Café

Reviews of Shinjuku Granbell Hotel

4 out of 5
Shinjuku Granbell Hotel
2-14-5 Kabuki-cho, Shinjuku, Tokyo, Tokyo-to

Reviews

8.4

Very good

Rating 10 - Excellent. 481 out of 1008 reviews" "
Rating 8 - Good. 326 out of 1008 reviews" "
Rating 6 - Okay. 134 out of 1008 reviews" "
Rating 4 - Poor. 43 out of 1008 reviews" "
Rating 2 - Terrible. 24 out of 1008 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Natalija

Travelled with family
Liked: Cleanliness, staff & service
Room looks nothing like on photos. It's like a 2 star hotel.....good enough I guess, but not all that.
Stayed 2 nights in Mar 2024

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get around Tokyo once you know the bus routes. You get what you pay for so do not expect a large room or the nicest rooms. It’s good enough for long trips for people on a budget.
Stayed 3 nights in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and clean rooms.
Stayed 8 nights in Mar 2024

10/10 Excellent

Ritvik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024

6/10 Okay

Cerasella

Liked: Staff & service
Location was good. The hotel looked nothing like the pictures. Room was very small the carpet was old - the hotel looked depressing. Bed was very comfortable.
Stayed 4 nights in Mar 2024

10/10 Excellent

Con

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very modern & clean. Staff are very friendly and made me feel very welcomed. Walking distance to restaurants and transport.
Stayed 2 nights in Mar 2024

8/10 Good

Huijie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and updated hotel with spacious room. Walkable distance to many dining. shopping, and tourist attractions like Omoide Yokocho, Kabukicho neon lights, Gyoen garden and many many nightlife clubs/bars in Golden Gai! Would definitely stay here again!
Stayed 3 nights in Mar 2024

10/10 Excellent

Sheree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024

10/10 Excellent

Alexandr, Richmond Hill

Travelled with family
Liked: Amenities, property conditions & facilities
Perfectly located, great property.
Stayed 2 nights in Mar 2024

8/10 Good

Carl Wayne Hopkins

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was smaller than expected but still ok. We were gone most of the day and we were just there to sleep.
Stayed 9 nights in Mar 2024

6/10 Okay

Bentley

Liked: Property conditions & facilities
Near a lot of food, but room is not as advertised. Quite dingy and not very clean.
Stayed 4 nights in Mar 2024

6/10 Okay

Susan, WEST VANCOUVER

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice view from our room, bed size was good, room was very small, bathroom was clean and functional. Reception was very strict about no early check in and wanted to charge for an extra hour past check out.
Stayed 2 nights in Mar 2024

10/10 Excellent

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a good location near Shinjuku station. Staff were friendly and spoke English.
Stayed 2 nights in Mar 2024

8/10 Good

Johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value. Very clean and great service. It’s about a 12-15 minute walk from Shinjuku station, a major transportation hub. The area itself is on the quieter side of Shinjuku, which I liked. There’s a residential area nearby where you’ll find great cafes if you want more of a local vibe.
Stayed 3 nights in Mar 2024

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Hotel staff are polite and kind. Breakfast buffet was delicious
Stayed 8 nights in Mar 2024

10/10 Excellent

lennert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay in the city centre. A lot of options for food. Transportation is convenient too.
Stayed 4 nights in Mar 2024

10/10 Excellent

Antony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff
Stayed 1 night in Mar 2024

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was great. Surrounding area is a red light district. My first review was rejected because I mentioned the surrounding businesses.
Stayed 4 nights in Feb 2024

10/10 Excellent

Rosanel

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Sam Cho Sum

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very busy at the time I stay ,quite a distance to the station other than that everything is excellent, will stay again.
Stayed 5 nights in Feb 2024

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of complimentary items with the room was a nice surprise. Very close to a ton of entertainment. Would definitely stay here again.
Stayed 3 nights in Feb 2024

8/10 Good

Paul Francis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good except for the shampoo sachets. Please change it to a bottled shampoo and body wash.
Stayed 5 nights in Feb 2024

10/10 Excellent

Julia

Travelled with partner
Liked: Staff & service, amenities
The location is unbeatable for access to Shinjuku and the Metro. The room was exactly as advertised and the amenities were lovely.
Stayed 2 nights in Feb 2024

2/10 Terrible

Mike

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Definitely not a 4* establishment. We stayed in an executive room so it was a bit better than their economic rooms. Look at the reviews on google as well. I would not stay there again. Hotel is outdated in comparison to the pictures. Pay a little More and stay somewhere else. Area around the hotel is dirty. Rooms were dusty. Regretful decision to stay there.
Stayed 4 nights in Feb 2024

10/10 Excellent

Andrew

Stayed 2 nights in Feb 2024

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Nikhil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 4 nights in Feb 2024

8/10 Good

Ekkarath

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
if you’re seeking a conveniently located hotel near the subway line in Shinjuku area, this one is a good choice. Prices are competitive for the areas and staff are friendly - many can communicate in English. I’d happily stay here again on my next visit to Tokyo.
Stayed 2 nights in Feb 2024

10/10 Excellent

Vickie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property located in the Kabukicho area, a little far from the Shinjuku station, but it’s walkable with minimum luggage. The staff are super friendly, room is small but clean and comfortable
Stayed 2 nights in Feb 2024

8/10 Good

Tomo

Liked: Cleanliness, staff & service
The Granbell was pretty nice! The room is bigger than APA hotels. However it is in middle of seedy hotels, and a bit of walk from Shinjuku. But it is relatively close to Golden Gai. The hotel is a bit outdated but definitely a nice choice for a step up from APA hotels.
Stayed 1 night in Feb 2024

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, everything about it was convenient, clean rooms very walkable to everywhere.
Stayed 4 nights in Feb 2024

10/10 Excellent

Jonathan Alfred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amaing stay, will be back on another trip!

10/10 Excellent

DANIELLE, Lauderhill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this stay I wish I was able to have extend my staff if they had the availability
Stayed 3 nights in Feb 2024

8/10 Good

Tishan

Travelled with partner
Disliked: Cleanliness
This hotel was mediocre. That being said, it’s a great value for money. Staff are friendly and helpful but the rooms could use better cleaning. The hotel is a ~8 min walk from the ring subway line which is awesome.
Stayed 4 nights in Feb 2024

10/10 Excellent

Jennifer

Stayed 4 nights in Nov 2023

6/10 Okay

JOUNG M, Temple City

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There are bad smell from Bathroom shower curtain
Stayed 2 nights in Feb 2024

4/10 Poor

Lingfeng

Liked: Cleanliness, amenities
It was not pleasant to stay in this hotel. First of all, the transportation for the hotel is extremely bad. Very far from the station, and it takes a lot extra time to go to whatever you want. Secondly, I was not satisfied that they forgot to clean my room once during the stay. It was extremely unprofessional and unacceptable. Will not stay in the hotel again

6/10 Okay

Jatin, melbourne

Stayed 4 nights in Feb 2024

8/10 Good

Yuk ping

Stayed 4 nights in Feb 2024

10/10 Excellent

Korn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 minutes walk to Golden Gai. Clean. Convenient. Good roof-top bar. Nice breakfast.
Stayed 2 nights in Feb 2024

10/10 Excellent

Tayla

Liked: Cleanliness, staff & service
Stayed 5 nights in Feb 2024

10/10 Excellent

Amisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place with a great breakfast buffet, great room equipped with whatever you may need for the trip and then some
Stayed 2 nights in Feb 2024

8/10 Good

Alexis

Travelled with partner
Liked: Cleanliness, staff & service
This property is much more run down than the photos show. We didn't book a suite but it just seemed like our room was very old and outdated. Seems like they only advertise their fancy nice looking rooms. On a positive note, it was the one hotel who gave us early check in around 12:30pm on our trip! Didn't love the shampoo, conditioner and soap being in individual packets- doesn't seem eco friendly. Hotel also feels like it is in an alley or at the end of an alley way. Weird location but right around the corner from a lot of restaurants, bars and clubs, and 7/11. About a 10 minute walk from the Shinjuku station!
Stayed 3 nights in Jan 2024

6/10 Okay

John

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

2/10 Terrible

Lynn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were friendly and professional. However, my room was not in the best condition. My shower was not clean and the shower head was another story. I had found there were little hairs on the bed first hour I was in there. The surfaces of the desk and etc did not look like they had been wiped down properly and this was the only hotel out of 6 I stayed in while in Japan that did not include a card that noted my room had been serviced and by who.
Stayed 4 nights in Jan 2024

8/10 Good

William

Liked: Amenities
Nice location , friendly , helpful staff
Stayed 3 nights in Jan 2024

6/10 Okay

Tia

Travelled with partner, Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
If you want to open your suitcase, you need to upgrade to a suite, which we did & the conditions improved dramatically. I thought a deluxe double would be big enough but it was very small & pretty run down. The suite was a lot nicer though. Everything is really scuffed, chipped, needs a deep clean & is on the way to looking really run down. We were across from the cleaning closet so the cleaning people were really loud early in the morning & around a dozen left bags of dirty laundry lining the halls to our room for most of both days we were there. It IS in the red light district, so if you're not a city person or with a family, I wouldn't stay here but if you want to party close to golden Gai, it's a 5 min walk. The suite views were nice.
Stayed 3 nights in Jan 2024

4/10 Poor

Drake

Stayed 1 night in Jan 2024

8/10 Good

Jovana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was great but there were rats in front of the hotel and in that neighborhood
Stayed 1 night in Jan 2024