Outdoor pool, pool loungers
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Reviews of Fiesta Royale Hotel

3.5 out of 5
Fiesta Royale Hotel
George Walker Bush Highway, North Dzorwulu, Accra

Reviews

8.4

Very good

Rating 10 - Excellent. 60 out of 149 reviews" "
Rating 8 - Good. 68 out of 149 reviews" "
Rating 6 - Okay. 9 out of 149 reviews" "
Rating 4 - Poor. 5 out of 149 reviews" "
Rating 2 - Terrible. 7 out of 149 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mohan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quite.
Stayed 3 nights in Dec 2023

6/10 Okay

Zibiah, Brooklyn

Travelled with family, Travelled with partner, Travelled with group
Disliked: Amenities
Not a bad hotel but it wasn’t for me. The pool was green not swimmable, the staff wasn’t too Friendly besides the doorman they were great ! Restaurant/bar area expensive prices are USA prices, compared to the rest of the area it’s better to eat out. This is more of a business hotel,meetings etc not for vacation.kitchen closed very early ,No microwave to use at night ! No irons were available wouldn’t go back
Stayed 9 nights in Dec 2023

8/10 Good

Emmanuel

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Ben

Stayed 6 nights in Nov 2023

10/10 Excellent

David James

Stayed 1 night in Oct 2023

10/10 Excellent

Prince Thomas

Stayed 1 night in Sep 2023

10/10 Excellent

Neema

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Aug 2023
Response from Maritza on 24 Aug 2023
Good Afternoon,I trust that you are well!Thank you for the review - We appreciate your patronage and the time taken to provide us with your feedback.Warm Regards,Maritza de VilliersGeneral Manager

10/10 Excellent

Erhan

Stayed 1 night in Jun 2023
Response from Maritza on 18 Jun 2023
Good Morning,It is always a pleasure hosting you - Thank you so much for the review, it made my day!!I am so happy that you enjoyed your time spent with us and we look forward to seeing you again (next year)!Warm Regards,Maritza de VilliersGeneral Manager

10/10 Excellent

Kofi

Stayed 2 nights in Mar 2023
Response from Maritza on 24 Mar 2023
Dear Mr. Owusu,Thank you very much from the entire team at the Fiesta Royale Hotel. We are so happy that you enjoyed your time at the Hotel and we look forward to your next visit.Warm Regards,Maritza de VilliersGeneral Manager

8/10 Good

ajith

8/10 Good

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
It was my first visit to the hotel and my first engagement was a let down as I was entitled to an upgrade as a Gold member but the staff lied and told me I had indeed been given an upgrade but I discovered soon after I was in the room I had initially booked. That aside the room I had was large and well fitted. Comfortable bed, good Wi-Fi, shower and hot water very good. The staff were very friendly. Housekeeping staff were friendly and did a great job. The breakfast buffet had a good choice albeit African focused. Well placed for the airport and Accra Mall. I would stay again
Stayed 7 nights in Oct 2022
Response from ma on 24 Oct 2022
Good Afternoon,I trust that you are doing well - Thank you for taking the time to review your stay at the Hotel.Unfortunately our Chalets (Upgrade) are under refurbishment at the moment - Our Select Rooms are newly refurbished and the largest bedrooms available in Accra.Hopefully during your next visit we will be able to upgrade you. We look forward to seeing you again soon.Warm Regards,Fiesta Royale Team

10/10 Excellent

Somtochukwu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean amenities and nice customer service. I really enjoyed my stay at Fiesta. It's also close to several places in Accra.
Stayed 2 nights in Jul 2022
Response from Maritza on 11 Aug 2022
Dear Somtochukwu, Thank you very much for the review and we are delighted that you enjoyed your time. We look forward to welcoming you back. Warm Regards, Fiesta Royale Team

10/10 Excellent

Tasha

Liked: Cleanliness, staff & service, property conditions & facilities
The property is lovely. Very comfortable and relaxing. Beautiful scenery and vibes. Wish I could have stayed longer. Very good food options as well.
Stayed 2 nights in Aug 2022
Response from Maritza on 10 Aug 2022
Dear Tasha, We thank you for the review - Your appreciation will certainly be shared with the team. We look forward to welcoming you back soon. Warmest Regards, Fiesta Royale Team

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Great costumer service. I will be back next summer
Stayed 2 nights in Aug 2022
Response from Maritza on 7 Aug 2022
Dear Theresa, Thank you so much for the feedback - I am delighted that you enjoyed your time with us and we very much look forward to your next visit. Warmest Regards, Fiesta Royale Team

10/10 Excellent

Francis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Had a amazing stay and the customer service from Francesca at Reception was excellent. Chef Daniel gave us his special touch of scrumptious 😋 food.
Stayed 4 nights in Jul 2022

8/10 Good

Pakinam

Stayed 1 night in Jun 2022
Response from Maritza on 19 Jun 2022
Dear Mr. Pakinam, Thank you for selecting the Fiesta Royale Hotel to make you destination stay. We loved hosting you and will certainly look forward to your next visit. Warmest Regards, Fiesta Royale Team

8/10 Good

Akwasi

Stayed 1 night in Jun 2022

8/10 Good

Mirjam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2022
Response from Maritza on 26 May 2022
Dear Mirjam, Thank you so much for reviewing your stay at the Hotel and we are delighted that you enjoyed your time. We hope to welcome you back soon. Warmest Regards, Fiesta Royale Team

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed overnight the night before I left for the UK and the Hotel was excellent and very understanding of my need to check out slightly later than normal which was absolutely marvellous
Stayed 1 night in May 2022
Response from Maritza on 13 May 2022
Dear Benjamin, We thank you for taking the time to review your stay at the Hotel - Thank you the feedback. I shall certainly share this with the rest of the team. We look forward to your next stay. Warmest Regards, Fiesta Royale TEam

10/10 Excellent

Carmen

Stayed 2 nights in May 2022
Response from Maritza on 11 May 2022
Dear Carmen, It was an immense pleasure hosting you - Thank you for the review. We love hearing from our guests. We look forward to hosting you again soon. Warmest Regards, Fiesta Royale Hotel

10/10 Excellent

siegfried

Liked: Staff & service, amenities, property conditions & facilities
I would recommend it to others
Stayed 2 nights in Apr 2022
Response from Maritza on 6 May 2022
Dear Siegfried, Thank you very much for the review and your feedback. We love hearing from our guests - I am delighted that you enjoyed your time with us. We look forward to welcoming you back soon. Warmest Regards, Fiesta Royale Hotel

10/10 Excellent

Kwame

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Frank and his team were the best.. he made sure our program was successful .. You have to reward people like that. They keep the hotel going
Stayed 1 night in Apr 2022
Response from Maritza on 25 Apr 2022
Good Afternoon, Thank you very much for taking the time to review your stay / experience at the Hotel and thank you for the kind words. I will certainly share with the team. Regards, Maritza de Villiers General Manager

10/10 Excellent

Nancy

Liked: Staff & service, amenities, property conditions & facilities
I spent seven days here. The staff are very friendly and helpful. The rooms are recently renovated, clean and new. The beds were very comfortable, something I really need as I have back issues. I stayed in the standard plus room that had a little extra living space and it was well worth it - room to stretch and exercise, work on the computer, read, etc. The air conditioning was very comfortable and consistent. The buffet style meals were beneficial in that they were both quick when we needed to get on with our work days quickly and helpful as I was unfamiliar with Ghanaian food so I could try a little bit of a variety of things until I figured out what I liked (which was just about everything!). The pool was also a nice place to relax for a bit after a long day of meetings and driving. And there are enough grounds around the hotel that you feel less hemmed in that in a downtown skycraper hotel. .
Stayed 5 nights in Apr 2022
Response from Maritza on 11 Apr 2022
Dear Nancy, It was an absolute pleasure hosting you in our Hotel. We thank you for taking the time to rate you stay - These kind words will certainly be shared with the team. Looking forward to welcoming you back soon. Warmest Regards, Fiesta Royale Team

10/10 Excellent

George P

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
People were friendly, will stay there again.
Stayed 7 nights in Apr 2022
Response from Maritza on 11 Apr 2022
Good Afternoon, Thank you so much for the 5 out of 5 Review - We are grateful for the rating and the feedback! Hoping to welcome you back soon. Fiesta Royale Team

10/10 Excellent

Nana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s has a serene environment and the place is neat.
Stayed 1 night in Apr 2022
Response from Maritza on 3 Apr 2022
Dear Nana, Thank you very much for the review - We loved hosting you and look forward to your next visit. Warmest Regards, Fiesta Royale Hotel

8/10 Good

Janet, Columbus

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great place to relax. I love everything about the place
Stayed 2 nights in Mar 2022
Response from Maritza on 26 Mar 2022
Dear Janet, Thank you very much for taking the time to review your stay at our Hotel - Thank you for the kind words. We look forward to welcoming you back soon. Warmest Regards, Fiesta Royale Team

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very roomy and great breakfast
Stayed 2 nights in Feb 2022
Response from Maritza on 18 Feb 2022
Dear Valerie, Thank you very much for taking the time to review your stay at the Hotel. We are delighted that you enjoyed your time and we look forward to hosting you again soon. Kind Regards, Maritza de Villiers General Manager

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2021
Response from Maritza on 9 Feb 2022
Dear Emmanuel, Thank you very much for the feedback - We appreciate you taking the time to review your stay at the Hotel. We look forward to your next visit. Kind Regards, Fiesta Royale Team

2/10 Terrible

Shawn

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Do not stay. The hotel is just for locals to eat high priced cheap food. I could go on about the issues I had. But let just say. It not worth USD $150.00 a night.
Stayed 1 night in Jan 2022
Response from Maritza on 9 Feb 2022
Dear Mr. Cunningham, Thank you for the feedback. Kind Regards, Maritza de Villiers General Manager

4/10 Poor

Shawn

Stayed 2 nights in Dec 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alarm went off
The room was clean at all times. However the alarm went of in our corridor and no one said anything. Action was not swift and we were not informed as to what happened, this was disappointing. Breakfast and food on the site was excellent. Reception service was good. Generally the support and service was very good only concern was the alarm going off and the laid back attitude towards our safety, did not see a sense of alertness by the staff or management.
Stayed 11 nights in Dec 2021
Response from Maritza on 28 Dec 2021
Good Morning, Thank you for the review - I am very happy that you enjoyed your stay with us and we hope to see you back soon. My apologies for the miscommunication in regards to the alarm that sounded - It was unfortunately a false alarm that was triggered on our Ground Floor Rooms that are currently being refurbished, hence the reason why there was no concern for panic. Thank you again for the review. Kind Regards, Maritza de Villiers General Manager

2/10 Terrible

PUSHPA

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy place, staff has no customer service skills and lairs and thief’s. We stayed 13 nights and each night was either one towel or none in the rooms with two of staying. Even we put do not disturb, they entered our rooms, we had nothing secured and things were scattered all over the room. Had some items missing. Reported to front desk, they brushed it off. The bed was VERY uncomfortable. Two beds were joined together. Shower was narrow and now shower curtain and was would slash all over. No ironing board and no microwave. Breakfast was same thing EVERYDAY. WE LITERALLY got duck each time we ate. It was expensive. One night we came late in the hotel and no one at the recesnd when we rang the operator from our room several times, no one would answer. So much to write but no time. Just stay somewhere else for less amount.
Stayed 11 nights in Oct 2021
Response from Maritza on 10 Nov 2021
Good Afternoon, Thank you for the feedback provided following your stay - Please see below feedback: - Following your request on the day of Check In for an additional towel - Our Executive Housekeeper personally checked the room every single day to ensure that your room is perfectly done - She especially made sure that you had sufficient towels and also provided my with feedback daily once she checked your room. - Upon Check Out you mentioned that your room was made when you had the "Do not Disturb Sign" up - I personally checked the CCTV footage as well as the notes from our Housekeeping Supervisor and it was the "Make Up Room" signage that was hung on the door. - Upon your Check Out I was at the Front Desk and assisted you and you did not mention anything about items being missing from your room - Please advise? - Our showers do not have Shower Curtains as it has a Shower Glass that runs along the side of the shower. - Irons / Ironing Boards are provided upon request - You enquired about this upon Check In and I explained to you the arrangement accordingly. - Microwaves - Only our 2 Bedroom Chalets have microwaves. I explained to you upon Check In that our Hotel Bedrooms do not have microwaves and advised that the kitchen will heat any food for you with pleasure - You are welcome to call Room Service and they would assist. - Breakfast - We do not have Duck on our Breakfast / Lunch or A la Carte Menu. Breakfast is a Full English Breakfast Buffet. Thank you again for the feedback. Kind Regards, Maritza de Villiers General Manager

10/10 Excellent

KEAUNA

Stayed 6 nights in Sep 2021

10/10 Excellent

Wayne

Stayed 4 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet environment
Stayed 3 nights in Jul 2021
Response from Maritza on 12 Jul 2021
Good Evening, Thank you for the review - We are delighted that you enjoyed your time at the Hotel. We look forward to your next visit. Kind Regards, Maritza de Villiers General Manager

10/10 Excellent

Malinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful Hotel
The rooms were beautiful and modern. The staff was very professional and courteous. The food was great. The entire facility was beautiful and clean.
Stayed 1 night in Feb 2021
Response from Maritza on 26 Feb 2021
Good Morning, Thank you so very much for the review - We are delighted that you enjoyed your stay. I will certainly share the feedback with the team. We look forward to your next stay. Kind Regards, Maritza de Villiers General Manager

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2021
Response from Maritza on 26 Feb 2021
Good Morning, Apologies for the delay in replying. Thank you for taking the time to review your stay - Could you kindly elaborate on the 1 out of 5 rate provided? Any feedback will allow us to improve our service delivery. Thank you, Maritza de Villiers General Manager

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020
Response from Maritza on 13 Jan 2021
Good Morning, Thank you very much for the review and taking the time to do so. Kind Regards, Maritza de Villiers General Manager

8/10 Good

CHIMA

Business traveller
Liked: Cleanliness, staff & service, amenities
Property was nice and spacious. Nice wide parking area. Pool to the rear. Seemed not used frequently but understandably because of the Corona virus.
Stayed 1 night in Dec 2020
Response from Maritza on 21 Dec 2020
Good Afternoon, Thank you very much for the feedback - We are very happy you enjoyed your stay at the Hotel. Kind Regards, Maritza de Villiers General Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is overhyped . Property is dilapidated and room services are poor . My room did not even have a telephone connection . Food is expensive and sinks terribly old . I will never waste my money lodging ever in this messed up property again .
Stayed 7 nights in Jan 2020
Response from Maritza on 10 Feb 2020
Good Evening, Thank you for the review and the feedback. in order for us to reevaluate our service offering, could you kindly elaborate on the feedback you have provided: * Room Service - Kindly advise on your experience, this will allow me to provide training in the areas where we are able to improve. At the moment we are in the process of a major refurbishment on all our bedrooms and by middle 2020 all our rooms would have been updated. I look forward to your feedback as this will allow me to address the concerns with each of the Head of Departments individually. Thank you - I look forward to hearing from you. Kind Regards, Maritza de Villiers General Manager

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent except one thing. I didn't like the fact that I was charged two days before my arrival at the hotel whereas in booking with Expedia I chose the options Free cancellation and Pay at the Hotel. The choice of the two options carries extra fee but it was not respected. I didn't find it honest that the hotel charged me ahead of time. I could have cancelled my trip or changed my mind. I felt trapped.
Stayed 1 night in Jan 2020
Response from Maritza on 27 Jan 2020
Good Morning, We thank you for the feedback, we have also received the information through the Guest Comment Card you completed. This information has been handed to our Front Office Manager to investigate the matter. Our Front Office Manager - Ms. Gilberta Marcells will be in contact with you during the course of the day to discuss. Thank you and Kind Regards, Maritza de Villiers General Manager

8/10 Good

Olawale

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2019
Response from Rita on 8 Jan 2020
Dear Olawale, Thank you for the nice feedback shared! We would be glad to welcome you back. Regards, Rita Abigail Tano

8/10 Good

Kekeli

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The standard has been maintained over the years. Well done.
Stayed 3 nights in Nov 2019
Response from Maritza on 26 Nov 2019
Good Morning, Thank you for the feedback and the kind words - We appreciate the review and look forward to your next visit. Kind Regards, Maritza de Villiers General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location. Staff was professional and service was excellent.
Stayed 13 nights in Aug 2019
Response from Maritza on 20 Aug 2019
Good Morning, Thank you very much for the review and the kind words - We look forward to your return. Kind Regards, Maritza de Villiers General Manager

8/10 Good

RICHARD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from Rita on 18 Aug 2019
Dear Richard, Thank you for the nice feedback shared. We would be glad to welcome you back. Warm regards, Rita Abigail Tano

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2019
Response from Rita on 13 Aug 2019
Dear Elizabeth, Thank you for this nice feedback shared. We can't wait to welcome you back. Regards, Rita Abigail Tano

4/10 Poor

Brenda

Disliked: Staff & service, property conditions & facilities
Hotel has seen its better days.
The hotel has seen its better days. Furniture was damaged. Room housekeeping was very spotty. One time they omitted my bath mat, another time they did not give me wash clothes. Many days they did not clear away and replace dirty glasses. The room was so dark I had to ask for an additional bedside lamp so I could read in bed, they did this without question. Water pressure was nonexistent. Beds were comfortable. Front desk staff were very nice and the bar people were very nice. The day before I was leaving they delivered a notice that the pool would be closed for a week. If I came with the intent on using the pool I would be very upset, as it was I was leaving the next day. Also the last day I was there they didn't replenish my tissues, I had paid for a whole day stay because my flight left in the evening. I know this is a very mixed review, but I truly would not stay there again.
Stayed 7 nights in Aug 2019

10/10 Excellent

Ashish G

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2019
Response from Maritza on 5 Aug 2019
Dear Ashish, Thank you for the wonderful review - We are humbled by your 10 out of 10. Looking forward to your next visit. Kind Regards, Maritza de Villiers General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are just brilliant and Kind. This made my stay very pleasurable. Also love the art hanging of the walls - great exposure to true Ghanian talent
Stayed 4 nights in Jul 2019
Response from Maritza on 2 Aug 2019
Good Morning, Thank you very much for the review and the kind words. I will certainly share this with the team. Kind Regards, Maritza de Villiers General Manager