Property entrance

Reviews of Motel 6 Brampton, ON - Toronto

2 out of 5
Motel 6 Brampton, ON - Toronto
160 Steelwell Rd, Brampton, ON

Reviews

5.2
Rating 10 - Excellent. 103 out of 972 reviews" "
Rating 8 - Good. 182 out of 972 reviews" "
Rating 6 - Okay. 199 out of 972 reviews" "
Rating 4 - Poor. 175 out of 972 reviews" "
Rating 2 - Terrible. 313 out of 972 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

4.8/10

Amenities

5.4/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Stayed 1 night in Jul 2023
Response from Sunny Walia on 31 Jul 2023
Thank you for taking the time to write a review of your experience with us. We appreciate your feedback and are very pleased to hear that your experience was up to your expectations. We strive to provide our customers with the best service possible and are always looking for ways to improve our services. We welcome any additional feedback you may have so that we can continue to improve our services. Thank you again for your review and we hope to have the pleasure of serving you again in the future.

4/10 Poor

Syed Masood M

Stayed 1 night in Jun 2023
Response from Sunny Walia on 3 Jul 2023
Thank you for taking the time to review our property. We appreciate your candid feedback and are sorry to hear that you did not have a positive experience.We strive to exceed our guest's expectations, so this is something that we take very seriously. We do our best to ensure that all of our guests have an excellent stay. Please rest assured that we will use your comments to improve our service.Once again, thank you for taking the time to let us know about your experience. We hope that you give us another chance should you visit us again.

4/10 Poor

Sarah

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Not good
It wasn’t great. The place was ok. They didn’t accommodate very well and gave us a blanket with holes all through it. Tv didn’t work. There was drug deals going on outside with people who were living there. The noise from all the kids running around upstairs was ridiculous. I do not recommend.
Stayed 1 night in Jun 2023
Response from Sunny Walia on 30 Jun 2023
Thank you for taking the time to review our property. We appreciate your candid feedback and are sorry to hear that you did not have a positive experience. We strive to exceed our guest's expectations, so this is something that we take very seriously. We do our best to ensure that all of our guests have an excellent stay. Please rest assured that we will use your comments to improve our service.Once again, thank you for taking the time to let us know about your experience. We hope that you give us another chance should you visit us again.

2/10 Terrible

Iryna

Disliked: Cleanliness
Terrible rooms!
Stayed 1 night in Jun 2023
Response from Sunny Walia on 30 Jun 2023
Thank you for taking the time to review our property. We appreciate your candid feedback and are sorry to hear that you did not have a positive experience. We strive to exceed our guest's expectations, so this is something that we take very seriously. We do our best to ensure that all of our guests have an excellent stay. Please rest assured that we will use your comments to improve our service.Once again, thank you for taking the time to let us know about your experience. We hope that you give us another chance should you visit us again.

4/10 Poor

christian

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Carpet in the hall smelted like pee. It was something that was not expected and surely not appreciated. Matress in our room had a hole in the middle. My wife woke up with a soar back. 1st and most likely last time booking with motel 6
Stayed 1 night in Jun 2023
Response from Sunny Walia on 30 Jun 2023
Thank you for taking the time to review our property. We appreciate your candid feedback and are sorry to hear that you did not have a positive experience. We strive to exceed our guest's expectations, so this is something that we take very seriously. We do our best to ensure that all of our guests have an excellent stay. Please rest assured that we will use your comments to improve our service.Once again, thank you for taking the time to let us know about your experience. We hope that you give us another chance should you visit us again.

4/10 Poor

Mayankkumar

Disliked: Cleanliness, staff & service, property conditions & facilities
Need serious clean up. The water pressure in sink is not acceptable. It is not worth the money they charge.
Stayed 2 nights in Jun 2023
Response from Sunny Walia on 30 Jun 2023
Thank you for taking the time to review our property. We appreciate your candid feedback and are sorry to hear that you did not have a positive experience. We strive to exceed our guest's expectations, so this is something that we take very seriously. We do our best to ensure that all of our guests have an excellent stay. Please rest assured that we will use your comments to improve our service.Once again, thank you for taking the time to let us know about your experience. We hope that you give us another chance should you visit us again.

2/10 Terrible

Brenda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Sunny Walia on 30 Jun 2023
Thank you for taking the time to review our property. We appreciate your candid feedback and are sorry to hear that you did not have a positive experience. We strive to exceed our guest's expectations, so this is something that we take very seriously. We do our best to ensure that all of our guests have an excellent stay. Please rest assured that we will use your comments to improve our service.Once again, thank you for taking the time to let us know about your experience. We hope that you give us another chance should you visit us again.

2/10 Terrible

Sandra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly not recommended
There was mold on the ceiling in the bathroom, dirt from previous guest splashed half way up the walls, we had no bathroom door knob and the halls smelt like weed. It was the worst hotel stay. We were supposed to stay 4 nights but checked out after the first night. We didn’t even get the room we originally booked.
Stayed 4 nights in Jun 2023
Response from Sunny Walia on 23 Jun 2023
Thank you for taking the time to review our property. We appreciate your candid feedback and are sorry to hear that you did not have a positive experience. We strive to exceed our guest's expectations, so this is something that we take very seriously. We do our best to ensure that all of our guests have an excellent stay. Please rest assured that we will use your comments to improve our service. Once again, thank you for taking the time to let us know about your experience. We hope that you give us another chance should you visit us again.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Slummy
The hotel is dirty— carpets in the hallways have stains, there was garbage. The hotel room itself was cleaner (except for the walls), although it didn’t “feel” clean. The beds were older and uncomfortable. We did not feel especially safe here and the security latch had clearly been broken off the door at one point and reattached.
Stayed 1 night in Jun 2023
Response from Sunny Walia on 20 Jun 2023
Thank you for taking the time to review our property. We appreciate your candid feedback and are sorry to hear that you did not have a positive experience. We strive to exceed our guest's expectations, so this is something that we take very seriously. We do our best to ensure that all of our guests have an excellent stay. Please rest assured that we will use your comments to improve our service. Once again, thank you for taking the time to let us know about your experience. We hope that you give us another chance should you visit us again.

8/10 Good

andrea

Stayed 1 night in Jun 2023
Response from Sunny Walia on 6 Jul 2023
Thank you for taking the time to review our property. We appreciate your candid feedback and are pleased to hear that you did have a positive experience. We strive to exceed our guest's expectations, so this is something that we take very seriously. We do our best to ensure that all of our guests have an excellent stay. Please rest assured that we will use your comments to improve our service. Once again, thank you for taking the time to let us know about your experience. We hope that you give us another chance should you visit us again.

2/10 Terrible

filippo

Stayed 1 night in Jun 2023
Response from Sunny Walia on 30 Jun 2023
Thank you for taking the time to review our property. We appreciate your candid feedback and are sorry to hear that you did not have a positive experience. We strive to exceed our guest's expectations, so this is something that we take very seriously. We do our best to ensure that all of our guests have an excellent stay. Please rest assured that we will use your comments to improve our service.Once again, thank you for taking the time to let us know about your experience. We hope that you give us another chance should you visit us again.

2/10 Terrible

Anthony

Business traveller
Disliked: Cleanliness, property conditions & facilities
I was not impressed with the 4 spots of snot on the ceiling in the bathroom above the toilet. The shower was dirty. They are also runnng a truck driving school out of the back parking lot. Not a shocker when you realize who is operating this hotel. This is a $50 a night room. Not $165. A night. This is the first and last time spending money on that Motel 6.
Stayed 1 night in Jun 2023
Response from Sunny Walia on 9 Jun 2023
Thank you for taking the time to review our property. We appreciate your candid feedback and are sorry to hear that you did not have a positive experience. We strive to exceed our guest's expectations, so this is something that we take very seriously. We do our best to ensure that all of our guests have an excellent stay and regret that you did not. Please rest assured that we will use your comments to improve our service. Once again, thank you for taking the time to let us know about your experience. We hope that you give us another chance should you visit us again.

8/10 Good

Mervie

Good
Stayed 1 night in Jun 2023
Response from Sunny Walia on 6 Jun 2023
Thank you for taking the time to review our property. We appreciate your candid feedback and are pleased to hear that you did have a positive experience. We strive to exceed our guest's expectations, so this is something that we take very seriously. We do our best to ensure that all of our guests have an excellent stay. Please rest assured that we will use your comments to improve our service. Once again, thank you for taking the time to let us know about your experience. We hope that you give us another chance should you visit us again.

2/10 Terrible

Pawandeep

Stayed 1 night in May 2023
Response from Sunny Walia on 23 Jun 2023
Thank you for taking the time to review our property. We appreciate your candid feedback and are sorry to hear that you did not have a positive experience. We strive to exceed our guest's expectations, so this is something that we take very seriously. We do our best to ensure that all of our guests have an excellent stay. Please rest assured that we will use your comments to improve our service. Once again, thank you for taking the time to let us know about your experience. We hope that you give us another chance should you visit us again.

2/10 Terrible

Lawrence

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
It was a bed.
This Hotel was dirty and just plane wore out. Time for a complete make over.
Stayed 1 night in May 2023
Response from Sunny Walia on 2 Jun 2023
Thank you for taking the time to review our property. We appreciate your candid feedback and are sorry to hear that you did not have a positive experience. We strive to exceed our guest's expectations, so this is something that we take very seriously. We do our best to ensure that all of our guests have an excellent stay. Please rest assured that we will use your comments to improve our service. Once again, thank you for taking the time to let us know about your experience. We hope that you give us another chance should you visit us again.

6/10 Okay

loc

Travelled with family
Elevator not working. Stay for 2 nights but did not clean the room on 2nd day. No hot pot nor microwave in room.
Stayed 2 nights in May 2023
Response from Sunny Walia on 2 Jun 2023
Thank you for taking the time to review our property. We appreciate your candid feedback and are sorry to hear that you did not have a positive experience. We strive to exceed our guest's expectations, so this is something that we take very seriously. We do our best to ensure that all of our guests have an excellent stay. Please rest assured that we will use your comments to improve our service. Once again, thank you for taking the time to let us know about your experience. We hope that you give us another chance should you visit us again.

4/10 Poor

Gayle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms smelled. People were noisy & rude. Disgusting all around! Never stay in a Motel 6 again.
Stayed 2 nights in May 2023
Response from Sunny Walia on 2 Jun 2023
Thank you for taking the time to review our property. We appreciate your candid feedback and are sorry to hear that you did not have a positive experience. We strive to exceed our guest's expectations, so this is something that we take very seriously. We do our best to ensure that all of our guests have an excellent stay. Please rest assured that we will use your comments to improve our service. Once again, thank you for taking the time to let us know about your experience. We hope that you give us another chance should you visit us again.

2/10 Terrible

Marina

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Really bad services smell urine at the stairs The elevator was not in services The environment is not good
Stayed 2 nights in May 2023
Response from Sunny Walia on 2 Jun 2023
Thank you for taking the time to review our property. We appreciate your candid feedback and are sorry to hear that you did not have a positive experience. We strive to exceed our guest's expectations, so this is something that we take very seriously. We do our best to ensure that all of our guests have an excellent stay. Please rest assured that we will use your comments to improve our service. Once again, thank you for taking the time to let us know about your experience. We hope that you give us another chance should you visit us again.

6/10 Okay

Naoya

Stayed 1 night in May 2023
Response from Sunny Walia on 2 Jun 2023
Thank you for taking the time to review our property. We appreciate your candid feedback. We strive to exceed our guest's expectations, so this is something that we take very seriously. We do our best to ensure that all of our guests have an excellent stay. Please rest assured that we will use your comments to improve our service. Once again, thank you for taking the time to let us know about your experience. We hope that you give us another chance should you visit us again.

4/10 Poor

Andrew

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities
Looked like the washroom had not been cleaned. Beds were old and worn out. Screen didn’t fit in the window. People smoking dope in their rooms judging by the smell in the hall ways. Elevator sounded terrible. Very very poor value for the money.
Stayed 1 night in May 2023
Response from Sunny Walia on 16 May 2023
Thank you for taking the time to write a review of your experience with us. We appreciate your feedback and are very sorry to hear that your experience wasn't up to your expectations. We strive to provide our customers with the best service possible and are always looking for ways to improve our services.Thank you again for your review and we hope to have the pleasure of serving you again in the future.

10/10 Excellent

Aswin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Sunny Walia on 16 May 2023
Thank you for taking the time to write a review of your experience with us. We appreciate your feedback and are very pleased to hear that your experience was up to your expectations. We strive to provide our customers with the best service possible and are always looking for ways to improve our services. We welcome any additional feedback you may have so that we can continue to improve our services. Thank you again for your review and we hope to have the pleasure of serving you again in the future.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hi it was very bad hotel as soon as I Entered in the room it was smelling washroom sink was clogged it was very disgusting I couldn’t brushed my teeth I would highly recommend not to check in that hotel and waste your money
Stayed 1 night in May 2023
Response from Sunny Walia on 10 May 2023
Thank you for taking the time to write a review of your experience with us. We appreciate your feedback and are very sorry to hear that your experience wasn't up to your expectations. We strive to provide our customers with the best service possible and are always looking for ways to improve our services. Thank you again for your review and we hope to have the pleasure of serving you again in the future.

2/10 Terrible

Franxia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never and I mean NEVER stay here!!! I felt like I was going to die , place is a mess, lights don’t work, toilet doesn’t flush, people screaming and yelling all day and night…. Cops at the motel EVERYDAY! Don’t stay here
Stayed 4 nights in Apr 2023
Response from Sunny Walia on 10 May 2023
Thank you for taking the time to write a review of your experience with us. We appreciate your feedback and are very sorry to hear that your experience wasn't up to your expectations. We strive to provide our customers with the best service possible and are always looking for ways to improve our services. We welcome any additional feedback you may have so that we can continue to improve our services. Thank you again for your review and we hope to have the pleasure of serving you again in the future.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was exceptionally clean and quiet. Staff was awesome and helpful. Next time im in Brampton will definately stay there again.
Stayed 1 night in Apr 2023
Response from Sunny Walia on 10 May 2023
Thank you for taking the time to write a review of your experience with us. We appreciate your feedback and we strive to provide our customers with the best service possible and are always looking for ways to improve our services. We welcome any additional feedback you may have so that we can continue to improve our services. Thank you again for your review and we hope to have the pleasure of serving you again in the future.

10/10 Excellent

gurinder

Stayed 1 night in Apr 2023
Response from Sunny Walia on 23 May 2023
Thank you for taking the time to review our property. We appreciate your feedback and are pleased to hear that you had a positive experience. We strive to exceed our guest's expectations, so this is something that we take very seriously. We do our best to ensure that all of our guests have an excellent stay and regret that you did not. Please rest assured that we will use your comments to improve our service. Once again, thank you for taking the time to let us know about your experience. We hope that you give us another chance should you visit us again.

2/10 Terrible

Manjinder

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a good place to stay.
Stayed 1 night in Apr 2023
Response from Sunny Walia on 28 Apr 2023
Thank you for taking the time to write a review of your experience with us. We appreciate your feedback and are very sorry to hear that your experience wasn't up to your expectations. We strive to provide our customers with the best service possible and are always looking for ways to improve our services. We welcome any additional feedback you may have so that we can continue to improve our services. Thank you again for your review and we hope to have the pleasure of serving you again in the future.

4/10 Poor

Yanick

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smelled like smoke. Had to sleep with the window open from the smell. There was burn marks all over the room from the end table to the sink. When I was leaving someone knocked on my window asking for a smoke. My 7 year old son says he doesn’t want to stay there again.
Stayed 1 night in Apr 2023
Response from Sunny Walia on 24 Apr 2023
Thank you for taking the time to write a review of your experience with us. We appreciate your feedback and are very sorry to hear that your experience wasn't up to your expectations. We strive to provide our customers with the best service possible and are always looking for ways to improve our services. We welcome any additional feedback you may have so that we can continue to improve our services. Thank you again for your review and we hope to have the pleasure of serving you again in the future.

2/10 Terrible

Donald

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
D-u-m-p. Unsafe, below standard rooms.
Stayed 1 night in Apr 2023
Response from Sunny Walia on 19 Apr 2023
Thank you for taking the time to write a review of your experience with us. We appreciate your feedback and are very sorry to hear that your experience wasn't up to your expectations. We strive to provide our customers with the best service possible and are always looking for ways to improve our services.We welcome any additional feedback you may have so that we can continue to improve our services. Thank you again for your review and we hope to have the pleasure of serving you again in the future.

4/10 Poor

Christian

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Cleanliness was very disappointing
Stayed 1 night in Apr 2023
Response from Sunny Walia on 18 Apr 2023
Thank you for taking the time to write a review of your experience with us. We appreciate your feedback and are very sorry to hear that your experience wasn't up to your expectations. We strive to provide our customers with the best service possible and are always looking for ways to improve our services.We welcome any additional feedback you may have so that we can continue to improve our services. Thank you again for your review and we hope to have the pleasure of serving you again in the future.

2/10 Terrible

Ian

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
It was not a good experience staying at the hotel. The beds were extremely uncomfortable. The hotel smelled like marijuana and cigarette smoke as soon as you walked out of the room. It would linger into our room because of the big gap under the door so we had to open our window to allow the airflow to help remove the smoke and smell out of our room. It was extremely overpriced. I would not recommend this hotel at all.
Stayed 1 night in Apr 2023
Response from Sunny Walia on 18 Apr 2023
Thank you for taking the time to write a review of your experience with us. We appreciate your feedback and are very sorry to hear that your experience wasn't up to your expectations. We strive to provide our customers with the best service possible and are always looking for ways to improve our services.Thank you again for your review and we hope to have the pleasure of serving you again in the future.

4/10 Poor

Pankaj

Stayed 1 night in Apr 2023
Response from Sunny Walia on 10 May 2023
Thank you for taking the time to write a review of your experience with us. We appreciate your feedback and are very sorry to hear that your experience wasn't up to your expectations. We strive to provide our customers with the best service possible and are always looking for ways to improve our services. We welcome any additional feedback you may have so that we can continue to improve our services. Thank you again for your review and we hope to have the pleasure of serving you again in the future.

2/10 Terrible

Kawarjeet

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
not even changed the bedsheet
Stayed 1 night in Apr 2023
Response from Sunny Walia on 18 Apr 2023
Thank you for taking the time to write a review of your experience with us. We appreciate your feedback and are very sorry to hear that your experience wasn't up to your expectations. We strive to provide our customers with the best service possible and are always looking for ways to improve our services.We welcome any additional feedback you may have so that we can continue to improve our services. Thank you again for your review and we hope to have the pleasure of serving you again in the future.

2/10 Terrible

Ierveendeep

Business traveller, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Apr 2023
Response from Brand Experience Team on 17 Apr 2023
Hi Traveler,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okay

Fitzroy

Travelled with partner
Liked: Cleanliness, staff & service
Although the location is off the beaten track, it was still ok. The staff were very pleasant. The elevator could use some cometic repairs and the vibration as it comes to a stop is quite unnerving. I've always stayed in hotels and never knew the difference between the two until now, im going to go back to hotels. I was not totally pleased with my stay, but I was not disgusted! My experience was a 2 out of 5.
Response from Brand Experience Team on 18 Apr 2023
Hi Fitzroy,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Chamanjot

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and safe environment. Friendly and cooperative staff
Stayed 1 night in Apr 2023
Response from Brand Experience Team on 18 Apr 2023
Hi Chamanjot, Thank you for sharing your review. We are glad you enjoyed your stay! Maz K.#Team6

2/10 Terrible

Mandeep

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Sunny Walia on 18 Apr 2023
Thank you for taking the time to write a review of your experience with us. We appreciate your feedback and are very sorry to hear that your experience wasn't up to your expectations. We strive to provide our customers with the best service possible and are always looking for ways to improve our services.We welcome any additional feedback you may have so that we can continue to improve our services. Thank you again for your review and we hope to have the pleasure of serving you again in the future.

6/10 Okay

Yvette

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Missing breakfast
Stayed 1 night in Mar 2023
Response from Nancy Y. on 12 Apr 2023
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

6/10 Okay

Ian

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The place is a dive I'll never stay here again
Stayed 1 night in Apr 2023
Response from Nancy Y. on 12 Apr 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Don

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Mar 2023
Response from Sunny Walia on 21 Apr 2023
Thank you for taking the time to write a review of your experience with us. We appreciate your feedback and are very sorry to hear that your experience wasn't up to your expectations. We strive to provide our customers with the best service possible and are always looking for ways to improve our services. We welcome any additional feedback you may have so that we can continue to improve our services. Thank you again for your review and we hope to have the pleasure of serving you again in the future.

2/10 Terrible

Braydon

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible
Stayed 1 night in Mar 2023
Response from Brand Experience Team on 28 Mar 2023
Hi Braydon,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Michelle

Stayed 1 night in Mar 2023
Response from Sunny Walia on 18 Apr 2023
Thank you for taking the time to write a review of your experience with us. We appreciate your feedback and are very sorry to hear that your experience wasn't up to your expectations. We strive to provide our customers with the best service possible and are always looking for ways to improve our services.We welcome any additional feedback you may have so that we can continue to improve our services. Thank you again for your review and we hope to have the pleasure of serving you again in the future.

6/10 Okay

Veronica

Stayed 1 night in Mar 2023
Response from Sunny Walia on 18 Apr 2023
Thank you for taking the time to write a review of your experience with us. We appreciate your feedback and are very sorry to hear that your experience wasn't up to your expectations. We strive to provide our customers with the best service possible and are always looking for ways to improve our services.We welcome any additional feedback you may have so that we can continue to improve our services. Thank you again for your review and we hope to have the pleasure of serving you again in the future.

2/10 Terrible

Kulwinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I took flight for about 18 hours then on the spot I booked this room. So that I could get rest before heading to next connecting flight which will be of 24 hours again and then here I found my room is fine . But the others living next to doors are making noise for no reason . Doing partying and moaning loud . I didn’t even slept for one single minute
Stayed 1 night in Mar 2023
Response from Brand Experience Team on 28 Mar 2023
Hi Kulwinder,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

4/10 Poor

Darrell

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was not clean
Stayed 1 night in Mar 2023
Response from Nancy Y. on 21 Mar 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terrible

CHRISTOPHER, Leesburg

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was at 94 degrees when we entered. We requested a new room. As I opened the door something ran across the floor which I squashed. By this time it was already 2am and we just needed to sleep. Garbage in the hallways
Stayed 2 nights in Mar 2023
Response from Nancy Y. on 21 Mar 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

8/10 Good

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Sunny Walia on 18 Apr 2023
Thank you for taking the time to write a review of your experience with us. We appreciate your feedback and are very pleased to hear that your experience was up to your expectations. We strive to provide our customers with the best service possible and are always looking for ways to improve our services.We welcome any additional feedback you may have so that we can continue to improve our services. Thank you again for your review and we hope to have the pleasure of serving you again in the future.

4/10 Poor

Kyle La

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Sunny Walia on 18 Apr 2023
Thank you for taking the time to write a review of your experience with us. We appreciate your feedback and are very sorry to hear that your experience wasn't up to your expectations. We strive to provide our customers with the best service possible and are always looking for ways to improve our services.We welcome any additional feedback you may have so that we can continue to improve our services. Thank you again for your review and we hope to have the pleasure of serving you again in the future.

2/10 Terrible

Upesh

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We were very discussed on how the condition our room was in from the picture on the website to in person was embarrassing hair and soap scum in the tub used soap in the garbage can dirty floor and super dusty when asked for it to be cleaned we had to wait 10 minutes and still it was not done right will never stay there again very disappointed
Stayed 1 night in Mar 2023
Response from Nancy Y. on 21 Mar 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Patricia

Stayed 1 night in Mar 2023
Response from Nancy Y. on 16 Mar 2023
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

8/10 Good

Russ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Sunny Walia on 18 Apr 2023
Thank you for taking the time to write a review of your experience with us. We appreciate your feedback and are pleased to hear that your experience was up to your expectations. We strive to provide our customers with the best service possible and are always looking for ways to improve our services.We welcome any additional feedback you may have so that we can continue to improve our services. Thank you again for your review and we hope to have the pleasure of serving you again in the future.