Staircase

Reviews of Holiday Inn Express Adelaide City Centre, an IHG Hotel

4 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 560 out of 1000 reviews" "
Rating 8 - Good. 346 out of 1000 reviews" "
Rating 6 - Okay. 56 out of 1000 reviews" "
Rating 4 - Poor. 28 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ken

Travelled with partner
Very clean nicely located great staff and breakfast was a good extra
Stayed 6 nights in May 2024

8/10 Good

lydia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and nice except that I asked for a room with a good view and was given one facing a wall
Stayed 3 nights in May 2024
Response from The Reservations Team on 20 May 2024
Dear Lydia, Thank you for sharing your feedback with us. We're glad to hear that you found your room clean and nice, although we regret that it didn't meet your expectations in terms of the view.Your satisfaction is important to us, and we understand the importance of a good view for enhancing the overall experience. We'll certainly take your comments into consideration as we strive to improve our guest experience. Should you choose to stay with us again in the future, please feel free to communicate your preferences, and we'll do our best to accommodate them.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for an improved stay.

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very welcoming, polite and friendly. Accommodation was very clean and central to the city and public transport.
Stayed 4 nights in May 2024
Response from The Reservations Team on 16 May 2024
Dear Lucy, Thank you for your fantastic review! We're thrilled to hear that you had a wonderful experience with our staff and found them to be welcoming, polite, and friendly. Providing excellent service is our top priority, and we're delighted that our team made a positive impression on you. We're also glad to hear that you found our accommodation to be clean and conveniently located near the city and public transport. Your satisfaction is important to us, and we look forward to welcoming you back for another great stay in the future!

10/10 Excellent

Ricardo

Liked: Staff & service, property conditions & facilities
Impecable conditions, staff outstandingly friendly, easy access, close to the tram, shoppings, restaurants, etc. Bring your power adapter as the outlets are only Australian connection and USB-A. Breakfast offering is complete (eggs, bacon, hashbrown, yogurt, fresh fruits, pastries, coffee, juice, etc. Parking lot is next to the hotel as a private independent contractor
Stayed 2 nights in May 2024
Response from The Reservations Team on 13 May 2024
Dear Ricardo, Wow, thanks a bunch for the stellar 5/5 review! It's music to our ears knowing you had such a fantastic time with us.Our team puts their heart and soul into keeping our place spotless, so hearing that you found it in impeccable condition really makes our day. And our staff? Well, they're like family here – always ready with a smile and a helping hand to make sure you feel right at home.Isn't our location just the bee's knees? Being close to the tram, shops, and restaurants means you're never far from the action. Oh, and thanks for the heads-up about the power adapter tip! We'll definitely make sure to spread the word to future guests.Breakfast is the most important meal of the day, right? That's why we pull out all the stops to make sure you're fueled up and ready to tackle whatever the day throws your way. From eggs to pastries and everything in between, we've got you covered.And parking? Yeah, we've got that covered too! Our parking lot right next door means you can roll in and out with ease, no stress required.Thanks again for choosing to stay with us. We can't wait to welcome you back for another unforgettable visit!Kind Regards,

6/10 Okay

nancy

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
It offered free breakfast and a pass for tbe carpark next door for free for 3 night stays. The place had no atmosphere the staff weren't very friendly or hospitality was minimum. Toilet lid broken, toilet paper holder as well. No wine glasses available
Stayed 3 nights in May 2024
Response from The Reservations Team on 13 May 2024
Dear Nancy, Thank you for sharing your experience with us. We're glad to hear that you appreciated the free breakfast and parking pass for three-night stays. However, we're sorry to hear that you found the atmosphere lacking and that the staff didn't meet your expectations in terms of friendliness and hospitality. Your feedback about the broken toilet lid and paper holder is concerning, and we apologize for any inconvenience caused. Additionally, we regret that wine glasses were not available during your stay.We take your comments seriously and will address them with our team to ensure improvements are made. Our goal is to provide all guests with a comfortable and enjoyable experience, and we regret falling short in this instance.If there's anything else we can do to make things right or if you have any further comments, please don't hesitate to reach out. We appreciate your feedback and hope to have the opportunity to exceed your expectations in the future.Kind Regards,

8/10 Good

valerie, Benowa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My husband had a heart attack in our room on arrival on the 26th April...from the young Receptionist at 3a.m. in the morning to the instant assistance and Ambos, reviving him outside the llifts on the 8th floor...everything was simply amazing...I cannot speak highly enough of the General Manager, she assisted me in every way, offering alternative parking and a lower room rate due to my necessity to stay for many extra days....all assistance was available and I shall always be extremely grateful
Stayed 4 nights in Apr 2024
Response from The Reservations Team on 9 May 2024
Dear Valerie, We want to extend our heartfelt gratitude for taking the time to share your recent experience with us. Your feedback deeply touches us, and we're incredibly thankful that you and your husband received the assistance you needed during such a challenging time.It's heartening to hear that our team, from the receptionist to the general manager, was able to provide immediate assistance and support. Ensuring the well-being and comfort of our guests is our utmost priority, and we're pleased to have been able to assist you during this difficult situation.We truly appreciate your kind words and recognition of our efforts. Should you require any further assistance or support in the future, please don't hesitate to reach out to us. Our doors are always open to you, and we wish you and your husband continued health and well-being.Warm regards,

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a brilliant hotel, especially for the location, standard of the hotel including being clean, new and value for money. Everything was of a high standard and staying on the 9th floor the room was completely quiet and with a great view to the sea! Thanks so much…
Stayed 1 night in May 2024
Response from The Reservations Team on 6 May 2024
Dear Nicole, Thank you so much for your glowing review! We're thrilled to hear that you had such a brilliant experience during your stay with us.It's wonderful to know that you found our hotel's location, cleanliness, and value for money to be exceptional. We take great pride in maintaining high standards throughout the hotel, and we're delighted that this was reflected in your experience.We're also pleased to hear that you enjoyed the quietness and the great view from your room on the 9th floor. Your satisfaction is our top priority, and we're thrilled that we could provide you with such a memorable stay.Thank you once again for your kind words, and we can't wait to welcome you back for another fantastic experience in the future!Warm regards,

10/10 Excellent

Chui kiong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 days 4 nights overall it was a lovely experience The hotel is very central and walking distance to attractions Breakfast was inclusive and a buffet style to choose what you want to eat Bedrooms are cleaned daily I’ll give 5 star
Stayed 4 nights in Apr 2024
Response from The Reservations Team on 6 May 2024
Dear Chui Kong, Thank you for sharing your wonderful experience with us! We're thrilled to hear that you had a lovely stay during your five days and four nights with us.It's fantastic to know that you found our hotel's central location convenient and that you were able to explore nearby attractions easily. We're delighted that you enjoyed our inclusive breakfast buffet and that our daily room cleaning met your expectations.Your glowing review means a lot to us, and we truly appreciate your kind words. We strive to provide exceptional service to all our guests, and we're glad to have exceeded your expectations.We look forward to welcoming you back for another five-star experience in the future!

8/10 Good

Don

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quite suitable for a 2 night stay. Quiet, very dark room and very basic buffet breakfast
Stayed 2 nights in Apr 2024
Response from The Reservations Team on 2 May 2024
Dear Don, Thank you for choosing to stay with us and for sharing your experience. We're thrilled to hear that you found our hotel suitable for your two-night stay and enjoyed the tranquility and darkness of your room.Your feedback regarding the breakfast buffet is appreciated, and we will certainly take it into consideration as we strive to enhance our offerings to ensure a more satisfying experience for our guests.We're grateful for your patronage and hope to have the opportunity to welcome you back for another visit in the future.

10/10 Excellent

Gillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about the hotel…staff were friendly and very helpful….would not hesitate to stay again.
Stayed 4 nights in Apr 2024
Response from The Reservations Team on 2 May 2024
Dear Gillian, Thank you for your fantastic review! We're thrilled to hear that you loved everything about your stay at our hotel and that our staff were able to make your experience memorable with their friendly and helpful service.It's incredibly rewarding to know that you wouldn't hesitate to stay with us again. We can't wait to welcome you back for another wonderful stay in the future!

2/10 Terrible

Alida

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Reservations Team  on 30 Apr 2024
Dear Alida, Thank you for taking the time to share your feedback. We appreciate your insights and will use them to improve our services.We would like to understand more about your experience. Please feel free to contact our management team at our Adelaide hotel to discuss your concerns further.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent as is the condition of the property, the included breakfast is a welcome bonus. My only complaint is that the bed was hard and uncomfortable, otherwise I would rate it 5 stars
Stayed 2 nights in Apr 2024
Response from The Reservations Team on 29 Apr 2024
Dear Steve, Thank you for sharing your feedback with us! We're glad to hear that you found our location excellent and enjoyed the condition of our property, as well as the included breakfast. Your satisfaction is our priority, and we're delighted that these aspects of your stay met your expectations.Regarding the bed, we understand the importance of a good night's sleep, and we appreciate your honesty in sharing your experience. Your feedback is valuable to us as we continuously strive to improve our accommodations. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future. Thank you for choosing to stay with us!

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Room was perfect for sleeping, quiet and excellent black out blinds
Stayed 2 nights in Apr 2024
Response from The Reservations Team on 29 Apr 2024
Dear Alan, Thank you for the wonderful 5-star review! We're delighted to hear that our staff made your stay enjoyable with their friendly and helpful service. Providing exceptional guest experiences is our top priority, and we're thrilled that our team's efforts resonated with you. It's also fantastic to know that you found your room perfect for sleeping, with its quiet ambiance and excellent blackout blinds. Ensuring our guests have a comfortable and restful stay is important to us, and we're glad we could deliver on that promise. We appreciate your kind words and hope to welcome you back for another fantastic stay in the future. Until then, safe travels!

10/10 Excellent

kellie Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great, organised, clean place to stay and a bonus breakfast included! Very helpful staff. Great location. Will definetly stay there again
Stayed 2 nights in Apr 2024
Response from The Reservations Team  on 15 Apr 2024
Dear Kellie. Wow, thank you for the amazing review! We're absolutely thrilled that you had such a fantastic time with us.It's awesome to hear that you found our place to be organized, clean, and all-around great! And who doesn't love a bonus breakfast, right? Our team works hard to ensure that every guest feels welcome and taken care of, so we're thrilled to hear that they were able to make your stay even better.We can't wait to have you back! Kind regards,

10/10 Excellent

neil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay excellent service close to free tram and restaurants and shopping. Would definitely stay here again very clean comfortable inviting atmosphere 😁 10/10 for us
Stayed 4 nights in Mar 2024
Response from Reservations on 4 Apr 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Karna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience of access to anything we wanted to do or any place we wanted to go.
Stayed 5 nights in Mar 2024
Response from Reservations on 25 Mar 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Tav

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, staff were very accommodating. Great location and parking was extremely convenient. Highly recommended.
Stayed 1 night in Mar 2024
Response from Reservations on 25 Mar 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Fionnuala

Stayed 1 night in Mar 2024
Response from Reservations on 4 Apr 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Holiday Inn Express Adelaide was in a great location. The hotel was clean and the breakfast was great before heading out for the day.
Stayed 4 nights in Mar 2024
Response from Reservations on 25 Mar 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Reservations on 11 Mar 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is close to restaurants, transport & tourist attractions and is reasonably priced.
Stayed 1 night in Mar 2024
Response from Reservations on 11 Mar 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

6/10 Okay

Brett

Travelled with group
Liked: Cleanliness
Hotel was lovely and clean, but open toilet and shower in room, left no privacy for guests.
Stayed 2 nights in Feb 2024
Response from Reservations on 11 Mar 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean place to stay would stay again next time
Stayed 2 nights in Feb 2024
Response from Reservations on 11 Mar 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the luggage store room - the staff were very helpful and explained how we can leave luggage there for a reasonable time 😍
Stayed 1 night in Feb 2024
Response from Reservations on 11 Mar 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

4/10 Poor

Claire

Liked: Cleanliness
Disliked: Amenities
Very clean and breakfast very nice. However, fridge in room was noisy throughout night. Could hear people in next room havin shower and turning light switches on and off. TV screen in room kept freezing and had to get channel back. TV tock a while to turn on and info about hotel was very limited, Dining had ni info, could have stated times of breakfast at least. Would look elsewhere if go to Adelaide again
Stayed 4 nights in Feb 2024
Response from Reservations on 11 Mar 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Feb 2024
Response from Reservations on 11 Mar 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

8/10 Good

Ann

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Reservations on 11 Mar 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
The location is very convenient and the room wasn’t to bad as it is a holiday inn express so wasn’t expecting luxury. Staff very friendly and helpful.
Stayed 2 nights in Feb 2024
Response from Reservations on 11 Mar 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

8/10 Good

Manfred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dont know
Stayed 2 nights in Jan 2024
Response from Reservations on 15 Feb 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that you can have breakfast without leaving the hotel and that it's included in the price but I'd like to see more GF and DF options.
Stayed 1 night in Feb 2024
Response from Reservations on 15 Feb 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

8/10 Good

Jamie

Stayed 2 nights in Jan 2024
Response from Reservations on 15 Feb 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

8/10 Good

Charlie, Oaklands Park

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was very good Kym at the bar had excellent customer service! All the staff were nice shame there is no pool and the rooms are a bit small but great location.
Stayed 1 night in Dec 2023
Response from Reservations on 15 Feb 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

8/10 Good

Kerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Reservations on 22 Jan 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Andrew

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would rate it 10/10 across everything. Staff were great. Room was everything I expected. Value for $ was probably the main criteria as I had checked online to find somewhere. Parking breakfast on top of clean, friendly and well situated. Definately will be back
Stayed 1 night in Jan 2024
Response from Reservations on 22 Jan 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

8/10 Good

Natalie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024
Response from Reservations on 22 Jan 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Adriana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great spot, staff were super friendly and accommodating, we had an issue with the toilet not flushing and were moved to another room, staff couldn’t have been more helpful or understanding if they tried.
Stayed 2 nights in Jan 2024
Response from Reservations on 22 Jan 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

8/10 Good

Gayleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was fine,
Stayed 7 nights in Jan 2024
Response from Reservations on 22 Jan 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Angelos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was Awesome. Only problem i had was the Parking. Had to Park next door at a Car Park and had to purchase a ticket every time you used the car park.
Stayed 4 nights in Dec 2023
Response from Reservations on 22 Jan 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

ANTONIO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Reservations on 22 Jan 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great location and very clean . Great service
Stayed 1 night in Dec 2023
Response from Reservations on 22 Jan 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for Adelaide Oval and Rundle Mall. Room was clean, functional and comfy!
Stayed 1 night in Dec 2023
Response from Reservations on 22 Jan 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

8/10 Good

Ben

Stayed 1 night in Dec 2023
Response from Reservations on 15 Feb 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

8/10 Good

Ellie

Liked: Cleanliness, staff & service
They have the creepy open toilet/shower combo with frosted glass. Can watch someone in the shower and on the toilet from bed
Stayed 2 nights in Dec 2023
Response from Reservations on 22 Jan 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

8/10 Good

Charlie, Oaklands Park

Liked: Cleanliness, staff & service
The staff are amazing in particular Kim at the bar above and beyond customer service. The rooms are clean but very small shame there is no pool. Buffet breakfast was very good lots of hot and cold options. 24/7 reception which is great.
Stayed 1 night in Dec 2023
Response from Reservations on 15 Feb 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here
Great hotel, staff nice, fantastic location.
Stayed 5 nights in Dec 2023
Response from Reservations on 22 Jan 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in Adelaide
Great rooms. Awesome location. Wonderful helpful Staff. Good breakfast
Stayed 1 night in Dec 2023

10/10 Excellent

Dammike

Stayed 3 nights in Dec 2023
Response from Reservations on 15 Feb 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Kathrin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Reservations on 22 Jan 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Meegan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Reservations on 22 Jan 2024
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team

10/10 Excellent

Damian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Nov 2023
Response from Reservations on 14 Dec 2023
Thank you for taking the time to review your stay.   We hope to welcome you back soon.   Kind regards, The Reservations Team