Garden

Reviews of Bell Tower Hotel Xian

4 out of 5
Bell Tower Hotel Xian
No. 110, Nan Da Jie, Beilin District, Xi'an, Shaanxi

Reviews

7.6

Good

Rating 10 - Excellent. 136 out of 643 reviews" "
Rating 8 - Good. 288 out of 643 reviews" "
Rating 6 - Okay. 149 out of 643 reviews" "
Rating 4 - Poor. 49 out of 643 reviews" "
Rating 2 - Terrible. 21 out of 643 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Hui

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it is bit old. it needs upgrade. however it is sooo cheap and convenient.
Stayed 5 nights in Jan 2020

10/10 Excellent

CatH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best location in Xi’an. I loved it. Terrific staff. I just wish there was instant coffee in the rooms - now there is only tea. But I had a wonderful stay - thank you.
Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Xi'an Bell Tower Hotel on 7 Jan 2020
Distinguished guests: Thank you very much for staying in Xi'an Bell Tower Hotel! We will review our deficiencies from all aspects, improve service quality, and look forward to your next stay!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from Xi'an Bell Tower Hotel on 18 Dec 2019
Dear guests! The hotel is located in the hinterland of the city center. It's quiet when it's noisy. It's only five minutes to walk to the bell tower and the wall of Ming Dynasty. We will serve you wholeheartedly and look forward to your coming again!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Smelled musty when opened the door. Saw mold on the caulking in the bathroom.
Stayed 3 nights in Dec 2019
Response from Xi'an Bell Tower Hotel on 16 Dec 2019
Dear guests, thank you for staying in the Bell Tower Hotel and commenting. The room you mentioned has taste. I'm very sorry. We have fed back your problems to the management. The management attaches great importance to it and has informed the relevant departments. In the future, we will check each room and remove the smell. Next time you encounter this problem, you can also call our front desk. They will change the room for you. Hope I can help you. Have a nice day.

6/10 Okay

Zhi Ping

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The staff tried to serve two customer at the same time so we got really confused as to who they were giving the instruction to. I guess they're used to working at twice the normal speed but it just feels a bit rude to do that. Otherwise the hotel is okay.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Location very strategic. Near metro station, bus shuttle and all places tourist should visit in Xi An in walking distance such as the oldest and biggest mosque in China, Bell Tower, Drum Tower, Muslim Quaters and shopping complex?
Stayed 2 nights in Nov 2019
Response from Xi'an Bell Tower Hotel on 3 Dec 2019
Dear guests, thank you for your affirmation and praise! Bell Tower Hotel is located in the center of the city, with superior location and convenient transportation. Welcome to bell tower hotel again, wish you all the best!

10/10 Excellent

Verville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Nov 2019
Response from Xi'an Bell Tower Hotel on 1 Dec 2019
Dear guests, thank you for your affirmation and praise! Bell Tower Hotel is located in the center of the city, with superior location and convenient transportation. Welcome to bell tower hotel again, wish you all the best!

4/10 Poor

Verified traveller

Stayed 1 night in Nov 2019
Response from Xi'an Bell Tower Hotel on 1 Dec 2019
Dear customers, thank you for choosing to stay in Xi'an Bell Tower Hotel. From your comments, we can see that this stay failed to meet your expectations. I'm very sorry for this, and look forward to coming next time! Wish you a happy life!

10/10 Excellent

Diane cui - ling

Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019
Response from 西安钟楼饭店 on 30 Oct 2019
Dear guests, thank you for your affirmation and praise! Bell Tower Hotel is located in the center of the city, with superior location and convenient transportation. Welcome to bell tower hotel again, wish you all the best!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The location of this hotel is fantastic! It is steps from the bell tower, drum tower and Muslim quarter. There is so much to do and see right outside the door. It is a short walk to the city wall and the metro is right outside as well. The hotel lobby is beautiful and the staff is friendly and helpful. The rooms are in serious need of updating but the location made it worth while.
Stayed 1 night in Oct 2019
Response from 钟楼饭店 on 28 Oct 2019
Dear guests, thank you for your affirmation and comments! Bell Tower Hotel is located in the center of the city, with superior location and convenient transportation. Welcome to bell tower hotel again, wish you all the best!

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Very convenient location in old down next to Bell Tower!
Stayed 1 night in Oct 2019
Response from 钟楼饭店 on 28 Oct 2019
Dear guests, the hotel is located in the heart of the city center. It's quiet when it's noisy. It's only two minutes' walk to the bell tower. We will serve you wholeheartedly, look forward to your visit again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great central location, busy area. Nice hotel and would stay there again.
Stayed 2 nights in Oct 2019
Response from 钟楼饭店 on 30 Oct 2019
Dear guests, Thank you very much for your support and love for the bell tower hotel. I'm very glad that you have given us good comments! In addition to convenient transportation and rich food choices, we hope that every guest staying in the bell tower will have a home like experience. Therefore, we will make unremitting efforts. I wish you and your family good health and all the best! We are looking forward to seeing you again!

10/10 Excellent

bev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous central location
The hotel is in a fantastic location over looking the Bell Tower & in the CBD. Lots of food shops nearby. The airport shuttle bus ends & starts just behind the hotel. There is a metro station across the road under the Bell tower. Room got serviced every day, complimentary bottles of water, big fluffy white towels, tea making kettle, TV with one English channel, & shampoos, conditioners, etc. Room was larger than normal with a nice sitting area.
Stayed 4 nights in Oct 2019
Response from 钟楼饭店 on 30 Oct 2019
Dear guests, Thank you very much for your support and love for the bell tower hotel. I'm very glad that you have given us good comments! In addition to convenient transportation and rich food choices, we hope that every guest staying in the bell tower will have a home like experience. Therefore, we will make unremitting efforts. I wish you and your family good health and all the best! We are looking forward to seeing you again!

10/10 Excellent

Ng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Location Value for money We booked for city view but was gaven a non window room. We need to top up a small sum for city view
Stayed 5 nights in Sep 2019
Response from 钟楼饭店 on 30 Oct 2019
Honored guest: first of all thank you for spending precious time leave your comments here, your room reservation is common, can't see the scenery, in room price is not the same, need the difference, the next time you check in the hotel, you can book a clock tower panoramic room, let you feel the beauty of the clock tower at night, the inconvenience, we tower hotel all staff to say sorry to you!

8/10 Good

Weng Meng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
V good location. Easy access to airport. Staff pleasant.
Stayed 3 nights in Sep 2019
Response from 钟楼饭店 on 30 Oct 2019
Dear guests, Thank you very much for your support and love for the bell tower hotel. I'm very glad that you have given us good comments! In addition to convenient transportation and rich food choices, we hope that every guest staying in the bell tower will have a home like experience. Therefore, we will make unremitting efforts. I wish you and your family good health and all the best! We are looking forward to seeing you again!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
In the city center, easy access to all tourist areas. Metro zhonglou on line line 2, exit c. Excellent bakery next door. Walking distance to bell tower, drum tower and muslim markets.
Stayed 1 night in Sep 2019
Response from 钟楼饭店 on 30 Oct 2019
Dear guests, Thank you very much for your support and love for the bell tower hotel. I'm very glad that you have given us good comments! In addition to convenient transportation and rich food choices, we hope that every guest staying in the bell tower will have a home like experience. Therefore, we will make unremitting efforts. I wish you and your family good health and all the best! We are looking forward to seeing you again!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
We were very happy with the friendliness and helpfulness of the staff. The location was good, and really convenient for the subway and ease of getting around. The room was quite comfortable on the whole. Our rooms were standard rooms, and they were kept clean by the room attendants, but the furniture was old and tatty, and the carpet needed a very obvious deep clean. The tea and coffee making facilities in the room were not up to international standard. The only items provided were two complimentary bottles of water on arrival, and two tea bags of a type that we wouldn't drink. The bar closed at 22.00hrs which is very early for people on holiday.
Stayed 3 nights in Sep 2019
Response from 钟楼饭店 on 29 Oct 2019
Honored guests hello: thank you very much for such a high evaluation of the clock Tower hotel, hotel has long been adhering to the "heart" service concept, from the moment you step into the hotel began to you is our family, we hope to use own intimate services for a family to take care for you, hope you in xi 'an bell tower hotel is warm home outside of the home! Your appreciation is a great encouragement to the hotel and a driving force for our progress. We will continue to be enthusiastic and committed to providing every guest with the feeling of being at home. Look forward to your visit again, welcome home often!

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019
Response from 钟楼饭店 on 29 Oct 2019
Dear guests: Bell Tower Hotel in your pen, let us see the service brought happiness. It has always been the consensus of the hotel staff to provide refined services for our good friends. Your comments are another confirmation of our long-term commitment to quality service. Wish you a happy and prosperous family! Look forward to your visit again!

8/10 Good

Liz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very good
Stayed 5 nights in Aug 2019
Response from LIJIN on 26 Aug 2019
Dear guest! Thanks for your compliment. We hope you enjoyed your stay with us. We're looking forward to see you again. Best wishes!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bell Tower has an amazing central location and is ideally priced. Staff were very helpful changing money, providing for other needs Incl Xi’an city info.Nice coffee and snack shop off foyer. Great club sandwiches. Bkfast OK. Homely stay. Great city. Graeme NZ
Stayed 3 nights in Jul 2019
Response from LIJIN on 26 Aug 2019
Dear guest! Thanks for your compliment. We hope you enjoyed your stay with us. We're looking forward to see you again. Best wishes!

8/10 Good

GREGORY

Liked: Cleanliness, staff & service, property conditions & facilities
Beds are not very comfortable
Stayed 2 nights in Jul 2019
Response from LIJIN on 26 Aug 2019
Dear guest! Thanks for your compliment. We hope you enjoyed your stay with us. We're looking forward to see you again. Best wishes!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location and nice view. The staff at the reception desk seemed very poorly informed, and could not locate either of two addresses we sought.
Stayed 3 nights in Jul 2019
Response from LIJIN on 26 Aug 2019
Dear guest! Thanks for your compliment. We hope you enjoyed your stay with us. We're looking forward to see you again. Best wishes!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Water was shut off for an entire day. Staff did not inform guests until late in the day as to what the problem was. The hotel is very close to the Line 2 subway stop (use exit 2 or 3) which connects to Xian North High Speed Rail Station. There is an airport bus stop right behind the hotel offering service every 20 minutes for 25 RMB. Had breakfast. Few offerings for western menu.
Stayed 4 nights in Jul 2019
Response from L on 24 Jul 2019
Dear guest! We are apologizing for the inconvenience that we caused. We will improve our service and facilities as soon as possible. All the best wishes.

8/10 Good

wei

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Great location. Only problems is I got bitten by mosquitoes in my room.
Stayed 2 nights in Jul 2019
Response from L on 24 Jul 2019
Dear guest! Thanks for your compliment. We hope you enjoyed your stay with us. We're looking forward to see you again. Best wishes!

8/10 Good

Wei Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located
Strategic location, just right next to the bell tower and in front of bell tower MRT station. Overall the building is very old and the room definitely need refurbishment. We arrived around 2am, the receptionist was sleeping and there wasn’t any hot water supply in the shower.
Stayed 1 night in May 2019
Response from LIJIN on 24 Jun 2019
Dear guest! Thanks for your compliment. We hope you enjoyed your stay with us. We're looking forward to see you again. Best wishes!

8/10 Good

Wei Wei

Liked: Cleanliness, room comfort
Good location
This hotel is located in the city of Xi’an. Very good location, just right beside bell tower. Directly outside of the train station. Very close to a lot of attractions. The hotel itself is very old. First night I checked in at 2am. The hotel receptionist was sleeping, didn’t answer some of my questions. Not hot water supply in the midnight. Room carpet is very old and dirty and tv cabinet is so old that it almost cracks when I opened. Overall it’s bearable with the location.
Stayed 1 night in May 2019
Response from LIJIN on 24 Jun 2019
Dear guest! Thanks for your compliment. We hope you enjoyed your stay with us. We're looking forward to see you again. Best wishes!

4/10 Poor

wong

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
- room was dark despite all lights were turned on. - room was not cleaned although sign "Pls make up room" was put up. when we returned to room, room was not cleaned and sign "do not disturb" was changed. - reception was very helpful
Stayed 1 night in May 2019
Response from LIJIN on 24 Jun 2019
Dear guest! We are apologizing for the inconvenience that we caused. We will improve our service and facilities as soon as possible. All the best wishes.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location
Stayed 3 nights in May 2019
Response from LIJIN on 24 Jun 2019
Dear guest! Thanks for your compliment. We hope you enjoyed your stay with us. We're looking forward to see you again. Best wishes!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from LIJIN on 24 Jun 2019
Dear guest! We are apologizing for the inconvenience that we caused. We will improve our service and facilities as soon as possible. All the best wishes.

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness
We booked and paid for a a twin room and got a double instead.
Stayed 1 night in May 2019
Response from LIJIN on 24 Jun 2019
Dear guest! We are apologizing for the inconvenience that we caused. We will improve our service and facilities as soon as possible. All the best wishes.

4/10 Poor

Ng, Singapore

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel is outside exit 3 of line 2 Zhong Lou metro station but it is a long walk (a bit confusing) underground the street level if you want to use the escalator to the exit. Hotel's location made it walkable to Beiyuanmen food alley, Lomajie street and South Gate. My room faced the Bell Tower which was nicely lit up at night but the lighting control in the room seemed not working properly and furniture looked worn out. There was cigarette odour though the hotel reception said it was a non-smoking room. Overall, the hotel's location and good room rate were the main points for booking the hotel.
Stayed 2 nights in May 2019
Response from LIJIN on 22 May 2019
Dear guest! We are apologizing for the inconvenience that we caused. We will improve our service and facilities as soon as possible. All the best wishes.

10/10 Excellent

Rob, Sydney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the middle of the city, with the Muslim quarter only 5mins walk away.
Stayed 1 night in Apr 2019
Response from LIJIN on 22 May 2019
Dear guest! Thanks for your compliment. We hope you enjoyed your stay with us. We're looking forward to see you again. Best wishes!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2019
Response from LIJIN on 22 May 2019
Dear guest! Thanks for your compliment. We hope you enjoyed your stay with us. We're looking forward to see you again. Best wishes!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Great location! Right across from the Bell Tower which is beautifully illuminated at night. This property is classy in the lobby, but beyond that (the hotel rooms and corridors) it is tired and worn out. Gouges in the wall and lack of maintenance in the rooms. And the "no-smoking" policy is unenforced. The whole property felt like sleeping in an ash tray.
Stayed 2 nights in Apr 2019
Response from LIJIN on 22 May 2019
Dear guest! We are apologizing for the inconvenience that we caused. We will improve our service and facilities as soon as possible. All the best wishes.

8/10 Good

harry

Liked: Cleanliness, staff & service, room comfort
Great location!
Stayed 3 nights in Apr 2019
Response from LIJIN on 22 May 2019
Dear guest! Thanks for your compliment. We hope you enjoyed your stay with us. We're looking forward to see you again. Best wishes!

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Pros - Location is good. Had a great view of Bell Tower. CONS - Booked for 4 nights but checked out after first night. Killed 11 huge mosquitoes full of the previous occupants blood. It was gross. Ended up at Sofitel Remni square. 10x better for double the price. Get promo upgrade for breakfast and better room. Watch out when getting out of cabs. Guy almost took off with our bags in the trunk.
Stayed 3 nights in Apr 2019
Response from LIJIN on 22 May 2019
Dear guest! We are apologizing for the inconvenience that we caused. We will improve our service and facilities as soon as possible. All the best wishes.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was charged two times for my room under the excuse to keep a guarantee for the room !! They take advantage of the language barrier and their second charco does not appear
Stayed 2 nights in Apr 2019
Response from LIJIN on 22 May 2019
Dear guest! We are apologizing for the inconvenience that we caused. We will improve our service and facilities as soon as possible. All the best wishes.

8/10 Good

Adrienne

Liked: Cleanliness, staff & service, room comfort
Great place to stay very convenient
Stayed 4 nights in Apr 2019
Response from LIJIN on 25 Apr 2019
Dear guest! Thanks for your compliment. We hope you enjoyed your stay with us. We're looking forward to see you again. Best wishes!

10/10 Excellent

Verified traveller

Stayed 4 nights in Apr 2019
Response from LIJIN on 25 Apr 2019
Dear guest! Thanks for your compliment. We hope you enjoyed your stay with us. We're looking forward to see you again. Best wishes!

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Pros: the location is fantastic. Cons: this is the kind of hotel that was nice 30 years ago and had been needing an update for a long time. The carpet was so gross, I was grateful for slippers. The bathroom had significant water damage and an active leak that building staff didn't care about. There are many nicer hotels in the immediate area (a Ramada, a holiday inn Express...). STAY AT ONE OF THOSE INSTEAD
Stayed 2 nights in Apr 2019
Response from LIJIN on 25 Apr 2019
Dear guest. Thanks for your compliment. We will take your suggestion and improve our facilities as soon as possible. Best wishes!

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2019
Response from LIJIN on 25 Apr 2019
Dear guest! Thanks for your compliment. We hope you enjoyed your stay with us. We're looking forward to see you again. Best wishes!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Location near bell tower, Muslim quarter,and metro station
Stayed 4 nights in Apr 2019
Response from LIJIN on 22 May 2019
Dear guest! Thanks for your compliment. We hope you enjoyed your stay with us. We're looking forward to see you again. Best wishes!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was perfect, staff were really helpful. Easy to walk to a lot of attractions and the metro was just steps away. Bathroom could do with a little updating, but overall great hotel.
Stayed 2 nights in Apr 2019
Response from LIJIN on 25 Apr 2019
Dear guest. Thanks for your compliment. We will take your suggestion and improve our facilities as soon as possible. Best wishes!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints
We stayed here for three nights with a free upgrade to a room facing the bell tower. This is a centrally located hotel with a subway station Zhonglu line 2 nearby. The roundtunnel passage by the subway will lead you to the doorstep of this hotel by escalator. From the hotel all major attractions are at walkable distances. Muslim Quarter, Drum and Bell Square, Ancient city wall south gate, small goose pagoda, beiyuanmen and etc. Nothing beats the location of this hotel. rate is very reasonable. The pluspoint is most of their frontdesk staffs speak good English..even their housekeeping staffs. They are very helpful and attentive
Stayed 3 nights in Apr 2019
Response from LIJIN on 25 Apr 2019
Dear guest! Thanks for your compliment. We hope you enjoyed your stay with us. We're looking forward to see you again. Best wishes!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Downtown Xian, so everything in walking distance. The hotel location was perfect Slightly dated interior and 'tired' bathrooms, but good for a few days
Stayed 3 nights in Apr 2019
Response from LIJIN on 25 Apr 2019
Dear guest. Thanks for your compliment. We will take your suggestion and improve our facilities as soon as possible. Best wishes!

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019
Response from LIJIN on 25 Apr 2019
Dear guest! Thanks for your compliment. We hope you enjoyed your stay with us. We're looking forward to see you again. Best wishes!

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Location, Service, Staff, the only problem is the room's need remodeling, especially the bathroom.
Stayed 2 nights in Mar 2019
Response from LIJIN on 11 Apr 2019
Dear guest. Thanks for your compliment. We will take your suggestion and improve our facilities as soon as possible. Best wishes!

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Location great, shame about the rooms
Location is fabulous. Beds very hard. Very run down. No cooling in rooms.
Stayed 2 nights in Mar 2019
Response from LIJIN on 11 Apr 2019
Dear guest. Thanks for your compliment. We will take your suggestion and improve our facilities as soon as possible. Best wishes!