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Reviews of Microtel Inn & Suites by Wyndham Raton

2.5 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 402 out of 1002 reviews" "
Rating 8 - Good. 341 out of 1002 reviews" "
Rating 6 - Okay. 146 out of 1002 reviews" "
Rating 4 - Poor. 81 out of 1002 reviews" "
Rating 2 - Terrible. 32 out of 1002 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Carolyn

Liked: Staff & service
Property under construction
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Carolyn,We regret any inconvenience caused by our ongoing improvement work. Your feedback is valuable in enhancing our guest experience. Please reach out to management for any further assistance or feedback.

2/10 Terrible

Robert

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
There is nothing good to share about our stay, I waited for over ten minutes for someone to check me in, I had to go knock on a staff only door to let her know I was even there. There was no elevator my 70 year old wife and I had to hand carry our luggage up two flights of stairs. When I first entered my room I had to use one of the rest room towels to clean the floors in the bathroom and the bedroom!! There was very little sleep, we heard slamming doors repeatedly, kids screaming and conversations from other customers all the way up to 12:00 mid-night, no one came upstairs to see what was going on!! The complimentary breakfast was a joke, I spent way too much much money for this type of poor cleanliness and poor customer service, someone should repay me for whole amount of my stay of one night!! I will never return to this hotel or any other Microtel locations!! I will also let everyone I know to not even think about staying at Microtel!!
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello Robert,We appreciate you sharing your feedback with us. We regret to learn about the challenges you experienced during your recent stay. Our team aims to provide efficient service and ensure a comfortable environment for all guests. Your comments will be passed along to the relevant departments for review. Should you wish to discuss your stay further, please feel free to reach out to our management team directly. Your insights help us enhance the overall guest experience.

4/10 Poor

Linda

Travelled with partner
Disliked: Cleanliness
We paid top dollar, in my mind ( $170) for a room that should have cost under one hundred. Needed maintenance in the bathroom but it was clean. Poor morning choices for food, and again for the cost of the stay I expected more.
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Linda,We appreciate your feedback and regret to hear you felt the value for your stay did not meet your expectations. Our team is dedicated to maintaining a clean environment for all guests. We take note of your comments regarding the room's maintenance and dining options for further improvement. Thank you for bringing these details to our attention.

8/10 Good

Donna, Atlanta

Stayed 2 nights in Feb 2024
Response from Manager on 22 Mar 2024
Hello Donna,We appreciate you choosing our hotel for your stay! If you have any further comments or suggestions, please don't hesitate to reach out to us. We hope to welcome you back in the future for another enjoyable stay!

10/10 Excellent

Hector

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room and service
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Hector,We are pleased to hear that you found our room and service to your liking during your stay. Your positive feedback is truly appreciated by our team. We hope to welcome you back again for another enjoyable experience.

6/10 Okay

FRANK

Travelled with partner
Liked: Cleanliness, staff & service
We were very disappointed with the complimentary breakfast. The only hot item offered was waffles (make them yourself). Waffles, that’s it. We travelled through five states in 5 days, and this was by far the worst breakfast.
Stayed 1 night in Feb 2024
Response from Manager on 21 Feb 2024
Hello FRANK, We appreciate your feedback regarding the breakfast options during your stay. We strive to offer a variety of items to cater to all tastes and will share your comments with the team for review. Thank you for bringing this to our attention as we are always looking for ways to improve our guest experience.

6/10 Okay

Aline

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Manager on 2 Feb 2024
Hello Aline,Thank you for staying with us. We value your feedback and would appreciate it if you could contact us directly to discuss any issues you may have encountered during your stay. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

10/10 Excellent

Theresa

Response from Manager on 26 Jan 2024
Hello Theresa,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience. We strive to provide excellent service and a comfortable atmosphere for our guests. If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back again soon!

10/10 Excellent

Lorena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel has nice parking, even for big vehicles with trailers. Clean and quiet and in walking distance to a gas station and McDonald
Stayed 1 night in Jan 2024
Response from Manager on 12 Jan 2024
Hello Lorena,Thank you for choosing our hotel for your stay. We appreciate your positive feedback regarding our ample parking facilities and convenient location near the gas station and McDonald's. We strive to maintain a clean and peaceful environment for all our guests. We hope to host you again in the future for another pleasant stay.

6/10 Okay

Freddy

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 2 Jan 2024
Hello Freddy, Thank you for choosing our hotel for your recent stay. We value your feedback and would like to invite you to reach out to us directly to discuss any specific areas where we may have fallen short. We appreciate your time and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Britt

Travelled with family
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Hello Britt,Thank you for staying with us and providing a perfect rating! We're thrilled to hear that you had such a fantastic experience during your stay. Should you have any further feedback or requests, we encourage you to reach out to us. We look forward to welcoming you back in the future for another outstanding stay.

6/10 Okay

William

Liked: Staff & service
Disliked: Property conditions & facilities
The heater was so dirty it would not put out enough heat to warm the room. The vending machines didn’t even work. The room latch was broken off. Only 3 tv channels worked. The staff was very pleasant.
Stayed 1 night in Dec 2023
Response from Manager on 21 Dec 2023
Hello William, Thank you for your feedback regarding your recent stay at our hotel. We appreciate your kind words about our staff. We apologize for any inconvenience you experienced with the heater, vending machines, room latch, and TV channels. We strive to provide a comfortable stay for all our guests and will address these issues accordingly.

4/10 Poor

Edward

Disliked: Staff & service
Will not stay there again
Not so good - plumbing backed up & had difficulty getting it taken care of. Continental breakfast was HORRIBLE, lousy weak coffee & no protein or eggs.
Stayed 1 night in Dec 2023
Response from Manager on 17 Dec 2023
Hello Edward,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the plumbing during your stay. We encourage guests to report any issues immediately for prompt resolution. Regarding breakfast, we appreciate your input and will pass it along to our team for future improvements. We strive to provide a variety of options to accommodate different dietary preferences.

10/10 Excellent

THOMAS

Stayed 1 night in Nov 2023
Response from Manager on 19 Dec 2023
Hello THOMAS,We are thrilled to hear that you had a fantastic experience during your stay! We strive to provide exceptional service and create memorable experiences for our guests. If you have any further feedback or if there is anything else we can assist you with, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future!

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
This hotel was conveniently located for my road trip and was reasonably priced. The building was said to be undergoing a remodel and seemed under-staffed. The air unit in my room rattled all night and the surfaces were not clean. The bed served the purpose needed, I just have higher standards for cleanliness and quiet.
Stayed 1 night in Nov 2023
Response from Manager on 26 Nov 2023
Dear Guest,Thank you for choosing our hotel for your road trip and for providing your feedback. We apologize for any inconvenience caused during your stay. We appreciate your understanding that our property is currently undergoing renovations, which may have affected your experience. Please be assured that we value cleanliness and quietness, and we will address the issues you've raised with our team. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

TINA

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Free breakfast had no eggs, bacon or sausage. Just oatmeal, toast, pancakes, waffles, yogurt. The room was cold. No extra blankets. The minu fridge buzzed all night long. Only slept a couple of hours.Checkin guy made sure i knew that i didnt sign up for pets. (We had no pets.) Room was very small, but clean.
Stayed 1 night in Nov 2023
Response from Manager on 21 Nov 2023
Hello TINA, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Our breakfast selection is designed to cater to a variety of guest preferences. We apologize if it did not meet your expectations. We regret any discomfort caused by the room temperature and apologize for the noise disturbance from the fridge. We appreciate your compliment on the cleanliness of your room. We strive to provide a positive stay for all guests and apologize for any miscommunication regarding pets. We appreciate your valuable feedback and hope to welcome you back for a more enjoyable experience in the future.

6/10 Okay

Verified traveller

Liked: Staff & service
Okay for a quick night
An okay hotel for an overnight on the road. Nothing remarkable. Breakfast was all carbs no protein.
Stayed 1 night in Nov 2023
Response from Manager on 16 Nov 2023
Dear Guest,Thank you for staying with us and for sharing your feedback. We appreciate your comments about our convenient location for an overnight stay. We take note of your observation about breakfast and will certainly consider offering a wider range of options in the future. We hope to have the opportunity to welcome you back again in the future.

4/10 Poor

Clifton

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Manager on 15 Nov 2023
Hello Clifton, Thank you for taking the time to share your feedback. We're sorry to hear that you did not have a completely satisfactory experience during your stay. We appreciate your input as it helps us improve our services. If there is anything specific you would like to discuss, please reach out to our management team. We value your patronage and hope to have another opportunity to provide you with a better stay in the future.

6/10 Okay

Tina

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The heaters here are frustrating. They only stay on for a few minutes at a time. We switched rooms and the new room didn't smell terrible like the first one but the heaters were the same. Staff was great but the rooms need some work in my opinion.
Stayed 1 night in Nov 2023
Response from Manager on 12 Nov 2023
Hello Tina,Thank you for sharing your feedback about the heaters in the room. We apologize for any inconvenience this may have caused during your stay. Our team appreciates your kind words about our staff. We'll definitely take your comments into consideration as we work towards improving our guest experience.

8/10 Good

George, Belleville

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very easily accessable to I-25.
Stayed 1 night in Nov 2023
Response from Manager on 12 Nov 2023
Hello George,Thank you for sharing your feedback regarding the convenient location of our hotel near I-25. We appreciate knowing that you found our accessibility to be a positive aspect of your stay. If you have any future travel plans in our area, we would be delighted to welcome you back.

8/10 Good

Cynthia A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For being under remodeling state, the rooms were on first floor were fine. But I would get rid of all the mirrors in old rooms. The night check-in was pleasant and did a good job of explaining the upgrades taking place.
Stayed 1 night in Nov 2023
Response from Manager on 11 Nov 2023
Hello Cynthia A, Thank you for sharing your feedback on your recent visit. We're glad to hear that you found the rooms on the first floor to be satisfactory despite undergoing remodeling. While we understand your concern about the mirrors in the old rooms, we appreciate your understanding of the upgrades taking place. We always strive to provide a pleasant check-in experience for our guests.

6/10 Okay

Gary

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Air conditioner sounded like an airplane!
Had stayed several years ago and it was pleasant. This time, there was no fridge as advertised. The heat/air conditioner rattled noisily all night. The soap bar was miniscule and rough. Workers were up early remodeling. We won't stay again. On the positive side, the staff was very friendly and pleasant.
Stayed 1 night in Nov 2023
Response from Manager on 4 Nov 2023
Hello Gary,We appreciate your feedback and apologize for any inconvenience you experienced during your recent stay. We understand the importance of having essential amenities available and will address the issues you mentioned with the relevant departments. We value your loyalty and hope to have the opportunity to improve your future stays with us.

10/10 Excellent

Dalila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean
Stayed 1 night in Oct 2023
Response from Manager on 4 Nov 2023
Hello Dalila,We're glad to hear that you found our hotel clean! We take pride in providing a clean and comfortable environment for our guests' stay. Thank you for appreciating our efforts.

6/10 Okay

LuAnne

Travelled with family, Travelled with pets
Disliked: Staff & service
The hotel is under renovation so there was a lot of construction debris around. Our room was nice and newly renovated but the rest of the hotel was kind of torn up. Also there was no elevator and we were on the second floor which was extremely inconvenient-I wish we had known and wouldn’t have stayed there since we had so many things to carry upstairs.
Stayed 1 night in Sep 2023
Response from Manager on 26 Oct 2023
Hello LuAnne, We apologize for any inconvenience caused during your stay. We appreciate your feedback and will make sure to address the construction debris issue promptly. Thank you for bringing the absence of an elevator to our attention, we will take this into consideration for future guest stays.

6/10 Okay

Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Compact room
The room was very compact. I'm glad there were only two of us. There was a very small counter in the bathroom, but the beds were comfortable. The breakfast was for those who like bread items only (waffles, toast donuts, oatmeal packets), which I am not. I had orange juice.
Stayed 1 night in Oct 2023
Response from Manager on 26 Oct 2023
Hello Lynn,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We take your input seriously and will take it into consideration for future improvements.

8/10 Good

Maxine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Manager on 31 Oct 2023
Hello Maxine,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating. If there is anything specific that you enjoyed during your time with us, please let us know. We hope to welcome you back again soon for another great experience. Safe travels!

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay ever nice
Stayed 1 night in Oct 2023
Response from Manager on 20 Oct 2023
Hello Andy,Thank you for your kind feedback! We are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon!

10/10 Excellent

Caressa

Liked: Cleanliness, staff & service, property conditions & facilities
Just stopping through
Everything was great except the bed. It was very hard and uncomfortable.
Stayed 1 night in Oct 2023
Response from Manager on 18 Oct 2023
Hello Caressa,We apologize for any discomfort caused by the bed. We appreciate your feedback and will take it into consideration for future improvements.

10/10 Excellent

Greg

Stayed 1 night in Oct 2023
Response from Manager on 7 Nov 2023
Hello Greg,Thank you for taking the time to leave us a perfect rating! We appreciate your feedback and are thrilled to hear that you had a great experience during your stay with us. We hope to welcome you back again soon for another memorable stay.

10/10 Excellent

Pat

Stayed 1 night in Oct 2023
Response from Manager on 4 Nov 2023
Hello Pat,Thank you for taking the time to leave us a perfect rating! We're delighted to hear that you had such a wonderful experience with us. Your satisfaction is our top priority, and we appreciate your kind words. We hope to welcome you back in the future for another exceptional stay.

10/10 Excellent

Christine

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Manager on 14 Oct 2023
Hello Christine,Thank you for your positive review! We are delighted to hear that you had a great experience at our hotel. We look forward to welcoming you back in the future!

10/10 Excellent

Patricia

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Manager on 14 Oct 2023
Hello Patricia,Thank you so much for your exceptional rating! We are thrilled to have exceeded your expectations. We look forward to welcoming you back soon.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 13 Oct 2023
Hello Michelle,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 11 Oct 2023
Hello Antonio,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Tanner

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are very spacious, it was a convenient place to rest on our trip back to Texas from Colorado.
Stayed 1 night in Sep 2023
Response from Manager on 9 Oct 2023
Hello Tanner,Thank you for your valuable opinion regarding our hotel. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

10/10 Excellent

Paige

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HIGHLY RECOMMEND This hotel was conveniently located to restaurants and other town amenities. The manager was very accommodating putting our two rooms next to each other. The staff was professional, rooms where clean, quiet, and comfortable. The breakfast that was included was just right to get us going on the road..We will definitely stay here again.
Stayed 1 night in Sep 2023
Response from Manager on 4 Oct 2023
Hello Paige,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our staff and your comments about our breakfast. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 Excellent

Trevor

Stayed 1 night in Sep 2023
Response from Manager on 4 Oct 2023
Hello Trevor,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Good

LeAnn

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was clean and efficient and we mostly enjoyed our stay the only issue we had was the night front desk individual was not very friendly he seemed put out about having to check us in his manner was very gruff. Also the lobby bathroom has a sign on the door that says it’s only for staff and management we had just come off the road and needed to use the bathroom during check in which was taking a long time he let me use the bathroom but he wasn’t happy about it if you have a bathroom in the lobby it should be for guests also.
Stayed 1 night in Sep 2023
Response from Manager on 1 Oct 2023
Hello LeAnn,Know that your voice is of tremendous importance to us and we value your comments about our staff and your insights regarding our front desk. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

8/10 Good

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost perfect; however, l could find no charging ports anywhere in my room. Breakfast was very skimpy with no fruit. If these issues were corrected, it could be the best bargain on your trip.
Stayed 1 night in Sep 2023
Response from Manager on 30 Sept 2023
Hello Donald,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our breakfast and your comments about our room. Please do come see us again.

10/10 Excellent

Veronica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on 28 Sept 2023
Hello Veronica,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Mariana

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Manager on 27 Sept 2023
Hello Mariana,Thank you so much for the incredible rating. We look forward to your next visit.

8/10 Good

David

Stayed 2 nights in Sep 2023
Response from Manager on 5 Oct 2023
Hello David,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

Mia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice place close to hiway
Stayed 1 night in Sep 2023
Response from Manager on 16 Sept 2023
Hi Mia,Thank you for the wonderful review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fast check in!
Fastest check in ever! Room was clean. The exact room I reserved last minute. Highly recommend!
Stayed 1 night in Sep 2023
Response from Manager on 14 Sept 2023
Hello Jodi,Thank you for sharing your experience. We truly appreciate the insight regarding our room. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 13 Sept 2023
Hello Kerry,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Hotel was nice and clean. Would definitely stay here again.
Stayed 1 night in Sep 2023
Response from Manager on 10 Sept 2023
Dear Guest,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. I hope you will return to enjoy a memorable and exceptional experience.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on 9 Sept 2023
Hello Randy,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Abraham

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice room, well appointed. Was expecting to have a kitchenette in my room. Room was well appointed and modern. My only complaint would be more outlets in the room. Hard to find places to plug in laptop, phones, tablet, etc. otherwise very nice stay.
Stayed 1 night in Sep 2023
Response from Manager on 9 Sept 2023
Hi Abraham,We’re happy to hear from you and glad that you enjoyed your stay overall. Your feedback, which highlights both strengths and areas for improvement, allows us to serve our guests better. We appreciate you choosing our hotel while visiting. Thank you for your kind feedback, and we look forward to hosting you again.

8/10 Good

Amy

Stayed 1 night in Sep 2023
Response from Manager on 27 Sept 2023
Hello Amy,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Manager on 29 Aug 2023
Dear Guest,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.