Sauna, hot tub, steam room, body treatments, hydrotherapy, aromatherapy
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Reviews of Palm Spring Hotel

4 out of 5
Palm Spring Hotel
222 Qiaoguang Road, Xiangzhou District, Zhuhai, Guangdong

Reviews

8.0

Very good

Rating 10 - Excellent. 72 out of 244 reviews" "
Rating 8 - Good. 118 out of 244 reviews" "
Rating 6 - Okay. 36 out of 244 reviews" "
Rating 4 - Poor. 13 out of 244 reviews" "
Rating 2 - Terrible. 5 out of 244 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kin Hing, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities such as spa services across the hotel are awesome. Hotel dining is not expensive and delirious.
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2019

8/10 Good

DAVID, Taipei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Lots of eateries nearby.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019

8/10 Good

Tat Man Sidney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay and comfortable
Very nice stay and comfortable bed and pillows. Opposite is the spa and massage which offers range of paid services. Also hire stay gives some free access.
Stayed 1 night in Apr 2019

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel
Room and service were great in this hotel. On the first and second day, do not have room available with tub but on the third day upon request they managed to get us a room with tub. Quite a comfortable hotel to stay. However, if you make your booking through hotel.com you need to be aware of the statement written on the website. I booked a room for 2 adults and there stated breakfast for 2. But end up I only get breakfast for 1 after I confirmed the booking.
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Room comfort
Disliked: Staff & service
First, no greeting from the check-in counter staff (everyone face was sour). But the cleaners were so helpful and friendly. My family room is big enough to accommodate 4 of us esp the huge toilet. Breakfast only for 1 person and I found it a little pathetic! Transport is provided to and fro from the ferry terminal which was very convenience for us. Hotel staff did not recommend the spa (opposite our hotel) to us. We went to the spa only after checking out and tried for half an hour. Overall, my family enjoyed our stay and would recommend this hotel to our friends.
Stayed 3 nights in Dec 2018

8/10 Good

siu mui

Good service, especially the hot spring and sauna is 24 hours open. Good food with cheap price. Worth to come again with family when you want to visit Zhuhai.
Stayed 4 nights in Nov 2018

4/10 Poor

Alison

Comfortable room though I wouldn’t choose a room without a window again. However I don’t recommend anyone stays here who doesn’t speak Chinese. Nobody can answer questions or requests so you have to go to front desk and use a translating app to ask for toilet paper! Yes toilet paper seems to be rationed....the reason to stay here is the large spa opposite. After a treatment therapist will thrust a paper in your face which asks you to circle your tip amount: 20/40/60/80/100 rupees. The sign in the room says “no forced tipping”. What is this paper? Highly persuasive tipping?. I never returned to the spa and of course will never stay at Palm Springs again.
Stayed 4 nights in Nov 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away
Sub par, dirty, just unpleasant, old, inconsiderate staff, construction nearby starts 7am on the weekend. Very bad value overall. Will not stay here again.
Stayed 1 night in Nov 2018

8/10 Good

Tham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4th Visit
Value for stay, near to the city
Stayed 2 nights in Oct 2018

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel ever, better than the W, or Four Season
Best hotel we have ever stayed. Don't get deceived by the lobby's look and weird old fashioned set up. My wife and kids agreed with this. My daughter did not want to leave and still think the best moment of this two weeks trip was this hotel stay. High ceiling, dual beds, and super spacious high end modern bathroom. The staff was amazing. I could not get any cash out of 4 different banks ATM, and after a brief explanation to the hotel staff they offered to charge credit card and he would personally funded my WeChat wallet. I can't say enough about the service and accommodation. Highly recommended. Only complaint is too much construction around the area but it is not their fault.
Stayed 2 nights in Aug 2018

4/10 Poor

Francis

Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with great spa facilities
Hotel with great spa facilities And many food around the area. Will return again
Stayed 2 nights in Jun 2018

2/10 Terrible

Theresa

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lack of responsibility
I asked the staff twice about the boat to Hong Kong and they told me the last one was around midnight with confidence. It was until I missed my last boat to Hong Kong. This shows that the staff didn't really care about their customer as they didn't take time to really establish their needs and their ongoing trip or safety. Just feels like a hotel that I would just stay one night and not one I would return to because all they wanted was the money. However overall, the hotel was a good stay for the price you pay for in a convenient location close to the border. Easily nip across to hk or Macau.
Stayed 2 nights in May 2018
Response from sales on 20 Jun 2018
Thank you for taking the time to tell us about your experience at Palm Springs hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as your feedback, constantly changing our facilities and services to improve the customer experience。We are glad you enjoyed your overall stay and hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Palm Springs hotel.

6/10 Okay

Wai Kong

Location a little off the main city area but still within walking distance to amenities and eateries. A little run down but if you like Spa, its' right next to a very nice Spa. A very convenient round trip MPV is provided every 20 mins to the harbour ferry point and to Gongbei underground shopping area.
Stayed 2 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

8/10 Good

Jennifer Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good comfortable hotel, good location
The hotel was good, staff friendly and hotel clean. Except the fridge was faulty and they replaced it, but still faulty after replacing

6/10 Okay

Verified traveller

Disliked: Room comfort
Hotel is modern and close to everywhere; however, the rooms smelled heavily like smoke. The hotel tried to mask the smell with strong perfume in the hallway, but it made it worse. The smell triggered my asthma symtom and I was coughing all night long. The room also only come with one free breakfast, so you will have to pay to have breakfast for the second guest or to just eat alone. I would not recommend this hotel to others.
Stayed 1 night in Feb 2018

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay at a reasonable price
The hotel location is excellent. Very convenient if you like massage because this hotel have great massage services right next door. Food in the restaurant is very good too.
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good. Nice staff and nice service. This hotel also provides spa
Stayed 1 night in Jun 2017

10/10 Excellent

Timothy

Liked: Cleanliness, property conditions & facilities, room comfort
Extremely worth it
Both room and bathroom were very spacious and comfortable. Bed was comfortable and humongous, 2 person sleeping on it and there was still plenty of space to roll about without disturbing the other person. Complimentary shower, hot tub, steamroom and sauna access for guests was a really great add on. And the spa was huge and in very new condition. Bathtub in the room lack anti slip, fell when stepping in and cut myself.

8/10 Good

farhan

Liked: Staff & service, property conditions & facilities, room comfort
The hotel was okay, the room smelled of cigarette, that's with many Chinese hotels. Hotel staff doesn't speak English, so communication wasn't great.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stay Anywhere else , NOT HERE
Front desk insisted I have booked a room with NO WINDOW, Of course Not Happy. Breakfast was BAD. No regular coffee. Won't stay again. Do Not Recommend!!!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Nice restaurants at the hotel and surrounding area

8/10 Good

Ah Lai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I've stayed in this hotel most of the time when I visit Zhuhai which is around 4-5 times a year. It is a short walk away from the famous underground shopping centre and there are lots of eateries in the immediate vicinity of the hotel. However the number one attraction for me is the wonderful spa in the hotel that provides cheap spa services of every types in a hygienic and comprehensive settings. The room comes with free breakfasts for 2 and is reasonably good. It also provides high speed free wifi and the bed is really comfortable As it is only a few years old, everything about this hotel is new and clean.

8/10 Good

Choy Ha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palm spring hotel , Zuhai
Overall very good service and the additional free facilities like free shuttle to gongbei, ferry terminal Besides they have jacuzzi, lounge at the adjoining building and free flow of fruits

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Yuwen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Wai Kin

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Kelvin

Travelled with family
服務員不夠主動解決問題
Stayed 1 night in Feb 2024

8/10 Good

Kacci

Liked: Cleanliness, staff & service, property conditions & facilities
整體都好，但浴室和房間是一道玻璃牆， 晚上去廁所開燈，光線容易弄醒另一個人
Stayed 1 night in Feb 2024

8/10 Good

YU HEI

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
水療服務一般。
Stayed 1 night in Feb 2024

8/10 Good

CHI FAI

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

CHING YEE

Liked: Cleanliness, staff & service, room comfort
放鬆之旅
廁所欠缺掛衣服地方。洗澡毛巾都要用衣架掛衣櫃入面太不方便了。 還有淋浴間的門不是緊閉的。所以洗完澡加出去抹身時廁所會濕透了。要小心地滑。 其他整體都不錯。
Stayed 1 night in Jan 2024

10/10 Excellent

Glady

Stayed 1 night in Jan 2024

10/10 Excellent

Glady

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
舒適方便
友善款待、地區方便、舒適並享受Spa及慢活人生的好地方！
Stayed 1 night in Jan 2024

8/10 Good

yun chuen

Stayed 2 nights in Dec 2023

10/10 Excellent

Ka Wai

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

tommy

Travelled with family
Liked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

See Ching

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

kin sang

Stayed 1 night in Dec 2023

8/10 Good

WOON LUN

Business traveller
Liked: Cleanliness, staff & service
一天商務之旅
房間沒有椅，只能坐在梳化用電腦工作，很不舒適。
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好的服務
前台服務員小鄺(1024)服務十分之親切和有禮。我到前台领取行李時她主動問我用不用打車。在候車時更奉上熱茶。使客人感覺親切。
Stayed 1 night in Dec 2023

10/10 Excellent

Fung Yee Cindy

Stayed 1 night in Nov 2023
Response from 营销部 on 21 Nov 2023
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4/10 Poor

chun kong

Travelled with group
Stayed 2 nights in Oct 2023