Pool

Reviews of Chimelong Hengqin Bay Hotel

5 out of 5
Chimelong Hengqin Bay Hotel
Fuxiang Bay, Hengqin New District, Zhuhai, Guangdong

Reviews

8.0

Very good

Rating 10 - Excellent. 29 out of 81 reviews" "
Rating 8 - Good. 35 out of 81 reviews" "
Rating 6 - Okay. 9 out of 81 reviews" "
Rating 4 - Poor. 5 out of 81 reviews" "
Rating 2 - Terrible. 3 out of 81 reviews" "

8.2/10

Cleanliness

7.6/10

Staff & service

8.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very decent stay, my two 6 and 4 yrs old enjoy it

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ke Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Zhuhai Chimelong Hengqin Bay Hotel
The room and facilities are good though a bit expensive. The services offered can be better in my opinion

4/10 Poor

Steve

Disliked: Cleanliness, staff & service
Not worth the money spent

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant Hotel
This is a big beautiful hotel. everything is big and highly designed. The lobby is expansive and the staff is very helpful. They are desperately in need of a courtesy shuttle, we came in from Macau and tried to get a taxi and the only ones available were from the taxi mafia. The grounds are immaculate and have many types of flora and fauna to explore, my daughter sought out the flamingos and exotic birds. There is also a great water park on site with indoor play structure and an outdoor artificial beach and wave pool, a lazy river and even a pool that looks onto a dolphin tank so you can feel like you're swimming with dolphins. The rooms were very comfortable and spacious, really nice thematic toiletries with matching boxes that had aquatic cartoon images. We don't like the clear wall between the bed and restroom, need to pull down the thin curtains otherwise no privacy! Very comfortable beds, they also had a universal electric socket so we could plug in our USA powered devices without an adaptor. They provide a shuttle to the nearby ocean kingdom aquarium but it's only about a 10-15 minute walk. My biggest criticism is that the place is too big, it can take a long time to get around. In addition some exits & entrances were closed forcing us to find an alternate route, sometimes involving doubling back the length of the hotel. We had dinner in the adjacent Circus Hotel, which had a nice view of the fireworks show.

10/10 Excellent

Kelvin, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of funs for everyone!!
This hotel is just fantastic. Best for family with children. First night we went to the Circus, which is 5 minutes from the hotel covered walk. Most of the acts are from Western Countries- very entertaining. Spent second day at Chime Long Ocean Kingdom. Must see the 5-D show and the Beluga show. We returned hotel late afternoon, so didn't see everything.

8/10 Good

Mothercrabby, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge hotel with ostentatious finishings
The check-in staff are friendly and welcoming, and appear to be knowledgeable of the hotel. The rooms are huge and the beds are comfortable. Everything feels luxurious and adequate amenities are provided. For dining, the options available are alright. The Fishman Village, in particular, provides good quality local food at reasonable prices. The decor is quite overwhelming, and often borders on the brink of being gaudy and overdone - it gives one the feeling that any and every available space should be decorated, never mind if the themes/colours match or not. Of course, this is quite the novelty for most of the guests, considering the number that were milling around and taking photos.

6/10 Okay

GOH

Liked: Cleanliness, room comfort

8/10 Good

Verified traveller

Mixed Feelings - Great but at the same time poor
A) Theme - Fantastic The theme of the hotel was great - fairytales and fantasy - you feel like you are in a different world. The design is unique and "sort of" original. B) Hotel Staff Knowledge Level & Service-Orientedness - Very Poor for a hotel of such calibre However, the knowledge of the service staff leaves a lot to be desired. There is so much room for improvement. They don't seemed to have flexibility and don't even have the basic knowledge of providing essential information to customers. For instance, when I asked the ticket office staff which drop-off point is nearer to the Macau international Airport, she has no clue. And this is the lady who is selling me the hotel shuttle bus ticket to enter Macau! Another example is when I wanted to pay my restaurant bill using foreign credit card for my 2nd meal at the same restaurant in the hotel. I made the 1st meal payment using a foreign credit card and was successful doing it. The staff asked me whether I can pay in cash, when I asked to pay with a foreign credit card - obviously I don't have enough local currency. Later I found out that it was the staff who doesn't know how to operate a foreign credit card machine. Then get trained and learn how to use one! C) Environment - Excellent in the hotel but poor out of the hotel - The design, theme was fantastic, but you are practically in the middle of nowhere and the location was super far from the city centre.

6/10 Okay

yanti, indonesia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
great interior hotel with bad attitude staff
Hotel n room is great. Food quality below standard n overpriced. Staff attitude is bad, rude, not polite, ....

10/10 Excellent

Rui, Macau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, friendly staff
Good stay and friendly treatment. Worth to repeat

8/10 Good

RUI, Macau

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and pleasant stay at Chimelong Hengqin
Nice stay, room enough spacious and confortable with all that I was requiring. Staff friendly and trying to be helpful using reasonable English. Room was quiet maybe because of upper floor - 13th Floor- and agood place to relax. Naturally with huge number of rooms and mostly families, the lobby and dining áreas are a bit crowded and noisy.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious but lacking some basic services
This hotel is very luxurious and modern. Rooms are very comfortable. But its location is not very convenient. It is located far away from everything. A taxi ride to downtown Zhuhai takes about 40 minutes. There is a small convenient store inside the hotel, but it does not offer any snacks. Food is expensive. Breakfast buffet is RMB317.00 (US$55.00). But the worst is the fact that if you have to take a taxi early morning on a weekend, you will not find one easily. We had to catch a flight at 9:00 a.m. on a Sunday. We had to leave for the Zhuhai airport at around 6:00 a.m. There were no taxis available to take us and the concierge service was not helpful. They just kept telling us no taxis were available and were doing nothing to get us one. It was not until we asked for the hotel manager that they started trying to call a taxi service. Luckily a taxi arrived some minutes later to drop off a guest and took us to the airport. I would not recommend this hotel to a business traveler for this reason. It caters more to families with small children because of the aquarium and circus right next to it. Be careful when making your reservation online. They were not honoring the rate we got on hotels.com and had to call several times until someone from the hotels.com reservations desk talked to them and had them accept the original rate.

6/10 Okay

L, Malaysia

Disliked: Cleanliness, room comfort
very expensive
the hotel lost my fully paid reservation when i arrived. because it's a Saturday that my party arrived, there were almost no room. not being able to sort it out immediately, the staff just told me to wait indefinitely. after waiting for a long time, we decided it wiser to have dinner then come back to check on the status. there are little choice for food. and every restaurant is very expensive. we came back from dinner. they found my reservation. but because the hotel was quite full, our 2 rooms were separated quite far apart. for such expensive price, the room is at best a 3.5 star. nonetheless i am grateful at least they are clean.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good management, clean and comfort!
The most grand, comfortable and clean hotel in China I had been!

10/10 Excellent

Joe, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new hotel with big rooms
The hotel is brand new, opened Feb. 2014. My room was spacious, with both bathtub and shower. Beautiful area of different type of swimming pools. Had a dolphin pool too, except contained no dolphins, just giant turtles. According to staff, dolphins will arrive before July 1, 2014. Fitness facility was barely ok, with running and bike machines, but not enough weight machines. Front desk and 50% of staff speak adequate English Nothing is near hotel, so you must eat in hotel's restaurants, which are expensive for China. Breakfast buffet, which was tasty, cost 159 yuan. (6.2 yuan = US$1.) Taxi from Lotus Bridge immigration should cost 18 yuan. Drivers try to get you to pay lots more. Need hotel's Chinese characters for drivers to understand.

10/10 Excellent

MEIXIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店环境好
很明智选择了横琴湾酒店,酒店环境很好,海景房超赞,园景房景观也不错,离横琴大剧院较近,看大马戏很方便。去企鹅酒店也晃了一圈,人多得如火车客运站。房间内部设施普通,连体重秤也没的。

10/10 Excellent

Jie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
去海洋王国方便,酒店里还可以玩水世界
酒店可以免费一次进入水世界,即使冬天,室内部分也很适合小孩子玩。酒店设施齐全,东西都很新。有专门去海洋王国的班车或者坐船去都行

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Ka wing

Disliked: Staff & service, property conditions & facilities

8/10 Good

Pui Kuen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
웅장함 그 자체의 호텔
호텔이 웅장함 그 자체고 객실이 많은 만큼 사람이 많으나 직원들의 친절도는 최고 였다는~ 단 조식 담당직원들은 서비스 교육이 필요할듯~^^; 청결도 좋았어요~ 담에가도이 호텔에 묶을 예정입니다

10/10 Excellent

kwok fai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Kwok Fai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

WON CHEOL, 서울

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
홍콩, 마카오 여행객이 꼭 가족과 갈만한 호텔...
가족들과 여행을 간다면 추천할 만한 최고의 호텔. 중국내 최고. 단, 주변에 한정되어 있어 마카오와 같이 가야만 함.

8/10 Good

HUI YING

Liked: Staff & service

8/10 Good

Masato, 広州市

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
海洋王国に行くなら
今回2回目の利用です。珠海の海洋王国で1日過ごすのであればお勧めのホテルです。長隆のオフィシャルホテルなので、チケットの購入やシャトルバスの利用など何かと便利です。 ホテルの利用者は家族での利用者が多く、少し賑やかですが、客室の方は気になるようなことはありませんでした。 隣がマカオなので、ここに泊まる外国人は少ないようですが、マカオに行ったついでにここで遊ぶのも良いかもしれません。

10/10 Excellent

yen-chen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Michael, Hong Kong

Liked: Property conditions & facilities, room comfort
Hardware is good though water dripping is everywhere but software is very bad. Staff do not have good training even the facilities of the hotel. Price for food are extremely expensive.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

weifeng, 广东佛山

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
定了的房间,去到的时候说还没弄好,换了另一间给我们,那一件离电梯太远了,都快到最里面了,而且居然只有一条路可以走,这个真的很不满,其他的还好

10/10 Excellent

PENG, 中国上海

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
珠海横琴湾酒店住店感受
非常不错的入住体验,酒店设施很新,有水上乐园和游泳池,还有海豚可以看,孩子非常开心。唯一不足的是三家酒店之间的班车间隔时间太长,不方便出行,出租车全都明目张胆地漫天要价,这点体验不好。还有部分指示牌存在误导,需要改进。总的来说,对酒店设施、环境、住宿和餐饮是相当满意的。

6/10 Okay

Verified traveller

The swimming pool is very nice and the staff is polite. However, The room is not clean, a lot of dust.

8/10 Good

Sio Kai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

NAN, 天津

Liked: Staff & service, property conditions & facilities, room comfort
入住时出现了一些问题,后来解决了。打客服电话非常难打,每次都15分钟以上,这点很麻烦。

10/10 Excellent

YU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
人多嘈杂!
酒店房间设备还不错,不过,游泳池水太热,太浅。 最不满意的就是太吵,大堂,餐厅跟房间走廊有很多小孩吵闹,奔跑,家长也不管! 没办法,住宿的客人素质太差!

8/10 Good

SIU KAY, 香港

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
陽光、沙灘与美丽的横琴湾酒店
1. 環境优美、酒店裝瑝大体 2. 珊湖阁餐廰食物多元化、精緻、味道好、員工服务態度好,有笑容 (美中不足的是 枱与枱空間太密 和膠椅太輕,容易翻倒) 3. 交通安排的前台工作人员 (都是女性)盡責、熱誠及適常安排 4. 行李存放工作人員知識不足, 在不熟悉的情况下,发放不正确的訊息(交通運輸)

8/10 Good

chun keung, 香港

Liked: Cleanliness, property conditions & facilities, room comfort
酒店舒適,環境幽美
酒店舒適,環境幽美

4/10 Poor

kwaichuen, hk

Disliked: Cleanliness, property conditions & facilities, room comfort
第一次去.好失望
第一次去.入住時一張雙人床比左兩張單人床 上到房先知.之後落去換房.之後另一間冷氣唔得既.一直都26度 太熱.之後換另一間.等左45分鐘先換到 另一間房地下唔清潔.仲有蟲.下次都唔會入住啦

10/10 Excellent

Kin Leung Alex, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
方便,美麗,舒適。但性價比不高!
酒店很大,大到迷路,舒適清潔,唯指示未夠清楚。

4/10 Poor

Hoi man, 香港

Disliked: Staff & service, property conditions & facilities
搵笨
珠海任何一個地方都好熱,冷氣不凍,海洋王國門票搵笨,入左場兩個小時,己行哂,無野玩,馬戲不及莫斯科的好看!下次不會再去!

8/10 Good

Te-Ming

Liked: Staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服务待提高
够大,服务欠佳

10/10 Excellent

YANPING, 广州

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不错
很不错,超级无敌海景房,方位很好,和男票度过了很美好的一天,非常舒服,不过很贵呢,不含早餐~