Exterior detail

Reviews of Maya Ubud Resort and Spa

5 out of 5
Maya Ubud Resort and Spa
Jalan Gunung Sari, Peliatan, Ubud, Bali

Reviews

9.6

Exceptional

Rating 10 - Excellent. 582 out of 715 reviews" "
Rating 8 - Good. 100 out of 715 reviews" "
Rating 6 - Okay. 23 out of 715 reviews" "
Rating 4 - Poor. 8 out of 715 reviews" "
Rating 2 - Terrible. 2 out of 715 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

2/10 Terrible

Gary

We booked for March and due to a family illness we had to put off until Aug. We requested a change in December, but they refused. Last week they accepted the change for an extra USD110 per night. Expedia did nothing. Buyer beware...
Stayed 3 nights in Mar 2024
Response from Mara on 25 Mar 2024
Dear Gary,Thank you for choosing Maya Ubud Resort & Spa and sharing your invaluable feedback!We understand the difficulties that arise from unexpected situations such as family illnesses, and we sympathize with your need to reschedule your stay. However, as stated in our booking policies, non-refundable bookings are subject to availability for date changes, and transitioning between low and high seasons may incur additional charges. We regret any inconvenience caused by the need for you to pay a rate difference when changing your reservation from December to August. Nonetheless, we were pleased to accommodate your request despite the challenges. Your understanding of the circumstances is greatly appreciated.We will consider it as we continually review and improve, to provide the best possible experience for our guests. We hope to have the opportunity to welcome you to Maya Ubud Resort & Spa in the future.With kind regards,Wayan MaraResort Manager

10/10 Excellent

Karthika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful resort with the best facilities. And the staff are so attentive and friendly. The best of resorts
Stayed 3 nights in Mar 2024
Response from Mara on 25 Mar 2024
Dear Tanya,Thank you for your review and for choosing Maya Ubud Resort & Spa for your recent stay! We're delighted you found our resort beautiful with top-notch facilities with attentive and friendly service team members throughout your stay. Your kind words mean a lot to us, and we're thrilled to be considered the best of resorts by you.We look forward to welcoming you back for another exceptional experience in the future.Warm regards,Wayan MaraResort Manager

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool villa and resort was a perfect combination of having access to other people and having our own boogie little space. The staff was wildly service orientated, the river pool was neat, the resturaunt had good foot, and the walking paths around the resort are nice! They also had Legong dance our final night which had two dozen musicians and a half dozen dancers - it was a GREAT viewing experience included in the amenities!
Response from Mara on 25 Mar 2024
Dear Taylor,Thank you for sharing your wonderful experience at Maya Ubud Resort & Spa! We're thrilled you enjoyed your stay in our heavenly pool villa and found it a perfect combination of privacy and access to amenities. We're delighted that you appreciated the service-oriented team members, the unique Riverside Infinity pool, and the delicious food at our restaurant. Additionally, we're glad you enjoyed exploring forest trails/the walking paths around the resort, finding them to be a pleasant addition to your stay. The Legong dance performance on your final night sounds like a memorable experience.Thank you for choosing to stay with us, and we hope to welcome you back for another memorable stay in the future.With kind regards,Wayan MaraResort Manager

10/10 Excellent

Songhyun

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy to share my experience at Maya Ubud. First of all, amazing staffs with professional and friendly service. We only stay inside the hotel during our stay and enjoyed lots of programs provided by Maya. They offer all different kinds of programs for complimentary such as morning yoga, meditation, afternoon tea etc and even some with extra fee. Food options were pretty good too and great to have 24 hours room service with variety of menu options. Received two spa treatment sessions. They are a bit pricy compared to the ones in downtown, but should definitely try because they offer treatments outdoor in the middle of the jungle! It was such a refreshing experience for my party. Very safe property with securities and they even have pick up service by golf carts every-single-time on request. Definitely recommend this property!!
Stayed 2 nights in Mar 2024
Response from Mara on 25 Mar 2024
Dear Songhyun,We are thrilled to hear about your exceptional experience at Maya Ubud Resort & Spa! Your compliments regarding our team's professionalism and friendliness are greatly appreciated. We are pleased that you thoroughly enjoyed the variety of complimentary programs we offer, including morning yoga, meditation, and afternoon tea, as well as the optional activities available for an additional fee. Additionally, we're glad you found our food options satisfactory and appreciated the convenience of our 24-hour room service with a diverse menu selection.It's wonderful you indulged in our spa treatments amidst the jungle ambiance, finding them to be a refreshing and memorable experience. While we understand our spa treatments may be priced slightly higher than those downtown, we believe the unique outdoor setting adds significant value to the experience. Thank you for recommending our resort, and we eagerly await the opportunity to welcome you back for another rejuvenating stay.With kind regards,Wayan MaraResort Manager

10/10 Excellent

Gabriel ABU BAKR SADIQ

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I’ve ever stayed at. I love it:
Stayed 8 nights in Feb 2024
Response from Mara on 14 Mar 2024
Dear Gabriel Abu Bakr Sadiq, Thank you for your review and stay! We're delighted that Maya Ubud Resort & Spa stands out as the best resort you've ever stayed at. We hope to welcome you back for another fantastic stay in the future.With kind regards,Wayan MaraResort Manager

10/10 Excellent

Tylie-Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful food, people, spa, grounds and the rooms were incredible. Security guys at front made me feel safe as they man the grounds very well. It also includes lots of amazing free activities like meditation, yoga and walking tours. The floating Brekky in the pool is a major highlight. Do yourself a favour and book this resort. Just wow!
Stayed 4 nights in Feb 2024
Response from Mara on 8 Mar 2024
Dear Tylie-Anne, Thank you for your glowing review and for choosing Maya Ubud Resort & Spa for your stay! We're glad that you enjoyed our delicious food, friendly team, luxurious Spa at Maya, well-maintained huge expansive grounds, and incredible rooms. Guests' safety and comfort are our top priorities, and we're pleased that our security team contributed to your peace of mind during your stay. We're also delighted that you took advantage of our complimentary activities, including meditation, yoga, and walking tours, and that you found the floating breakfast in the pool to be a major highlight. Your recommendation means a lot to us, and we can't wait to welcome you back for another unforgettable experience at our resort.With kind regards,Wayan MaraResort Manager

10/10 Excellent

rupika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Dainora, honolulu

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This is our favorite resort in the world, we stayed at Maya Ubud every single time we visited Bali…sometimes for a week and sometimes for a month. The property is so peaceful with lush vegetation, two most beautiful pools and the area of the resort is huge. It is so nice to come back to the resort after busy and crowded visi to Ubud. still Maya is just 10-15 minutes away from all attractions. and the best part of this resort is the people that work here. We made many friends over the years and we are always felt that we came back home upon returnong to Maya. Thank you and we are looking forward to our next stay at Maya Ubud.
Stayed 17 nights in Feb 2024
Response from Mara on 8 Mar 2024
Dear Dainora, Thank you for your glowing review and for choosing Maya Ubud Resort & Spa as your favorite resort in the world! We're thrilled that you've had such memorable experiences with us over the years. It's great to know that you find our 10-hectare resort peaceful, with its lush vegetation and beautiful pools, and that you appreciate the convenience of being close to Ubud's attractions while still enjoying a tranquil atmosphere. We're especially grateful for your kind words about our team members – creating a welcoming and home-like environment for our guests is always our top priority. We can't wait to welcome you back for your next stay at our resort!With kind regards,Wayan MaraResort Manager

8/10 Good

Janet

Liked: Cleanliness
Stayed 5 nights in Feb 2024

10/10 Excellent

Pimjai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing beyond what we hope for. The staffs were super friendly What a beautiful property. We had an amazing time here.
Stayed 2 nights in Feb 2024
Response from Mara on 23 Feb 2024
Dear Pimjai,Thank you for your glowing review of Maya Ubud Resort & Spa! It was our pleasure to host you, and we are delighted to hear that you had an amazing time with us. We hope to have the opportunity to welcome you back for another memorable stay in the future.With kind regards,MaraResort manager

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay with the property being well appointed.. The twice daily service was non intrusive.. Customer service was perfect both at reception, in the dining area and transport requests throughout the day.
Stayed 5 nights in Feb 2024
Response from Mara on 17 Feb 2024
Dear Diane,Thank you so much for sharing your positive experience with us! We're glad that you had a great stay and that you appreciated our well-appointed property, non-intrusive service, and perfect customer service across various areas of the resort. Your satisfaction is our top priority, and we look forward to welcoming you back to Maya Ubud Resort & Spa for another wonderful stay.With kind regards,MaraResort Manager

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very welcoming
Stayed 4 nights in Feb 2024
Response from Mara on 17 Feb 2024
Dear Dustin,Thank you for your recent stay! Delighted to hear that our team made your stay enjoyable. We hope to welcome you back to Maya Ubud Resort & Spa soon for another wonderful experience.With kind regards,MaraResort Manager

10/10 Excellent

Edith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous swimming pool.
Stayed 1 night in Feb 2024
Response from Mara on 17 Feb 2024
Dear Edith,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our fabulous infinity pool during your stay. Your satisfaction is our top priority, and we hope to welcome you back to Maya Ubud Resort & Spa for another fantastic experience soon.With kind regards,MaraResort Manager

6/10 Okay

Adhiraj

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property is nice surrounded by jungle however we couldn't sleep properly as we had Gecko lizard in our room and was making too much noise. We couldn't sleep properly because of this noise. Staff caught one later but we were still able to hear on our second day possibly another one and i got advised that gecko is common here as hotel is close to nature. My point is these things should stay out of the room not inside otherwise what's the point of paying that much if you can't even sleep properly.
Stayed 2 nights in Jan 2024
Response from Mara on 31 Jan 2024
Dear Adhiraj,Thank you for sharing your feedback with us following your recent stay at Maya Ubud Resort & Spa. We sincerely apologize for any inconvenience caused by the presence of geckos in your room, and we understand the impact it had on your sleep quality.Being surrounded by nature, we do encounter occasional wildlife, and while geckos are indeed common in tropical environments, we acknowledge that their presence in the room can be unsettling. We apologize for any discomfort you experienced.Your feedback is valuable to us, and we will take measures to address the issue to ensure a more comfortable stay for our guests in the future. We appreciate your understanding and hope that despite this, you were able to enjoy other aspects of our resort.If your travels bring you back to Ubud Bali, we would be honored to have another opportunity to provide you with a more seamless and enjoyable experience.With kind regards,MaraResort Manager

10/10 Excellent

Hao

Liked: Cleanliness, staff & service, property conditions & facilities
just a small suggestion for the gym. a bit small.
Stayed 2 nights in Jan 2024
Response from Mara on 31 Jan 2024
Dear Hao,Thank you for your 5-star rating on Expedia after your recent stay at Maya Ubud Resort & Spa. We appreciate your positive feedback. Regarding the gym size, we've noted your suggestion and will consider it as we strive to enhance our facilities.We hope to welcome you back for another wonderful stay in the future.With kind regards,MaraResort Manager

10/10 Excellent

Danish

Stayed 3 nights in Jan 2024
Response from mara on 31 Jan 2024
Dear Danish,Thank you for your 5 out of 5 rating on Expedia!Your satisfaction is our priority, and we look forward to hosting you again in the future at Maya Ubud Resort & Spa.Warm regards,MaraResort Manager

10/10 Excellent

Jeannine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Mara on 31 Jan 2024
Dear Jeannine,Thank you for your 5 out of 5 rating on Expedia! Your satisfaction is our goal, and we hope to welcome you back for another exceptional stay.With kind regards,MaraResort Manager

10/10 Excellent

Lance

Stayed 2 nights in Jan 2024
Response from Mara on 6 Feb 2024
Thank you, Lance, for the perfect rating! We're thrilled you enjoyed your experience with us at Maya Ubud Resort & Spa. We hope to welcome you back soon!With kind regards,MaraResort Manager

10/10 Excellent

Khloe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and resort and highly recommend staying here! The restaurants and facilities are amazing and staff is incredible! Quick tip though ask for food bill in advance as that process is a bit lengthy!
Stayed 2 nights in Jan 2024
Response from Mara on 12 Jan 2024
Dear Khloe,Thank you for taking the time to share your positive experience at Maya Ubud Resort & Spa on Expedia. We are delighted to hear that you found our property and resort to be amazing, and we appreciate your high recommendation.Your compliments on our restaurants, facilities, and incredible staff are truly appreciated, and we are thrilled that you had an enjoyable stay with us. We also take note of your feedback regarding the food bill process, and we will certainly review and improve this aspect to ensure a smoother experience for our guests.We look forward to the pleasure of welcoming you back to Maya Ubud Resort & Spa for another wonderful stay.With kind regards,MaraResort Manager

10/10 Excellent

Allal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Mara on 12 Jan 2024
Dear Allal,Thank you for the perfect 5 out of 5 rating on Expedia! We're thrilled you enjoyed your stay at Maya Ubud Resort & Spa. If there's anything specific you loved about your experience, we'd love to hear it. Looking forward to welcoming you back for another exceptional stay.With kind regards,MaraResort Manager

10/10 Excellent

Mimi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Mara on 12 Jan 2024
Dear Mimi,Thank you for the 5 out of 5 rating on Expedia! We're delighted to hear you had a positive experience. We look forward to welcoming you back to Maya Ubud Resort & Spa.With kind regards,MaraResort Manager

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 8 nights at this wonderful resort and it was so relaxing! Ticked all the boxes: friendly and helpful staff, great facilities, lush jungle outlook with awesome pools and tasty food selections. The spa treatment was amazing. Also loved the program of activities at the hotel. There's a shuttlebus to take you a short drive to Ubud centre and it was easy to get a driver and explore well beyond Ubud.
Stayed 8 nights in Nov 2023
Response from Mara on 27 Dec 2023
Dear Natasha,Thank you for choosing Maya Ubud Resort & Spa for your 8-night stay, and for taking the time to share your positive experience on Expedia. We're thrilled to hear that our resort provided a relaxing and enjoyable getaway for you.It's wonderful to know that our friendly and helpful team, great facilities, lush jungle outlook, pools, and tasty food selections contributed to a memorable stay. We're delighted that you enjoyed the amazing spa treatment and the variety of activities we offer.We agree with you, and we're pleased that our shuttle service made it convenient for you to explore Ubud and beyond. We look forward to welcoming you back for another delightful stay at Maya Ubud Resort & Spa.With kind regards,MaraResort Manager

8/10 Good

Maarten

Stayed 8 nights in Dec 2023
Response from Mara on 12 Jan 2024
Dear Maarten,Thank you for your 4 out of 5 rating on Expedia. We appreciate your feedback. If there's anything specific you'd like to share about your stay, please feel free to let us know. We hope to have the pleasure of welcoming you back to Maya Ubud Resort & Spa in the future.With kind regards,MaraResort Manager

10/10 Excellent

Abdallah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality at maya ubud is unmatched from all previous experiences at other hotels. If staying in ubud, this resort is the place to be. Also, I huge shoutout to one of the workers ganggawir, he was exceptional and made sure everything went well for me and the wife during are stay. He went above and beyond with every little thing when caring for us. Thank you ganggar and maya ubud!
Response from Mara on 21 Dec 2023
Dear Abdallah,Thank you for choosing Maya Ubud and for sharing your outstanding experience on Expedia! We are truly honored by your kind words and delighted to hear that our hospitality surpassed your previous hotel experiences. A special shoutout to Ganggawir! We're thrilled to hear that he provided exceptional service, going above and beyond to ensure that every detail of your stay with your wife was taken care of. Ganggawir and the entire team appreciate your acknowledgment. Thank you for your heartfelt review, Abdallah. We look forward to welcoming you and your wife back for more memorable moments at Maya Ubud Resort & Spa.Warm regards,MaraResort Manager

10/10 Excellent

Christopher

Response from Mara on 23 Feb 2024
Dear Christopher,Thank you for your perfect rating! We are delighted that you had an excellent experience during your stay with us.We hope to welcome you back to Maya Ubud Resort & Spa soon.With kind regards,MaraResort Manager

10/10 Excellent

Sanket

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Mara on 21 Dec 2023
Dear Sanket,Thank you for giving us a perfect 10 out of 10 on Hotels.com! We can't wait to welcome you back for another outstanding stay at Maya Ubud Resort & Spa again.With kind regards,MaraResort Manager

10/10 Excellent

eleni, chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful!
Stayed 2 nights in Dec 2023
Response from Mara on 6 Dec 2023
Dear Eleni,Thank you for taking the time to leave us a perfect 5 out of 5 rating on Expedia! We hope to welcome you back for more wonderful experiences in the future at Maya Ubud Resort & Spa.Warm regards,MaraResort Manager

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A true relaxing sanctuary in the middle of Bali’s lush garden forests. A massive sprawling resort with private villas and hotel rooms with magnificent scenic views. The staff were all extremely friendly and helpful. Great breakfast buffet with awesome views. So sad our stay had to come to an end. Will hopefully return one day and would definitely recommend for others to stay. Thank you J.S
Stayed 5 nights in Nov 2023
Response from Mara on 6 Dec 2023
Dear Joseph,Thank you for sharing your exceptional 10/10 review on Expedia! We're overjoyed to hear that you experienced Maya Ubud Resort & Spa as a true relaxing sanctuary.Your kind words about our massive sprawling resort, private villas, and hotel rooms with magnificent scenic views are truly appreciated. We're delighted that you found our staff to be extremely friendly and helpful, enhancing your overall experience. It's fantastic to know that you enjoyed the great breakfast buffet with awesome views.We want to share that Maya Ubud Resort & Spa is conveniently located just 15 minutes from iconic the Ubud Palace and Market, set within a sprawling 10-hectare. Thank you for considering a return visit, and we truly appreciate your recommendation to others. We can't wait to welcome you back to our Resort for another memorable stay.With kind regards,MaraResort Manager

10/10 Excellent

Yarledy Andrea

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We loved it ! Is much better in person than in pictures! Staff is amazing, food is quit delicious and the property is absolutely beatiful. I will recomend or for sure to my friends. They all loved my stories in that hotel
Stayed 4 nights in Nov 2023
Response from Mara on 4 Dec 2023
Dear Yarledy Andrea,Thank you for taking the time to share your glowing 5-star review on Expedia! We're overjoyed to hear that you loved your experience at Maya Ubud Resort & Spa. Your compliments about our staff, delicious food, and the beauty of our property mean the world to us. We're delighted that the reality exceeded the pictures! Thank you for recommending us to your friends, we can't wait to welcome them and create more memorable stories together.With kind regards,MaraResort Manager

10/10 Excellent

Yu tien

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort which has been well maintained. It is in a peaceful riverside but within 5 minute drive from ubud town. The staff are all excellent and very friendly and helpful. Highly recommended!
Stayed 4 nights in Nov 2023
Response from Mara on 4 Dec 2023
Dear Yu Tien,Thank you for taking the time to share your positive experience with us on Expedia! We greatly appreciate your kind words about our staff, and we're delighted that you found them to be excellent, friendly, and helpful. It's wonderful to know that you had a highly recommended stay!Regarding our proximity to Ubud town, we're pleased to confirm that our Resort is conveniently located just 1.5 km from the Ubud Palace and Market. Additionally, we offer a complimentary hourly shuttle service for our guests.We look forward to welcoming you back for another delightful stay at Maya Ubud Resort & Spa!With kind regards,MaraResort Manager

6/10 Okay

John

Disliked: Property conditions & facilities
The food menu was terrible. The menu needs a redesign. I did a cooking course at the resort and the food in that was amazing but not on the main menus. The staff were at times unfriendly and felt unhelpful or empathetic. Like my pool was broken for a day but I wasn’t offered a cocktail or anything to say “sorry”. Staff over dinner wasn’t enough and food and drinks orders were poorly managed. Like ordering something then told it wasn’t available 30 mins later. Or only clearing half the table.
Stayed 4 nights in Nov 2023
Response from Mara on 4 Dec 2023
Dear John,Thank you for sharing your experience with us. We sincerely apologize for the challenges you faced during your stay. Your feedback is invaluable, and we are actively addressing the issues raised to enhance our services.We appreciate your participation in the cooking course and are delighted to hear you enjoyed it. Your concerns regarding the food menu, staff interactions, and pool inconvenience have been noted, and we are committed to making improvements.Please know that your feedback is taken seriously, and we hope to have the opportunity to welcome you back at Maya Ubud Resort & Spa, providing a much-improved experience.With kind regards,MaraResort Manager

10/10 Excellent

Vandana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful surroundings we only spent two days there so didnt get to enjoy alot of the facilities this place had to offer. The room overlooked the forest and so did the resturant. The food in the hotel was very good. I highly recommend this resort. The yoga in the morning was my favorite activities. I would stay here again. Only downside is they knew we were coming and yet our room was not ready for 2.40pm. Staff was very nice we had a very relaxing time.
Response from Mara on 4 Dec 2023
Dear Vandana,Thank you for choosing Maya Ubud Resort & Spa and for sharing your wonderful 5-star review on Expedia! We're thrilled to hear that you enjoyed the beautiful surroundings, the forest-view room, and the delightful culinary experience at our restaurant.We appreciate your recommendation and are delighted to know that you found our morning yoga activities to be a highlight of your stay. We apologize for any inconvenience caused by the delay in your room readiness, and we'll certainly address this to ensure a smoother experience for our guests.Our team is grateful for your kind words about the staff and is pleased to hear that you had a relaxing time with us. We look forward to the pleasure of hosting you again, perhaps for a longer stay next time.With kind regards,MaraResort Manager

10/10 Excellent

Debkumar

Stayed 3 nights in Nov 2023
Response from Mara on 4 Dec 2023
Dear Debkumar,We're thrilled you gave us a 5-star rating on Expedia! Thanks for choosing Maya Ubud Resort & Spa. We hope to welcome you back for another fantastic stay.With kind regards,MaraResort Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A diamond in UBUD
Hotel is a beauty in UBUD, personal is very helpful. Service, food, hotel installations are EXCELLENT. 200% recommended to stay at Maya UBUD. They have transfer from Denpasar airport with a charge, but believe that the 1.30 hours drive is worth it.
Stayed 2 nights in Nov 2023
Response from Mara on 18 Nov 2023
Dear Anonymous,Thank you for the stellar 10/10 rating on Hotels.com! We are thrilled to read your kind words about Maya Ubud Resort & Spa being a diamond in Ubud. It's heartening to know that our helpful staff, excellent service, and beautiful installations contributed to your positive experience. We appreciate your recommendation and hope to welcome you back for another outstanding stay.With kind regards,MaraResort Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mara on 18 Nov 2023
Dear Anonymous,Thank you for the perfect 10/10 rating on Hotels.com! We're delighted to hear about your positive experience at Maya Ubud Resort & Spa. We appreciate your feedback and look forward to welcoming you back.With kind regards,MaraResort Manager

6/10 Okay

Clayton

Liked: Cleanliness, staff & service
There were many moments of communication difficulty with the staff at breakfast and dinner. Some servers don't speak English well enough to get the order made properly. Also, the sliding glass doors to the Villas LOCK when closed and no one told us this. We were locked outside our Villa in the heat without shoes for over 1/2 an hour! When management came to let us in, they did not take responsibility for the oversight nor did they offer any compensation for our trouble. I do not consider this to be a 5 Star hotel. Perhaps a 3 or 4 star, but not 5.
Stayed 3 nights in Nov 2023
Response from Mara on 18 Nov 2023
Dear Clayton,Thank you for sharing your experience with us. We sincerely apologize for the communication challenges you faced and the inconvenience with the locked sliding glass doors. We understand the impact this had on your stay and regret any discomfort caused.Your feedback is invaluable, and we assure you that we are addressing the issues mentioned to enhance our services. We apologize for any oversight on our part and appreciate your understanding.We value your input and hope for the opportunity to welcome you back, providing a more seamless and enjoyable experience at Maya Ubud Resort & Spa.With kind regards,MaraResort Manager

10/10 Excellent

Saro, Sun Valley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Mara on 18 Nov 2023
Dear Saro,Thank you for the 5-star rating on Expedia! We're delighted you enjoyed your stay at Maya Ubud Resort & Spa. We appreciate your positive feedback and hope to welcome you back soon.With kind regards,MaraResort Manager

10/10 Excellent

Vorleak

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience; the resort was beautiful and very quiet. Everyone there was very friendly and helpful. A lot of activities to do on the resort!
Stayed 3 nights in Oct 2023
Response from Mara on 30 Oct 2023
Dear Vorleak,Thank you for taking the time to share your exceptional experience at Maya Ubud Resort & Spa! Our resort, nestled amidst the lush greenery of the forest and the captivating beauty of the rice terraces, offers a serene escape into nature. We're delighted that you found our location to be a perfect backdrop for your stay.It's heartwarming to know that you found our team to be very friendly and helpful. Providing warm and attentive service is at the core of our hospitality, and we're pleased to see that it left a positive impression on you.We look forward to welcoming you back to Maya Ubud Resort & Spa soon.With kind regards,MaraResort Manager

10/10 Excellent

Virandra, Glenview

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view and very private.
Stayed 5 nights in Oct 2023
Response from Wayan on 22 Oct 2023
Dear Virandra,Thank you for taking the time to leave a 5-star review on Expedia. We're delighted to hear that you enjoyed the great views and the privacy that Maya Ubud Resort & Spa offers. Your feedback is truly appreciated, and we hope to welcome you back for more memorable moments amid our beautiful surroundings.With kind regards,MaraResort Manager

10/10 Excellent

Vivek

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property
Stayed 6 nights in Sep 2023
Response from Wayan on 6 Oct 2023
Dear Vivek,Thank you so much for taking the time to share your positive feedback with us. We are thrilled to see your 5-star rating for Maya Ubud Resort & Spa.We hope to have the pleasure of hosting you again in the future.With kind regards,MaraResort Manager

10/10 Excellent

CAROLINE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible property. Beautiful grounds. It is nestled in nature; there is a river that runs through the property on one side, and on the other there is a rice field. The Hotel has been here for more than 20 years. If you want to relax and have a peaceful stay in Ubud ; this is where to go. The staff is very attentive, the facilities are immaculate, and will be aesthetic is very pleasing to the eye.
Stayed 4 nights in Sep 2023
Response from Wayan on 6 Oct 2023
Dear Caroline,Thank you so much for taking the time to leave us such a wonderful 5-star review following your stay with us on Expedia. We greatly appreciate your kind words and your detailed description of our Resort.We're thrilled to hear that you found our grounds to be incredible, with the natural beauty of the river and rice fields creating a serene and peaceful atmosphere. Your mention of our long-standing presence in Ubud is a testament to our commitment to providing exceptional experiences to our guests. We're pleased that you found our staff attentive and our facilities immaculate. Additionally, we are excited to share that our Resort has recently undergone renovations, including updates to our Suites and Villas, along with the addition of new facilities. We hope these improvements will enhance the experience for our guests even further.Thank you for choosing to stay at Maya Ubud Resort & Spa, and we look forward to the opportunity to welcome you back in the future. With kind regards,MaraResort Manager

8/10 Good

Leow Kwee

Liked: Cleanliness, staff & service
Excellent staff services
Stayed 2 nights in Sep 2023
Response from Mara on 18 Sept 2023
Dear Leow Kwee,Thank you for your kind words about our staff services at Maya Ubud Resort & Spa. We greatly appreciate your feedback and look forward to serving you again in the future.With kind regards,MaraResort Manager

10/10 Excellent

Kelly

Stayed 2 nights in Sep 2023
Response from Wayan on 6 Oct 2023
Dear Kelly,Thank you for your fantastic 5-star rating! We're delighted to know that you had an excellent experience at Maya Ubud Resort & Spa. We look forward to welcoming you back for another wonderful stay.With kind regards,MaraResort Manager

10/10 Excellent

Maite

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Mara on 4 Sept 2023
Dear Maite,Thank you for your perfect 10 out of 10 rating on Hotels.com! We hope to welcome you back to Maya Ubud Resort & Spa for another exceptional stay in the future.With kind regards,MaraResort Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting with many options and programs to enhance one's stay
Stayed 2 nights in Aug 2023
Response from Mara on 4 Sept 2023
Dear David,Thank you for sharing your thoughts on our beautiful setting and the various options and programs we offer to enhance our guests' stays. We're delighted that you found our resort appealing and full of opportunities to make your stay even more enjoyable.In addition to what you've mentioned, we'd like to share that we also offer a wide range of daily activities such as forest trails, yoga sessions, paddy rice terrace walks, visits to our growing grounds, village trekking experiences, cycling tours, and much more. These activities are designed to help our guests connect with the natural beauty and culture of the area.We hope to welcome you back to Maya Ubud Resort & Spa, where you can explore all these exciting activities and make the most of your time with us.With kind regards,MaraResort Manager

10/10 Excellent

darrell

Liked: Cleanliness, staff & service, property conditions & facilities
Very very good, will be back, staff are amazing. Facilities best I’ve even been to
Stayed 3 nights in Aug 2023
Response from Mara on 4 Sept 2023
Dear Darrell,Thank you for taking the time to leave a 5-star review on Wotif! We're thrilled to hear that you had a very, very good experience during your stay at Maya Ubud Resort & Spa. Your kind words about our team and facilities mean a lot to us.We can't wait to welcome you back for another exceptional stay in the future.With kind regards,MaraResort Manager

10/10 Excellent

Jacqueline, Pennant Hills

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is first class, but make sure you purchase a package deal as most things are Australian pricing as add-ons. Gorgeous property with so many books to explore.
Stayed 4 nights in Aug 2023
Response from Mara on 4 Sept 2023
Dear Jacqueline,Thank you for taking the time to leave a 5-star review on Expedia! We're delighted to hear that you had a first-class experience during your stay with us. Your feedback is greatly appreciated.We're pleased to know you enjoyed exploring our gorgeous Resort, and we agree that it offers a unique and immersive experience.We look forward to welcoming you back to Maya Ubud Resort & Spa for another exceptional stay in the future.With kind regards,MaraResort Manager

10/10 Excellent

mark, Casuarina

Liked: Cleanliness, staff & service, property conditions & facilities
all good
Stayed 7 nights in Jun 2023
Response from Mara on 16 Aug 2023
Dear Mark,We appreciate your feedback and are pleased to know that you had a great experience! Should you have any further comments or if there's anything you particularly enjoyed, please don't hesitate to share. We look forward to having the opportunity to welcome you back at Maya Ubud Resort & Spa in the future.With kind regards,MaraResort Manager

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property. The perfect mix of sophistication and nature. The staff are very attentive and friendly. The restaurants are easy to book reservations with a large variety of local and international cuisine. Ideal for families and couples. The infinity pool overlooking the river is a must!
Stayed 5 nights in Aug 2023
Response from Mara on 16 Aug 2023
Dear Ana,Thank you for sharing your positive experience at Maya Ubud Resort & Spa! It's delightful to hear that you enjoyed your stay at our Resort and found it to be a wonderful blend of sophistication and nature. The attentive and friendly team members, along with the diverse range of dining options, certainly seem to have added to your enjoyment. The Riverside Infinity Pool with its scenic view of the Petanu River sounds like a definite highlight. Whether for families or couples, it sounds like our Resort offered an ideal retreat. We appreciate your review and hope to welcome you back in the future for another exceptional stay!With kind regards,MaraResort Manager