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Reviews of Sotetsu Fresa Inn Nihombashi Ningyocho

3 out of 5
Sotetsu Fresa Inn Nihombashi Ningyocho
1-15-4 Nihonbashi Kakigaracho Chuo-ku, Tokyo, Tokyo-to

Reviews

8.6

Excellent

Rating 10 - Excellent. 434 out of 1000 reviews" "
Rating 8 - Good. 447 out of 1000 reviews" "
Rating 6 - Okay. 89 out of 1000 reviews" "
Rating 4 - Poor. 24 out of 1000 reviews" "
Rating 2 - Terrible. 6 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tae Young, La Joola San Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jan 2024
Response from All the staff on 2 Feb 2024
Thank you for staying with us.All of our staff members are happy to receive your high evaluation.In addition, all of our staff will do their best to provide the best service to our customers.We look forward to seeing you again.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located in nihombashi. Near to train station and eateries.
Stayed 6 nights in Nov 2023
Response from From all the staff on 15 Dec 2023
Thank you very much for using our hotel this time.We are glad to hear that you liked our location, which is popular for sightseeing and work.We will continue to strive to improve our services.We look forward to seeing you again.

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from From all the staff on 15 Dec 2023
Thank you very much for using our hotel this time.We will continue to strive to improve our services.We look forward to seeing you again.

2/10 Terrible

Misty

Stayed 2 nights in Nov 2023
Response from From all the staff on 6 Jan 2024
Thank you for staying with us. Thank you for taking the time to write a review. We apologize for the inconvenience caused during your stay. We will do our best to improve based on your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Practical hotel
The hotel is close to several Tokyo Metro and Toei stations but a bit far from JR stations. It offers various free amenities like face lotion, toner, face mask, bath salts and more. The staff is friendly and helpful. There's 2 washing machines and you can check if they are available through your room's TV. The only issue was that the shower wall was dirty but I didn't complain. Also, the windows are facing different apartments, so you can't really open the curtains. There's an orange cat across the street snooping.
Stayed 10 nights in Nov 2023
Response from From all the staff on 20 Nov 2023
Thank you for speaking with us.We are very happy that you appreciated our amenities and services.We apologize for the inconvenience caused regarding the wall in the bathroom.We will continue to strive to further improve our services.We look forward to meeting again.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
good basic hotel for short stay
great location. hotel condition relatively clean but with old furnishing. the aircon requires immediate servicing. good hotel for basic needs.
Stayed 6 nights in Oct 2023
Response from From all the staff on 1 Nov 2023
Thank you for staying with us.We apologize for any inconvenience caused to you regarding the air conditioner during your stay.We will take your feedback seriously and will make improvements as soon as possible.We look forward to seeing you again.thank you.

10/10 Excellent

LYNN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel
I was worried bc a lot of people mentioned the room was small, but it is just a typical Japanese room. I was very happy with it. Very clean, great amenities, friendly staff. I always stay in this area before we leave for the airport, bc the TCAT terminal is within walking distance. I'll definitely stay here again.
Stayed 1 night in Sep 2023
Response from From all the staff on 11 Sept 2023
Thank you for staying with us. We are happy to hear that you were satisfied with your staying. We will continue to strive furthermore to improve our service. We are really looking forward to seeing you again. Thank you very much.

10/10 Excellent

yoshiaki

Stayed 1 night in Aug 2023
Response from 古川 on 26 Aug 2023
ご宿泊いただきありがとうございます。また、高い評価をいただきスタッフ一同喜んでおります。お客様により快適にお過ごしいただけるよう、スタッフ一同努力してまいります。またのご来館を心よりお待ちしております。

8/10 Good

Liam

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely property for a 2 star hotel. Rooms are a tad small but for the price, you can't really complain.
Stayed 4 nights in Jun 2023
Response from Frontdesk on 2 Jul 2023
Thank you for staying with us.Also, thank you for posting your review.We are glad that your stay at our hotel was one of your wonderful memories.We will continue to strive to improve our services so that our customers can spend their time comfortably.We are looking forward to seeing you again.thank you.

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My partner and I really enjoyed our 5 night stay here. It is such a good deal for the price and what you get. The hotel has many free items for guests to use so that you don’t have to pack them from home (pajamas, hair straightener and curler, toothbrush/toothpaste, and more). It is conveniently located by several train stations and is in a quiet area. The room is pretty small but it’s exactly what’s advertised and we knew that going into it and it was totally fine, we didn’t need a big room since we were out all day exploring the city. Staff were very friendly and check-in/check-out were easy even if you don’t speak Japanese. We didn’t pack a lot of clothes to keep baggage limited and this was easy staying at this hotel with their convenient coin laundry service that we used a couple times during our stay here.
Stayed 5 nights in May 2023
Response from From all the staff on 20 May 2023
Thank you for staying with us.Thank you again for posting your review.All the staff are happy to see that you had a comfortable stay.All the staff will continue to strive to improve our services so that our customers can spend their time comfortably and with peace of mind.We are looking forward to seeing you again.

6/10 Okay

Thai

Liked: Cleanliness, staff & service
It is budget hotel in every sense. Small room, thin towels, rough pillow, and barely room for luggage for one person. It is not near anything and not whole lot of restaurants around. Will not stay in that area nor the sotetsu chain again.
Stayed 4 nights in Apr 2023
Response from Frontdesk on 10 Apr 2023
Thank you for staying with us. Thank you for taking the time to write a review. We apologize for the inconvenience caused during your stay. We will do our best to improve based on your feedback.

6/10 Okay

Joyce

Travelled with family
Liked: Staff & service
If you are ok with a small room, the location of this hotel is very good in taking subways in Tokyo.
Stayed 8 nights in Mar 2023
Response from スタッフ一同 on 25 Mar 2023
Thank you for staying with us. All the staff will strive to further improve the service so that customers can spend comfortably.We are looking forward to seeing you again.

10/10 Excellent

Carlos, Hackensack

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful. They had water and soda at the lobby for guests. Loved it.
Stayed 7 nights in Feb 2023
Response from Frontdesk on 11 Mar 2023
Thank you for using our hotel this time.I am very happy to hear the words of praise.We will continue to do our best to make our guests feel comfortable.We are looking forward to seeing you again.

10/10 Excellent

John Kam Lun

Stayed 4 nights in Dec 2022
Response from Frontdesk on 1 Jan 2023
Thank you very much for staying with us.We are happy to that you had a good stay here.All the staff will strive to further improve the service so that customers can spend comfortably.We are looking forward to seeing you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best accessibility , quiet place to rest , simple and nice
Stayed 7 nights in Jan 2020
Response from Stella on 19 Jan 2020
Thank you for reviewing us and we appreciate your feedback. We look forward to your next visit!

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019
Response from Receptionist on 6 Nov 2019
Thank you for using our hotel. Thank you for your valuable feedback. We look forward to seeing you again.

10/10 Excellent

Alina, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very friendly staff and pretty fulfilling breakfast (love the tofu). Cozy but all good. Great location.
Stayed 3 nights in Sep 2019
Response from Front:sammi on 18 Sept 2019
Thank you. We are very happy. We look forward to welcoming you to the hotel.

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019
Response from Receptiosnit on 4 Sept 2019
Thank you for using our hotel. Thank you for your valuable feedback. We look forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Receptionist on 2 Sept 2019
Thank you for using our hotel. Thank you for your valuable feedback.

6/10 Okay

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
How to transport to and from airport
I won't review the hotel bcs everyone else had said it all already, and it's all pretty accurate. Instead, I'll tell you how to get to and from the airport to the hotel if you choose this place. We'll say 100yen = $1USD for this review. At arrival/departure from HANEDA, the 2 cheapest option is the train (550yen+) or the limousine bus (880yen). Train departs every 6-8 min or so (use Google Maps and make sure you pay attention to the arrival time of the train bcs it's super accurate on timing. If you get on at the wrong time, it's most likely a wrong train), doesn't require changing trains (1 straight route), rides for 30 min, and is ONLY good for ppl with 1 LUGGAGE. From the train station, your walk is about 8 min to the hotel. Limousine bus departs every 30-40 min, rides for 30 min, a no-brainer for ppl with MORE THAN 1 heavy luggage, and your destination is called the "T-Cat" (impt to note). From the T-Cat, you can walk 11 min to the hotel, or do the smart thing and ride a taxi (850 yen), assuming you rode the bus bcs of all your luggage. Standard taxis fitted 2 large luggages (1 went in the trunk, and 1 in the passenger seat), 1 small carry-on, 2 backpacks, and 2 regular-sized girls in the back, and still had room to spare. At checkout at hotel, you can ask front desk to hail you a taxi for free. Arrives quickly at about 6 min. For Narita airport arrivals/departures, it's 2800 yen by limousine bus (T-Cat), 55+ min. By train, there are train changes, costs 1100+, 55+ min.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Receptionist on 24 Jun 2019
Thank you for using our hotel. P lease consider our hotel if you have a chance.Thank you for your valuable feedback.

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pluses: The hotel is a modest walk (~20 min) from Tokyo station, nearby subway stations, and has a number of local stores and restaurants close by. Staff were also friendly and accommodating. Also good value. Minuses: room was a little on the small side (which is typical for Tokyo though based on staying at two other hotels on this trip). Overall, my wife and I had a positive experience. We would consider this if staying in the area in the future.
Stayed 1 night in May 2019
Response from Sotetsu Fresa Inn Nihombashi Ningyocho on 4 Jun 2019
Thank you very much for your review. We are happy to hear you liked staying here. Regarding the room, we also have twin rooms which are bigger and have 2 beds.Please check it out next time. Thank you Reception Matsuura

10/10 Excellent

Felicia, Chuo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet
Staff is always very pleasant, rooms are clean and location is very convenient
Stayed 1 night in May 2019
Response from Receptionist Mika Iseki on 27 May 2019
Thank you for using our hotel. I hope you enjoyed your stay in Japan. We look forward to see you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This business hotel was clean, comfortable, and the staff were courteous and helpful with questions in English (I do not speak Japanese).
Stayed 4 nights in May 2019
Response from Receptionist Mika Iseki on 22 May 2019
Thank you for using our hotel. We hope you enjoyed your stay in Japan. Thank you for your valuable feedback. We are looking forward to seeing you coming again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019
Response from Receptionist on 31 May 2019
Thank you for using our hotel. Also, thank you for your valuable feedback. We look forward to your next visit.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Room of a smaller size but everything is well thought and functional
Stayed 2 nights in Apr 2019
Response from Receptionist Mika Iseki on 14 May 2019
Thank you for using our hotel. Sorry for the small room. Please consider again if there is an opportunity. We are looking forward to see you .

8/10 Good

Jenna, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Quick, easy check in. Kinda staff. Good food. Comfortable bed.
Stayed 2 nights in Apr 2019
Response from Receptioist Mika Iseki on 12 May 2019
Thank you for using our hotel. I hope you enjoyed your trip in Japan. We are looking forward to the day I can see you again.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Good Overall
Over-all, this was a good stay. There were, however, a couple of things I'd want other travelers to be aware of. First of all, the staff was absolutely lovely, and check-in was super easy. Even if I had not spoken Japanese, it would have been fine because their English is excellent. The room was spotlessly clean, as one would definitely expect in a Japanese hotel. The other notes: 1) Even for Tokyo, the room is crushingly small. We had 4 large suitcases and we ended up having to block the door if we wanted to open even one of them, as there was absolutely no room anywhere but the tiny entry hall. 2) This had the worst bed I have ever experienced at a hotel. The springs inside the mattress groaned every time my wife took a breath, and if I moved a muscle it was squeak-central. It was also incredibly hard, and there was a bizarre thin ridge right under me that ran the whole length of the bed. 3) Breakfast is provided in-house, and so you may find that there is much more of a wait to get seated and get your food than there might be otherwise. It's not the hotel's fault that everyone chose to eat breakfast at the same time, but that's something I'd like other guests to know for the sake of planning daily departures. 4) The hotel is not very convenient to the metro, and is not really anywhere near any JR train stations. The area really isn't one frequented much by foreigners, it seems, and so may be less desirable to those who speak no Japanese.
Stayed 1 night in Apr 2019
Response from Receptionist Mika Iseki on 12 May 2019
Thank you for using our hotel. Also thank you for your time writing. I'm sorry I made you feel uncomfortable with the beds and the smallness of the room. In addition, I apologize deeply that you had a bad feeling at breakfast. However, overall you write it was a good stay, so I hope you enjoyed your trip in Japan. We will do our best to satisfy more. We look forward to your next visit.

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019

8/10 Good

Shinichi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet location
Stayed 1 night in Feb 2019

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Good location, price is reasonable. The room is small
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
First, you need to understand that this is Tokyo. Expect limited space, but for what space there is I think it does what a hotel needs to do well. There are all the facilities you need and a nice bathroom. My only issue was that my room had clearly not been dusted very well because the bed head was covered in fluff. Apart from that, I can't complain.
Stayed 5 nights in Nov 2018
Response from フロント:セト on 18 Dec 2018
Thank you very much for using Sotetsu Fresign Nihonbashi Ningyocho this time. Also, thank you for your valuable time and posting again. We apologize for any inconvenience during your stay. The staff confirms the rooms and there is no defect at present. From now on, while contacting the cleaning staff, we will try to prevent recurrence. We are looking forward to seeing you again from the bottom of our employees.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worked well as a base for going out to activities. Good breakfast
Stayed 9 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet area but easy enough to get around
Decent size twin room in a quiet part of town.
Stayed 1 night in Nov 2018

8/10 Good

Selena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2018

6/10 Okay

Peter, Tokyo

Liked: Cleanliness, staff & service
Friendly helpful staff. Free coffee in lobby area from 3 pm, Shiseido toiletries and free bottle of water for Eco clean of the room are all excellent initiatives. Clean room and facilities. Same breakfast day after day after day. Small, claustrophobic room (estimate 11 m2). Relatively cheap but not good value for money.
Stayed 5 nights in Oct 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2018

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
small room
Small room and a taxi ride from toyko train station but metro station's very close
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hospitality
Lovely Japanese hospitality with the bed clothes and disposable slippers. Good wifi. Can be a little hard to find - just look for the Coin Park parking lot - it’s just a few doors up from that. The room was small but adequate.
Stayed 3 nights in Jun 2018

6/10 Okay

Claude

Liked: Cleanliness, staff & service
The hotel is very well located within 5 minute walk from the Ningyocho Station (Exit A6) Asakusa Line and Ningyocho Station (Exit A2) Hibiya Subway lline. The Suitengumae Station (Exit 8) Hanzomon Line is also within 5 minutes of the hotel. There are also many restaurants close to the hotel. Amazake Ally is a particularly good place to go for restaurants. If you like sushi try Sushi Misakimaru beside the McDonald's. The hotel staff were very friendly and helpful. The room was clean but very small. We travel light and did not spend any time in the hotel except to sleep but anyone travelling with large suitcases would have had trouble moving around the room. The Breakfast was included in our package it is very limited. The western breakfast could stand some improving. We only ate it the first morning and then stuck to toast and yogurt after that.
Stayed 4 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room w one bed is very small to the point of not having room for two people to pass by each other. The bed was comfortable and clean. Good breakfast and staff is very nice.
Stayed 5 nights in Jun 2018

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High quality and convenient
Second time staying at this hotel and just as good of an experience as the first. Hotel is incredibly well placed for first time visitors to Tokyo, having nearby access to both Narita and Haneda from the T-CAT bus terminal. Nearby underground lines give good access to most tourist areas. Area around the hotel is very quiet with a great selections of places to eat and drink. Staff are incredibly polite and have strong English skills. Great selection of amenities that change daily. Good quality free WiFi in the rooms as well as a LAN connection.
Stayed 14 nights in May 2018

10/10 Excellent

Felicia, Chuo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Convenient location near airport limousine bus terminal and near a metro station. Hotel staff is welcoming, and helpful.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location with great staff
It was a great overall experience. Clean room, we didn’t spend much time in the room other than sleep. 1 bed comfortably sleeps 2 and we’re 6ft tall. Don’t expect any storage space, but its to be expected in tokyo. I would recommend.
Stayed 13 nights in Apr 2018