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It’s one of good choice if you need to transit a night in HK. Easy to get whatever you need near the hotel because the outlet is next to it.
Howe Tseng
Stayed 1 night in Mar 2024
10/10 Excellent
Alexander
Travelled with partner
23 Feb 2024
Liked: Amenities
The staff in this hotel are lovely, so helpful and courteous. The hotel location was great for airport, outlet shopping and Lantau, will definitely stay here again
Outdated and old. Room had an funky smell. Button on the lights are all worn out. Only good thing is close to MTR, staff is accomodating and close to the Citygate outlets.
Very nice view, friendly staffs, clean, but a few outlets were not working in the room, needed to call the staff to fix. Overall it’s a great stay.
Bingchu
Stayed 3 nights in Nov 2023
4/10 Poor
Raymond
Travelled with family
4 Dec 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Carpet dirty, stains around the bathtub, bed frame was damaged also the bed side lamp not working, no bottles water supply, until the 3rd day gave back 6 bottles, it’s so rare.
It’s a nice looking hotel & close to MTR easy to reach all locations.
check in was so smooth and fast, we got to checked in to our room before 3PM (which is great for Hong Kong standard), staffs were friendly (this is plus point!)
This is the first time I leave a message on this platform. And if photos are allowed to post, I would. It was a really really bad experience in terms of the dated room cleanliness not only goes to the stained on the desk which obviously hasn’t been wiped and gross. It’s dusty. Bedding is not fresh. Maybe it’s just me being sensitive. I have no idea. But the ac without a proper climate control adjustment with only high medium low setting and keep blowing air the whole time was a real no no for me. I should have left the last day and not staying there for the whole booking cause my body just not ok being in a highly drying environment and I regretted not leaving sooner even I booked for a three day reservation. I absolutely don’t recommend this for elderly to stay here. The worn out non plush no more carpet has a big white stain on it and I HAVE NO ONE SINGLE CLUE WHY THEY WOULD GIVE ME SUCH TERRIBLE ROOM. Only thanks to the concierge whose name is Jerry to help me w my luggage. I’m being really critical here maybe because I’ve stayed in the surrounding hotels like all of them cause I wanted to try different experience and this is a total waste of money.
Two extra annoying points are—no outlet converter provided for my computer but stated that i have to buy from the hotel instead, like what a GREAT hospitality right. AND the shuttle bus was emitting fume the whole time when passengers were waiting inside the car before the departure time. Can’t stand it personally. Nov2023
Great hotel in nice area, free airport shuttle bus, helpful and friendly staff.
Special mention for Junko in the premier lounge:,a kind friendly and very helpful lady who’s a credit to the hotel
Great for travellers who have a flight to catch the next day
Linna
Stayed 1 night in Sep 2023
Response from Daniel on 6 Oct 2023
Dear Linna:We very much appreciate your comments regarding your stay at the Novotel Citygate. Sincerely,Daniel WongAssistant Manager
4/10 Poor
Dena K
4 Oct 2023
I had to get help with the internet router and then my TV didn't work needed to fix it. Decided to have room service got my food and a roach/bugs was on my tray
Dena K
Stayed 1 night in Oct 2023
Response from Daniel on 6 Oct 2023
Dear Guest:Thank you for taking the time to tell us about your experience at the Novotel Citygate I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Sincerely,Daniel WongAssistant Manager
6/10 Okay
Susan
30 Sept 2023
Liked: Staff & service, room comfort
Needs an overhaul
Stayed here as we had an early flight. The positives: a very comfortable bed, excellent customer service and our room was available at 8am in the morning. It was a short walk to the train station to take you into town and was attached to the shopping centre. The negatives: it needs an overhaul. Out of the lift we were greeted with a humidifier in the hall and a smell of damp, and entering our room we had one going in our room. There was mould on our ceiling near the vents. We could'nt find a way of turning on one light by itself, they seemed to be attached to two or three that go on at the same time. I will say they need to be thanked for having a free shuttle to and from the airport. On leaving the airport we followed their instructions to find the shuttle. It runs every 20 minutes exactly which was super convenient with the hectic traffic conditions at such a large airport.
Susan
Stayed 1 night in Sep 2023
Response from Daniel on 6 Oct 2023
Dear Susan:We very much appreciate your comments regarding your stay at the Novotel Citygate. Sincerely,Daniel WongAssistant Manager
The room is exactly in the photo which is great. The room has high ceilings so it makes the room feels great and spacious. But the condition of the room is terrible. Could be just my luck but this was my room before.
There are a lot of stains and black/darken spots in the carpet. Water stains/mold on the ceiling. Water stains on the walls, the framing around the TV was falling apart. The shower area is stained in yellow and black, especially around the edges. There were big cracks on the tiles near the closet, sharp edges that nearly sliced my foot open when I didn't notice it.
Honestly, I've seen room in better condition in 3 star hotels.
Allen
Stayed 1 night in Sep 2023
Response from Daniel on 29 Sept 2023
Dear Allen:Thank you for taking the time to tell us about your experience at the Novotel Citygate I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Sincerely,Daniel WongAssistant Manager