Check-in was straightforward at first, but to get your room keys, you’re directed to the “activities” desk, which is really just a setup to pitch you on the timeshare presentation. I understand the business model, but it’s not great being held up for that conversation when you just want to settle in.
The room itself has an open-air concept, which works in theory for HI, but not so much when the roosters start sounding off at 4 AM. The place could really use better windows that seal out noise. The beds are also extremely firm, which made for some rough nights of sleep.
On the plus side, the grounds and pools are beautiful, and the location is great. It’s close to all the North Shore attractions we wanted to visit. If you’re mostly planning to be out exploring, it’s a decent home base. Just be ready for a few quirks.
