City view from property

Reviews of Mercure Tokyo Ginza

3.5 out of 5
Mercure Tokyo Ginza
2-9-4 Ginza, Chuo-ku, Tokyo, Tokyo-to

Reviews

8.8

Excellent

Rating 10 - Excellent. 430 out of 885 reviews" "
Rating 8 - Good. 350 out of 885 reviews" "
Rating 6 - Okay. 84 out of 885 reviews" "
Rating 4 - Poor. 17 out of 885 reviews" "
Rating 2 - Terrible. 4 out of 885 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoy staying in the Ginza area. Appreciate the wonderful service and staff!!!
Stayed 3 nights in Mar 2024
Response from Mercure Tokyo Ginza on 29 Mar 2024
Dear Guest, Thank you for staying at Mercure Tokyo Ginza. We are very honored to receive your very good comment. Did you enjoy your trip in Tokyo? We sincerely hope that your next stay with us will be as pleasant as your last. Sincerely, Mercure Tokyo Ginza

10/10 Excellent

Tracy, Claremont

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location location location! The staff: perfect!
Stayed 7 nights in Feb 2024
Response from Mercure Tokyo Ginza on 12 Mar 2024
Dear Guest, Thank you for staying at Mercure Tokyo Ginza. We are very honored to receive your very good comment. Did you enjoy your trip in Tokyo? We sincerely hope that your next stay with us will be as pleasant as your last. Sincerely, Mercure Tokyo Ginza

10/10 Excellent

Methusela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Safe and comfortable, in the heart of Ginza shopping area.
Stayed 7 nights in Feb 2024
Response from Mercure Tokyo Ginza on 12 Mar 2024
Dear Guest, Thank you for staying at Mercure Tokyo Ginza. We are very honored to receive your very good comment. Did you enjoy your trip in Tokyo? We sincerely hope that your next stay with us will be as pleasant as your last. Sincerely, Mercure Tokyo Ginza

6/10 Okay

Ko Yuan

Travelled with family and small children
Stayed 2 nights in Dec 2023
Response from Mercure Tokyo Ginza on 4 Jan 2024
Dear Guest, Thank you for taking the time to review your stay at the Mercure Tokyo Ginza. We sincerely apologize for not being fully satisfied with your stay. We would like to make use of your feedback in future services, so if you have the opportunity, we would appreciate it if you could give us your frank opinions. Sincerely, Mercure Tokyo Ginza

8/10 Good

Mu Qin, Singapore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
MacDonald is just below the building. A metro line just linked to the hotel building but if you are a JR pass holder, you will have to walk 650m to JR station. 17mins walk to Tokyo Station for Airport Rail. Walking distance to many boutique shops, hidden behind the main Ginza Shopping Line. Quiet at Night.
Stayed 5 nights in Dec 2023
Response from Mercure Tokyo Ginza on 14 Dec 2023
Dear Guest, Thank you for taking the time to share your thoughts about your recent stay with us. We genuinely appreciate your feedback.We look forward to welcoming you back here soon. Sincerely, Mercure Tokyo Ginza

10/10 Excellent

Glenn

Stayed 5 nights in Dec 2023
Response from Mercure Tokyo Ginza on 12 Dec 2023
Dear Guest, Thank you for staying at Mercure Tokyo Ginza. We are very honored to receive your very good feedback. Did you enjoy your trip in Tokyo? We sincerely hope that your next stay with us will be as pleasant as your last. Sincerely, Mercure Tokyo Ginza

6/10 Okay

Louise

Stayed 1 night in Dec 2023
Response from Mercure Tokyo Ginza on 11 Dec 2023
Dear Guest, Thank you for taking the time to review your stay at the Mercure Tokyo Ginza. We sincerely apologize for not being fully satisfied with your stay. We would like to make use of your feedback in future services, so if you have the opportunity, we would appreciate it if you could give us your frank opinions. Sincerely, Mercure Tokyo Ginz

10/10 Excellent

Marissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms, clean, great service
Stayed 1 night in Nov 2023
Response from Mercure Tokyo Ginza on 29 Nov 2023
Dear Guest, Thank you very much for your stay at the Mercure Tokyo Ginza. We are happy to receive such good comment. We look forward to welcoming you back here soon. Sincerely, Mercure Tokyo Ginza

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very good rooms with a good breakfast. Staff very helpful….would stay again for sure.
Stayed 3 nights in Nov 2023
Response from Mercure Tokyo Ginza on 24 Nov 2023
Dear Guest, Thank you for staying at Mercure Tokyo Ginza. We are very honored to receive your wonderful review. Did you enjoy your trip in Tokyo? We sincerely hope that your next stay with us will be as pleasant as your last. Sincerely, Mercure Tokyo Ginza

10/10 Excellent

Norma

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the location and rates. Rooms are a bit tight.
Stayed 5 nights in Nov 2023
Response from Mercure Tokyo Ginza on 20 Nov 2023
Dear Guests, Thank you for staying with us this time. We would also like to thank you for your positive review. However, we would like to apologize for the inconvenience caused to you by the size of the room. We are very happy that you had a wonderful stay at our hotel and in Japan. Please visit us again. We'll be waiting for you. Sincerely, Mercure Tokyo Ginza

10/10 Excellent

Darren

Stayed 4 nights in Oct 2023
Response from Mercure Tokyo Ginza on 20 Nov 2023
Dear Guest, Thank you for staying at Mercure Tokyo Ginza. We are very honored to receive your very good feedback. Did you enjoy your trip in Tokyo? We sincerely hope that your next stay with us will be as pleasant as your last. Sincerely, Mercure Tokyo Ginza

8/10 Good

Amir

Travelled with family and small children
Liked: Property conditions & facilities
Close to everything, great location.
Stayed 1 night in Nov 2023
Response from Mercure Tokyo Ginza on 6 Nov 2023
Dear Guest, Thank you for staying at Mercure Tokyo Ginza. We are very happy to receive your positive feedback. Did you enjoy your trip in Tokyo? We sincerely hope that your next stay with us will be as pleasant as your last. Sincerely, Mercure Tokyo Ginza

8/10 Good

Sierra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A bit expensive. You can find cheaper in the area for the same amount of room space but I was very impressed with the staff being so willing to help with filling out a luggage transfer form in Japanese for us. I don't know if they advertise this service, as I randomly asked a manger about it but for about $13 USD I was able to have my luggage delivered to my next hotel (in Yokohama) the next afternoon without having to lug it around on public transportation. As for the room itself, it's on par with other hotels in Tokyo. It is very quiet which was great and very convenient to a lot of dining and shopping options.
Stayed 5 nights in Oct 2023
Response from Mercure Tokyo Ginza on 6 Nov 2023
Dear Guest, Thank you very much for your stay at the Mercure Tokyo Ginza. We are happy to receive such good review. We look forward to welcoming you back here soon. Sincerely, Mercure Tokyo Ginza

10/10 Excellent

Ann Louise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Mercure Tokyo Ginza on 25 Oct 2023
Dear Guest, Thank you for staying at Mercure Tokyo Ginza. We appreciate your positive feedback. Did you enjoy your trip to Tokyo? We sincerely hope that your next stay with us will be as pleasant as your last. Sincerely, Mercure Tokyo Ginza

10/10 Excellent

Savalai

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Easy to reach most sight seeing places. Good breakfast.
Stayed 5 nights in Oct 2023
Response from Mercure Tokyo Ginza on 22 Oct 2023
Dear Guest, Thank you for staying at Mercure Tokyo Ginza. We are very honored to receive your wonderful review about location and breakfast. Did you enjoy your trip in Tokyo? We sincerely hope that your next stay with us will be as pleasant as your last. Sincerely, Mercure Tokyo Ginza

10/10 Excellent

Ann Louise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing front desk staff. Very cordial and efficient and all proficient in English. Great buffet breakfast, the best I’ve had in Japan. Conveniently located and a nice size room.
Stayed 5 nights in Sep 2023
Response from Mercure Tokyo Ginza on 11 Oct 2023
Dear Guest, Thank you very much for your stay at the Mercure Tokyo Ginza. We are happy to receive such good feedback. We look forward to welcoming you back here soon. Sincerely, Mercure Tokyo Ginza

8/10 Good

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from Mercure Tokyo Ginza on 6 Sept 2023
Dear Guest, Thank you very much for your stay at the Mercure Tokyo Ginza. We are happy to receive such good feedback. I am sure that our team will be happy to hear your feedback. We look forward to welcoming you back here soon. Sincerely, Mercure Tokyo Ginza

10/10 Excellent

Aleth

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Mercure Tokyo Ginza on 2 Aug 2023
Dear Guest, Thank you for staying at Mercure Tokyo Ginza. We are very honored to receive your wonderful feedback. Did you enjoyed your stay in Tokyo? We sincerely hope that your next stay with us will be as pleasant as your last. Sincerely, Mercure Tokyo Ginza

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in the heart of the Ginza upmarket shopping area. Hotel is clean and staff are friendly and helpful. Only downside is rooms are very small, likely a function of the prime location. Nevertheless the hotel is still value for money.
Stayed 1 night in Jul 2023
Response from Mercure Tokyo Ginza on 24 Jul 2023
Dear Guest, Thank you for staying at the Mercure Tokyo Ginza. We are delighted to receive such positive feedback from you about the hotel. However, we apologize for the inconvenience caused by the size of the room. If you have the opportunity, please come back to Japan. Sincerely, Mercure Tokyo Ginza

10/10 Excellent

Yogesh

Stayed 1 night in Jun 2023
Response from Mercure Tokyo Ginza on 18 Jul 2023
Dear Guest, Thank you very much for your stay at the Mercure Tokyo Ginza. We are happy to receive such good review. I am sure that our team will be happy to hear your feedback. We look forward to welcoming you back here soon. Sincerely, Mercure Tokyo Ginza

8/10 Good

akito

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family holiday
The location is great and the rooms are large for Ginza. All within walking distance
Stayed 3 nights in Jun 2023
Response from Mercure Tokyo Ginza on 26 Jun 2023
Dear Guest, Thank you very much for your stay at the Mercure Tokyo Ginza. We're glad to hear your positive comments about location and size of room! We hope your whole experience in Tokyo was memorable and hope to have the opportunity to see you again soon. Sincerely, Mercure Tokyo Ginza

6/10 Okay

Park

Stayed 1 night in Jun 2023
Response from Mercure Tokyo Ginza on 20 Jun 2023
Dear Guest,Thank you for taking the time to review your stay at the Mercure Tokyo Ginza. We sincerely apologize for not being fully satisfied with your stay. We would like to make use of your feedback in future services, so if you have the opportunity, we would appreciate it if you could give us your frank opinions. Sincerely, Mercure Tokyo Ginza

10/10 Excellent

Shi Ping

Liked: Cleanliness, staff & service, property conditions & facilities
If you need anything that is not in the room like iron, comb, etc, you can call the room service, and the staff respond quick and fulfill your needs with 5 min. I have never experienced this level of service speed before. Thumbs up! Thank you Mercure Ginza.
Stayed 4 nights in Jun 2023
Response from Mercure Tokyo Ginza on 13 Jun 2023
Dear Guest, Thank you very much for your stay at the Mercure Tokyo Ginza. We are happy to receive such good feedback. We are extremely pleased to receive your kind praise, especially regarding the staff's service.We look forward to welcoming you back here soon. Sincerely, Mercure Tokyo Ginza

6/10 Okay

David

Travelled with group
Liked: Cleanliness, staff & service
hotel and staff fine .however im a big travel person .the fact that they dont offer eggs at b/fast is so bad and the selection was very boring same every day.
Stayed 8 nights in May 2023
Response from Mercure Tokyo Ginza on 6 Jun 2023
Dear Guest,Thank you for sharing your feedback regarding the breakfast at our hotel. We apologize for any disappointment caused by the lack of eggs and the repetitive selection. Your comments will be taken into consideration as we continuously strive to improve our offerings. We appreciate your input and hope to have the opportunity to better meet your expectations in the future.

10/10 Excellent

Leona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The yurakacho sub line access in basement of hotel and the ginza line just a 7 minute walk. Very comfortable and roomy. Family mart, lawsons and a McDonald’s are very close.
Stayed 5 nights in May 2023
Response from Mercure Tokyo Ginza on 26 May 2023
Dear Guest, Thank you very much for your stay at the Mercure Tokyo Ginza. We're glad to hear your positive comments about location! We hope your whole experience in Tokyo was memorable and hope to have the opportunity to see you again soon. Sincerely, Mercure Tokyo Ginza

10/10 Excellent

Ann Marie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 5 nights in May 2023
Response from Mercure Tokyo Ginza on 18 May 2023
Dear Guest, Thank you very much for your stay at the Mercure Tokyo Ginza. We are happy to receive such good feedback. I am sure that our team will be happy to hear your feedback. We look forward to welcoming you back here soon. Sincerely, Mercure Tokyo Ginza

10/10 Excellent

beverley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023
Response from Mercure Tokyo Ginza on 26 Apr 2023
Dear Guest, Thank you very much for your stay at the Mercure Tokyo Ginza. We are happy to receive such good feedback. I am sure that our team will be happy to hear your feedback. We look forward to welcoming you back here soon. Sincerely, Mercure Tokyo Ginza

6/10 Okay

Vina

Stayed 4 nights in Apr 2023
Response from Mercure Tokyo Ginza on 4 May 2023
Thank you for taking the time to review your stay at the Mercure Tokyo Ginza. We sincerely apologize for not being fully satisfied with your stay. We would like to make use of your feedback in future services, so if you have the opportunity, we would appreciate it if you could give us your frank opinions. Mercure Tokyo Ginza

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Mercure Tokyo Ginza on 13 Apr 2023
Dear Guest, Thank you very much for your stay at the Mercure Tokyo Ginza. We are happy to receive such good feedback. I am sure that our team will be happy to hear your feedback. We look forward to welcoming you back here soon. Sincerely, Mercure Tokyo Ginza

4/10 Poor

Maurice

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Room much smaller than what we paid for
Stayed 1 night in Apr 2023
Response from Mercure Tokyo Ginza on 5 Apr 2023
Dear Guest, Thank you very much for your stay at the Mercure Tokyo Ginza. We're glad to hear your comment. We apologize that you were not satisfied with the room size. We will keep striving for our improvement and we wish we could have offered you a better experience. Sincerely, Mercure Tokyo Ginza

10/10 Excellent

Calvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for the price
Stayed 3 nights in Mar 2023
Response from Mercure Tokyo Ginza on 5 Apr 2023
Dear Guest, Thank you very much for your stay at the Mercure Tokyo Ginza. We are glad to receive such good feedback. I am sure that our team also will be happy to hear your feedback. We look forward to welcoming you back here soon. Sincerely, Mercure Tokyo Ginza

6/10 Okay

Marie-Claude

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Feb 2023
Response from Mercure Tokyo Ginza on 3 Mar 2023
Dear Guest, Thank you very much for your stay at the Mercure Tokyo Ginza. We apologize that you were not fully satisfied with your stay this time. We will keep striving for the excellence until the next time we welcome you to the Mercure. Sincerely, Mercure Tokyo Ginza

10/10 Excellent

Brigitt

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So cute! All the amenities you could ask for.
Stayed 3 nights in Feb 2023
Response from Mercure Tokyo Ginza on 8 Feb 2023
Dear Guest, Thank you for staying at Mercure Tokyo Ginza. We are also very happy to receive your positive feedback. We hope that you enjoyed your trip in Japan. We are looking forward to seeing you again soon. Mercure Tokyo Ginza

10/10 Excellent

Fae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was central to all places I wanted to visit. 5 min walk to station 10 min to Tokyo station. Buffet breakfast a great variety. Room bigger than expected.
Stayed 7 nights in Jan 2023
Response from B on 3 Feb 2023
Dear Guest, Thank you very much for your stay at the Mercure Tokyo Ginza. We're glad to hear your positive comment about location, breakfast and room size! We hope your whole experience in Tokyo was memorable and hope to have the opportunity to see you again soon. Sincerely, Mercure Tokyo Ginza

10/10 Excellent

Sandra

Stayed 6 nights in Jan 2023
Response from B on 3 Feb 2023
Dear Guest, Thank you very much for your stay at the Mercure Tokyo Ginza. We are happy to receive such good feedback. I am sure that our team will be happy to hear your feedback. We look forward to welcoming you back here soon. Sincerely, Mercure Tokyo Ginza

10/10 Excellent

Mohammad Hidayat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice well maintained like new hotel with superb reception and great staff. The hotel is located in the center of Ginza, very convenient to walk around ginza, hibiya, yurakucho, marunouchi and tokyo station where all foods, restaurants and shops are within walking distance. I had a great time staying at Ginza Mercure Hotel and highly recommend this hotel to all who wish to visit Tokyo.
Response from B on 3 Feb 2023
Dear Guest, Thank you very much for your stay at the Mercure Tokyo Ginza. We're glad to hear your positive comment about location and happy to recommend us to others.! We hope your whole experience in Tokyo was memorable and hope to have the opportunity to see you again soon. Sincerely, Mercure Tokyo Ginza

10/10 Excellent

A John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2022
Response from B on 3 Feb 2023
Dear Guest,Thank you very much for your stay at the Mercure Tokyo Ginza. We are pleased to receive such positive feedback from you. We will keep striving for the excellence until the next time we welcome you to the Mercure. Sincerely, Mercure Tokyo Ginza

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel location is good. Room is nice and cute. Receptionist is very helpful.
Stayed 3 nights in Dec 2022
Response from B on 3 Feb 2023
Dear Guest, Thank you for staying at Mercure Tokyo Ginza. We are very happy to hear your good comment about location, room and staff. We are looking forward to seeing you again. Sincerely, Mercure Tokyo Ginza

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from B on 3 Feb 2023
Dear Guest, Thank you very much for your stay at the Mercure Tokyo Ginza. We are happy to receive such good comment. I am sure that our staff will be happy to hear your feedback. We look forward to welcoming you back here soon. Sincerely, Mercure Tokyo Ginza

8/10 Good

Holly

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from B on 3 Feb 2023
Dear Guest, Thank you very much for your stay at the Mercure Tokyo Ginza. We are pleased to receive such positive feedback from you. We will keep striving for the excellence until the next time we welcome you to the Mercure. Sincerely, Mercure Tokyo Ginza

10/10 Excellent

Alba Xitlalic Aviles

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Se loved that the Metro was connected to the hotel basement, specially those days with bad weather

10/10 Excellent

Caitlin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was fantastic and all the staff very friendly
Stayed 4 nights in Aug 2022
Response from Mercure Tokyo Ginza on 26 Aug 2022
Dear Caitlin,Thank you for your stay at the Mercure Tokyo Ginza.We hope you had a good time in Ginza. We, all Mercure staff are pleased to assist our guests. If you felt our staff friendly, we are glad for it.We hope to have the opportunity to welcome you back here.Sincerely,Mercure Tokyo Ginza

10/10 Excellent

Yannick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very tranquil location in the middle of bustling Ginza.
Stayed 6 nights in Jun 2022
Response from メルキュール東京銀座 on 18 Jul 2022
Dear Yannick, Thank you very much for your stay at the Mercure Tokyo Ginza. We hope you enjoyed Ginza! It is a good place to shop, dine, and business. We look forward to welcoming you back here soon. Sincerely, Mercure Tokyo Ginza

8/10 Good

satoshi, Canmore

Liked: Cleanliness, staff & service, amenities
good
Stayed 1 night in Jun 2022

10/10 Excellent

Jake

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, quiet and centrally located. Staff was friendly and accommodating. Would visit again.
Stayed 4 nights in Jun 2022

6/10 Okay

Yayoi

Travelled with family
Stayed 7 nights in May 2022

8/10 Good

Koji, Chouku Tokyo

Stayed 3 nights in May 2022

10/10 Excellent

Neville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience and great beds.
Stayed 5 nights in May 2022

10/10 Excellent

Toru

Stayed 4 nights in Mar 2022