View from room

Reviews of Heart Hotel and Gallery Whitsundays

4 out of 5
Heart Hotel and Gallery Whitsundays
277 Shute Harbour Road, Airlie Beach, QLD

Reviews

8.2

Very good

Rating 10 - Excellent. 174 out of 423 reviews" "
Rating 8 - Good. 142 out of 423 reviews" "
Rating 6 - Okay. 61 out of 423 reviews" "
Rating 4 - Poor. 28 out of 423 reviews" "
Rating 2 - Terrible. 18 out of 423 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Lovely and clean in a central location. Staff are helpful. Only downside is when staying beachfront as we were it is very noisy from 5.30 with the council street cleaners and bin men for about an hour every morning. Such a shame as everything else perfect.
Stayed 3 nights in May 2024

10/10 Excellent

Chad, Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient and was very clean and everyone was nice and friendly.
Stayed 7 nights in Apr 2024
Response from Alison on 7 May 2024
Thank you so much for this lovely review Chad. We enjoyed having you here for the week and hope to see you again sometime. Kind regards, Alison, Guest Services Manager, Heart Hotel and Gallery Whitsundays

10/10 Excellent

Olivia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and the hotel itself were wonderful and so helpful! Very well located, but the rooms were rather small and didn’t have much privacy within the room itself, though the room was modern and very clean.
Stayed 2 nights in Mar 2024
Response from Alison - Guest Services Manager on 31 Mar 2024
Hi Olivia, Thank you for your lovely review. We enjoyed having you and trust you had a safe trip home. Hopefully we will see you again.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, well kept hotel. Balconies in the back overlook the ocean and lagoon. Right in the heart of everything but quiet except for the birds outside at 430a - very rowdy! Loved it!
Stayed 2 nights in Mar 2024
Response from Alison - Guest Services Manager on 31 Mar 2024
Hi Sharon, Thank you for your kind words. We are glad you enjoyed your stay. If only we could ask the rowdy birds to keep the noise down! We hope to see you again sometime in Airlie Beach.

6/10 Okay

geoff

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sarah | Guest Experience at the atHotelgroup.com on 25 Mar 2024
Thank you for your stay, Geoff.

10/10 Excellent

Shane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Mar 2024
Response from Sarah | Guest Experience at the atHotelgroup.com on 9 Mar 2024
Thank you Shane for your 5 out of 5 rating. We appreciate it. Please contact us directly should you wish to return. Safe travels.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, location, parking
Stayed 1 night in Feb 2024
Response from Dean on 1 Mar 2024
Thankyou for the positive feedback

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, parking, pool, great restaurants close
Stayed 2 nights in Feb 2024
Response from Dean on 1 Mar 2024
Thankyou for the positive feedback

10/10 Excellent

Aaron Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Feb 2024
Response from Dean on 1 Mar 2024
Thanks for the positive feedback

6/10 Okay

Adrian

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Dean on 1 Mar 2024
? I can't access your message

4/10 Poor

Doug

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff on arrival friendly and efficient. Aircon was not working and it was a hot a humid night in Airlie Beach so we did not get much sleep. $300 for a 36 sq2m room was over the top!
Stayed 1 night in Jan 2024
Response from Sarah | Guest Experience at the atHotelgroup.com on 16 Jan 2024
We are disappointed to read to didn't enjoy your stay. So glad you found our staff and efficient. You must have missed them advising you of our energy saving air con units. Should you not close your balcony door properly, the unit will turn off. So sorry this effected your sleep. Thank you for stay and feedback.

10/10 Excellent

Meg

Stayed 2 nights in Dec 2023
Response from Sarah | Guest Experience at the atHotelgroup.com on 29 Jan 2024
Thank you for the 5 out of 5!

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great central location. The staff are very friendly. Rooms are small but comfy. Only suggestion is to add a shelf in the shower for soap, etc.
Stayed 3 nights in Dec 2023
Response from Sarah | Guest Experience at the atHotelgroup.com on 16 Jan 2024
Thank you for your feedback, Mark. I will certainly share with the Team. So glad you found them friendly, and you enjoyed our location being in the "Heart" of Airlie.

6/10 Okay

Shivani

Business traveller
Liked: Staff & service
Disliked: Cleanliness
central location in town but very loud due to being in the mix of the pubs
Stayed 1 night in Nov 2023
Response from Sarah | Guest Experience at the atHotelgroup.com on 1 Dec 2023
We are centrally located in the "Heart" of Airlie Beach's dining and entertainment precinct. A great, convenient location. Thank you for your stay.

10/10 Excellent

Nicci, Toomulla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with fantastic view of the ocean. The bed was really comfy
Stayed 1 night in Nov 2023
Response from Sarah | Guest Experience at the atHotelgroup.com on 1 Dec 2023
Thank you Nicci for your 5 star rating. So happy to read you enjoyed our bed. And your water aspect room. Please contact the property directly should you wish to return. They can share our latest specials.

8/10 Good

Wynn

Travelled with family
Liked: Amenities, property conditions & facilities
Cute boutique style hotel in Airlie Beach town center. The room was small but clean and the amenities were nice. The balcony looks over a parking lot but has a nice view of the ocean. The town is bustling at night so the noise from music, etc is noticeable. Also there is some noise in the morning from trucks and such but not too bad during our stay. Great location for dining, shopping and just a short walk to the ferry building. The front desk staff were really nice and checkin/out was a breeze. Overall we had a great stay.
Stayed 2 nights in Nov 2023
Response from Sarah | Guest Experience at the atHotelgroup.com on 27 Nov 2023
Thank you for leaving your feedback, Wynn.

6/10 Okay

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property is in great location, close to everything!! Rooms are tiny
Stayed 3 nights in Oct 2023
Response from Sarah | Guest Experience at the atHotelgroup.com on 1 Nov 2023
We do love our location being in the "Heart" Airlie. Thank you for your stay, Steven.

8/10 Good

Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent.
Stayed 3 nights in Oct 2023
Response from Sarah | Guest Experience at the atHotelgroup.com on 24 Oct 2023
Thanks Ross. So glad you enjoyed being in the "Heart" of Airlie Beach.

10/10 Excellent

Ariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean room with great facilities. Really friendly staff who went above and beyond to make my stay as smooth as possible.
Stayed 3 nights in Oct 2023
Response from Sarah | Guest Experience at the atHotelgroup.com on 23 Oct 2023
Thank you, Ariana. Alison and her team with be thrilled to see your 10 out of 10 review. I am so glad they exceeded your expectations. Please contact them directly next should you wish to return to the Whitsundays. They can let you know of our current specials.

10/10 Excellent

Harjinder

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming staff, excellent service and accommodation.
Stayed 4 nights in Oct 2023
Response from Sarah | Guest Experience at the atHotelgroup.com on 18 Oct 2023
Thank you Harjinder for the 5 out of 5 rating. Alison and her team will be thrilled to read. Please contact them directly should you wish to return to the Whitsundays.

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and very nice hotel!
Stayed 2 nights in Oct 2023
Response from Sarah | Guest Experience at the atHotelgroup.com on 16 Oct 2023
Thank you Simon for the 5 out of 5 rating. We do love our location being in the "Heart" of Airlie. So glad you found the hotel to be nice. Be sure to contact Alison and her team directly should you wish to return to the Whitsundays.

8/10 Good

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 5 nights in Oct 2023
Response from Sarah | Guest Experience at the atHotelgroup.com on 17 Oct 2023
We do have an excellent location being in the "Heart" of Airlie beach's dining and entertainment. Please contact the property directly should you wish to return to the Whitsundays. Kindest regards, Sarah

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice spot, good rooms, and good location
Stayed 2 nights in Oct 2023
Response from Sarah | Guest Experience at the atHotelgroup.com on 12 Oct 2023
Thank you Simon for 5 out of 5. Nice spot, good rooms, and good location. You couldn't have been more precise.

8/10 Good

Gina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Easy access to everything
Stayed 6 nights in Oct 2023
Response from Sarah | Guest Experience at the atHotelgroup.com on 9 Oct 2023
Thank you Gina for the 4 stars. We do love our location being in the "Heart" of Airlie Beach's dining and entertainment precinct. Please contact Alison and her team directly should you wish to return. They can share our latest specials.

6/10 Okay

Tanya

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bring earplugs. Apartments with water view is really a car park view. And the car park has a street sweeper and garbage truck at about 5am that seems to be the loudest one that has ever existed. Impossible to get a good sleep after a big night at magnums. Not great if a hangover is on the cards. Saving grace is everything else this place offers in its proximity to the lagoon and town, and the great staff.
Stayed 2 nights in Sep 2023
Response from Sarah | Guest Experience at the atHotelgroup.com on 3 Oct 2023
Tania, we appreciate you taking the time to leave your feedback. Sounds like you had a fun time in Airlie with Magnums being across the road from us. I'm sorry you were disturbed by the council workers. 5am is unacceptable. And I will follow up on that. We are lucky to be within walking distance to Boost Juice and multiple places you can get a good fry up for hangovers. And of course, a refreshing dip in the lagoon to feel alive again. Kindest regards, Sarah

10/10 Excellent

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very clean and service from staff member was outstanding!
Stayed 1 night in Sep 2023
Response from Sarah | Guest Experience at the atHotelgroup.com on 2 Oct 2023
Thank you, Joan. Alison, Neive and Dean will be thrilled to read you enjoyed your stay.

8/10 Good

Kaiden

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We had a great stay here. The ladies on the front desk were awesome. They were both friendly and helpful. The location of the place is unreal! (Car park can be a little noisy, however the view and location top that). Only issue we had was the bathroom had a fair bit of grime/mould in the shower.
Stayed 2 nights in Sep 2023
Response from Sarah | Guest Experience at the atHotelgroup.com on 29 Sept 2023
Thank you Kaiden. Alison and Neive are pretty awesome. I will pass your kind words onto them. Your feedback is appreciated, and I will follow up with our housekeeping team so we can strive to do better. Please contact the ladies directly should you wish to return. Kind regards, Sarah.

10/10 Excellent

Joy

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sarah | Guest Experience at the atHotelgroup.com on 27 Sept 2023
Thank you, Joy. The team will be thrilled to read 10 out of 10. Please contact them directly should you wish to return.

6/10 Okay

Anna

Travelled with family
Liked: Staff & service, property conditions & facilities
The picture advertised of the room is not the actual room. Ours was extremely small given the high price we paid. The balcony was extremely small also and describe the very noisy car park below.
Stayed 1 night in Sep 2023
Response from Sarah | Guest Experience at the atHotelgroup.com on 25 Sept 2023
Thank you, Anna for taking the time to leave feedback. It is appreciated. I'm sorry you were unaware of our location being in the "Heart" of Airlie, opposite the council parking. I will investigate which photos are being shown by the third party you booked through to see what they are advertising.

10/10 Excellent

Josh, Redlynch

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room and place, unfortunately was not the room Wotif advertised to me.
Stayed 3 nights in Sep 2023
Response from Sarah | Guest Experience at the atHotelgroup.com on 31 Oct 2023
Thank you Josh for your 5 out of 5 rating. Could you possibly send me the room description Wotif are selling please? That way I can have our sales team follow up on what a third party is advertising to avoid disappointment for future guests. Kind regards, Sarah feedback@athotelgroup.com

8/10 Good

Hylton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is fantastically situated in Airlie town. Nice and clean, stylish accommodation. Staff were very polite and helpful. The “gallery “ portion of the hotel could use some help and extension into the rooms to complete the “arty” experience. Seaside car park section of the hotel is very noisy early mornings due to trucks and services. Will use again.
Stayed 6 nights in Sep 2023
Response from Guest Service Team on 14 Sept 2023
Hi Hylton, thank you for staying with us and for taking the time to write such a thoughtful review. We appreciate your feedback regarding the gallery and will discuss this idea. It is unfortunate that the car park was noisy during your stay. Thanks again and we hope you enjoy the rest of your travels in Australia.

2/10 Terrible

Sean

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A joke to describe as luxury
If by “boutique” the owners mean tiny then this is the only thing they are telling the truth about. This is probably the smallest hotel room I’ve ever stayed in and it was $300 per night. Upon arriving it smelt like poo. The bathroom has shutters separating from the bedroom so you can hear and smell everything. Appalling uncomfortable bed and shocking pillows. I advise bringing a neck brace for the next day. This “luxury” hotel overlooks a car park so you won’t get a wink of sleep due to the party goers coming and going all night. The operators of this hotel have single handedly dropped the tourism standard for the whole town of Airlie. Nothing luxury or boutique here.
Stayed 1 night in Aug 2023
Response from Sarah | Guest Experience at the atHotelgroup on 26 Aug 2023
Sean I'm sorry to read we didn't meet your expectations at the "Heart" Hotel. There is of course two side to every story. Your feedback is appreciated. And I will pass on to the team. The same team who went above and beyond to accommodate your late arrival, last-minute, third-party booking. Kindest regards.

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful weekend stay at The Heart Hotel. Will definitely be back.
Stayed 2 nights in Jul 2023
Response from Sarah | Guest Experience at the atHotelgroup on 19 Aug 2023
Thank you, Kenneth. Be sure to contact us for current specials should you return.

8/10 Good

Alison

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
This is a wonderful location to stay in Airlie Beach. It's right in the heart of the township, with all that Airlie has to offer at your fingertips. The staff were very friendly and always around to answer any questions we had. There was a partial water view however, the hotel is located right on a busy carpark that stands between the property and the sea. It is very noisy in the mornings, as vehicles and trucks come and go from 6am. There are extremely limited hotel amenities as such, so that's why I rated that part as poor. We stayed for 3 nights and the only attention our room had was the bed was made once. Admittedly we did ask for no cleaning on the first day. After that, water was not replaced and glassware etc was not cleaned. Overall the room was good however, the cost was very high for the hotel offerings.
Stayed 3 nights in Jul 2023
Response from Sarah | Guest Experience at the atHotelgroup on 19 Aug 2023
Thank you for your feedback, Alison. It is appreciated. I will pass on to the housekeeping team who are normally very thorough. I'm happy to hear our guest services team were friendly.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice central location close to lagoon, restaurants and marina.
Stayed 7 nights in Jul 2023
Response from Sarah | Guest Experience at the atHotelgroup on 19 Aug 2023
We do love our location in the "Heart" of Airlie. So glad you did too. Thank you from the team.

2/10 Terrible

Pauline

Stayed 2 nights in Jun 2023
Response from Sarah | Guest Experience at the atHotelgroup on 19 Aug 2023
I'm sorry we did not meet your expectations, Pauline. I hope you mentioned something to our team as so we can only strive to do better with feedback.

6/10 Okay

John

Stayed 1 night in Jun 2023
Response from Jeff Aquilina - Managing Director on 26 Jun 2023
Hi John,Thank you for your review, hope you can visit us again soon.Kind regards Jeff Aquilina - Managing Director

8/10 Good

Leanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Right in the heart of Airlie Beach
Stayed 3 nights in May 2023
Response from Jeff Aquilina - Managing Director on 26 Jun 2023
Dear Leanne,Thank you for your lovely review, so pleased you enjoyed our central location. Hope you can visit us again.Kind regards Jeff Aquilina - Managing Director

10/10 Excellent

Zoey

Stayed 1 night in May 2023
Response from Jeff Aquilina - Managing Director on 26 Jun 2023
Hi Zoey,Thank you for your stunning 5 out of 5 review, so pleased you enjoyed your stay. Hope you can visit us again soon.Kind regards Jeff Aquilina - Managing Director

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable - I always enjoy staying
The Heart Hotel is a beautiful boutique hotel. Though some complain the rooms are small, they are very comfortable and well appointed. Buttons and remotes control everything so no need to get out of bed! Nice shower and toiletries. I've stayed several times and always enjoyed the convenient location and the rooms.
Stayed 1 night in Apr 2023
Response from Nicole on 23 May 2023
Thank you for your review and staying with us.Kind regards,NicoleGuest Services Agent

6/10 Okay

Colin

Stayed 1 night in Apr 2023
Response from Jeff Aquilina - Managing Director on 26 Jun 2023
Dear Colin,Thank you for your review, ideally we aim to score greater than 3 out of 5, if you had an opportunity to provide any further feedback, we would be grateful. Hope you can visit us again.Kind regards Jeff Aquilina - Managing Director

4/10 Poor

Brianne

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
the room was extremely unclean. other than that it was alright.
Stayed 3 nights in Apr 2023
Response from Nicole on 23 May 2023
Thank you for your review and staying with us.

2/10 Terrible

Andrea

Stayed 1 night in Apr 2023

10/10 Excellent

Peter, TOWNSVILLE CITY

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Gregg

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Mar 2023
Response from Nicole on 23 May 2023
Thank you for your review and staying with us.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have to say thanks to Nicole. She definitely stood out as the most friendliest person at front desk. As a frequent traveller it does make a difference when welcomed joyfully. One thing I’d highly suggest is the garbage trucks come at a later hour. Not pleasant to hear every morning..
Stayed 4 nights in Feb 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff. Great location, in the heart of all the restaurants and activities. Highly recommend!
Stayed 2 nights in Jan 2023
Response from Nicole- Guest Services Agent on 3 Feb 2023
Thank you for staying with us and providing your review.

8/10 Good

Brooke

Liked: Cleanliness, amenities, property conditions & facilities
The location was absolutely perfect. The room was nice had everything I needed. The Tv quality wasn’t good and not many channels work
Stayed 3 nights in Jan 2023

2/10 Terrible

Brett

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The property it self is very beautiful, but once you get actually get into your room very different story, my room was full of thick dust and the mould in the shower was sickening, I literally had to cover it so I couldn’t see some of it while in the shower, room had no tv remote no phone as they say you can call The world for free in there advertising, the staff are very friendly it’s HSK that’s letting this property down
Stayed 2 nights in Jan 2023

8/10 Good

Kirsty

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Jan 2023