City view

Reviews of Novotel Citygate Hong Kong

4 out of 5
Novotel Citygate Hong Kong
51 Man Tung Road, Tung Chung

Reviews

8.4

Very good

Rating 10 - Excellent. 457 out of 1010 reviews" "
Rating 8 - Good. 386 out of 1010 reviews" "
Rating 6 - Okay. 95 out of 1010 reviews" "
Rating 4 - Poor. 43 out of 1010 reviews" "
Rating 2 - Terrible. 29 out of 1010 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Howe Tseng

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s one of good choice if you need to transit a night in HK. Easy to get whatever you need near the hotel because the outlet is next to it.
Stayed 1 night in Mar 2024

10/10 Excellent

Alexander

Travelled with partner
Liked: Amenities
The staff in this hotel are lovely, so helpful and courteous. The hotel location was great for airport, outlet shopping and Lantau, will definitely stay here again
Stayed 3 nights in Feb 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Newton

Liked: Cleanliness, staff & service, property conditions & facilities
Transfer from Airport service was great.
Stayed 1 night in Jan 2024

8/10 Good

Wilmasw

Stayed 1 night in Jan 2024

10/10 Excellent

Danielle, Denver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
No thank you
Stayed 1 night in Jan 2024

10/10 Excellent

Jose Karlo

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great hotel, with access to great shopping, dining and transport. Convenient on-time free airport shuttle. Comfortable bed.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Rob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy shuttle from airport. Nice hotel by a nice mall.
Stayed 1 night in Dec 2023

10/10 Excellent

Gavin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Yeow Hui

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Jose Paulo

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Outdated and old. Room had an funky smell. Button on the lights are all worn out. Only good thing is close to MTR, staff is accomodating and close to the Citygate outlets.
Stayed 2 nights in Dec 2023

8/10 Good

Anders

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023

10/10 Excellent

soh weng

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Near to the airport and MTR station. Food options in Citygate are great too.
Stayed 5 nights in Dec 2023

10/10 Excellent

Cherie

Liked: Cleanliness, staff & service, property conditions & facilities
I loved my stay
Stayed 2 nights in Nov 2023

8/10 Good

Bingchu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice view, friendly staffs, clean, but a few outlets were not working in the room, needed to call the staff to fix. Overall it’s a great stay.
Stayed 3 nights in Nov 2023

4/10 Poor

Raymond

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Carpet dirty, stains around the bathtub, bed frame was damaged also the bed side lamp not working, no bottles water supply, until the 3rd day gave back 6 bottles, it’s so rare. It’s a nice looking hotel & close to MTR easy to reach all locations.
Stayed 3 nights in Dec 2023

10/10 Excellent

Restu

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
check in was so smooth and fast, we got to checked in to our room before 3PM (which is great for Hong Kong standard), staffs were friendly (this is plus point!)
Stayed 2 nights in Nov 2023

10/10 Excellent

Bryan Che Kan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value. Huge room by HK standards.
Stayed 3 nights in Nov 2023

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect place to stay near HKG airport with super convenient access to the Metro into Hong Kong & Kowloon
Stayed 2 nights in Dec 2023

2/10 Terrible

Cecilia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This is the first time I leave a message on this platform. And if photos are allowed to post, I would. It was a really really bad experience in terms of the dated room cleanliness not only goes to the stained on the desk which obviously hasn’t been wiped and gross. It’s dusty. Bedding is not fresh. Maybe it’s just me being sensitive. I have no idea. But the ac without a proper climate control adjustment with only high medium low setting and keep blowing air the whole time was a real no no for me. I should have left the last day and not staying there for the whole booking cause my body just not ok being in a highly drying environment and I regretted not leaving sooner even I booked for a three day reservation. I absolutely don’t recommend this for elderly to stay here. The worn out non plush no more carpet has a big white stain on it and I HAVE NO ONE SINGLE CLUE WHY THEY WOULD GIVE ME SUCH TERRIBLE ROOM. Only thanks to the concierge whose name is Jerry to help me w my luggage. I’m being really critical here maybe because I’ve stayed in the surrounding hotels like all of them cause I wanted to try different experience and this is a total waste of money. Two extra annoying points are—no outlet converter provided for my computer but stated that i have to buy from the hotel instead, like what a GREAT hospitality right. AND the shuttle bus was emitting fume the whole time when passengers were waiting inside the car before the departure time. Can’t stand it personally. Nov2023
Stayed 3 nights in Nov 2023

10/10 Excellent

Edwin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great hotel with free shuttle bus from the airport. Breakfast was amazing.
Stayed 1 night in Nov 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Mui Joo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Jonathan

Stayed 1 night in Nov 2023

10/10 Excellent

Tanisha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
The hotel was beautiful and so was the staff. Loved the closeness to the mall, train and airport. Bed was comfortable and view was nice too.
Stayed 1 night in Nov 2023

10/10 Excellent

KWANGMENG WILLIAM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location
Stayed 1 night in Nov 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal stay
Great hotel in nice area, free airport shuttle bus, helpful and friendly staff. Special mention for Junko in the premier lounge:,a kind friendly and very helpful lady who’s a credit to the hotel
Stayed 3 nights in Nov 2023

10/10 Excellent

Yan

Stayed 1 night in Oct 2023

10/10 Excellent

Yeow Hui

Stayed 1 night in Oct 2023

10/10 Excellent

jonathan

Stayed 1 night in Oct 2023

8/10 Good

Peter Trent

Liked: Cleanliness, staff & service, property conditions & facilities
Generally very pleased with the experience at this hotel. The only grumble is that some of the breakfast foods weren't hot enough.
Stayed 2 nights in Oct 2023

8/10 Good

Dilipraj

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

SUNG JIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Daniel on 19 Oct 2023
Dear Sung Jin:We very much appreciate your comments regarding your stay at the Novotel Citygate. Sincerely,Daniel WongAssistant Manager

10/10 Excellent

Linna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for travellers who have a flight to catch the next day
Stayed 1 night in Sep 2023
Response from Daniel on 6 Oct 2023
Dear Linna:We very much appreciate your comments regarding your stay at the Novotel Citygate. Sincerely,Daniel WongAssistant Manager

4/10 Poor

Dena K

I had to get help with the internet router and then my TV didn't work needed to fix it. Decided to have room service got my food and a roach/bugs was on my tray
Stayed 1 night in Oct 2023
Response from Daniel on 6 Oct 2023
Dear Guest:Thank you for taking the time to tell us about your experience at the Novotel Citygate I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Sincerely,Daniel WongAssistant Manager

6/10 Okay

Susan

Liked: Staff & service, room comfort
Needs an overhaul
Stayed here as we had an early flight. The positives: a very comfortable bed, excellent customer service and our room was available at 8am in the morning. It was a short walk to the train station to take you into town and was attached to the shopping centre. The negatives: it needs an overhaul. Out of the lift we were greeted with a humidifier in the hall and a smell of damp, and entering our room we had one going in our room. There was mould on our ceiling near the vents. We could'nt find a way of turning on one light by itself, they seemed to be attached to two or three that go on at the same time. I will say they need to be thanked for having a free shuttle to and from the airport. On leaving the airport we followed their instructions to find the shuttle. It runs every 20 minutes exactly which was super convenient with the hectic traffic conditions at such a large airport.
Stayed 1 night in Sep 2023
Response from Daniel on 6 Oct 2023
Dear Susan:We very much appreciate your comments regarding your stay at the Novotel Citygate. Sincerely,Daniel WongAssistant Manager

4/10 Poor

Allen

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room is exactly in the photo which is great. The room has high ceilings so it makes the room feels great and spacious. But the condition of the room is terrible. Could be just my luck but this was my room before. There are a lot of stains and black/darken spots in the carpet. Water stains/mold on the ceiling. Water stains on the walls, the framing around the TV was falling apart. The shower area is stained in yellow and black, especially around the edges. There were big cracks on the tiles near the closet, sharp edges that nearly sliced my foot open when I didn't notice it. Honestly, I've seen room in better condition in 3 star hotels.
Stayed 1 night in Sep 2023
Response from Daniel on 29 Sept 2023
Dear Allen:Thank you for taking the time to tell us about your experience at the Novotel Citygate I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Sincerely,Daniel WongAssistant Manager

10/10 Excellent

Tommy, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to airport with free shuttle. Walk directly into Citygate shopping outlet without worry about weather.
Stayed 1 night in Sep 2023
Response from Daniel on 15 Sept 2023
Dear Tommy:We very much appreciate your comments regarding your stay at the Novotel Citygate. Sincerely,Daniel WongAssistant Manager

8/10 Good

DESIGN

Stayed 1 night in Sep 2023
Response from Daniel on 15 Sept 2023
Dear Guest:We very much appreciate your comments regarding your stay at the Novotel Citygate. Sincerely,Daniel WongAssistant Manager

10/10 Excellent

Gladys Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Daniel on 15 Sept 2023
Dear Joy:We very much appreciate your comments regarding your stay at the Novotel Citygate. Sincerely,Daniel WongAssistant Manager

8/10 Good

Sin Ping

Liked: Cleanliness, staff & service, property conditions & facilities
It's so convenient to shopping, mtr station and Disney land
Stayed 9 nights in Aug 2023
Response from Daniel on 15 Sept 2023
Dear Sin Ping:We very much appreciate your comments regarding your stay at the Novotel Citygate. Sincerely,Daniel WongAssistant Manager

10/10 Excellent

Lirui

Stayed 4 nights in Aug 2023
Response from Daniel on 15 Sept 2023
Dear Lirui:We very much appreciate your comments regarding your stay at the Novotel Citygate. Sincerely,Daniel WongAssistant Manager

8/10 Good

Keith Jolite

Stayed 2 nights in Aug 2023
Response from Daniel on 29 Sept 2023
Dear Keith:We very much appreciate your comments regarding your stay at the Novotel Citygate. Sincerely,Daniel WongAssistant Manager

10/10 Excellent

Chunling

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service, convenient location for everything
Stayed 1 night in Aug 2023
Response from Daniel Wong Assistant Manager on 30 Aug 2023
Dear Chunling:We very much appreciate your comments regarding your stay at the Novotel Citygate.

10/10 Excellent

Katherine Xiaomin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Daniel Wong Assistant Manager on 30 Aug 2023
Dear Katherine:We very much appreciate your comments regarding your stay at the Novotel Citygate. Sincerely,

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Way better than the airport at the hotel. Highly recommend.
Stayed 1 night in Aug 2023
Response from Daniel Wong Assistant Manager on 30 Aug 2023
Dear Alan:We very much appreciate your comments regarding your stay at the Novotel Citygate.