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Reviews of Nina Hotel Tsuen Wan West

4.5 out of 5
Nina Hotel Tsuen Wan West
8 Yeung Uk Road, Tsuen Wan

Reviews

7.6

Good

Rating 10 - Excellent. 371 out of 1293 reviews" "
Rating 8 - Good. 530 out of 1293 reviews" "
Rating 6 - Okay. 211 out of 1293 reviews" "
Rating 4 - Poor. 106 out of 1293 reviews" "
Rating 2 - Terrible. 75 out of 1293 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

May

Disliked: Cleanliness, staff & service, property conditions & facilities
No air conditioning
Stayed 3 nights in Apr 2024
Response from Director of Front Office - Marco Au Yeung on 11 Apr 2024
Dear Valued Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

8/10 Good

Tak Fai, LITTLE NECK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT LOCATION, EASY TRANSITS, LOT OF RESTAURANTS CHOICES
Stayed 2 nights in Mar 2024
Response from Director Of Front Office - Marco AuYeung on 25 Mar 2024
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 Excellent

Pu John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great to stay
Stayed 2 nights in Mar 2024
Response from Director of Front Office - Marco AuYeung on 14 Mar 2024
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 Excellent

Mei Lan

Travelled with partner
Great
Stayed 4 nights in Jan 2024
Response from Assistant Director of Front Office - Marco AuYeung on 5 Feb 2024
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

6/10 Okay

Tin Yee

Travelled with family
Disliked: Staff & service
Overall all good except the front desk male staff named Roy. He is rude and impolite, definitely he is not the one not suitable to work at the front desk. I am shocked on his bad attitude towards to the guest.
Stayed 1 night in Jan 2024
Response from Assistant Director of Front Office - Marco AuYeung on 5 Feb 2024
Dear Valued Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

8/10 Good

Tin Yee

Travelled with family
Liked: Amenities, property conditions & facilities
Overall good and price reasonable
Stayed 1 night in Jan 2024
Response from Assistant Director of Front Office - Marco AuYeung on 14 Jan 2024
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 Excellent

ELIZABETH WAI YIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time stay during xmas eve, and with the busy seasons, the exceptional services Nina provided never fail us. The room is lovely with spectacular view and a birthday cut cake was provided as my other half's birthday. The room was well equipped, even came with a wardrobe room. One word, stunning!
Stayed 1 night in Dec 2023
Response from Assistant Director of Front Office - Marco AuYeung on 27 Dec 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 Excellent

Tak Fai, LITTLE NECK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location & All Easy !
Stayed 6 nights in Dec 2023
Response from Assistant Director of Front Office - Marco AuYeung on 24 Dec 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

4/10 Poor

Martin

Disliked: Staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Assistant Director of Front Office - Marco AuYeung on 17 Dec 2023
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

10/10 Excellent

Joseph Yan Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 28 nights in Nov 2023
Response from Assistant Director of Front Office - Marco AuYeung on 13 Dec 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

6/10 Okay

David

Business traveller
Liked: Staff & service
Disliked: Amenities
Stayed 4 nights in Dec 2023
Response from Assistant Director of Front Office - Marco AuYeung on 13 Dec 2023
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

8/10 Good

Jaden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Assistant Director of Front Office - Marco AuYeung on 13 Dec 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

8/10 Good

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was good except there was a smoke smell. We also asked for one bed but was given two, however we got a free room upgrade so that was nice. There was a bit of confusion at checkin because the receptionist wrote down a different room number than my room so I had to go back down to get my room number.
Stayed 11 nights in Nov 2023
Response from Assistant Director of Front Office - Marco AuYeung on 5 Dec 2023
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

10/10 Excellent

Chilly

Travelled with partner
Liked: Amenities
Transportation convenience
Stayed 13 nights in Nov 2023
Response from Assistant Director of Front Office - Marco AuYeung on 29 Nov 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

8/10 Good

Hervey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Nov 2023
Response from Assistant Director of Front Office - Marco AuYeung on 29 Nov 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Nov 2023
Response from Assistant Director of Front Office - Marco AuYeung on 29 Nov 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 Excellent

Jenny

Stayed 5 nights in Nov 2023
Response from Assistant Director of Front Office - Marco AuYeung on 13 Dec 2023
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

6/10 Okay

Ms L

Liked: Staff & service
Stayed 3 nights in Nov 2023
Response from Assistant Director of Front Office - Marco AuYeung on 20 Nov 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly staff.
Stayed 4 nights in Nov 2023
Response from Assistant Director of Front Office - Marco AuYeung on 17 Nov 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 Excellent

michelle s

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Assistant Director of Front Office - Marco AuYeung on 15 Nov 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 Excellent

Swee Eng Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is big n nice. Aircon is great. Staff is helpful too. Location to hiking zone is great. Bus terminus to airport n certain hiking zone is at doorstep. MTR is within walking distance
Stayed 4 nights in Nov 2023
Response from Assistant Director of Front Office - Marco AuYeung on 15 Nov 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

6/10 Okay

Ka Yan

Stayed 6 nights in Nov 2023
Response from Assistant Director of Front Office - Marco AuYeung on 13 Dec 2023
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

8/10 Good

KAM MAN

Travelled with family
Liked: Cleanliness, staff & service, amenities
冷氣太凍，走廊放了很多空氣清新機，估計有住客在房間內吸煙。
Stayed 13 nights in Oct 2023
Response from Assistant Director of Front Office - Marco AuYeung on 9 Nov 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

2/10 Terrible

Anthea, Brooklyn

Stayed 10 nights in Oct 2023
Response from Assistant Director of Front Office - Marco AuYeung on 29 Nov 2023
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

8/10 Good

Ms L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Assistant Director of Front Office - Marco AuYeung on 6 Nov 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

6/10 Okay

susanna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you pick tower 1 it’s old and dirty
Stayed 17 nights in Oct 2023
Response from Assistant Director of Front Office - Marco AuYeung on 6 Nov 2023
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

8/10 Good

Patrick

Liked: Cleanliness, staff & service
There are lots of good restaurants in its vicinity
Stayed 1 night in Oct 2023
Response from Assistant Director of Front Office - Marco AuYeung on 1 Nov 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

4/10 Poor

hamed

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Noise neighbor room Smoke smell
Stayed 5 nights in Oct 2023
Response from Assistant Director of Front Office - Marco AuYeung on 1 Nov 2023
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ther is a lot shopping mall around that area
Stayed 3 nights in Oct 2023
Response from Assistant Director of Front Office - Marco AuYeung on 11 Oct 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

6/10 Okay

David, Philadelphia

Business traveller
Disliked: Amenities
has to be hotel member in order to have benefits... Otherwise....everything are pricy!
Stayed 2 nights in Sep 2023
Response from Assistant Director of Front Office - Marco AuYeung on 9 Oct 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us and wish that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

8/10 Good

Benjamin

Stayed 7 nights in Sep 2023
Response from Assistant Director of Front Office - Marco AuYeung on 1 Nov 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 Excellent

MULIN

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Sep 2023
Response from Assistant Director of Front Office - Marco AuYeung on 14 Sept 2023
Dear valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

6/10 Okay

WALTER, SAO PAULO

Business traveller
Liked: Cleanliness, staff & service
The rooms aren´t very clean and the overall structure from the hotel requires some improvements.
Stayed 2 nights in Sep 2023
Response from Assistant Director of Front Office - Marco AuYeung on 14 Sept 2023
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

6/10 Okay

Kwan Chi

Disliked: Property conditions & facilities
Response from Assistant Director of Front Office - Marco AuYeung on 7 Sept 2023
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

4/10 Poor

Wing Lam Candy

Disliked: Cleanliness, staff & service, amenities
The cleanliness is very questionable. The whole hotel smells like either cigarette or heavy air freshener. Chaise chair in the room was full of stains, so does the dining chairs. The towels also full of cigarette smell. The services is not any better. Housekeeper entered the room while DND sign was on, made a call afterward to have them finish the room, never responded. Asked the concierge to help to make a call to send an adaptor to my room, and I was asked to make my own call instead. They called themselves 5-star which is really a mind blowing information. Understand Expedia room rate is nothing really special to them, but please do the minimum. Not sure if my room is actually what I booked, but I wasn’t interested in talking to any staff because they don’t seem friendly or helpful. The entire stay was a total disappointment. 2 stars is giving to the bathtub and somewhat convenience location.
Stayed 5 nights in Aug 2023
Response from Assistant Director of Front Office - Marco AuYeung on 2 Sept 2023
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

4/10 Poor

Sharon

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Nina hotel Tsuen Wan west has an excellent location. It is connected to city walk which has numerous dining options. They can definitely have more variety of stores. It has next to a bus station and MTR station is about 20 mins walk. I called twice previously to put in a request to have 2 rooms close to each other because we were growth my elderly mother. Unfortunately, we were assigned to 2 different towers and I was told hotel is sold out. I can’t believe they couldn’t find 2 rooms together when they have over 1600 rooms. Checked in staff did not offer any other options for room move on a later date. When I first walked in, my impression was the room was really dark. Room was dusty. I could see desk on the bed boards, on the desk and the counter. The toilet had a large permanent brown stain. There was no outlet for the air dryer in the bathroom. There was a sewage smell in the bathroom. I was also told my room was not smoking. The cigarette smell was so strong on the floor, I could smell it in my room. Housekeeping staff were friendly and polite.
Stayed 10 nights in Aug 2023
Response from Assistant Director of Front Office - Marco AuYeung on 1 Sept 2023
Dear Guest, hank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

4/10 Poor

pui kwong, Sugar Land

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
hotel not well maintained
Stayed 2 nights in Aug 2023
Response from Assistant Director of Front Office - Marco AuYeung on 27 Aug 2023
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your next stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

8/10 Good

York May

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Pro: Close to airport bus terminal and connected to mall with lots of dinning options. Lovely swimming pools Cons: rooms are dampened on the lower floors especially after showering. We were on 26th floor. We requested change of room on third night of our stay and it improved somewhat. In third
Stayed 5 nights in Aug 2023
Response from Assistant Director of Front Office - Marco AuYeung on 20 Aug 2023
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your next stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

6/10 Okay

Gavin

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The location is easily accessible , plenty of restaurants surrounding the hotel which is good.
Stayed 20 nights in Jul 2023
Response from Assistant Director of Front Office - Marco AuYeung on 13 Aug 2023
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

6/10 Okay

KA YAN

Travelled with partner
Too much annoying Mainland Chinese
Stayed 6 nights in Aug 2023
Response from Assistant Director of Front Office - Marco AuYeung on 2 Sept 2023
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We regret that for not giving you a perfect stay experience. If you encounter any problems during your stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

4/10 Poor

Cleve

Disliked: Staff & service, property conditions & facilities
Think about it before you move!
The second time returned after my Japan and Taiwan trips; first the new room air was not working, then the second room safety box didn’t work. At night, I found the shower could not work and the water control knib was loose. Even after they check, the safety box cannot work, I need to carry all my important documents and money out all the time. The front desk people us always busy and the quality if services were different on each one.
Stayed 3 nights in Aug 2023
Response from Assistant Director of Front Office - Marco AuYeung on 13 Aug 2023
Dear Guest: Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your next stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Overall, the hotel is good especially the convenient location. However, there was a terrible smell in the bathroom. It was not due to the cleaniness. I guess it was from the sewage. The house keeper did excellent job everyday.
Stayed 11 nights in Jul 2023
Response from Assistant Director of Front Office - Marco AuYeung on 13 Aug 2023
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

2/10 Terrible

Nex

Stayed 10 nights in Jul 2023
Response from Assistant Director of Front Office - Marco AuYeung on 21 Aug 2023
Dear Guest, Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your next stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel at convenient location
Comfi beds and convenient location.
Stayed 12 nights in Jul 2023
Response from Assistant Director Of Front Office - Marco AuYeung on 31 Jul 2023
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

2/10 Terrible

Kok keong

Business traveller
Disliked: Staff & service, room comfort
It took too long to check in .
Stayed 2 nights in Jul 2023
Response from Assistant Director Of Front Office - Marco AuYeung on 31 Jul 2023
Dear Guest: Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your next stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit

6/10 Okay

Xiu Ying

Stayed 2 nights in Jul 2023
Response from Assistant Director of Front Office - Marco AuYeung on 13 Aug 2023
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 Excellent

Stacey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
A few shopping malls around the hotel. Super convenient as it is located near the subway. The hotel is clean and the bed is comfortable. Highly recommended. Will be back to stay when i visit Hong Kong again
Stayed 4 nights in Jul 2023
Response from Assistant Director of Front Office - Marco AuYeung on 17 Jul 2023
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 Excellent

Louis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have a good vacation time in hong kong.
It was a very good experience to stay in Nina hotel as usual. Every time i go to Hong Kong. I will stay in nina hotel at tsuen wan west since 2000. This hotel is still good and convenient to everywhere. Hotel staffs are nice. Especially, i want to say thank you to Natalie. She give us a very good service this time.
Stayed 4 nights in Jul 2023
Response from Assistant Director of Front Office - Marco AuYeung on 13 Jul 2023
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

10/10 Excellent

Kimberly

Liked: Staff & service, property conditions & facilities
I liked the fact that the hotel was connected to the mall and MTR station. It was well-situated and very convenient.
Stayed 6 nights in Jun 2023
Response from Assistant Director of Front Office - Marco AuYeung on 13 Jul 2023
Dear Valued guest,Greetings from Nina Hotel Tsuen Wan West, Hong Kong.Thank you very much for your encouraging feedback to us as glad that we meet your expectations. We are very grateful that you had enjoyed the stay. Thank you very much in advance for your time, your motivating score is vital important to our team’s passion and commitment, driving us to reach the best level in hospitability.

6/10 Okay

Ka Ki Annie

Travelled with family and small children
The area is great and you can get anything you need pretty easily however the NINA hotel was not good enough. Front desk staff were not friendly, the room wasnt clean enough, concierge staff were impolite and blunt in communication. Water leakage in the room but no one actually came to see and talk to us regarding its repair or offering a different room for us to stay. Slippery floor is dangerous
Stayed 11 nights in Jun 2023
Response from Assistant Director Of Front Office - Marco AuYeung on 23 Jul 2023
Dear Guest: Thank you very much for choosing to stay at Nina Hotel Tsuen Wan West and for giving us your valuable comments. We are sorry for not giving you a perfect stay experience. If you encounter any problems during your next stay, please feel free to contact the customer service manager on duty. We sincerely look forward to your next visit