6/10 Boleh diterima
ashia
Mengembara bersama keluarga dan kanak-kanak
19 Jul 2025
Sukakan: Kebersihan, keadaan hartanah & kemudahan
This is a lovely, hotel. My disappointment was the reception staff who were not very helpful. I wanted to change my room as i had an awful and disruptive sleep due to some drunk women knocking on our door at 3am! (I also had my young child with me)
So when I made a complaint to the young girl at the reception in the morning at breakfast, and asked if i could be given a quiet room. She replied "oh really? you wont hear anything today as the girls are leaving" no apology or an acknowledgement to this matter was given. She just brushed it off.
The next night we were woken up at 4am with crows pecking at our window. I understand that nothing can be done about this, but maybe consider a quiet room if you are visiting thia hotel.
The kitchen staff were super friendly.
They really need to work on their front of house staff... they are very "blend" ..no very child friendly. 🙄
When i was leaving i asked the gentleman at the front desk if he could help me with my luggage as i have issues with my back. He sent a much older lady, and when we walked passed him he said "oh why are you doing it, get the young ones to do it" she replied they are having their break".
He seemed quite cold towards her.
He really could have helped but didn't. The hotel was very quiet so no rush.
If i was given a quiet room then maybe my experience would have been a better one.
ashia
Menginap 2 malam pada Jun 2025
