Exterior

Reviews of Hotel Sacher Wien

5 out of 5
Hotel Sacher Wien
Philharmonikerstrasse 4, Vienna, Vienna

Reviews

9.6

Exceptional

Rating 10 - Excellent. 625 out of 732 reviews" "
Rating 8 - Good. 74 out of 732 reviews" "
Rating 6 - Okay. 24 out of 732 reviews" "
Rating 4 - Poor. 5 out of 732 reviews" "
Rating 2 - Terrible. 4 out of 732 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kelliann, Loudonville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful, the location is centrally located and the staff was amazingly friendly and helpful. I look forward to my next visit!
Stayed 5 nights in Feb 2024
Response from Doris Schwarz - Deputy Manager on 8 Mar 2024
Dear Reviewer,Thank you very much for your wonderful review and your detailed feedback!I will be happy to forward your kind words to my team. It is wonderful to hear that you enjoyed your stay at the SACHER to the fullest.It would be our pleasure to welcome you back to the Hotel Sacher Wien soon.Please do not hesitate to contact us at any time if you have any questions or wishes.Until then, we wish you all the best!Kind regards,Doris SchwarzDeputy Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Andreas Keese / General Manager Hotel Sacher Wien on 21 Feb 2024
Dear Reviewer,Thank you very much for your wonderful review and your detailed feedback!I will be happy to forward your kind words to my team. It is wonderful to hear that you enjoyed your stay at the SACHER to the fullest.It would be our pleasure to welcome you back to the Hotel Sacher Wien soon.Please do not hesitate to contact us at any time if you have any questions or wishes.Until then, we wish you all the best!Kind regards,Andreas KeeseGeneral Manager

10/10 Excellent

Desiree, KISSIMMEE

Liked: Cleanliness, staff & service, property conditions & facilities
It has a charm of its own. Staff are very polite and attentive. We enjoyed our stay in the hotel. We wanted to go to the Opera and be able to walk around the center. Great location. Dinner at the hotel was great.
Stayed 2 nights in Jan 2024
Response from Andreas Keese / General Manager Hotel Sacher Wien on 16 Jan 2024
Dear Reviewer Desiree,Thank you very much for your wonderful review and your detailed feedback!I will be happy to forward your kind words to my team. It is wonderful to hear that you enjoyed your stay at the SACHER to the fullest.It would be our pleasure to welcome you back to the Hotel Sacher Wien soon.Please do not hesitate to contact us at any time if you have any questions or wishes.Until then, we wish you all the best!Kind regards,Andreas KeeseGeneral Manager

10/10 Excellent

Debi

Stayed 5 nights in Jan 2024
Response from Doris Schwarz, Deputy Manager on 8 Jan 2024
Dear Reviewer, Thank you very much for your wonderful feedback! We would be delighted to welcome you at the Hotel Sacher Wien again soon. Until then, we wish you all the best! Kind regards, Doris Schwarz, Deputy Manager

10/10 Excellent

bastiaan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best in Vienna
Absolutely fantastic, true classic, amazing service & a great location. Hotel, Rote restaurant, blue room, Sacher Cafe, all outstanding.
Stayed 1 night in Dec 2023
Response from Hotel Sacher Wien on 27 Dec 2023
thank you so much for your great feedback!We are very happy that you had a great time at Hotel Sacher Wien and we are looking forward to welcome you and your family back to Vienna soon!

10/10 Excellent

Anthony

Stayed 1 night in Nov 2023
Response from Andreas Keese / General Manager Hotel Sacher Wien on 20 Dec 2023
Dear Reviewer,Thank you very much for your wonderful review and your detailed feedback!I will be happy to forward your kind words to my team. It is wonderful to hear that you enjoyed your stay at the SACHER to the fullest.It would be our pleasure to welcome you back to the Hotel Sacher Wien soon.Please do not hesitate to contact us at any time if you have any questions or wishes.Until then, we wish you all the best!Kind regards,Andreas KeeseGeneral Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Andreas Keese / General Manager Hotel Sacher Wien on 24 Nov 2023
Dear Reviewer,Thank you very much for your wonderful review and your detailed feedback!I will be happy to forward your kind words to my team. It is wonderful to hear that you enjoyed your stay at the SACHER to the fullest.It would be our pleasure to welcome you back to the Hotel Sacher Wien soon.Please do not hesitate to contact us at any time if you have any questions or wishes.Until then, we wish you all the best!Kind regards,Andreas KeeseGeneral Manager

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A classic property with beautiful appointments. The buffet breakfast is gorgeous but super spendy at $95 per head, not a daily thing. The Sacher cafe has a good breakfast menu for a third of the price. Great location across the street from the Opera House.
Stayed 2 nights in Oct 2023
Response from Hotel Sacher Wien on 13 Oct 2023
Dear Douglas,we are happy to hear your great feedback and looking forward to welcome you soon again at Hotel Sacher Wien!Warmest regards from Vienna,Your Sacher team

10/10 Excellent

Lynne, Cazenovia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel with exceptional service
Stayed 3 nights in Sep 2023
Response from Doris Schwarz - Deputy Manager on 30 Sept 2023
Dear Reviewer,Thank you very much for your wonderful review and your detailed feedback!I will be happy to forward your kind words to my team. It is wonderful to hear that you enjoyed your stay at the SACHER to the fullest.It would be our pleasure to welcome you back to the Hotel Sacher Wien soon.Please do not hesitate to contact us at any time if you have any questions or wishes.Until then, we wish you all the best!Kind regards,Doris SchwarzDeputy Manager

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
As we arrived at the hotel, we were immediately greeted at our car by efficient and friendly bellmen. As they parked our vehicle and gathered our bags, we checked in to the hotel with Alexandra. She made the process easy and walked us through the common areas / restaurant/ bar before finally escorting us to our suite. Our suite was beautifully decorated and full of cushy amenities- robes, slippers, an espresso machine, fruit, and most importantly a Sacher torte! We especially enjoyed the Blue Bar. It served creative drinks and great food. We've stayed at many fine hotels but this hotel is the definition of service and elegance.
Stayed 2 nights in Sep 2023
Response from Doris Schwarz; Deputy Manager on 25 Sept 2023
Dear Reviewer,Thank you very much for your wonderful review and your detailed feedback!I will be happy to forward your kind words to my team. It is wonderful to hear that you enjoyed your stay at the SACHER to the fullest.It would be our pleasure to welcome you back to the Hotel Sacher Wien soon.Please do not hesitate to contact us at any time if you have any questions or wishes.Until then, we wish you all the best!Kind regards,Doris SchwarzDeputy Manager

10/10 Excellent

Jennifer

Stayed 2 nights in Sep 2023
Response from Andreas Keese / General Manager Hotel Sacher Wien on 12 Oct 2023
Dear Reviewer Jennifer,Thank you very much for your wonderful review and your detailed feedback!I will be happy to forward your kind words to my team. It is wonderful to hear that you enjoyed your stay at the SACHER to the fullest.It would be our pleasure to welcome you back to the Hotel Sacher Wien soon.Please do not hesitate to contact us at any time if you have any questions or wishes.Until then, we wish you all the best!Kind regards,Andreas KeeseGeneral Manager

10/10 Excellent

Victor, Aurora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding high end traditional service! Beautiful interior. Great location!
Stayed 3 nights in Sep 2023
Response from Andreas Keese / General Manager Hotel Sacher Wien on 19 Sept 2023
Dear Reviewer Victor,Thank you very much for your wonderful review and your detailed feedback!I will be happy to forward your kind words to my team. It is wonderful to hear that you enjoyed your stay at the SACHER to the fullest.It would be our pleasure to welcome you back to the Hotel Sacher Wien soon.Please do not hesitate to contact us at any time if you have any questions or wishes.Until then, we wish you all the best!Kind regards,Andreas KeeseGeneral Manager

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Why would you stay anywhere else in Vienna?
Centrally located and a tourist destination in and of itself, the guests at the Sacher Hotel enter a sanctuary of comfort and service apart from the swirl of residents and tourists outside the hotel. Always greeted warmly, no request that can't be fulfilled, wonderful suggestions which are even better than described - I never stay anywhere else when I'm in Vienna.
Stayed 3 nights in Aug 2023
Response from Andreas Keese / General Manager Hotel Sacher Wien on 11 Sept 2023
Dear Reviewer Phyllis,Thank you very much for your wonderful review and your detailed feedback!I will be happy to forward your kind words to my team. It is wonderful to hear that you enjoyed your stay at the SACHER to the fullest.It would be our pleasure to welcome you back to the Hotel Sacher Wien soon.Please do not hesitate to contact us at any time if you have any questions or wishes.Until then, we wish you all the best!Kind regards,Andreas KeeseGeneral Manager

10/10 Excellent

Beverly, GREAT NECK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay at the Sacher for four nights in August. The hotel is run smoothly and has soul. The staff especially the concierges were incredibly helpful and caring. Old school service in a gorgeous and elegant boutique hotel. I spilled red wine all over my daughters white linen pants and they delivered them back to our room perfectly cleaned and pressed . We will definitely be back to visit this wonderful hotel again.
Stayed 4 nights in Aug 2023
Response from Doris Schwarz - Deputy Manager on 15 Aug 2023
Dear Reviewer,Thank you very much for your wonderful review and your detailed feedback!I will be happy to forward your kind words to my team. It is wonderful to hear that you enjoyed your stay at the SACHER to the fullest.It would be our pleasure to welcome you back to the Hotel Sacher Wien soon.Please do not hesitate to contact us at any time if you have any questions or wishes.Until then, we wish you all the best!Kind regards,Doris SchwarzDeputy Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Doris Schwarz - Deputy Manager on 4 Aug 2023
Dear Mark,Thank you very much for your wonderful review.I will be happy to forward your kind words to my team. It is wonderful to hear that you enjoyed your stay at the SACHER to the fullest.It would be our pleasure to welcome you back to the Hotel Sacher Wien soon.Please do not hesitate to contact us at any time if you have any questions or wishes.Until then, we wish you all the best!Kind regards,Doris SchwarzDeputy Manager

10/10 Excellent

Diana, Encino

Liked: Staff & service, property conditions & facilities
Interior
Stayed 2 nights in Aug 2023
Response from Doris Schwarz - Deputy Manager on 4 Aug 2023
Dear Reviewer,Thank you very much for your wonderful review.I will be happy to forward your kind words to my team. It is wonderful to hear that you enjoyed your stay at the SACHER to the fullest.It would be our pleasure to welcome you back to the Hotel Sacher Wien soon.Please do not hesitate to contact us at any time if you have any questions or wishes.Until then, we wish you all the best!Kind regards,Doris SchwarzDeputy Manager

10/10 Excellent

Evelyn, Glendale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There aren't enough ways to say how wonderful this hotel is. I would never stay anywhere else again. Their professionalism, cleanliness, quality of the food, amenities, location, and history are unmatched. We are so truly grateful for our stay. Don't hesitate.
Stayed 5 nights in Jul 2023
Response from Doris Schwarz - Deputy Manager on 3 Aug 2023
Dear Reviewer,Thank you very much for your wonderful review and your detailed feedback!I will be happy to forward your kind words to my team. It is wonderful to hear that you enjoyed your stay at the SACHER to the fullest.It would be our pleasure to welcome you back to the Hotel Sacher Wien soon.Please do not hesitate to contact us at any time if you have any questions or wishes.Until then, we wish you all the best!Kind regards,Doris SchwarzDeputy Manager

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I extended my stay, I think that says it all
Stayed 1 night in Jul 2023
Response from Hotel Sacher Wien on 28 Jul 2023
Thank you very much

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel. A true Austrian experience. Would definitely come back
Stayed 1 night in Jul 2023
Response from Hotel Sacher Wien on 28 Jul 2023
Thank you for your feedback

10/10 Excellent

Amal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel that gives you a true Viennese experience. Hospitable and sweet staff. You have to try the famous Sachertorte. It’s a must
Stayed 2 nights in Jul 2023
Response from Hotel Sacher Wien on 26 Jul 2023
Dear Amal, thank you very much for this great feedback!Glad to have you at Sacher Hotels

10/10 Excellent

Paul

Travelled with family
Clearly one of the finest hotels we have ever stayed in
Stayed 3 nights in Jul 2023
Response from Hotel Sacher Wien on 26 Jul 2023
Dear Paul, We are very pleased to hear that great feedback!All the best to you

10/10 Excellent

Chris

Stayed 3 nights in Jul 2023
Response from Andreas Keese / General Manager Hotel Sacher Wien on 29 Jul 2023
Dear Reviewer,Thank you very much for your wonderful review and your detailed feedback!I will be happy to forward your kind words to my team. It is wonderful to hear that you enjoyed your stay at the SACHER to the fullest.It would be our pleasure to welcome you back to the Hotel Sacher Wien soon.Please do not hesitate to contact us at any time if you have any questions or wishes.Until then, we wish you all the best!Kind regards,Andreas KeeseGeneral Manager

10/10 Excellent

STEPHEN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is hard to fully express how spectacular is the Hotel Sacher Wien, from the physical reality itself, to the extraordinary hotel staff. Kind, helpful, friendly, personal - they were incomparable. Our concierges, Mortiz and Victor were paragons of helpfulness and good cheer. Our room was enormously comfortable, well-appointed and tended with great care. The cafe was, well, a sensorial delight. Vienna is indeed the most liveable city in the world (according to the Economist) but it takes second place to Hotel Sacher as heaven on earth.
Stayed 5 nights in Jun 2023
Response from Doris Schwarz, Deputy Manager on 25 Jun 2023
Dear Stephen,Thank you very much for your wonderful review and your detailed feedback!I will be happy to forward your kind words to my team. It is wonderful to hear that you enjoyed your stay at the SACHER to the fullest.It would be our pleasure to welcome you back to the Hotel Sacher Wien soon.Please do not hesitate to contact us at any time if you have any questions or wishes.Until then, we wish you all the best!Kind regards,Doris SchwarzDeputy Manager

10/10 Excellent

Marilyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing old world charm. You definitely felt like the aristocracy! Staff was more than attentive. Great location and wonderful chocolate cake!
Stayed 3 nights in Jun 2023
Response from Doris Schwarz - Deputy Manager on 22 Jun 2023
Dear Marilyn,Thank you very much for your wonderful review and your detailed feedback!I will be happy to forward your kind words to my team. It is wonderful to hear that you enjoyed your stay at the SACHER to the fullest.It would be our pleasure to welcome you back to the Hotel Sacher Wien soon.Please do not hesitate to contact us at any time if you have any questions or wishes.Until then, we wish you all the best!Kind regards,Doris SchwarzDeputy Manager

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! Probably the best hotel we have ever been to
Stayed 2 nights in Jun 2023
Response from Doris Schwarz - Hotel Sacher Wien on 8 Jun 2023
Dear Reviewer Andrew,Thank you very much for your wonderful review and your detailed feedback!I will be happy to forward your kind words to my team. It is wonderful to hear that you enjoyed your stay at the SACHER to the fullest.It would be our pleasure to welcome you back to the Hotel Sacher Wien soon.Please do not hesitate to contact us at any time if you have any questions or wishes.Until then, we wish you all the best!Kind regards,Andreas KeeseGeneral Manager

8/10 Good

Bo

Stayed 1 night in May 2023
Response from Doris Schwarz; Deputy Manager on 19 Jun 2023
Thank you so much for your kind review, Bo!If there is anything we can do better, please do not hesitate to share your feedback with us any time.We would be pleased to welcome you back to the Sacher in the not too distant future.Kind regards,Doris SchwarzDeputy Manager

10/10 Excellent

Korey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Doris Schwarz - Hotel Sacher Wien on 24 May 2023
Dear Reviewer,Thank you very much for your wonderful review!It would be our pleasure to welcome you back to the Hotel Sacher Wien soon.Please do not hesitate to contact us at any time if you have any questions or wishes.Until then, we wish you all the best!Kind regards,Doris SchwarzDeputy Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Doris Schwarz - Hotel Sacher Wien on 16 May 2023
Dear Reviewer,Thank you very much for your wonderful review!I will be happy to forward your kind words to my team. It is wonderful to hear that you enjoyed your stay at the SACHER to the fullest.It would be our pleasure to welcome you back to the Hotel Sacher Wien soon.Please do not hesitate to contact us at any time if you have any questions or wishes.Until then, we wish you all the best!Kind regards,Doris SchwarzDeputy Manager

10/10 Excellent

Yiftah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2023
Response from Andreas Keese on 5 Apr 2023
Dear Reviewer,Thank you very much for your wonderful review and your detailed feedback!I will be happy to forward your kind words to my team. It is wonderful to hear that you enjoyed your stay at the SACHER to the fullest.It would be our pleasure to welcome you back to the Hotel Sacher Wien soon.Please do not hesitate to contact us at any time if you have any questions or wishes.Until then, we wish you all the best!Kind regards,Andreas KeeseGeneral Manager

10/10 Excellent

Virginia Anne, Unteraegeri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute top service. As soon you walk in you feel like royalty. Simply a must when in Vienna. Thank you for making our stay even more special.
Stayed 1 night in Feb 2023
Response from Andreas Keese on 5 Apr 2023
Dear Reviewer,Thank you very much for your wonderful review and your detailed feedback!I will be happy to forward your kind words to my team. It is wonderful to hear that you enjoyed your stay at the SACHER to the fullest.It would be our pleasure to welcome you back to the Hotel Sacher Wien soon.Please do not hesitate to contact us at any time if you have any questions or wishes.Until then, we wish you all the best!Kind regards,Andreas KeeseGeneral Manager

4/10 Poor

Emery

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stay
Noisy room- noise from room above woke us early morning and no response from reception until 30 minutes later. Breakfast nothing special, room’s nothing special for price paid. More of a cake thing than hotel thing
Stayed 2 nights in Feb 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
The hotel gave us another room to use until our room was ready four hours ahead of check in which was very much appreciated. Lisa checked us in and was very friendly Abs accommodating. She also arranged a lovely sacher torte for my birthday.
Stayed 2 nights in Dec 2022

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. Exceptional

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb service and excellent facilities.
Stayed 3 nights in Sep 2022
Response from Andreas Keese on 18 Oct 2022
Thank you so much for your lovely review! We look forward to welcoming you back to the Sacher soon! Please do not hesitate to contact us at any time for reservations, or if you have any questions or requests. Until then, we wish you all the best!Kind regards, Andreas KeeseGeneral Manager

10/10 Excellent

Yousef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth it
Amazing, worth the money, great service and location
Stayed 6 nights in Aug 2022
Response from Andreas Keese on 18 Oct 2022
Thank you so much for your lovely review! We look forward to welcoming you back to the Sacher soon! Please do not hesitate to contact us at any time for reservations, or if you have any questions or requests. Until then, we wish you all the best!Kind regards, Andreas KeeseGeneral Manager

8/10 Good

Rajai

Travelled with family
Liked: Cleanliness, staff & service, amenities
nothing to add was excellent
Stayed 2 nights in Aug 2022
Response from Andreas Keese on 18 Oct 2022
Thank you so much for your lovely review! We look forward to welcoming you back to the Sacher soon! Please do not hesitate to contact us at any time for reservations, or if you have any questions or requests. Until then, we wish you all the best!Kind regards, Andreas KeeseGeneral Manager

10/10 Excellent

Rajai

Travelled with family
Liked: Cleanliness, staff & service, amenities
highly recommended
Stayed 1 night in Aug 2022
Response from Andreas Keese on 18 Oct 2022
Thank you so much for your lovely review! We look forward to welcoming you back to the Sacher soon! Please do not hesitate to contact us at any time for reservations, or if you have any questions or requests. Until then, we wish you all the best!Kind regards, Andreas KeeseGeneral Manager

10/10 Excellent

Rajai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 3 nights in Aug 2022
Response from Andreas Keese on 18 Oct 2022
Thank you so much for your lovely review! We look forward to welcoming you back to the Sacher soon! Please do not hesitate to contact us at any time for reservations, or if you have any questions or requests. Until then, we wish you all the best!Kind regards, Andreas KeeseGeneral Manager

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast
Stayed 1 night in Jul 2022
Response from Andreas Keese on 18 Jul 2022
Thank you so much for your lovely review! We look forward to welcoming you back to the Sacher soon! Please do not hesitate to contact us at any time for reservations, or if you have any questions or requests. Until then, we wish you all the best! Kind regards, Andreas Keese General Manager

10/10 Excellent

Nadia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are super friendly, helpful and efficient wherever you go in this hotel. The location is excellent, within walking distance to most of the attractions and pedestrian streets.
Stayed 3 nights in Jul 2022
Response from Andreas Keese on 18 Jul 2022
Thank you so much for your lovely review! We look forward to welcoming you back to the Sacher soon! Please do not hesitate to contact us at any time for reservations, or if you have any questions or requests. Until then, we wish you all the best! Kind regards, Andreas Keese General Manager

10/10 Excellent

Liselotte

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I liked the location and friendly staff. When I needed fast service as I was late for the opera, I got my dinner super fast and made it in time for the performance.
Stayed 5 nights in Jun 2022
Response from Andreas Keese on 28 Jun 2022
Thank you very much for your wonderful review and your detailed feedback! I will be happy to forward your kind words to my team. It would be our pleasure to welcome you back to the Sacher soon. Please do not hesitate to contact us at any time if you have any questions or wishes. Until then, we wish you all the best and good health! Kind regards, Andreas Keese General Manager

4/10 Poor

Edith

Disliked: Amenities, property conditions & facilities
Not safety measures in the bathroom, no grab bars. In the shower....unsafe for slip and fall.
Stayed 4 nights in Jun 2022
Response from Andreas Keese on 14 Jun 2022
Thank you very much for your visit to the Sacher and for taking the time to share your feedback with us. I would like to take this opportunity to apologize for all inconveniences caused during your visit with us – we are very sorry that your room was not equipped with a safety handle in the bathroom, but we will remember your preference for your next stay. It is of great importance to us to offer our valued guests a fantastic experience at our hotel! Unfortunately I cannot undo what happened, but I hope that you will give us a second chance to convince you again from our usually high Sacher standard. Please do not hesitate to contact me any time for future reservations, or if you have any questions or wishes. Andreas Keese, General Manager

10/10 Excellent

Jaroslav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic stay at a World famous Hotel. I have wanted to stay since I had my first Sacher Torte. It exceeded all expectations
Stayed 3 nights in May 2022
Response from Andreas Keese on 14 Jun 2022
Thank you very much for your wonderful review! I will be happy to forward your kind words to my team. It would be our pleasure to welcome you back to the Sacher soon. Please do not hesitate to contact us at any time if you have any questions or wishes. Until then, we wish you all the best and good health! Kind regards, Andreas Keese General Manager

10/10 Excellent

Lisa

Stayed 2 nights in Apr 2022
Response from Andreas Keese on 26 Apr 2022
Thank you very much for your kind feedback! It would be our pleasure to welcome you back to the Sacher soon! With kind regards, Andreas Keese General Manager

10/10 Excellent

Miluska

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about the hotel: the ambience, the interior design, the spacious room with the gorgeous tub, the friendly and very helpful service, and the delicious food at the cafe and restaurant. It was an amazing memorable stay.
Stayed 2 nights in Apr 2022
Response from Front Office on 17 Apr 2022
Dear Ms. Miluska! Thank you very much for your kind message! We appreciate your feedback! Regards, your Sacher team. :-)

10/10 Excellent

Gerard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely recommended.
Luxurious hotel in excellent location. Closely to everything you need.
Stayed 1 night in Mar 2022
Response from Team Sacher on 24 Mar 2022
Dear guest! Thank you very much for your wonderful feedback! We appreciate that very much! Your Hotel Sacher Team.

10/10 Excellent

Dara

Stayed 1 night in Mar 2022
Response from Andreas Keese on 14 Mar 2022
Thank you very much for your kind feedback! We would love to welcome you back to the Sacher soon! Best wishes from the Hotel Sacher Wien, Andreas Keese General Manager

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing staff, careful attention to every detail. Beautiful historic building.
Stayed 2 nights in Dec 2021
Response from Andreas Keese on 24 Jan 2022
Thank you very much for your kind review! It would be our pleasure to welcome you back to the Sacher soon! Kind regards, Andreas Keese General Manager

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is the perfect mixture of old world charm, “Old Vienna” and very amenity you could wish for today. All of the staff were the most professional and extremely helpful to me as a first time visitor to Vienna. The best in every possible way.
Stayed 5 nights in Nov 2021
Response from Andreas Keese on 16 Nov 2021
Dear Joseph, I would like to thank you very much for your visit as well as sharing your impressions with us, which is highly appreciated. We hope to welcome you back to the Sacher in the not too distant future! Until then, we wish you all the best! Kind regards, Andreas Keese General Manager