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Reviews of Gema Luxury Suites

3.5 out of 5
Gema Luxury Suites
Roque Graseras 644, Montevideo

Reviews

8.2

Very good

Rating 10 - Excellent. 102 out of 274 reviews" "
Rating 8 - Good. 111 out of 274 reviews" "
Rating 6 - Okay. 44 out of 274 reviews" "
Rating 4 - Poor. 13 out of 274 reviews" "
Rating 2 - Terrible. 4 out of 274 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

8.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Esteban

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelente atencion , en yna habitación espaciosa y confortable. Hotel muy bien ubicado en zona de negocios y restaurantes
Stayed 7 nights in Mar 2024

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good hotel, very simple and practical. I felt very comfortable there. The man at the reception called Andres, very friendly and he helped me with restaurant reservations.
Stayed 3 nights in Mar 2024

10/10 Excellent

Rita

Liked: Cleanliness, amenities, property conditions & facilities
Cute , clean and super friendly people. , I’m recommend Gema luxury suites 💯
Stayed 2 nights in Feb 2024

4/10 Poor

TATIANA

Liked: Cleanliness
Disliked: Property conditions & facilities
Estabelecimento velho, moveis velhos cadeiras da area de fumante rasgada
Stayed 3 nights in Nov 2023

6/10 Okay

Orleans, Lasalle

Travelled with family
Arriving at the unity we had no towels. When asking for it, the front desk mentioned that it is supposed to arrive during the night. I had to ask for it multiple times. Clean room and good location.
Stayed 1 night in Nov 2023

6/10 Okay

Daniel

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel staff were very attentive and helpful. I have stayed there in the past and the hotel was very well kept. Now unfortunately is not, very rundown. Not worth the price. The area is safe and close to the coast. Unfortunately the street was close for repairs during our stay, for that reason was dusty, noisy and when it rained was very muddy. We were disappointed. Hotel staff were very friendly and helpful.
Stayed 18 nights in Nov 2023

8/10 Good

Edgar

Stayed 1 night in Jun 2023

6/10 Okay

Eduardo

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The area in which is located is great. The issue is that they don´t have breakfast or any other meal service available at the property.
Stayed 3 nights in May 2023

8/10 Good

Juan Eloy

Business traveller
Liked: Cleanliness, property conditions & facilities
esta bien el precio por la ubicación
Stayed 2 nights in May 2023

10/10 Excellent

Keith

Liked: Cleanliness, property conditions & facilities
Everything was excellent, staff very friendly and helpful. The room was very clean, large room and taken care of.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quite clean, the black out curtains were great and the staff was extremely helpful.
Stayed 1 night in Mar 2023

8/10 Good

Simon, , Los Angeles

Liked: Cleanliness, property conditions & facilities
Room clean and location is superb
Stayed 1 night in Feb 2023

8/10 Good

ROBERTO

Stayed 1 night in Mar 2022

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2022

8/10 Good

raul

Business traveller
Liked: Room comfort
Stayed 1 night in Jan 2022

8/10 Good

Gabriela, Colonia del Sacramento

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, convenient location, friendly staff. there was no parking onsite for usd 15
Stayed 1 night in Nov 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2020
Response from Gerente on 4 Mar 2020
Gracias!

10/10 Excellent

Verified traveller

Stayed 2 nights in Feb 2020
Response from Victor Silva on 26 Feb 2020
Gracias por sus comentarios. Saludos

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Sometimes we would get bad odour (rotten eggs) from the pipes especially from the bathroom. Overall it was a good hotel for the price. Rooms have a lot of space.
Stayed 9 nights in Dec 2019
Response from Victor Silva on 7 Jan 2020
Thanks for your review. regards,

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The location is very good, is near to the rambla a its a safe place.
Stayed 3 nights in Sep 2019
Response from Maria Cainzos on 5 Nov 2019
Thank you for your words Best regards

2/10 Terrible

Jayson

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel advertises airport transfers, one of the main reasons we choose this place. I communicated many times with the hotel, ensuring the transportation was in place. Our flight arrived and no one was there. I got someone from the airport to call... they said they had no record of our communication. I showed the email and the hotel said that hotel worker (who used the hotel’s email) never told anyone else. Needless to say, we waited at the airport for an hour, fifteen minutes for someone to come. They, unabashedly still charged us the $50 fee. The hotel itself was OK. Seems like it might have been nice 10-20 years ago. If you do find yourself desperate enough to come here, take an Uber from the airport departures. It is 1/3 of the price and none of the waiting.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Stayed 3 nights in Feb 2019
Response from Victor on 30 Apr 2019
Gracias por sus comentarios. Saludos Cordiales.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
All was well. Given its relatively new feel, it could have used a little more upkeep (for example, the darkening curtain wasn't completely attached).
Stayed 2 nights in Nov 2018
Response from Victor on 4 Dec 2018
Dear, Good Morning, Thanks for your review. Regards,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The people are highly rude bad attitude. The facility was dirty, never changed my sheets. Breakfast was kosher without informing me. They over charged me for a can of beer $9usd. That I did not order. Don’t recommend
Stayed 15 nights in Oct 2018
Response from Victor on 23 Apr 2019
Dear, We regret that his impression on us has not been pleasant. We regret not having had an instance of conversation. For everything else we consider it false because we do not have those prices for beers nor do we charge those who do not. Regards,

8/10 Good

Katherine, London

Liked: Cleanliness, property conditions & facilities, room comfort
Great except for WiFi
It was the Easter weekend and the hotel was full. The hotel was fine with a good breakfast although the shower was a little intermittent in temperature. However the internet is a real issue. My friend runs her own business and good internet is essential. The hotel when full does not have adequate internet and the staff admitted this was an issue as they couldn't deny it. This is a fundamental issue that the hotel needs to address. Cost cutting at construction stage I suspect.
Dear katherine, Sorry for that problema. We are solving because we put a lot of routers in the rooms. We can show you. The problem is not real. We hope you can visit the hotel again. Regards,

8/10 Good

Steve, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Good neighbourhood. Near some great Parilla's. They also organise bike rental which is a great day to spend a day cycling round the huge promenade. Great breakfast too and the lady serving was absolutely lovely and very helpful.
Response from Victor Silva on 11 Jun 2016
Dear Steve, Thanks for your comments. Regards,

10/10 Excellent

alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Victor Silva on 18 Jun 2016
Muchas Gracias! Saludos Cordiales!

10/10 Excellent

Mila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Victor Silva on 18 Jun 2016
Muchas Gracias! Saludos Cordiales,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great small hotel close to La Rambla
A great hotel, only 3 blocks from La Rambla, and close to Punta Carretas shopping. Great resto-bars close by. The breakfast, including eggs, was great, and the room was a full studio apartment, with a microwave (no stove). There were also Kosher options for the buffet. The front desk staff spoke only Spanish, which I would expect. But when I tried to speak to them, I couldn't get them to speak slower or try to accommodate a foreigner. It was hard for me to understand their accents. A very slight negative to a great place.
Response from Victor Silva on 7 May 2016
Dear, Thanks for your review. Sorry for that problem that people didn´t speak english. Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
I really enjoyed the stay, very nice hotel and super comfortable bed.
Response from Victor Silva on 12 Mar 2016
Thanks for your comments. Regards,

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Many better options
This is a very simple hotel. It was clean and nothing specific that was terrible, but it's not a Luxury hotel and there are better values. Couple examples, no plug converters and US plugs won't work (only hotel with this issue in Uruguay and Argentina), the desk told me where a store was I could buy on. No irons or ironing board. They use two flat sheets to make the bed, which clearly doesn't stay made. Again it's clean and acceptable but there are better values.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place in good location
The hotel is not big, but well kept. It has a good location, three blocks from the Rambla and about 7 blocks from Punta Carretas. The room was very nice. The breakfast was quite good, especially for Uruguayan standards of breakfast. It had wi-fi, but was a bit sporadic at times.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very new and clean
Very reasonable rates. Convenient location to beach and shopping centre.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Confortable, Excellent Location
I stayed at this hotel for a week on a business trip. EVERYTHING was excellent from the room to the services. The hotel's location is really great also. I would recommend it to anyone looking for a good boutique hotel in Montevideo

6/10 Okay

Ed, Corpus Christi

Disliked: Staff & service, room comfort
To expensive for the quality
- This hotel is named 'Gema Luxury' but there was no luxury - Staff is friendly, up until you ask something of them. The sink was clogged and the window shade didnt close all the way. Those two items were reported but were never fixed. I was told, 'we'll be sure and fix that'. Never happened - Hotel does have some nice restaurants near by - The bed was not that comfortable and was really small for a twin

10/10 Excellent

FERNANDA

Liked: Cleanliness, room comfort
Ótimo custo beneficio
Ótimo custo beneficio. Localização boa. Anteciparam o check in e estenderam o check out em algumas horas sem custo. Chuveiro bom, colchões novos. Poderia melhorar a qualidade das fronhas e fazer pequenos reparos como remover mofo do teto do banheiro. Café da manhã é modesto mas saboroso, poderia ter alguma fruta.
Stayed 1 night in Jan 2024

10/10 Excellent

Andreia

Travelled with group
Liked: Cleanliness, room comfort
Muito boa acomodação, atendimento cordial e localização excelente.
Stayed 3 nights in Jan 2024

8/10 Good

Ana

Liked: Cleanliness, room comfort
El lugar, cada habitación están bien. Se escuchó todo de la habitación contigua. Sus conversaciones y demás. Eso fue incómodo.
Stayed 2 nights in Oct 2023

4/10 Poor

Monica

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Mar 2023

6/10 Okay

Tomás Manuel

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Destaco la calidad del personal, atento y empático. Creo que tienen que mejorar mucho lo que ofrecen en la habitación. Al baño le funcionaban la mitad de las luces, solo ofrecían pava eléctrica y dos vasos. Ni platos, ni tazas, ni pequeño anafe ni cocina, ni utensillos para cocinar. Es mas bien un hotel mediocre antes que un appart.

6/10 Okay

Michael

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Cero mantenimientos a la propiedad o habitaciones. No ponen toallas, 1 solo jabón , no alfombra o toalla para salir del baño, rentamos habitación con kitchenette y ni un vaso u otro utensilio ponen. La limpieza muy cuestionable. Lo único bueno es la zona

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Jan 2022

10/10 Excellent

Daniela

Travelled with family
Liked: Cleanliness, room comfort
Súper la atención
El servicio siempre es cordial eficiente ala hora de atender a mi familia
Stayed 1 night in Dec 2021

8/10 Good

Diego

Liked: Room comfort
Buena opción
El hotel sigue siendo una excelente opción, debido a su ubicación, precio y buena habitación. Debido a la situación actual de pandemia y a los pocos huéspedes, el mantenimiento y la limpieza se han visto un poco deteriorados. Espero que cuando todo se normalice esto se solucione. Sigue siendo una excelente opción.
Stayed 1 night in May 2021

10/10 Excellent

Gonzalo

Liked: Cleanliness, room comfort
Muy bien ubicado, comodo el departamento, todo a nuevo.
Stayed 1 night in Mar 2021

8/10 Good

Andrea

Business traveller
Liked: Cleanliness, room comfort
Estadía
Todo perfecto excepto artículos de cocina disponibles
Stayed 2 nights in Feb 2021

4/10 Poor

CRISTIANE BONILHA

Travelled with family
Disliked: Cleanliness
Foi razoável, mas poderia ter sido melhor. Café da manhã muito caro e fraco. Instalações precisam de mais limpeza.
Stayed 1 night in Mar 2020
Response from Gerente on 15 Mar 2020
Estimada, Bom Dia, Obrigado por seus comentarios. O cafe tem um custo de 5 dolares. En nenhum hotel do mundo custa tao barato. e buffet continental. O aviso esta feito. Grato,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarto grande e novo. Bom atendimento da recepção.
Stayed 4 nights in Jan 2020
Response from Victor Silva on 30 Jan 2020
Estimados, Boa Tarde, Grato por seus comentarios.

6/10 Okay

Jose

Travelled with family
Liked: Cleanliness, room comfort
Razoável pra ruim.
Razoavel. Embora tivesse feito a reserva e pago, mais de um mês antes, não tinha o quarto. Com explicação de APENAS "manhãna", tem mais coisas. Desaconselho. Se puder procure outro.
Stayed 14 nights in Jan 2020
Response from Gerente de Operaciones on 3 Feb 2020
Estimado, Nao entedemos sua queixa, pois nao temo enviado nenhuma pessoa a outro hotel, nem tido falta de quartos. Amanha?? Grato,

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Meio decepcionante.
Stayed 7 nights in Dec 2019
Response from Victor on 7 Jan 2020
Muchas Gracias por sus comentarios. Saludos