Outdoor pool, pool loungers

Reviews of Viceroy Bali

5 out of 5
Viceroy Bali
Jalan Lanyahan, Banjar Nagi, Ubud, BALI

Reviews

9.8

Exceptional

Rating 10 - Excellent. 292 out of 329 reviews" "
Rating 8 - Good. 30 out of 329 reviews" "
Rating 6 - Okay. 4 out of 329 reviews" "
Rating 4 - Poor. 2 out of 329 reviews" "
Rating 2 - Terrible. 1 out of 329 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Surya Vadan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Amanda Syrowatka - Director on 21 Mar 2024
Dear Surya Vadan,Thank you for your positive review! Your satisfaction is our priority, and we look forward to welcoming you back for more unforgettable moments.Best Wishes, Amanda SyrowatkaDirector

10/10 Excellent

Irina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience! We would come back
Stayed 5 nights in Feb 2024
Response from Amanda Syrowatka - Director on 23 Feb 2024
Dear Irina, Thank you for your fantastic review! We're thrilled to hear that you had an excellent experience with us. Your satisfaction is our top priority, and we're delighted to know that you would choose to come back. We can't wait to welcome you again and provide you with another memorable stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Best Wishes, Amanda SyrowatkaDirector

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very friendly
Stayed 4 nights in Feb 2024
Response from Amanda Syrowatka - Director on 23 Feb 2024
Dear Kevin, Thank you for your kind words! We're delighted to hear that you found our staff very friendly. Providing exceptional service with a warm and welcoming attitude is our priority, and we're thrilled that our team made a positive impression on you. Your feedback motivates us to continue delivering outstanding experiences for our guests. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best Wishes, Amanda SyrowatkaDirector

10/10 Excellent

Kamran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most amazing hotels I have ever stayed in with a friendly staff. Overall it was a great experience.
Stayed 5 nights in Feb 2024
Response from Amanda Syrowatka - Director on 13 Feb 2024
Dear Kamran, Thank you for your wonderful feedback! We're thrilled to be considered one of the most amazing hotels you've stayed in, and we're delighted that you found our staff friendly. Providing great experiences is what we strive for, and we're glad we could deliver that for you. If there's anything specific you loved or any areas we can improve upon, please let us know. We appreciate your support and hope to welcome you back for another great experience in the future.Best wishes, Amanda SyrowatkaDirector

10/10 Excellent

Phillip

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Nice rooms helpful staff.
Stayed 2 nights in Feb 2024
Response from Amanda Syrowatka - Director on 12 Feb 2024
Dear Philip,Thank you for your kind words! We're thrilled to hear that you found our hotel beautiful, with nice rooms and helpful staff. Providing exceptional service and comfortable accommodations is our priority, and we're delighted that you had a positive experience. If there's anything specific you enjoyed or any suggestions for improvement, please feel free to share. We appreciate your feedback and hope to welcome you back for another memorable stay.Best Wishes, Amanda SyrowatkaDirector

10/10 Excellent

marcos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t wait to have more time to spend on this incredible place
Stayed 2 nights in Feb 2024
Response from Amanda Syrowatka - Director on 7 Feb 2024
Dear Marcos, Thank you for your enthusiastic review! We're delighted to hear that you found our place incredible and are eager to return for more time. Your excitement is contagious, and we can't wait to welcome you back for an extended stay. Whether it's exploring our amenities, enjoying the serene surroundings, or simply unwinding, we're committed to providing you with an unforgettable experience. Until then, we look forward to creating more cherished memories together.Best Wishes, Amanda SyrowatkaDirector

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are world class. Kind, gracious, attentive, villas are incredible. View is outstanding. Peaceful, relaxing- best hotel stay ever. Restaurants, bar, and spa are excellent. Really enjoyed our stay here and were sad to leave.
Stayed 3 nights in Feb 2024
Response from Amanda Syrowatka - Director on 7 Feb 2024
Dear Mark,Thank you for your wonderful review! We're thrilled to hear that you had the best hotel stay ever with us. Our staff are dedicated to providing exceptional service, and we're delighted you found them kind, gracious, and attentive. It's fantastic to know that you enjoyed our incredible villas, outstanding views, and peaceful ambiance. We're glad you had a great experience at our restaurants, bar, and spa. Your feedback means the world to us, and we hope to welcome you back soon for another memorable stay.Best Wishes,Amanda SyrowatkaDirector

10/10 Excellent

Prashant

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingly beautiful, excellent and perfectly peaceful place
Stayed 2 nights in Jan 2024
Response from Amanda Syrowatka - Director on 27 Jan 2024
Dear Prashant,Thank you for your delightful review! We're thrilled you found our place amazingly beautiful, excellent, and perfectly peaceful. Your kind words truly resonate with our commitment to providing a memorable experience. We appreciate your feedback and look forward to hosting you again for another wonderful stay, surrounded by beauty and tranquility.Best Wishes, Amanda SyrowatkaDirector

8/10 Good

GOPAN

Stayed 1 night in Jan 2024
Response from Amanda Syrowatka - Director on 21 Mar 2024
Dear Gopan,Thank you for your positive review! Your satisfaction is our priority, and we look forward to welcoming you back for more unforgettable moments.Best Wishes, Amanda SyrowatkaDirector

10/10 Excellent

Armen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Amanda Syrowatka - Director on 12 Feb 2024
Dear Armen,Thank you for your positive review! Your satisfaction is our priority, and we look forward to welcoming you back for more unforgettable moments.Best Wishes, Amanda SyrowatkaDirector

8/10 Good

Jack

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Amanda Syrowatka - Director on 17 Jan 2024
Dear Jack,Tnk you for your positive review! Your satisfaction is our priority, and we look forward to welcoming you back for more unforgettable moments.Best Wishes, Amanda SyrowatkaDirector

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Amanda Syrowatka - Director on 15 Jan 2024
Dear Luis, Thank you for your positive review! Your satisfaction is our priority, and we look forward to welcoming you back for more unforgettable moments.Best Wishes, Amanda Syrowatka, Director

10/10 Excellent

Nariman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time at Viceroy Bali. Extremely friendly staff, beautiful location, and probably the best hotel gym I have ever seen.
Stayed 3 nights in Dec 2023
Response from Amanda Syrowatka - Director on 4 Jan 2024
Dear Nariman, Thank you for sharing your Viceroy Bali experience! We're thrilled you had an amazing time, appreciating our friendly staff, beautiful location, and the accolade for our gym. Your positive feedback is truly uplifting. It's our pleasure to provide memorable moments, and we can't wait to welcome you back for more exceptional stays in the future.Best Wishes,Amanda SyrowatkaDirector

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
I would highly recommend this property. Food is outstanding. Quite relaxing resort.
Stayed 4 nights in Dec 2023
Response from Amanda Syrowatka - Director on 21 Dec 2023
Dear Gary,Thank you for the high recommendation! We're delighted you enjoyed our outstanding food and found our resort quite relaxing. Your positive feedback means a lot, and we look forward to welcoming you back for another relaxing and delightful stay.Best wishes, Amanda Syrowatka Director

10/10 Excellent

Vishal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Got the Upgrade to the villa and it was fantastic. Room service and house keeping is very prompt.
Stayed 2 nights in Dec 2023
Response from Amanda Syrowatka - General Manager on 14 Dec 2023
Dear Vishal,We're thrilled you enjoyed your stay and the villa upgrade at Viceroy Bali! Your praise for our prompt room service and housekeeping means a lot. We're committed to exceeding expectations and creating memorable experiences. Thank you for choosing us, and we can't wait to welcome you back for another fantastic stay! Best wishes,Amanda Syrowatka General Manager

8/10 Good

Wai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was outstanding
Stayed 6 nights in Nov 2023
Response from Amanda Syrowatka - General Manager on 8 Dec 2023
Dear Wai, We want to express our sincere gratitude for taking the time to write such a perfect review. We look forward to your return at our resort.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an amazing property
Stayed 2 nights in Nov 2023
Response from Amanda Syrowatka - General Manager on 5 Dec 2023
Dear David,We are thanking for your time to post an amazing review, we are more than happy to know that our resort are impress you the most. It would be an honor for us to be able to welcoming you again in the near future.Best Regards,Amanda SyrowatkaGeneral Manager

10/10 Excellent

benjaman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly amazing stay, we will be back. Jero and team were fantastic, hospitable and attention to detail was top notch.
Stayed 6 nights in Nov 2023
Response from Amanda Syrowatka General Manager on 28 Nov 2023
Dear Benjaman, Your kind words fill us with immense gratitude. We're truly honoured that Jero & our team stood out during your stay. We eagerly await the opportunity to welcome you back to our serene sanctuary in paradise again. Your continued support means the world to us. Till next time, many thanks

10/10 Excellent

Reed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and tranquil. The perfect relaxing upscale home away from home
Stayed 3 nights in Nov 2023
Response from Amanda Syrowatka General Manager on 28 Nov 2023
Dear Reed, Thank you for giving us a perfect review and we are so glad you felt relaxed and at ‘home’ during your stay. Your feedback helps us ensure that every guest experience is as exceptional as yours.We hope to see you again for your next trip to Bali,Many thanks

10/10 Excellent

Albert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best resort we have stayed in the world. We have been to many countries these past 3 years and Viceroy Bali is the best Luxury Resort by far. Very beautiful.
Stayed 2 nights in Nov 2023
Response from Amanda Syrowatka - General Manager on 15 Nov 2023
Dear Albert,Thank you for taking the time to share your experience! We're thrilled to hear that you found Viceroy Bali to be one of the best resorts you have been to. Your compliments on our property mean a lot to us.We appreciate your kind words, and it would be our pleasure to welcome you back for another exceptional stay in the future.Best Regards,Amanda SyrowatkaGeneral Manager

10/10 Excellent

Jenavieve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was absolutely beautiful and the staff was so friendly and helpful. Amazing stay!
Stayed 5 nights in Oct 2023
Response from Amanda Syrowatka General Manager on 7 Nov 2023
Dear Jenavieve,Your kind review fills us with immense gratitude. We're thrilled to learn that you enjoyed your stay and received outstanding service from our dedicated staff.We eagerly look forward to welcoming you back on countless future occasions.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Amanda Syrowatka General Manager on 7 Nov 2023
Dear valued guest,We want to express our sincere gratitude for taking the time to write such a perfect review. We look forward to your return at our resort.

10/10 Excellent

Sarfraz

Stayed 4 nights in Oct 2023
Response from Amanda Syrowatka General Manager on 15 Nov 2023
Dear Sarfraz,We want to express our sincere gratitude for taking the time to write such a perfect review. We look forward to your return at our resort.

10/10 Excellent

Stevie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with amazing staff.
Stayed 3 nights in Sep 2023
Response from Amanda Syrowatka General Manager on 7 Nov 2023
Dear Stevie,We truly appreciate you taking the time to share your thoughts with us! We certainly agree that the landscape, our product offerings, and the personalized service from our staff are paramount to our core values. Your feedback is highly valuable, and we're eagerly looking forward to your return.

8/10 Good

David Corrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet
Quite, comfortable and romantic
Stayed 2 nights in Sep 2023
Response from Amanda Syrowatka General Manager on 4 Oct 2023
Dear David Corrie,We appreciate you taking the time to share your review, and we're delighted to hear that you created wonderful memories during your stay at our resort. We eagerly look forward to welcoming you back to our establishment.

10/10 Excellent

Myung Hak

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about Viceroy hotel was top notch, from friendly staff to our room, food, and spa. Viceroy is a MUST stay if you visit Bali Ubud area. I will make sure to share my experience with others and highly recommend Viceroy Hotel as a must stay! Thank you so much!
Stayed 2 nights in Sep 2023
Response from Amanda Syrowatka General Manager on 20 Oct 2023
Dear Myung Hak,Your heartwarming review has truly touched our staff. We're delighted to have received your compliments. We are committed to maintaining the high quality of our service and products to ensure our customers' satisfaction.We look forward to welcoming you again soon at Viceroy Bali.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Exceptional property.
Stayed 3 nights in Sep 2023
Response from Amanda Syrowatka General Manager on 26 Sept 2023
Dear Sarah,Thank you for taking the time to leave a review. Your perfect score indicates that your stay was indeed perfect. We can't wait to have you enjoy another stay with us at Viceroy Bali.

10/10 Excellent

Joelson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay at if you want luxuries, romance, and the stuff were very friendly. The make sure to do everything in there power to make your stay wonderful. I would definitely go back there again .
Stayed 2 nights in Sep 2023
Response from Amanda Syrowatka General Manager on 7 Sept 2023
Dear Joelson, Thank you for taking the time to share your feedback with us. We are delighted to read that you had an excellent stay with us.Our dedicated staff takes great pride in ensuring our guests have a wonderful experience, and we're thrilled that their kindness and commitment added to your enjoyment. Knowing that you would choose us for your next stay is the best compliment we could receive, and we can't wait to welcome you back for another memorable stay.Best regards,

10/10 Excellent

Lynnette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning and super tranquil resort
Amazing, beautiful and tranquil villas in the middle of Ubud and just a 10 minute ride to the downtown area. The entire atmosphere was so tranquil and the grounds were absolutely stunning. Top quality finishings, fixtures and amenities throughout the resort. The hotel room was very spacious with a private pool which was absolute bliss. The staff were extremely accommodating, paying attention to every detail. The food and drinks were delicious. Not one thing was left without attention.
Stayed 2 nights in Aug 2023
Response from Amanda Syrowatka General Manager on 1 Sept 2023
Dear Lynnette, Your review warms our hearts, and we are absolutely thrilled to share it with our entire team. Maintaining the highest standards of service and quality for our guests is our top priority, and we are more than happy to hear that we have met your expectations.Having guests like you is truly a pleasure, and we look forward to welcoming you back in the future.Sincerely yours

10/10 Excellent

Claudio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best properties we’ve stayed at
Stayed 3 nights in Aug 2023
Response from Amanda Syrowatka General Manager on 29 Aug 2023
Dear Claudio, Thank you for taking the time to write a perfect review for us. It's been an absolute pleasure to have had you as our guest, and we are genuinely grateful for your choice in making Viceroy Bali your second home. We can’t wait we welcome you again in the future.

10/10 Excellent

steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and amazing hotel. It is a small boutique property that is very welcomingly and professionally run. The staff are like family many having been there since it opened 15 years ago. Nothing is too much to ask. Will definitely be back!
Stayed 4 nights in Aug 2023
Response from Amanda Syrowatka General Manager on 29 Aug 2023
Dear Steve, Thank you for your time to post a review. We take immense pride in our staff's commitment to ensuring guest satisfaction. You've accurately noted that many of our team members have been with us from the beginning, which allows them to deeply understand and embody the essence of our property, ultimately sharing it with our guests.We can’t wait to welcome you back soon at Viceroy Bali

10/10 Excellent

Joshua, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Amanda Syrowatka General Manager on 20 Aug 2023
Dear Joshua,Thank you for your time to give us the perfect review, we look forward for a chance to welcoming you again at Viceroy Bali.

10/10 Excellent

John

Stayed 3 nights in Aug 2023
Response from Amanda Syrowatka General Manager on 29 Aug 2023
Dear John, We are thankful that you have chosen Viceroy Bali as your second home in Bali. Your perfect score is highly appreciated, and we can’t wait to welcoming you back soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay near Ubud
Surreal resort with amazing views, great restaurants, and top notch service. A tranquil retreat right outside Ubud town—peaceful yet close to town. Book the plunge pool room and you will not regret it.
Stayed 3 nights in Jul 2023
Response from Amanda Syrowatka General Manager on 29 Jul 2023
Dear Valued Guest,Thank you very much for taking the time to post your positive feedback of your recent stay at our resort. It is wonderful to receive such lovely comments about our accommodations and position in Ubud. We hope to have the good fortune of welcoming you back in the future for another relaxing holiday and would be very pleased to assist in creating new special memories on the Island of the Gods!With warm regards,

10/10 Excellent

Kathleen, Spring

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and rooms - our room with a private heated pool was heavenly - relaxing in the warm pool while overlooking the lush foliage was pure relaxation. The staff could not do enough to ensure our stay was perfect.
Stayed 3 nights in Jul 2023
Response from Amanda Syrowatka on 11 Jul 2023
Dear Kathleen, We are glad to read your lovely review and a pleasure to know that you have enjoyed the time in Viceroy. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Yours Sincerely

10/10 Excellent

Spencer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in excellent condition and staff was super friendly and helpful. They catered to our every need. Will highly recommend to friends and family.
Stayed 4 nights in Jun 2023
Response from Amanda Syrowatka on 4 Jul 2023
Dear Spencer, Thank you for your kind words and so happy to hear how well you were looking after. We really appreciate you recommending us and hope to see you again another time.Yours SincerelyAmanda Syrowatka

10/10 Excellent

Jessica, Garden City

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend! Beautiful resort in the jungle. We stayed in a villa with private pool which was amazing. The food was great and drinks at the fine dining restaurants were very nice. We did a 4 hr private tour with staff member Pradnya who was great! He took us to the monkey forest, temples, rice terrace, swing and shopping, would recommend this option over group tours. Will be back!
Response from Amanda Syrowatka on 16 Jun 2023
Dear Jessica,Thank you so much for your glowing review.We're thrilled to hear that you had a wonderful experience at our resort in the jungle. Our team takes great pride in providing exceptional service and creating unforgettable memories for our guests.We're delighted that you enjoyed your stay in our villa with a private pool. It sounds like you had a truly amazing and relaxing time. It's fantastic to hear that you found the food at our resort to be great, and that you had a memorable dining experience at our fine dining restaurants.We're glad you took advantage of our private tour option and had the opportunity to explore the local attractions with our staff member, Pradnya. We believe that personalized experiences enhance the overall journey, and we're glad that Pradnya provided an excellent service. The monkey forest, temples, rice terrace, swing, and shopping are indeed highlights of the area, and we're thrilled that you enjoyed them.We truly appreciate your recommendation of our private tour option over group tours. We strive to provide tailored experiences that cater to the individual preferences of our guests, and it's rewarding to know that we succeeded in meeting your expectations.We can't wait to welcome you back to our resort in the future. Please do not hesitate to reach out to us if there's anything we can do to make your next stay even more memorable. Thank you again for choosing us, and we look forward to creating more magical moments for you.

10/10 Excellent

Patrice

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One of a the best hotel in the world with an amazing view and a very helpful staff. Room are amazing! With your private swimming pool very quiet
Stayed 4 nights in May 2023
Response from Amanda Syrowatka on 16 May 2023
Dear Patrice,Thank you so much for taking the time to share your experience. We're thrilled to hear that you consider our hotel to be one of the best in the world. Providing an amazing view and excellent service from our helpful staff are top priorities for us.We're delighted that you enjoyed your room as well. The private swimming pool and the tranquility it offers are indeed some of the highlights of our accommodations. It's great to know that you found it to be a relaxing and quiet space.We appreciate your kind words and are grateful for your support. We hope to welcome you back soon for another wonderful stay at our resort.

10/10 Excellent

Samir, Pembroke Pines

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at Viceroy Bali was incredible. The service was outstanding. Room very spacious and clean. Loved this hotel. I will go back as many times as possible.
Stayed 2 nights in May 2023
Response from Amanda Syrowatka on 15 May 2023
Dear Samir,Thank you for taking the time to share your recent experience at Viceroy Bali. We are thrilled to hear that you had an incredible stay and enjoyed the outstanding service provided by our team. It is also wonderful to hear that you found your room to be spacious and clean, and that you loved the hotel. At Viceroy Bali, we strive to provide our guests with exceptional service, luxurious amenities and a memorable stay. Your positive feedback serves as a great motivation for us to continue delivering a high level of hospitality to our guests. We look forward to welcoming you back to our property and providing you with another unforgettable experience.

10/10 Excellent

Ray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming friendly and well trained staff.amenities first rate and dining options first class
Response from Amanda Syrowatka on 6 Apr 2023
Dear Ray,Thank you and highly appreciated your positive review. We're thrilled to hear that our staff made you feel welcome and that they were well-trained to assist you during your stay. We take great pride in offering first-rate amenities and dining options to ensure that our guests have a comfortable and enjoyable experience. We appreciate your feedback and hope to have the opportunity to welcome you back soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally amazing hotel. The rooms are amazing, great food, excellent staff, wonderful facilities. It could not have been better. Not cheap but worth every penny. We have travelled internationally for years and this is possibly the best hotel ever
Stayed 4 nights in Feb 2023
Response from Amanda Syrowatka on 23 Feb 2023
Dear David,I'm glad to hear that you had such a fantastic experience at the hotel! It's always great to receive positive feedback from guests, especially when they have such high praise for the rooms, food, staff, and facilities.It sounds like the hotel was able to exceed your expectations in every way. The rooms must have been very comfortable and luxurious, and it's great to hear that you enjoyed the food. A hotel's staff can make all the difference in creating a memorable experience, and it's clear that the staff at this hotel was exceptional. It's also wonderful to hear that the facilities were top-notch and added to your overall enjoyment of the stay.While it may not have been a cheap stay, it's clear that you felt it was worth every penny. Investing in a high-quality hotel can make a trip more enjoyable and memorable, and it sounds like that was the case for you.Thank you for taking the time to share your experience with others. Your review will help future guests make informed decisions about where to stay, and it's always nice to know that others have had a great experience at a hotel.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Superb Resort
It’s clear to us why the Viceroy earned their Conde Nast World Class rating. The grounds are impeccable, the view of the lush green valley is magnificent, and the relatively small size of the complex (<50 villas) supports a very high staff to guest ratio resulting in high touch quality care where guests are recognized and greeted by their names. Check-in was effortless and welcoming, our buggy ride to the villa provided a bird’s eye view of the grounds (spa, restaurants, exercise facility, bar, pools, etc), and our villa was expansive, well laid out, and pleasurable. Wifi was constant and dependable and service was prompt and responsive. Food was generally high quality, but some dishes were better than others. The staff’s fluency in English made the stay easy. Their shuttle services to/from Ubud was appreciated.
Stayed 2 nights in Jan 2023
Response from Amanda Syrowatka on 26 Jan 2023
Dear David,Thank you so much for taking the time to write such a wonderful review of your stay at the Viceroy. We're thrilled to hear that you had such a memorable experience with us. We're delighted that you appreciated the impeccable grounds and the stunning view of the lush green valley. We're also glad to hear that you found our relatively small size of the complex to be a positive, as it allows for a very high staff to guest ratio, resulting in high touch quality care where guests are recognized and greeted by their names. We're glad that check-in was effortless and welcoming for you and that you enjoyed the buggy ride to the villa, which provided a bird's eye view of the grounds. We're thrilled that you found your villa to be expansive, well laid out, and pleasurable, and that you found the wifi to be constant and dependable. We're sorry to hear that some of the dishes didn't meet your expectations and we'll definitely use your feedback to improve our food offerings. We're glad to hear that the staff's fluency in English made your stay easy and that you appreciated the shuttle services to and from Ubud. We truly value your feedback and we hope that you'll give us the opportunity to welcome you back soon for another memorable stay at the Viceroy Bali.

10/10 Excellent

Rajeev

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The resort is beautiful and well maintained with so many intricate stone carvings donning the walls. The staff is very hospitable and affectionate. The Cascade restaurant is very elegant with good plant-based choices. The Aperitif (2nd restaurant) is also very chic for fine dining, but the portion size is extremely small. Good free shuttle service to Ubud. Would stay again!!
Stayed 5 nights in Jan 2023
Response from Amanda Syrowatka on 26 Jan 2023
Dear Rajeev,Thank you very much for your positive review of our resort! We're thrilled to hear that you enjoyed the intricate stone carvings and the hospitable staff. We'll make sure to pass along your compliments to the team. We're glad to hear that you enjoyed the plant-based options at the Cascade restaurant. Apéritif menus bring together the flavors of modern gastronomy, lesser-known Indonesian ingredients, exquisite produce sourced globally, and also from the property’s own greenhouse harvest. The portions have been designed proportionally as 7-course degustation to fit well with the guest's preferences. We're glad that you found the free shuttle service to Ubud convenient. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for four nights and wouldn’t change a thing. The staff is so welcoming and accommodating. The food at Cascades is so good…we ate there three out of four nights. We enjoyed a couples massage in our villa that was wonderful. We would definitely stay here again.
Stayed 4 nights in Jan 2023
Response from Amanda Syrowatka on 21 Jan 2023
Dear Julie,Thank you for taking the time to share your positive experience during your recent stay with us. We are delighted to hear that you enjoyed the welcoming and friendly staff, the delicious food at our restaurant and the couples massage in your villa. We are thrilled that you would return to stay with us again. We look forward to welcoming you back in the future.

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2022

4/10 Poor

MELIKA

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The rooms are old and bathrooms are somehow gross. Definitely didn't get the 5-star experience we were looking for. You can find a much better place in Bali if you are paying this much. Very dissappointed.
Response from Amanda Syrowatka on 29 Dec 2022
Dear Melika,Thank you for sharing your review of Viceroy Bali and taking the time to post this, but of course, were disappointed to see that your experience not to be in line with expectations. Referring to your concern, each of our rooms comes up with its own specialty and unique concept. According to your confirmed booking, you book Terrace Pool Villa, our third-level room category which is designed thoughtfully with a unique Balinese ancient concept. We are aware that each guest has their own preference and this inspires us the most to create different room category concepts.I have shared this with our teams and our front office team just informed us that your concern did not on our guest's comment.Nevertheless, we will take your comment as our endless dynamic improvement.Meantime, safe travel.

6/10 Okay

Joohwun

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Dec 2022
Response from 아만다 시로왓카 on 27 Dec 2022
주훈님께,바이스로이 발리에서 온 가장 따뜻한 인사를 드립니디.이것은 리뷰 받아서 아주 미안하습니다. 저의 직원이 영업 메네제는 한국어가 가능합니디. 다 한국 손님들이 저의에게 매우 특별합니다. 좋는 시간이 없으면 죄송합니다.제가 도울 수 이는 것은 무엇이든 알려주세요.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel experience I have ever had.
Response from Amanda Syrowatka on 27 Dec 2022
Dear James,It was truly our pleasure to have you in our resort, in the meantime thank you for choosing our resort as your accommodation in Ubud, Bali.We are delighted to know you had an absolutely unbelievable time with us! It would be a pleasure to welcome you back in the future and stay longer with us.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looking for the Paradise? This is the place
Stayed 3 nights in Nov 2022

10/10 Excellent

Agus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just truly amazing. Everything was perfect unless I need to stay longer in this hotel. The suite was super clean and well designed. The breakfast was the best I had so far in Asia hotels. I can’t wait to come back again in the really near future. No doubt to recommend this best luxury hotel. For sure you will love it too😍
Stayed 1 night in Oct 2022
Response from Amanda Syrowatka on 22 Oct 2022
Dear Agus,Thank you so much for your kind words about Viceroy Bali and also our fine-dining restaurant Apéritif. We are glad you could experience our resort during the pandemic for a relaxing retreat. The teams have worked hard to maintain our high standards. I hope we can welcome you back again soon.