Free WiFi, bed sheets

Reviews of HomeTowne Studios by Red Roof Chicago - Waukegan

2 out of 5
HomeTowne Studios by Red Roof Chicago - Waukegan
1177 S Northpoint Blvd, Waukegan, IL

Reviews

5.2
Rating 10 - Excellent. 101 out of 784 reviews" "
Rating 8 - Good. 145 out of 784 reviews" "
Rating 6 - Okay. 144 out of 784 reviews" "
Rating 4 - Poor. 120 out of 784 reviews" "
Rating 2 - Terrible. 274 out of 784 reviews" "

5.4/10

Cleanliness

6.4/10

Staff & service

3.8/10

Amenities

5.2/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Kristi

Stayed 1 night in Feb 2024
Response from Nishaye RediResponse Specialist on 23 Mar 2024
Hello Kristi, Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Chicago - Waukegan. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

4/10 Poor

Susanna

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our shower didnt have hot water and our room had dog hair and smelled like cigarettes
Response from OnielRediresponse Specialist on 18 Feb 2024
Hi Susanna,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Chicago - Waukegan. Please accept our most sincere apologies for the concerns you described regarding the shower and hair encountered in the room. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management

10/10 Excellent

Derrick

Stayed 7 nights in Jan 2024
Response from Chirell RediResponse Specialist on 25 Mar 2024
Dear Derrick,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Chicago - Waukegan and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

2/10 Terrible

Shyiet

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Samantha Rediresponse Specialist on 9 Feb 2024
Hello Shyiet,Thank you for leaving a review. The staff at the HOMETOWNE STUDIOS CHICAGO - WAUKEGAN and I were disheartened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Red Roof Management

2/10 Terrible

Jakob

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst stay I’ve ever had. Noisy until 3 am, lost a tire to debris in the parking lot, half functioning, smelled awful, poorly cleaned and no housekeeping.
Stayed 28 nights in Nov 2023
Response from Ghatak Patel on 26 Dec 2023
Dear Jakob,i hope this message find you well.i am writing to express my sincere apology for the less-than-pleasant experience you had during your stay at out motel. Your feedback is greatly appreciated.i want to assure you that we take your concerns seriously, and we are conducting a thorough investigation into the issue you raised ti identify areas for improvement. We understand the impact a negative experience can have on our guests, and we are committed to take prompt and effective action to addr3ss the issue you encountered. Thank you for taking the time to share your feedback. We value your patronage and hope you have a wonderful day ahead.thank you

4/10 Poor

Jo Anne

Business traveller
Disliked: Cleanliness, staff & service, amenities
The first room I was given didn't have a refrigerator. After waiting more than an hour to get a proper room - after which I had to struggle from one end of the property to another with a very bad luggage rack, I had to throw away about half of my food because it had been left out of refrigeration too long. Not once in the month I was there did anyone check on me; no housekeeping at all. The bugs and dirt that came in the door were unacceptable. The kitchen faucet was too big for the sink; hard to wash dishes without water spillage. The room was so dark in the area where light was needed the most - over the table - hurt my eyes with the strain. Other residents were too nosy - constantly looking in my windows to the point I had to put privacy film on them. The ac/heating unit blew directly on me where the table was; no option to move the table away from the unit. One employee - Chase?Chaise? - was decent. The rest... non-existent. Property used as homeless "shelter" - would not recommend for long-term travelers.
Stayed 28 nights in Sep 2023
Response from LaTunde Murrant. Rewards Specialist on 23 Nov 2023
Dear Jo Anne,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS CHICAGO - WAUKEGAN. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Okay

Verified traveller

Liked: Room comfort
Stayed 15 nights in Nov 2023
Response from Olivia RediResponse Specialist on 19 Nov 2023
Dear Valued Guest, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Chicago - Waukegan and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Carlos

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Shame on hotel
There was roaches and other bugs, outside of my hotel door room left stinky garbage bags, so terrible that environment.
Stayed 15 nights in Oct 2023
Response from Xao Red Roof Management RediResponse Specialist on 7 Nov 2023
Thank you for taking the time to tell us about your experience at the HomeTowne Studios by Red Roof Chicago - Waukegan, Carlos. I am sorry that your experience did not meet your expectations. You stated that the listed insects and the littered environment hindered your stay. In an effort to rectify these in a timely manner, I have shared your comments with the property. Thanks to your feedback, Red Roof can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRed Roof ManagementRediResponse Specialist

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2023
Response from Xao Red Roof Management RediResponse Specialist on 7 Nov 2023
Hello Valued Guest,I appreciate the time that you took to share your sentiments with us. Our team at the HomeTowne Studios by Red Roof Chicago - Waukegan appreciated your 6/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements. On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist

4/10 Poor

Alyssa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Oct 2023
Response from OnielRediresponse Specialist on 25 Oct 2023
Hi Alyssa,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating, following your stay at the HomeTowne Studios by Red Roof Chicago - Waukegan. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

2/10 Terrible

Rico

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Gabrielle RediResponse Specialist on 5 Oct 2023
Thank you for taking a moment to leave a review, Rico. The staff and I at the HomeTowne Studios by Red Roof Chicago - Waukegan were disappointed to see your 2/10 score following your stay. In order to understand what prompted your 2/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,GabrielleRed Roof ManagementRediResponse Specialist

2/10 Terrible

Dwayne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Olivia RediResponse Specialist on 1 Oct 2023
Hello Dwayne, The staff at the HomeTowne Studios by Red Roof Chicago - Waukegan and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Joseph

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare/shelter facility not hotel
Dirty, filthy, no hot water to shower, tv broken, customer service was awful, denied a refund when I checked out a day early, resembled a shelter, holes in walls, smelled awful, total nightmare.
Stayed 2 nights in Sep 2023
Response from Recordo Rediresponse Specialist on 18 Sept 2023
Hello Joseph,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS CHICAGO - WAUKEGAN. It's saddening to hear that your stay didn't meet your expectations due to the broken amenities, damaged walls and foul odor. Please know that this isn't a standard of service that Red Roof stands for and will be taken into consideration.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Recordo Rediresponse Specialist

2/10 Terrible

Georgina

Stayed 14 nights in Aug 2023
Response from Sharma RediResponse Specialist on 14 Sept 2023
Hello Georgina,Thank you for taking a moment to leave a review. The staff at the HOMETOWNE STUDIOS CHICAGO - WAUKEGAN and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

2/10 Terrible

Jesus

Travelled with family, Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I got pictures to send in case need it , don't deserve to pay a all I stay because if I can el don't get the money back either
Stayed 3 nights in Sep 2023
Response from Gabrielle RediResponse Specialist on 12 Sept 2023
Hello Jesus, Your review of the HomeTowne Studios by HomeTowne Studios by Red Roof Chicago - Waukegan was recently brought to our attention. The team was saddened to read that your experience was less than satisfactory, which prompted your 1/5 score. We welcome any further information you can provide in an effort to make improvements and understand the situation better. The team at Red Roof would like to extend their thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully, GabrielleRediResponse Specialist

2/10 Terrible

Monica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was horrible!!! My floors weren't clean. Lights were out and not working. Heating/Cooling unit wasn't working. I spoke with the front desk and she told me that, the wind blew dirt in the room and that's why they were dirty. Maintenance wasn't working so, I couldn't get the Heating unit serviced. She gave me a blanket after being tired of me talking. Never again will I stay there nor recommend anyone to stay there.
Stayed 1 night in Sep 2023
Response from Gabrielle RediResponse Specialist on 11 Sept 2023
Dear Monica,Thank you for your review following your stay at HomeTowne Studios by Red Roof Chicago - Waukegan. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the unclean floor, the non-functioning AC unit and the other issues mentioned hindered your stay, which was saddening to read. I have shared your comments with management.Guest feedback, like yours, aids us in improving our Red Roof guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks, Gabrielle RediResponse Specialist

4/10 Poor

gerardo

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
that place was the most horrible place i’ve ever stayed in. ( dirty, old, smells bad, etc.)
Stayed 2 nights in Sep 2023
Response from Xao RediResponse Specialist on 11 Sept 2023
Dear Gerardo,Thank you for taking the time to share your comments with us. We were displeased to read that your stay at the HomeTowne Studios by Red Roof Chicago - Waukegan was far from ideal. You stated that the property had issues, such as the poor cleanliness and bad odor described. As such, Red Roof may take your feedback into consideration going forward.Thanks to your feedback, we can work towards making the necessary changes. It would be our pleasure to provide you with better stays going forward.Very truly yours,XaoRediResponse Specialist

8/10 Good

Brandon

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Xao RediResponse Specialist on 11 Sept 2023
I appreciate the time that you took to share your sentiments with us, Brandon. Our team at the HomeTowne Studios by Red Roof Chicago - Waukegan appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps us to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you at Red Roof again, should you require lodging in the future.With gratitude,XaoRediResponse Specialist

2/10 Terrible

KAYE, TEMPE

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had no doorknob, no light in bathroom, toilet did not work. We will not and would not recommend anyone staying here. For the military base being close, you would think the staff and owners would have and take more pride in their property and buildings. They just did not care to fix problems at all or give us another room!!!!!!!

6/10 Okay

Asa

Stayed 1 night in Aug 2023
Response from Kamaria Red Roof Management RediResponse Special on 21 Sept 2023
Hello Asa, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS CHICAGO - WAUKEGAN and I appreciate your 3/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

2/10 Terrible

Pamela

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unsafe, Criminal activity openly conducted in and around building, people walking through park clearly under influence, doira kicked in, garbage everywhere and people in line with "vouchers" to secure rooms. My children and I did not feel safe and were refused a refund. Both Expedia and Red Rood ARE aware of these issues which is why they list as "non-refundable". This listing is a fraud and a scam and doing business with Expedia, Red Roof Inns or any business entity that conducts and condones doing business this way; at the risk of consumers for profit should be referred to the Attorney General's office.
Response from Recordo Rediresponse Specialist on 31 Aug 2023
Dear Pamela,We are sorry to hear your recent experience at the HOMETOWNE STUDIOS CHICAGO - WAUKEGAN did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Recordo Rediresponse Specialist

4/10 Poor

Girmalee

Travelled with family
Disliked: Amenities
Close to the navy bases and no more a lot od dirty stuff no good customer services starting from the manager
Stayed 3 nights in Aug 2023
Response from Olivia RediResponse Specialist on 14 Aug 2023
Dear Girmalee,Thank you for taking the time to tell us about your stay at the HomeTowne Studios Chicago - Waukegan. I am glad the convenience of our location was okay. However, I am disappointed that your experience did not meet your expectations which prompt your 2/5 score. Please accept our sincerest apologies for the lack of cleanliness of the property and the poor customer service received. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRediResponse Specialist

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
First off upon arrival I had to call an after hours number to check in and then had to wait 10-15 for someone to get on the property to check me in. Refrigerator was dirty towels were stained and looked like they were not even washed there was dirt under the bed and the front piece for the heater/ac was falling off. Then for check out I had to wait for somebody to get on property again. Horrible place to stay.
Stayed 1 night in Aug 2023
Response from Kamaria RediResponse Specialist on 10 Aug 2023
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS CHICAGO - WAUKEGAN. I am sorry that your experience did not meet your expectations prompting your 1/5 score following your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria RediResponse Specialist

4/10 Poor

David

Stayed 1 night in Jul 2023
Response from LaTunde Murrant. Rewards Specialist on 25 Aug 2023
Hello David, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS CHICAGO - WAUKEGAN and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

6/10 Okay

David

Stayed 7 nights in Jul 2023
Response from LaTunde Murrant. Rewards Specialist on 25 Aug 2023
Hello David, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS CHICAGO - WAUKEGAN and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Sumitanun

Disliked: Cleanliness, property conditions & facilities
The second night, A young black man knocked on the door at night. I stayed there alone. I was very scared.
Stayed 2 nights in Jul 2023
Response from LaTunde Murrant. Rewards Specialist on 2 Aug 2023
Dear Sumitanun,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS CHICAGO - WAUKEGAN. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the unusual situation with a young black man who knocked on the door at night which caused you to feel scared. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,LaTundeRed Roof Management RediResponse Specialist

2/10 Terrible

Eric

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
“Booked” the “reservation” through Expedia only to find out they had no rooms available. What’s the point of booking a reservation, whether it was prepaid or not, if you can’t rely on the room being there’d that you wanted to make sure you had days/weeks earlier. Blessing in disguise though. Upon showing up, I wouldn’t have wanted to stay there. Not in good shape. Found a place much nicer and for about the same price.
Stayed 2 nights in Jul 2023
Response from Devorine RediResponse Specialist on 27 Jul 2023
Hi Eric,I appreciate you taking the time to write a review of your experience with us. I am disappointed that we were not able to honor your reservation based on our location being booked to capacity. Please accept my apology for any inconvenience this may have caused. It is important to note that third party site sometimes show room availability when there is actually none. I suggest contacting the front desk of the property in an effort to ensure you have the correct information as we have no control over third party site showings. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services. Thank you for choosing HomeTowne Studios by Red Roof Chicago - Waukegan. We hope we have the opportunity to see you again in the future. Sincerely,Devorine RediResponse Specialist

2/10 Terrible

Keyshonda stewart

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed bugs! The room is small and dirty. They use this facility for placement of the homeless no one should have to pay for this
Stayed 3 nights in Jun 2023
Response from Sashauna Red Roof Management on 22 Jun 2023
Dear Keyshonda,I appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof Chicago - Waukegan. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the size of the room not to your liking, the lack of cleanliness and the other concerns you highlighted. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist

2/10 Terrible

Hardy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Kerry-Lee RediResponse Specialist on 6 Mar 2023
Dear Hardy,It's sad to see your stay was less than satisfactory due to your 2/10 scoring. We at the HOMETOWNE STUDIOS CHICAGO - WAUKEGAN, appreciate your feedback but would like for you to please consider adding comments to your survey. We would like to know what we are doing wrong and where we can improve to make our guest experiences better.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable.Thank you again for your participation.Sincerely,Kerry-LeeRediResponse Specialist

2/10 Terrible

Lunye, Akron

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unsafe dirty maintenance go in your room go through your belongings, had no water for week staff don’t know anything so uncomfortable
Response from Chevanese RediResponse Specialist on 24 Jan 2024
Thank you, Lunye, for sharing your feedback regarding your stay at the HomeTowne Studios Chicago - Waukegan. We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. The safety and comfort of our guests are our top priorities at Red Roof, and we take cleanliness and maintenance seriously. We understand the importance of a peaceful environment for our guests, and we will take you comments into consideration to enhance the overall experience for everyone.Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

4/10 Poor

Harisan

Stayed 2 nights in Nov 2022

4/10 Poor

Gina, Jersey City

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty property, front desk not available at working hours (7 am) Poor checking process, death roach in the bathroom, found the toilet clogged, room had a heavy smoke smell even though it’s a non-smoking place. They couldn’t offer a different room because the place was fully booked. Manager not available. Everything very disappointing
Stayed 2 nights in Oct 2022

4/10 Poor

Courtney

Travelled with family
Disliked: Property conditions & facilities
Too much money for nothing it turned out
I've already sent messages to red roof and doubt anything will happen. Code enforcement should be called. The pictures were not the rooms at this particular hometown studios that's for sure
Stayed 4 nights in Oct 2022

2/10 Terrible

Ryan

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Dirty, smelled horrible, hand held shower head with nowhere to hang it?? Toilet paper holder fell off the wall
Stayed 7 nights in Sep 2022

2/10 Terrible

Cesar

Stayed 1 night in Sep 2022

2/10 Terrible

Ronnie

Stayed 2 nights in Sep 2022

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Sep 2022

2/10 Terrible

Tylonne

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had switch rooms twice and the last room had mold in the refrigerator but stayed anyway got tired of going from room to room. First room I went to bed wasn’t made
Stayed 1 night in Sep 2022

2/10 Terrible

Tammy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was awful. The bed was hard, dirty towel found in back of bathroom door, no backup toilet paper, lighting I stairwell was not in when I checked in so I assumed they didn't work. I made it a point to just stay until time to check. However lights did go on because bi had an early check out on Monday am. Also front desk is closed on Sundays and so no security seemed to be around after office closed at 7pm. If I would have did an errand prior to 7 p my reservation would have been. Cancel led but not sure if refund would have occurred. Also bath towels need to be replaced due to over use. I will never stay there again!
Stayed 2 nights in Sep 2022

6/10 Okay

Julia

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
I went on a trip from New Jersey to see my son graduate from the navy and what I saw online isn’t the same in person but it was a quiet and comfortable environment they need to do fixtures to the vicinity.
Stayed 2 nights in Sep 2022

6/10 Okay

Vicente

Stayed 3 nights in Sep 2022

2/10 Terrible

Wendy

Stayed 1 night in Aug 2022

2/10 Terrible

Tallen

Stayed 3 nights in Sep 2022

2/10 Terrible

Rolando

Disliked: Cleanliness, amenities, property conditions & facilities
Went to go see my son’s graduation from the Navy. The building is run down and dirt from the outside. Looks like they have never heard of something called Pressure washing. The room was disgusting, it smelled, the ac leaked, they had towels underneath it that were dirty, shower was dirty, shower handle came off in my hand, mirror was being up by 4 drywall screws and inch out from the wall, the “people” hanging outside of their rooms till 2am yelling and screaming was annoying. I would never recommend staying here……EVER!!!
Stayed 3 nights in Aug 2022

8/10 Good

Camille Lorenzo

Liked: Staff & service, amenities, property conditions & facilities
Quiet place
Stayed 2 nights in Aug 2022

2/10 Terrible

Ceasar

Stayed 1 night in Jun 2022

6/10 Okay

Jeena

Business traveller
Customer service was mediocre. This whole building needs reservation or just get condemned. The red roof inn hometowne suites company needs to check on this place. Illinois states health department needs to check on this place. This places seems understaffed and saw that trash had been piled up for what seemed like weeks of no trash people coming to clean the exterior areas. There was a lot of dust in the room. I would not stay here again. Bless the heart of the front desk lady who checked me in. I was in town for a quick trip and needed a cheap place to stay. At minimum, it is not hard to dust, disinfect, launder linen and towels, and for a COVID pandemic; the lack of cleanliness was horrible. Please get this whole place renovated or condemned. I will not stay here again.
Stayed 2 nights in Aug 2022

2/10 Terrible

Jaime

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Service and cleanness have a reservation they don't care about it
Stayed 4 nights in Aug 2022

4/10 Poor

melissa

Stayed 2 nights in Aug 2022

8/10 Good

Jerry

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
No Elevator for a Third Floor Room
We had to pay upfront because without doing so we would not be able to have a "late" check-in. The check-in time was between 3 and 7 pm. When we got there we had to phone someone to let us in. We then had to take the stairs up to our 3rd-floor room as the elevator was broken. The room was old but nice. It had a full-sized fridge and a stove. We were only there for 2 nights but it looks like most of the people were there for an extended stay. We had to leave our room key in the door to the office as there was no one to take them until 11 am and we needed to be on the road long before then.
Stayed 2 nights in Aug 2022