Front of property

Reviews of Palazzina Fortuny

Palazzina Fortuny
Calle Della Mandola 3752, San Marco, Venice, VE

Reviews

9.4

Exceptional

Rating 10 - Excellent. 54 out of 67 reviews" "
Rating 8 - Good. 8 out of 67 reviews" "
Rating 6 - Okay. 3 out of 67 reviews" "
Rating 4 - Poor. 1 out of 67 reviews" "
Rating 2 - Terrible. 1 out of 67 reviews" "

9.4/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and especially the staff were amazing! We were a little concerned when we walked in when it was dark as it is a very quiet alley. That all changed as we got to know the area. It was a perfect location near everything we wanted to see and do. Our room was well appointed, spacious and clean. Better than the pictures show. The hotel is very chic and the staff are very helpful and pleasant.
Stayed 2 nights in Nov 2023
Response from Palazzina Fortuny staff on 30 Nov 2023
Dear Mark, we are glad to read your review and we would like to thank you for choosing us. This is very important for us.We look forward to welcoming you back in the future and we send you our best regards.

4/10 Poor

Nhan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bed bugs
Hotel had bed bugs, they refused to refund money after we complained about bed bugs. As they said they have a no cancelation and no refunds policy. Do not stay here.
Stayed 2 nights in Nov 2023
Response from Matteo F. - Palazzina Fortuny on 17 Nov 2023
Dear Nhan,We find it unusual that you have only reported this issue two weeks after your stay, particularly since no other guests have mentioned encountering bed bugs in the room you stayed in. We take cleanliness very seriously and would have appreciated the opportunity to assist you immediately had we been made aware of the situation during your stay. It seems as though this might be a request for a complimentary stay, but we want to assure you that we do our best to ensure a comfortable and bug-free experience for all our guests.Always at your disposal,With our best regards

6/10 Okay

Patricia

Wear Your Galoshes
This hotel is centrally located to the water bus and many restaurants. Upon arrival, we were greeted by the Acqua Alta, which is basically a flooded street. We had to wade through calf high water to reach the front of the hotel where we were greeted by a slim wooden board propped up from the street to the door. I'm not sure what this is for as you would be hard pressed to walk up it or use it to get your luggage from the street to the door. A large board or an old door would have done the trick, but we were soaked before we even got to this point. Granted, we understand the flooding is not the fault of the hotel. The staff at reception are kind and will make you a coffee in the small dining area, but there is no breakfast in house. Our room was spacious and everything worked well in the bathroom. I was grateful for the terrazzo floors because when we arrived, our shoes were soaked and ruined. I think these floods are seasonal and we visited in October.
Stayed 3 nights in Oct 2023
Response from Palazzina Fortuny Staff on 6 Nov 2023
Dear Patricia,the Venice high tide may happens from October till April, but it is normal in Venice and this is for few hours in a day.Sorry if that cause to much trouble but we always try to do our best in order to guarantee the most comfortable stay to all our guests.We thank you once again for choosing us and we send you our best regards

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, helpful with multiple requests including asking for later checkout when our flight was delayed and phoned a hotel on our behalf to speak Italian to request a booking. Only problem we found our whole stay was a shower head which was broken. Would definitely stay again.
Stayed 2 nights in Oct 2023
Response from Palazzina Fortuny Staff on 6 Nov 2023
Dear Joshua,thank you for your review and for choosing us.We will look forward to welcoming you back again in the future.

8/10 Good

Ken

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very purposeful hotel. A clean place to sleep when not out exploring. Rooms are small but nice big bed. A little Noisy in the morning. No breakfast available or coffee, tea, except instant in the room. Sometimes difficult to communicate with staff, but everyone tried hard. The cleanliness was lovely.
Stayed 3 nights in Sep 2023
Response from Palazzina Fortuny Staff on 3 Oct 2023
Dear Ken,thank you for your review. We are always working hard to assure you and all our Guests the best experience in Venice. We would like to thank you for choosing us and we look forward to welcoming you back again in the future.

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay here - it was small & quaint. Very walkable to just about any part of Venice. Highly recommend!
Stayed 2 nights in Sep 2023
Response from Palazzina Fortuny Staff on 6 Nov 2023
Dear Lesley,we are glad to know you enjoy your stay in our Palazzina Fortuny.We all look forward to welcoming you back again in the future!

10/10 Excellent

Pavel

Stayed 1 night in Sep 2023
Response from Palazzina Fortuny Staff on 3 Oct 2023
Dear Pavel,we would like to thank you for the wonderful review.We are glad to have you here at our Palazzina Fortuny.

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Palazzina Fortuny Staff on 6 Nov 2023
Really thank you Nicola for the review!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice local hotel with everything
Nice local hotel with everything we needed and close to everything. Clean, quiet, and friendly. No large sign or other markings, so it can be a little hard to find the entrance.
Stayed 2 nights in Sep 2023
Response from Palazzina Fortuny Staff on 28 Sept 2023
Dear John,thank you for your lovely review. We hope to welcoming you back again in the future

8/10 Good

Jared

Liked: Staff & service
Stayed 3 nights in Sep 2023
Response from Palazzina Fortuny Staff on 20 Sept 2023
Thank you very much Jared!

10/10 Excellent

Chad

Stayed 1 night in Aug 2023
Response from Palazzina Fortuny Staff on 8 Sept 2023
Thank you Chad

10/10 Excellent

Alejandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was incredible, making sure we plan our activities. We learn how to get to the hotel safely, also the most incredibly delicious breakfast. While we didn’t receive room upgrade or any free perk, we couldn’t have chosen a better place to stay, with the most amazing delicious breakfast, and the most kind staff. Greeting to Ricardo who made our stay incredible.!
Stayed 2 nights in Aug 2023
Response from Palazzina Fortuny Staff on 8 Sept 2023
Dear Alejandra,really thank you for your lovely words, this is very important for us and we are glad the hear that from you.We look forward to welcoming you back again in the future and we send you our best regards.

10/10 Excellent

Felipe

Stayed 2 nights in Aug 2023
Response from Palazzina Fortuny Staff on 8 Sept 2023
We would like to thank you Felipe for the wonderful review.Hope to have you here again in the future.

6/10 Okay

Generoso

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from Palazzina Fortuny Staff on 8 Sept 2023
Thank you Generoso

10/10 Excellent

Josephine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel. The spa, the breakfast, the crews are all excellent. I would recommend it to everyone who is staying in Chur.
Stayed 2 nights in Aug 2023
Response from Palazzina Fortuny Staff on 8 Sept 2023
Thank you Josephine!

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Excellent staff but really like a 2 or 3 star hotel. Iron curtain vibes and AC the we terrible
Response from Palazzina Fortuny Staff on 8 Sept 2023
Dear Michael,we are sorry to know the AC was terrible, we will double check the system on your room in order to guarantee the best comfort.With out best regards

10/10 Excellent

Cassandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in experience was very welcoming. The staff were super friendly. The property was gorgeous both in the lobby and the room. We were blown away by how clean the hotel was. It was also conveniently located near all of Venice's main tourist sites. We would definitely stay here again when we return to Venice.
Stayed 2 nights in Aug 2023
Response from Palazzina Fortuny Staff on 8 Sept 2023
Dear Cassandra,we would like to thank you for your lovely review.We are glad to hear that from you and we are happy to know you enjoy your journey in Venice with us.We look forward to welcoming you back again and we send you our warmest regards.

10/10 Excellent

Leela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are outstanding. As soon as I made my reservation, they were attentive, helpful, caring and efficient. The hotel is well located. They organise transfers to/from airport. It’s honestly the best hotel you could hope for. Thank you so much for a great stay.
Stayed 1 night in Jul 2023
Response from Palazzina Fortuny Staff on 23 Aug 2023
It's a pleasure for us to read such great reviews, we put any effort to grant our guests a pelasant stay. Thanks a lot dear Leela!

10/10 Excellent

Ramona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff amazing room
Stayed 3 nights in Jul 2023
Response from Palazzina Fortuny Staff on 23 Aug 2023
So nice of you dear Ramona.All the best!

8/10 Good

ELIZABETH

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel was lovely and location perfect for getting around San Marco and other areas of Venice with oat services nearby. We did not receive our VIP gift, but to be honest we did not remember to ask. House keeping was the biggest let down. Towels at times left dirty, floor not mopped or swept, door left open and not locked and generally the level of housekeeping was below average.
Stayed 4 nights in Jul 2023
Response from Palazzina Fortuny Staff on 23 Aug 2023
Thanks for your kind review, we're sorry that you could not use your free drinks and you've not appreciated the general cleaning of your room. All the best

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel, faultless!
It is amazing, best value for your money, massive room with a little seating area, facing a small street. Very quiet at night (might be double glazing windows), highly recommended! There’s a gelato shop literally 20 steps away and many restaurants. You can sit late night at the small canal edge that is nearby, very nice!
Stayed 4 nights in Jul 2023
Response from Riccardo on 19 Jul 2023
Thanks a lot for your kind review. We hope to see you back soon here in our hotel!

10/10 Excellent

Abigail

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean area. Great staff. Nice area. Only downside is it isn’t right next to a boat stop so you should make sure to bring minimal luggage to haul around with you on the small side streets. I booked a basic room without balcony which was a nice way to save money - but they had other options that were higher end
Stayed 3 nights in Jun 2023
Response from Riccardo on 15 Jul 2023
Many thanks for your nice review. We hope to welcome you again soon!

10/10 Excellent

Courtney

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room in an excellent location, near major sites in Venice. Giovanni was extremely helpful - even walked us to our water taxi meeting point (that he set up).
Stayed 1 night in Jul 2023
Response from Giovanni on 15 Jul 2023
Dear Courtney, many thanks for your amazing review, we look forward to welcome you again!

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great boutique hotel
I can't imagine a better choice we could have made for our two-night stay in Venice. This 13-room boutique hotel is located in a really cool neighborhood about an 8-minute walk from San Marco Square. The room was very comfortable and the bathroom is quite modern. The staff was extraordinarily helpful.
Stayed 2 nights in Jun 2023
Response from Matteo, Palazzina Fortuny Staff on 18 Jul 2023
Dear John,we are really happy to read your review!It was a pleasure having you here at Palazzina Fortuny and we do hope to welcoming you back again in the future.Best Regards

10/10 Excellent

Erfan

Stayed 2 nights in Jun 2023
Response from Matteo F. - Palazzina Fortuny on 21 Jul 2023
Dear Erfan,thank you very much, this is very important for us.With our best regards

10/10 Excellent

Chris, Monroe

Stayed 1 night in Jun 2023
Response from Matteo F. - Palazzina Fortuny on 18 Jul 2023
Thank you very much Chris!Hope to see you again in the future!Regards

10/10 Excellent

Angelina

Stayed 2 nights in Jun 2023
Response from Matteo, Palazzina Fortuny Staff on 18 Jul 2023
Thank you Angelina!

10/10 Excellent

Paul Henry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was in the perfect location, clean and the staff were excellent and very helpful. would definitely recommend and stay in this hotel again.
Stayed 3 nights in Jun 2023
Response from Giacomo on 24 Jun 2023
Thank you very much Paul! Has been a pleasure and we hope to see you again!

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Palazzina Fortuny Staff on 6 Jun 2023
We're glad that you've appreciated staying with us. We really hope we can see you soon again here in Venice!

10/10 Excellent

Katie

Stayed 3 nights in May 2023
Response from Giacomo on 24 Jun 2023
Thanks a lot Katie! Your feedback is very important for us, We look forward to meeting you again!

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Palazzina Fortuny Staff on 11 May 2023
You are fantastic Helen! Hope to see you again!

8/10 Good

Nuray

Stayed 3 nights in Apr 2023
Response from Palazzina Fortuny Staff on 1 May 2023
Thank you Nuray!We do hope to welcome you back in the next future.Best regards

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely quiet and clean hotel, fantastic location. The staff were very welcoming and helpful. Would definitely stay there again.
Stayed 3 nights in Apr 2023
Response from Palazzina Fortuny Staff on 1 May 2023
Dear Joanne,we would like to thank you for the time you spent writing this review. This is very important for us.We really look forward to welcoming you in Venice at our Palazzina Fortuny.Best regards

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming staff at reception who made our stay so comfortable and enjoyable. Our room was cleaned each day and we enjoyed the range of options at breakfast. The hotel location is superb - easy 5-10 minute walk to San Marco Plaza and the Rialto Bridge. The surrounding streets are full of amazing restaurants, shops and gelaterias so you don’t have to go far to find somewhere for dinner! Close to alilaguna stops for easy transport to and from the airport as well as vaparetto services to surrounding islands.
Stayed 4 nights in Apr 2023
Response from Matteo F. - Palazzina Fortuny on 1 May 2023
Dear Emily,we are really happy to read your wonderful review.We really wish to have you back in Venice soon and we send you our warmest regards.

10/10 Excellent

Mircea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is fabulous, 30m away from the main thoroughfare between San Marco and Rialto Bridge. Plenty of dining options for all budgets, surprisingly quiet yet bustling with shopping, local shops full of character. Hospitable staff, very helpful, very welcoming. Absolutely loved the surroundings.
Stayed 6 nights in Mar 2023
Response from Palazzina Fortuny staff on 5 Apr 2023
Dear Mircea,we would like to thank you for this lovely review.We are really happy to read your words and we look forward to welcoming you back in Venice.

10/10 Excellent

shridevi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay at Palazzina Fortuny. The room was comfortable and clean. The hotel is located in a central area and close to restaurants, shops, and key tourist locations. More than anything, the staff at this hotel were wonderful. Giovanni and Trevis were so helpful! They provided us with maps and detailed directions as well as information about the area. Giovanni received us at the drop off area and also helped us take our luggage to the water taxi to the airport. All in all, a great experience! Shri and Shivaram
Stayed 2 nights in Mar 2023
Response from Matteo F. - Palazzina Fortuny on 27 Mar 2023
Dear Shri and Shivaram,we are so happy to read that, we are glad to know you enjoy our Palazzina Fortuny, the central location, the room and also our staff. We are working every day to ensure the best experience for our Guests.We look forward to welcoming you back and we send you our best regards.

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Convenient location. Staff very helpful and polite.
Stayed 2 nights in Mar 2023
Response from Matteo F. - Palazzina Fortuny on 27 Mar 2023
Dear Tracey,we would like to thank you for the lovely review, this is very important for us.We look forward to welcoming you back again!Warmest regards

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Venice by Lara
I honestly cannot recommend this hotel enough, super comfortable super clean and super location but what made it a clear 10/10 was Lara, she met us from the pier and walked us to the hotel and gave us such amazing restaurant tips and told us what to do and what not to. It was amazing
Stayed 2 nights in Mar 2023
Response from Matteo F. - Palazzina Fortuny on 22 Mar 2023
Dear Jason, we are really happy to read that. We would like to thank you for this review and for choosing us.We are glad to know you enjoy our Palazzina Fortuny especially our colleague Lara.We do hope to welcoming you back again in the future.Best regards

10/10 Excellent

Ian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, I have been to Venice many time and this hotel is perfect for easy walking to most of the main tourist spots. Lara, on reception was superb! Great communication with all our group, so friendly and efficient. We will definitely go back.
Stayed 2 nights in Mar 2023
Response from Matteo - Palazzina Fortuny on 13 Mar 2023
Dear Ian,We are glad to read your review and we are really happy to know you enjoy your stay with us.Thank you for choosing us and we look forward to welcoming you back again in Venice.Best regards

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you so much for everything. The staff were willing to do anything and everything for us. From the free upgrade to reccomending and booking restaurants for us. I want to say a massive thank you to Lara, who from minute 1 couldn’t do enough for us and we really appreciate it. The hotel is in a great location right around the corner from everything and it was quiet clean and the service was spectacular. I would definitely stay again when I return to Venice.
Stayed 3 nights in Feb 2023
Response from Palazzina Fortuny Staff on 6 Feb 2023
Dear Joel,we would like to thank you for choosing our Palazzina Fortuny and we are happy to read your review.We really look forward to welcoming you in Venice once again in the future.Best regards

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, great staff helped us get from airport
Fantastic hotel in the heart of Venice! They helped arrange a private water taxi from the airport and met us at the drop-off to walk us to the hotel, which made arrival incredibly easy. Room was clean, spacious, and very comfortable with a great bathroom. All staff were incredibly friendly and accommodating. Highly recommended to anyone visiting Venice.
Stayed 1 night in Dec 2022
Response from Palazzina Fortuny Staff on 3 Jan 2023
Dear Andrew,it was really nice having you here at Palazzina Fortuny and we would like to thank you for choosing us.We are so happy to read you find us clean, spacious and very comfortable. We all look forward to welcoming you back soon in Venice.With our best regards

8/10 Good

Lynn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with friends for one night (2 rooms) and checked in late, around 9pm. Loved the friendliness of the morning staff at front desk, so pleasant! WiFi did not work for any of us, and we weren’t able to get free drinks included as VIP since we arrived so late. We were able to get late checkout for one room, so we stored luggage in that room. About a mile walk from bus/taxi drop off, which required lots of stairs and cobblestones if you have roller luggage!
Stayed 1 night in Dec 2022
Response from Palazzina Fortuny Staff on 23 Dec 2022
Dear Lynn,we would like to thank you for your lovely review and for staying at our Palazzina Fortuny. We are glad to know you enjou our property and our staff. We will double check the wifi system in order to guarantee the service to all our Guests. We hope to welcoming you back in the future, maybe for a longer journey.With our kindest regards

10/10 Excellent

Pavlov

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Palazzina Fortuny Staff on 18 Dec 2022
Dear Pavlov,it was a pleasure having you here at Palazzina Fortuny in Venice. We are glad to know everything was as you expected and we all look forward to welcoming you back in the next future.Best regards

10/10 Excellent

Kristina, Virginia Beach

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing property--perfectly located for easy walking access to all the major sites. Quiet at night. Dining and shopping nearby. The staff was absolutely phenomenal. Definitely proud of their property and want to make your stay the best experience.
Stayed 2 nights in Sep 2022
Response from Matteo F. - Palazzina Fortuny on 13 Oct 2022
Dear Kristina,this amazing review is our award!We would like to thank you for being with us during your vacation in Venice.We hope to welcome you again in the future.With our kindest regards

10/10 Excellent

Janie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming boutique hotel. We selected this hotel because of the proximity to the port of Venice where we were departing from on a cruise. If it weren't for Lara we would have not realized that our cruise was departing from Trisete. She arranged for our transfer from a water taxi to the train. She saved our vacation and was extremely professional, kind and just an overall wonderful young lady. I hope the hotel realizes what a values employee she is.
Stayed 1 night in Sep 2022
Response from Matteo F. - Palazzina Fortuny on 13 Oct 2022
Dear Janie,thank you for your lovely review! It was a pleasure having you here and really happy to read our staff were extremely professional, especially Lara.Our aim is always to provide the best experience for our Guests and a review like yours fills us with joy.We hope to welcoming you back soon.Best regards.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Darling boutique hotel with all the charm of Venice. Roomy and super clean, close to everything!
Stayed 1 night in Oct 2022
Response from Matteo F. - Palazzina Fortuny on 13 Oct 2022
Dear Michael,thank you for your review! Very glad to read you enjoy our property, the cleanliness and the location.We do hope to welcome you again in the future!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and friendly staff
Small modern hotel in a very central location. Very friendly and helpful staff. Hope to return one day.
Stayed 1 night in Sep 2022
Response from Matteo F. - Palazzina Fortuny on 6 Oct 2022
Dear Edward,we are glad to read you find us friendly and you enjoy the location. We really look forward to welcoming you back on you next trip to Venice.Best regards

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay! Lara at reception was amazing! Water taxi dock was very close. Convenient location for all things on San Marco. Wonderful breakfast included. Will stay here again!
Stayed 2 nights in Sep 2022
Response from Matteo F. - Palazzina Fortuny on 6 Oct 2022
Dear Dennis,thank you very much for your lovely review!Our Palazzina Fortuny is very well located and appreciated also for the calm area near us.We look forward to welcoming you back again.Best regards

10/10 Excellent

steven

Stayed 2 nights in Sep 2022
Response from Matteo F. - Palazzina Fortuny on 28 Sept 2022
Dear Steven,we would like to thank you for your review.We are really happy to know everything was perfect with us.We look forward to welcoming you back again and we send you our best regards.

2/10 Terrible

Alfredo

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Really hard to get in and get out the access to the hotel terrible the smell around just bad expensive bad experience.
Stayed 2 nights in Sep 2022
Response from Matteo F. - Palazzina Fortuny on 28 Sept 2022
Dear Alfredo,we are really surprised by your review as during your stay and at check out you told us that your stay was wonderful and everything had gone well.We wish you could explain better what you mean by get in and get out the hotel as there is only one step and we also have a lift. Furthermore, in Venice sometimes there is a terrible smell but that occurring out of control.Please feel free to contact us for any further clarification and we hope to have the chance to welcoming you back in the future.Best regards