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Overall, this was a great stay. After reading multiple reviews about the hotel not honoring rooms that we selected through expedia, I was so worried. I ended up calling their "call-center" and had to speak to three different people who all told me they were not able to guarantee me a junior suite ...
Leo and his service staff are above reproach in my estimation. There is nothing about Battery Park they're not familiar with. This is hands down the best Ritz staff I've experienced. You will not be disappointed.
This was a well located hotel in the downtown-Battery ark area, and right close to the WTC and the 9/11 memorials and museum. Also, well located if you want to visit the Statue of Liberty and Ellis Island.
Excellent service from all staff members from the front desk to the people who were cleaning the room. Very clean rooms and comfortable beds. The pool was a great break for the kids in the afternoon and the room service breakfast was great, albeit a little pricey.....a bit of an expensive stay, but ...
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