Expedia Rewards HSBC Premier Programme Terms and Conditions

Last Updated: 12 March 2019

 

The Expedia Rewards HSBC Premier Programme ("Programme") is offered to Expedia.com.my customers at the sole discretion of Expedia, Inc. and is open only to individuals resident in the Malaysia who: (a) are eighteen (18) years of age and older; (b) have a valid email address; (c) are a customer of HSBC Global Services (UK) Limited ("HSBC") and/or any HSBC Group Member and hold an HSBC Premier MasterCard in Malaysia and (d) have enrolled in the Programme prior to 31 December 2023 ("Member(s)").  A "HSBC Group Member" means: HSBC Holdings plc and any legal entity from time to time (1) in which HSBC Holdings plc (or one or more of its subsidiary companies, or subsequent holding or subsidiary companies of such entity) owns at least fifty per cent (50%) or more of the voting shares or (2) in which HSBC Holdings plc or any of HSBC Holdings plc’s intermediate holding or subsidiary companies has a controlling interest, or (3) over which HSBC Holdings plc (or one of its subsidiary companies, or a subsequent holding or subsidiary company of such entity) either directly or indirectly exercises management control, even though it may own less than fifty per cent (50%) of the shares and is prevented from owning a greater shareholding, or (4) those legal entities notified by HSBC from time to time.  

                                                                   

By participating in the Programme, Members who have enrolled with the Programme as required in accordance with these Terms and Conditions, will automatically be allocated “gold” status of the Expedia Rewards programme from the date of their enrollment with the Programme until the Gold Status Termination Date (as defined below).  This means that they can earn Expedia Rewards Points ("Expedia Rewards Points" or "Points") for booking and completing eligible travel through Expedia.com.my and redeem available Points for certain travel rewards, subject to these Terms and Conditions and the availability of eligible travel and reward items. In order to earn Expedia Rewards Points, eligible travel must be completed. This means that you or other travelers booked on an itinerary using your rewards account (“Account”), must stay in the hotel booked, fly the booked flight itinerary, or use the ticket(s) or voucher(s) for the event/activity for which you booked and paid. The terms "you" and "your" throughout these Terms and Conditions refer to any Member and any customer eligible to participate in the Programme.

Certain Programme offers and status benefits may not be available to Members who are not residents of Malaysia.  Expedia reserves the right to discontinue or modify the Programme and/or the Expedia Rewards programme and/or these Terms and Conditions, or to restrict the Programme's availability to any person, at any time, for any or no reason. Expedia will provide you with prior reasonable notice and the option to terminate your agreement in case of any discontinuance or modification of Expedia+ programme, the Programme and/or these Terms and Conditions. In case of fraud or abuse involving the Programme, Expedia reserves the right, at its sole discretion, to take appropriate administrative and/or legal action, including but not limited to the termination of the Programme.

 

Membership in the Programme is void if prohibited by law in the state or country of the Member's residence, and subject to change as may be necessary to comply with such laws or regulations.

 

Expedia may at its sole discretion modify any of the Terms and Conditions governing the Programme — including, but not limited to, the conditions for membership, the rules for earning and redeeming Expedia+ points, including the rates at which Expedia Rewards Points may be earned or redeemed, the expiration policy for Points and the products and services on which Points may be earned and redeemed - at any time, even though these changes may affect your ability to use any Points or benefits you have already earned. In the event these Terms and Conditions are modified, we will provide you notice at least 30 days before the amendment comes into effect, by email to your email address provided to us ("Notice of Variation") and by posting the amended terms and conditions online. You may refuse the amendment and rescind, or cancel your participation in the Programme without cost, penalty or cancellation indemnity, by sending us a notice to that effect no later than 30 days after your receipt of the Notice of Variation.  

 

Expedia reserves the right in its sole discretion to disqualify any Member it finds to be tampering with the operation of the Programme or to be acting in violation of these Terms & Conditions or in a fraudulent or deceptive manner. Any attempt by any Member to undermine the legitimate operation of the Programme may be a violation of criminal and civil law, and, should such an attempt be made, Expedia reserves the right to seek damages from any such person to the fullest extent permitted by law. Failure by Expedia to enforce any of these Terms & Conditions shall not constitute a waiver of that provision. Expedia makes no guarantees, warranties, or representations of any kind concerning the Programme.

 

To the extent permissible under the applicable law, you agree to release Expedia and its affiliates and partners from all liability regarding the earning, redemption, and use of Expedia+ points, including any rewards that, after receipt, may be lost, stolen, or destroyed. Expedia suppliers are in no way affiliated with or responsible for the Programme administration.

 

Programme termination

 

The Programme will terminate on 31 December 2023 unless Expedia decides to terminate the Programme on an alternative date at its sole discretion (the "Programme Termination Date"). Expedia may terminate the Programme at any time without further consent from or notification to you and any Points not redeemed at the Programme Termination Date will be forfeited without compensation to you.

 

Subject to the terms in relation to the Notice of Variation as set out above, your continued participation in the Programme 30 days after your receipt of the Notice of Variation constitutes your acceptance of any changes to these Terms and Conditions.

 

If any provision of this Terms and Conditions becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of this Terms and Conditions.

 

Following your individual Gold Status Termination Date, you will need to meet the eligibility criteria applicable to the Expedia+ programme to maintain Expedia Rewards membership (see https://www.expedia.com.my/loyaltyrewards/pages/info-rewards/expediarewards/terms.htm?pageName=page.Rewards.Terms for details).  If you do not meet such Expedia Rewards eligibility criteria on and after the Gold Status Termination Date, your "gold" status within the Expedia Rewards membership will cease or be revised to a different Expedia Rewards status subject to you meeting certain eligibility criteria (as applicable).  Your membership of the Expedia Rewards programme following your individual Gold Status Termination Date shall be subject to the term and conditions of the Expedia Rewards programme which can be located at https://www.expedia.com.my/loyaltyrewards/pages/info-rewards/expediarewards/terms.htm?pageName=page.Rewards.Terms.

 

Programme benefits

 

As a Member of the Programme you will be assigned with the following benefits:

 

(1)       "Gold" status within the Expedia Rewards programme for the period of 12 calendar months from the date of your enrollment to the Programme or until 31 December 2024 if earlier (your “Gold Status Termination Date”) which has the following benefits:

• Expedia Rewards Bonus Points: Expedia Rewards gold members earn a 30% bonus on all base points earned. Bonus Expedia Rewards points will be posted to your Account as pending at time of booking, and will move to available status after completion of the travel, based on the time periods identified in the Posting/Reconciliation chart below.
• VIP Access bonus points: Gold members receive 250 bonus points for eligible hotel or hotel package stays at hotels bearing the VIP Access icon. Bonus Expedia Rewards points will be posted your Account as pending at time of booking, and will move to available status after completion of the travel, based on the time periods identified in the Posting/Reconciliation chart below. Hotels participating in the VIP Access hotel network are subject to change at any time without notice.
• Exclusive hotel amenities: Gold members receive exclusive amenities on property at participating VIP Access hotels worldwide. Amenities vary by property. Hotels participating in the VIP Access hotel network that offer exclusive amenities are subject to change at any time without notice. The amenities offered by a given hotel are subject to change. Exclusive amenities are intended for the primary account holder and will only be extended to additional travellers booked in the +gold member's account at the hotel's discretion and availability
• VIP Access Hotel Upgrades: Gold members receive upgrades upon availability at check-in at participating VIP Access hotels worldwide. Participating hotels can be found by looking for the VIP Access icon on Expedia.com.my when booking. VIP Access Hotel Upgrades are intended for the primary account holder and will only be extended to additional travellers booked in the gold member's account at the hotel's discretion and availability.
• Priority customer service: Gold members receive priority call routing and expedited service when contacting Expedia customer care.
• Exclusive gold offers: Periodic special offers will be made available exclusively to gold members.
• Exclusive benefits from a dedicated concierge service in Hawaii and Orlando via Expedia Local Expert®. Restrictions may apply. Subject to change at the discretion of Expedia. Discounts do not apply to activity bookings on Expedia.com.my.

 

(2)  From the date of your enrollment to the Programme until the Programme Termination Date, an unlimited number of 7% discount coupons that may be redeemed against selected stand-alone hotel bookings provided that you have clicked on the Programme Page or used a valid URL for the Programme Page and signed into your Expedia account via the Programme Page for your booking.  Each such coupon is a single-use coupon and only one can be used per booking.  The use of each such discount coupon is subject to the applicable coupon terms and conditions which can be located at https://www.expedia.com.my/lp/b/pm-tnc-hsbcpremier?langid=2057  

 

Enrollment

To benefit from the Programme you must access the website www.expedia.com.my/hsbcpremier (the "Programme Page"). From the Programme Page you must: (a) create a new Expedia account if you do not already have an existing Expedia account; or (b) sign in to your existing Expedia account. To ensure that you are a holder of an HSBC Premier MasterCard and are therefore eligible to benefit from the Programme, when you first use the Programme Page to create a new Expedia account or sign into your existing Expedia account, you will be required to enter the first 6 digits of your HSBC Premier Credit Card number.  Expedia will then authenticate your identity by validating your BIN details with those provided to us by HSBC.  You will also be required to confirm that you have read and accept Expedia's website terms of use for www.expedia.com.my/hsbcpremier, Expedia's privacy policy (https://www.expedia.com.my/p/corporate/privacypolicy) and these Terms and Conditions. Once these stages of enrollment are complete, you will be deemed to be a Member of the Programme.

 

To earn Expedia Rewards points for a booking on Expedia through the Programme, you must be an enrolled Member prior to making a booking and be signed in to your Expedia account prior to booking. No Points will be earned for bookings made on www.expedia.com.my/hsbcpremier when you are not signed in to your Account. If you become an enrolled Member of the Programme after booking but before travel is completed, Points will not accrue on that booking. 

 

As an enrolled Member of the Programme, you will receive regular account servicing updates by email. Members may opt out of participation in the Programme from the Rewards Activity page on Expedia.com.my. Your ability to earn and redeem Expedia Rewards Points will be suspended after you opt out. If you opt out of Programme participation, you will no longer have access to your account statement information, no Expedia Rewards Points will accumulate on future bookings, and any accumulated Expedia Rewards Points will be unavailable for redemption. Any Points in your Account at the time of opting out will expire fourteen (14) days from your opt-out date.

 

Earning Points

 

Expedia awards Points only to the owner of the Account through which any eligible booking is made. You will earn also earn points for any additional travel for other individuals booked using your Account.

 

After making an eligible booking, the anticipated amount of Expedia Rewards Points to be awarded will be held in pending status. As mentioned above, and for the sake of clarity, "completed travel" means that you or other travelers booked under your Account, must have completed the stay in the hotel booked, flown the flight itinerary, or used the ticket(s) or voucher(s) for the event/activity for which you booked and paid. Pending Expedia Rewards Points are not available for redemption usage. Points will move from pending to available status after completion of travel, based on the time periods identified in the Posting/Reconciliation chart below. Once in available status, Expedia+ points are eligible to be used by the Member for redemption purposes. The amount of pending Expedia+ points calculated at the time of booking is based on the details of the itinerary booked and completed. Changes or cancellations to the booked itinerary may result in differences between the estimated amount of pending points calculated and the ultimate amount of points that post to the Member's Account for that itinerary. No Expedia Rewards Points will be earned for change or cancellation fees imposed by suppliers.

 

Expedia reserves the right to rescind at any time any pending or available Expedia Rewards Points that were earned or awarded for unused travel items. Expedia Rewards Points will be rescinded in cases where a Member receives a refund, from either Expedia or a travel supplier or vendor. Points earned pursuant to fraudulent, sham or falsified information will be rescinded by Expedia.

 

By joining the Expedia Rewards programme, you consent to allow Expedia to monitor all Member Account activity. If your Expedia Rewards Account shows signs of fraud, abuse, or suspicious activity, Expedia may close or freeze your Account immediately, and you may lose your accrued Expedia Rewards Points. If you have conducted any fraudulent activity, Expedia reserves the right to take any necessary legal action and may have grounds to confiscate any rewards redeemed as a result of such activity. In addition, you may be liable for monetary losses to Expedia, including litigation costs and damages, and you will not be allowed to participate in Expedia Rewards in the future. Bookings discovered to be fraudulent will have their Expedia Rewards Points rescinded, and the Account associated with such fraudulent bookings will be frozen from further Rewards Point earning or redemption activity. To contest freezing of an account or the rescinding of Expedia Rewards Points, please first call 603 7724 9556.

 

If your Account does not represent the correct number of Expedia Rewards Points that you should have been awarded as determined by Expedia, Expedia reserves the right to augment or decrement your Point balance. If you believe your Account has been the subject of any suspicious activity, please contact the Expedia Service Center immediately. If it is determined you have been the victim of a fraud, the Points you have earned may be transferred to a new Account.

 

Rewards Point accumulation and redemption activity can be accessed on your Rewards Activity page. Expedia Rewards Points and rewards have no cash value and may not be traded or redeemed for cash. Expedia Rewards Points may not be assigned, sold, transferred, and/or pledged to any third party. You have no property rights or other legal interests in Expedia Rewards Points. You are responsible for any personal tax liability that may be related to participation in Expedia Rewards and redemption of any rewards.

 

If a Member believes he or she did not receive the correct amount of Expedia Rewards Points for a booking, the Member must contact Expedia Customer Support at 603 7724 9556 within ninety (90) days from the travel end date. Expedia will make the final determination as to whether Points adjustments of any kind are justified for the travel in question. In no event will any Expedia Rewards Points manually be moved from pending to available status sooner than after completion of travel and within the time period identified in the Points Posting/Reconciliation chart below.

 

Point Posting/Reconciliation:

 

The anticipated amount of Expedia Rewards Points to be awarded are held in pending status until travel is completed and payment has been confirmed. See chart below for length of time it may take for points to move from pending to available status.

 

 

Travel Items Eligible for Earning Expedia Rewards base points

 

Points will be earned at the rates specified from time to time on the Benefit page located at https://www.expedia.com.my/rewards/howitworks#benefits. Points can be earned by booking the following eligible travel items on Expedia.com.my when signed in to your Account:

• Flights
• Hotels
• Activities and services
• Hotel + Air holiday packages

 

Exclusions

 

The following travel items are not eligible to earn Expedia Rewards base points:

• Insurance
• Cruises
• Car hire

 

Bonus Points Offers

 

From time to time, Expedia may offer opportunities to earn additional bonus Expedia Rewards Points. All applicable terms and conditions associated with the specific bonus offer must be met in order to earn bonus Expedia Rewards Points for your booked and completed travel. Bonus Expedia Rewards Points will be posted to your Account as pending at time of booking, and will move to available status after the travel end date based on the time periods identified in the Posting/Reconciliation chart above, unless otherwise specified in the promotion-specific terms and conditions. Bonus Expedia Rewards Point offers apply to changed bookings as long as the changed booking still meets all requirements and conditions of the offer. Bonus point offers do not apply to cancelled bookings. Offers are limited to the offer recipient and are not transferable. Bonus point offers are not redeemable for cash. Void where prohibited by law.

 

Points Expiration

 

Expedia Rewards Points will not expire as long as there is a qualifying purchase or redemption activity through Expedia.com.my on your Account at least once every eighteen (18) months. "Qualifying purchase or redemption activity" means an Expedia Rewards eligible trip or travel item which has been both booked and completed and points have been confirmed, or redemption of a travel reward through your Account. All points in your Account will expire if there is no qualifying purchase or redemption activity for a period of eighteen (18) months. Once expired, Expedia Rewards Points will not be reinstated.

 

Points Redemption

 

Expedia Rewards Points can be redeemed for bookings at Expedia Rate hotels. Points cannot be redeemed for cash and have no cash value.

 

Pending Expedia Rewards Points cannot be used toward reward redemption. There is no fee to redeem your points at Expedia.com.my. Points may only be redeemed for eligible purchases of Expedia travel-related goods and services that Expedia will determine in its discretion. Expedia may, in its discretion, allow you to combine points with eligible vouchers.

 

Hotel Redemptions

 

Expedia will deduct from your Account balance the amount of points you elect to use toward your eligible purchase. If you do not have enough points to complete an eligible purchase, you may use an eligible credit card associated with your Account to complete the transaction. Points cannot be applied to the cost of cancellation or change penalties, prepaid reservations, or other miscellaneous charges.

 

Members can redeem available Expedia Rewards Points to pay for partial or full cost of an Expedia Rate hotel, including taxes and fees. Points can be redeemed for VIP Access hotels at double the value of non VIP Access hotels. A minimum of 3,500 available points are required to be eligible for redemption. Points can only be redeemed where payment is being made to Expedia at time of booking.

 

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