When you book with us, we want you to get exactly what you want -- at the best possible rate. That's why we created the Expedia Price Guarantee.
What is the Price Guarantee?
It's simple! We guarantee you're getting the best price on the total amount (including taxes and fees) of hotel only and flight+hotel bookings on www.expedia.com.my in accordance with these terms and conditions. Should you find a lower price online for the same hotel and flight+hotel on another eligible travel website within 24 hours of your www.expedia.com.my booking, we will refund you TWICE the difference up to RM300.
You must file a Price Guarantee application form within 24 hours after your booking on www.expedia.com.my to make a claim under the Price Guarantee. The lower rate must be available for booking at the time you contact us, as determined by our customer service representatives. See Details.
This guarantee is provided by AAE Travel Pte Ltd (Company Registration Number 201113337M), a company incorporated under the laws of Singapore, having its registered office at 8 Marina Boulevard #05-02, Marina Bay Financial Centre Tower 1, Singapore 018981, which owns and operates www.expedia.com.my("we" or "us"). In the event that you find a lower publicly available rate for a hotel only or flight+hotel booking on www.expedia.com.my ("Expedia") or on another Malaysia-based website website (which means a website with domain name ".com.my") within 24 hours of your booking with Expedia, we will refund you twice the difference up to RM300. This Price Guarantee is subject to these Terms and Conditions.
Notifying us of a Claim. You must file a Price Guarantee application form within 24 hours after your Expedia booking to make a claim under the Price Guarantee. The lower rate must be available for booking at the time you contact us, as determined by our customer service representatives. The lower rate must be available for booking at the time you contact us, as determined by our customer service representatives. You can claim a Price Guarantee refund only once per itinerary even if a lower rate is found on more than one occasion for a single itinerary. You may only make one Price Guarantee claim per calendar month regardless of the number of accounts you have.
Must be "Apples to Apples" Comparison. The Price Guarantee is available only for exact itinerary matches, including room type and room plan, applicable refund policy, and the exact same check-in and check-out dates as booked on Expedia. The Price Guarantee applies to the total amount of hotel only or flight+hotel bookings, including all taxes and fees. The Price Guarantee is not available for bookings on websites where the property, itinerary or similar booking details are unknown until after purchase. You must meet all requirements imposed on the lower price (if any), including, without limitation residency, regional and age-related requirements.
Comparison Rates Must Be Available to the General Public Online. The Price Guarantee applies only to prices both advertised and available to the general public on an English-language website. For example, this does not include rates offered on membership program websites, corporate discounts or rates; group, charter, rewards program, incentive, meeting, convention, consolidator or interline prices; prices obtained via auction or similar process; or prices available only by using a coupon or other promotion not offered to the general public. The lower rate may not come from a website where you call to get the rate, or from an e-mail that you received. The rate must be quoted and able to be booked and paid for in Malaysian Ringgit (without the use of a currency exchange calculator) at the time you contact our customer service representatives.
Verification of Claims. All requests and claims, including receipts, are subject to verification by our customer service representatives. We will not accept screenshots or other purported evidence of a lower price that cannot be independently confirmed by our customer service representative. In addition, we will not verify any request that we believe, in our sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith. You must provide the customer service representative with all requested information relating to the lower price including, without limitation, the address of the website on which the lower price is available, the identity of the relevant travel goods or services and the applicable dates for use of same. Failure to provide the customer service representatives with sufficient evidence or details of the lower price may result in invalidation of your claim. For verification of non-prepaid hotel bookings, the customer service representative will instruct you to email an electronic copy of your hotel receipt within 30 days after you have completed the hotel stay. Verified requests will receive a refund to their credit card used for booking within approximately 7-10 days of verification.
Changes. We reserve the right in our sole discretion to modify or discontinue the Price Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your booking will determine your eligibility under the Price Guarantee. The failure by us to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision.
Miscellaneous. These Price Guarantee Terms & Conditions are governed by Singapore law. In the event of any dispute, you irrevocably submit to the exclusive jurisdiction of the Singapore courts. If any part of these Price Guarantee Terms & Conditions are determined to be invalid or unenforceable pursuant to applicable law, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and will continue in effect. These Price Guarantee Terms & Conditions constitute the entire agreement between you and us with respect to this Price Guarantee and supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us.