4/10 Lemah
Jessica
Mengembara bersama keluarga
18 Jul 2025
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
We checked into this property, received a parking pass and keys. No mention of VIP perks. We went to our room and were thrilled - it was super nice and had an amazing view. Then we realized there were bugs everywhere. I called the front desk and the woman said “oh yes, housekeeping told me about that. Do you want me to send our guy?” Of course I did. You knew about the bugs and didn’t do anything about it?! So a man comes with a vacuum, but he immediately tells me we would probably continue to have problems because of the recent rain and a “hatching” that had just occurred. He offered to move us and I agreed after specifically asking if the room would be exactly the same. He said yes. So we went back to the front desk, got a new parking pass and keys. Still no mention of the VIP status. We went to our new room and … not the same at all. There were fewer beds, no view (we overlooked the parking lot), smelled like mildew, had blankets with holes and stains, included a tiny shower/bath, had a much smaller kitchen, and had cleaning supplies piled up outside in the front. I was so disappointed. I reserved this room as a special surprise for my sister and nephews and this was so disappointing. My sister and I went back to the front desk and were told “housekeeping had gone home and there was nothing they could do.” So, basically, we were stuck. My VIP status was never recognized and, to top it all off, my shower was sooooo cold.
Jessica
Menginap 1 malam pada Jul 2025
