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Reviews of Sotetsu Fresa Inn Shimbashi-Karasumoriguchi

3 out of 5
Sotetsu Fresa Inn Shimbashi-Karasumoriguchi
4-10-2 Shinbashi, Minato-ku, Tokyo, Tokyo-to

Reviews

8.4

Very good

Rating 10 - Excellent. 233 out of 644 reviews" "
Rating 8 - Good. 308 out of 644 reviews" "
Rating 6 - Okay. 80 out of 644 reviews" "
Rating 4 - Poor. 13 out of 644 reviews" "
Rating 2 - Terrible. 10 out of 644 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Christopher

Travelled with group
Liked: Staff & service, amenities
Overall the stay was pleasant. There were some obvious areas on top of the bathroom lights for instance where it hadn’t been cleaned for a while. Under the desk needed a vacuum as well and some of the furniture was a bit tired. The amenities were very good with tea, toothbrushes and additional travel cleaning items provided for free. There were also check in machines with multi language options and the location was close to the stations and restaurants.
Stayed 6 nights in Apr 2024
Response from front desk on 12 Apr 2024
Thank you for your stay. Thank you also for your positive feedback. As a hotel, we strive to make your stay as comfortable as possible. Our staff will continue to do our best for the cleanliness of the rooms. We really appreciate your comment. We look forward to welcoming you again. Sotetsu Fresa Inn Shimbashi Karasumoriguchi

8/10 Good

Jamison

Liked: Staff & service, property conditions & facilities
Very clean, everyone was friendly, convenient location
Stayed 10 nights in Feb 2024
Response from Sotetsu FressaInn ShimbashiKarasumoriguchi on 6 Mar 2024
Thank you for your staying.We are very happy to hear you are satisfied with your stay.We are looking forward to serving you again.

10/10 Excellent

Paull

Stayed 1 night in Jan 2024
Response from front desk on 17 Jan 2024
Thank you for good commnets.We are loonking forward to seeing you again.Front desk

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Dec 2023
Response from Front Desk Staff on 12 Jan 2024
Thank you very much for staying at Sotetsu Fresa Inn Shinbashi Karasumoriguchi.Your rating is also an encouragement to us, thank you very much!

8/10 Good

Bazil Yuen Fung

Liked: Cleanliness, staff & service, property conditions & facilities
Stone-throw to JR station, plenty of affordable and tasty local eatery, nice area to stay especially away from the standard tourists areas.
Stayed 3 nights in Jan 2024
Response from Sotetsu FressaInn Shimbashi Karasumoriguchi on 9 Jan 2024
Thank you for staying with us.We are pleased to hear that you were satisfied with your stay.We look forward to having you stay with us again.

10/10 Excellent

Yuen Lung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient and it has a Lawson connected to the lobby!
Stayed 7 nights in Dec 2023
Response from 相鉄フレッサイン新橋烏森口フロント on 19 Dec 2023
Thank you for staying in our hotel. We appreciate your feedback. We are hoping for your next stay with us. Regards, Sotetsu Fresa Inn Shimbashi Karasumori

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Ok business hotel
The room was more basic and small than shown in photos. Central location but not very appealing.
Stayed 3 nights in Nov 2023
Response from front desk on 9 Dec 2023
Thank you for staying in our hotel,We appreciate your feedback. We are hoping for your next stay with us. Regards, Sotetsu Fresa Inn Shimbashi Karasumori Exit

10/10 Excellent

Vianca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for a solo traveler! Shimbashi is a major train hub so getting around was super easy! I had a view of Tokyo Tower and it was the best surprise. Small room but for a solo traveler it was perfect! Connected to a Lawson, made grabbing snacks and a late dinner easy. It’s a medium foot traffic area so lots of places to eat and coming home late didn’t feel eeery. Lively area
Stayed 5 nights in Nov 2023
Response from Reception on 28 Nov 2023
Thank you very much for visiting our hotel.We are very pleased to hear your various compliments on our location and other aspects of our hotel.All of our staff will continue to strive to improve our services.Sotetsu Fresa Inn Shinbashi Karasumoriguchi

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for price, simple and has everything you need. Just a bit tight if you have large suitcases.
Stayed 2 nights in Oct 2023
Response from Reception on 16 Oct 2023
Thank you for staying in our hotel. We are glad that you liked the location. We hope to see you again. -Sotetsu Fresa Inn Shimbashi Karasumori Exit

10/10 Excellent

Ryan

Stayed 2 nights in Oct 2023
Response from フロント on 29 Oct 2023
この度は、新橋の数あるホテルの中から、相鉄フレッサイン新橋烏森口をお選び下さり、誠にありがとうございます。ご評価をして下さりありがとうございます。。これからもスタッフ一同、サービス向上に努めて参ります。またのお越しをお待ちしております。相鉄フレッサイン新橋烏森口

8/10 Good

Arujun

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A newer hotel with helpful staff. They were more than happy to hold onto our luggage the day with checked out so we could explore Tokyo a bit more. The room was very tiny but that seems normal in Tokyo and Kyoto. Conveniently located with an entrance to the back of FamilyMart.
Stayed 5 nights in Sep 2023
Response from Reception on 7 Oct 2023
Thank you very much for booking our hotel.We are very pleased to hear your compliments about our staff.Our entire staff will continue to strive to improve our services.Sotetsu Fresa Inn Shinbashi Karasumoriguchi

8/10 Good

Xiomarys

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
In general, there was a good stay friendly staff, and freebies like bath sponge, toothbrush, and hair mask among other stuff was available. Also, I found it very convenient that they had a hair dryer & curl-flat iron. We were placed in a smoking room even though when I booked said “smoke-free property” and they tried to charge me ¥1,000 for an upgrade to place us in a non-smoking room, I showed them where it said “non-smoke property” on the app I booked and after that, they agreed to move us to a smoke-free room without any cost. Communication was a little troubled but nothing that you can fix with the translation app.
Stayed 5 nights in Oct 2023
Response from Reception on 7 Oct 2023
Thank you very much for booking our hotel.We are very pleased to hear your compliments regarding our amenities and other amenities.Our entire staff will continue to strive to improve our services.As for the room type, we originally accepted smoking rooms.We also checked the Internet reservation site and found that the room type was smoking.I assume that since the hotel had accepted your reservation as a smoking room, we were able to talk to you about an upgrade to a non-smoking room.If you have any concerns in the future, we would appreciate it if you could confirm the type of room in advance by e-mail or other means.Sotetsu Fresa Inn Shinbashi Karasumoriguchi

8/10 Good

Shinichi

Business traveller
Liked: Staff & service, amenities
located in a nice area for dining... the property itself was ok for what I paid...
Stayed 1 night in Aug 2023
Response from Front Desk on 26 Aug 2023
Thank you very much for choosing our hotel.We are very pleased to hear your compliments about our location.Our entire staff will continue to strive to improve our services.Thank you for your comments regarding our rates.We will take your comments into consideration in the future.Sotetsu Fresa Inn Shinbashi Karasumoriguchi

10/10 Excellent

MARK

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2023
Response from front desk on 26 Aug 2023
Thank you very much for using our hotel this time.Thank you again for your feedback.We will continue to strive to improve our service.Sotetsu Fresa Inn Shimbashi Karasumoriguchi

10/10 Excellent

BURIN

Stayed 3 nights in Aug 2023
Response from front desk on 12 Sept 2023
Thank you for posting your review.We look forward to seeing you again.

10/10 Excellent

Athanasios

Stayed 1 night in Jul 2023
Response from フロント  on 1 Aug 2023
この度は、当館をご利用頂きまして、誠にありがとうございました。ご満足いくご滞在であったこと、大変嬉しく思います。ご評価いただきまして、誠にありがとうございました。次回のご来館を心よりお待ち申し上げております。

10/10 Excellent

Kohei

Stayed 1 night in Jul 2023
Response from フロント on 27 Jul 2023
この度は、新橋の数あるホテルの中から、相鉄フレッサイン新橋烏森口をお選び下さり、ありがとうございました。ご評価をお寄せくださいました事重ねて御礼申し上げます。これからもスタッフ一同、サービス向上に努めて参ります。相鉄フレッサイン新橋烏森口

8/10 Good

Raymond

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2023
Response from フロント on 8 May 2023
当館をご利用くださり誠にありがとうございました。また、お忙しい中評価して下さいました事重ねて御礼申し上げます。これからもスタッフ一同サービス向上に努めて参ります。

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, well priced
Stayed 1 night in May 2023
Response from フロント  on 3 May 2023
Thank you for staying at our hotel.We are glad that you had a good time.We look forward to welcoming you again

10/10 Excellent

cheyenne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Reception on 30 Apr 2023
Thank you very much for your stay at our hotel. We are so glad to hear that you've satisfied with our hote.we are look forward to meet you next time. Thank you very much for your review.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful
Stayed 3 nights in Apr 2023
Response from front desk on 22 Apr 2023
Thank you for your review. We are very glad to hear that you felt us nice. If there are any opportunities to come around, please come to us again!

8/10 Good

Jun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice staff. the room is very small but functional for 2 people.
Stayed 3 nights in Mar 2023
Response from Front on 3 Apr 2023
Hello.Thank you for choosing our hotel.It was a pleasure to have you.have a nice day

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from フロント on 24 Mar 2023
この度は、相鉄フレッサイン新橋烏森口への御宿泊をいただき、誠にありがとうございます。口コミのご投稿も重ねてありがとうございます。またのお越しを心よりお待ち申し上げております。相鉄フレッサイン新橋烏森口

2/10 Terrible

Mai

Response from フロント  on 7 Mar 2023
この度は、当館をご利用頂きまして、誠にありがとうございました。ご評価ありがとうございました。

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a good stay in this hotel. Rooms are well maintain and clean. It would better if the breakfast can be improved to have a mini buffet spread.
Response from Reception on 27 Dec 2022
Thank you very much for your stay at our hotel.we are so pleased to hear that you've satisfied our hotel.However, very sorry about the breakfast, although to change immediately is a bit difficult, we will think about it.Thank you very much for the evaluation.

8/10 Good

Mahendra Pal

8/10 Good

QIXIANG

Stayed 3 nights in Dec 2021
Response from フロント 坂井  on 11 Dec 2021
この度は、当館をご利用頂きまして、誠にありがとうございました。ご満足いくご滞在であったこと、 大変嬉しく思います。これからもお客様にさらに 快適にお過ごし頂けますよう、スタッフ一同 精進して参ります。 最後にはなりましたが、お忙しい中口コミを お寄せ頂きましたこと、重ねて御礼申し上げます。 またのご来館を心よりお待ち申し上げております。

8/10 Good

Tomoko, Hamamatsu city

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location, cleanliness is good. For the breakfast, morning set at the Renoir, popular coffee shop chain, is served. If you don’t need big meal it must be fine but if willing to have more variety and/or topical Japanese, to reserve a room without breakfast and to take some out of the hotel is recommended.
Stayed 4 nights in Nov 2020
Response from Reception Etsuko Sakai on 4 Dec 2020
Thank you very much for your stay at our hotel. We are so pleased that you've satisfied to stay in our hotel. Moreover, we are great to hear your reputation about the location and the breakfast. Our hotel is just few minutes from Shimbashi station so it 's very convenient to go to many places. If you have another chance to come to Tokyo, please visit our hotel again. Finally, thank you very much for your all of your reputation about our hotel. We are look forward to meet you again. Reception Etsuko Sakai

10/10 Excellent

Abe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really great stay
Stayed 1 night in Apr 2020
Response from Front Someya on 27 Apr 2020
Thank you for staying at our hotel this time. We will continue to provide better service for our customers. When you visit Tokyo again, we looking forward to seeing you.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and comfortable, location nearby metro station, friendly staff :) highly recommend
Stayed 1 night in Feb 2020
Response from Someya on 2 Mar 2020
Thank you for staying at our hotel this time. We will continue to provide better service for our customers. When you visit Tokyo again, we looking forward to seeing you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from フロント 坂井  on 21 Jan 2020
この度は、当ホテルをご利用頂きまして、 誠にありがとうございました。 ご満足いくご滞在であったこと、大変感激しております。またのご利用を心よりお待ち申しあげております。 フロント 坂井

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service!
The service went above and beyond what I've expected given the number of hotels I've stayed in the world. Although the size of the room is not that wide (expected in Japan), the service of the front desk and availability and willingness to help was very much appreciated.
Stayed 2 nights in Jan 2020
Response from Reception on 9 Jan 2020
Thank you for staying at our hotel. I'm very grateful for the words of praise. We will continue to improve our services. I hope you can use it when you come to Japan. Best regards

8/10 Good

Eric C Mc Gee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Good hotel. Nice location. Breakfast just need some more variety. We stayed six nights and breakfast is the same set menu every day.
Stayed 6 nights in Jan 2020
Response from Reception on 9 Jan 2020
Thank you for staying this time. I'm glad to say words of praise. And thank you for your feedback on breakfast. It cannot be changed immediately, but we will take it deeply. Best regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid business hotel in Shimbashi
Solid business hotel well located in Shimbashi area. Loads of places to eat nearby and easy access to the station. Rooms are tight, as expected, but have a desk and are clean. Would stay again if in the area.
Stayed 4 nights in Nov 2019
Response from Reception Etsuko Sakai on 12 Nov 2019
Thank you very much for your stay at our hotel. We are so pleased to hear that you've satisfied to stay in our hotel. Thank you very much for your great review. We re look forward to meet you again. Reception Etsuko Sakai

10/10 Excellent

Mary, Montreal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In in heart of Shinbashi, but quiet. The room was clean and the staff helpful with an excellent English. The bed and pillows were comfortable!
Stayed 3 nights in Oct 2019
Response from Reception Kotone Kimura on 18 Oct 2019
Thank you very much for choosing our hotel from among the many hotels in Tokyo. We are very pleased with your compliments. We will continue to do my best without pride. We would appreciate it if you could use our hotel when you came to Tokyo. Best regards

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from フロント 坂井  on 22 Aug 2019
この度は、当ホテルをご利用頂きまして、誠にありがとうございました。 ご満足頂けなかった点、お詫び申し上げます。 貴重なご意見ありがとうございました。 フロント 坂井

8/10 Good

Verified traveller

Stayed 3 nights in Aug 2019
Response from フロント 坂井  on 18 Aug 2019
この度は、当ホテルをご宿泊頂きまして、誠にありがとうございました。ご満足頂きましたようで、 大変嬉しく思っております。 またのご来館を心よりお待ち申し上げております。

10/10 Excellent

dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy Business Stay
The hotel room is a typical of a clean business hotel. It is not too spacious but the bed was comfy and they provide you with a clean pajama every day. I stayed for 1 week but there were only 2 hangers so I asked for more and they kindly provided me with 6. There is no closet in the room so you're going to have to live out of your suitcase. Aside from tooth brush, razor, body gel, shampoo and conditioner, all amenities are located in the lobby floor for free to replenish yourself. The 24 hr. Lawson (convenient store) connected to the lobby floor is a major plus! Shimbashi is known for its cheap and great eateries (mostly bars) for salary man to bar hop. It's a great location with convenient access to Haneda airport and neighboring areas like Ginza, Tsujiki and Yurakucho. The train station is quite large offering you access to Asakusa, Ginza, Yamanote and Keihin tohoku lines. I would recommend this hotel for its convenience and cost performance.
Stayed 6 nights in Aug 2019
Response from Reception Etsuko Sakai on 15 Aug 2019
Thank you very much for your stay at our hotel. We are so pleased to hear that your were so satisfied to stay here. About cleaning, rooms, amenities, location, all of your praise are so motivated to us. Thank you very much for your great review. IWe are look forward to meet you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value hotel for business travelers
Great hotel in business district. Very functional and comfortable, without the extra frills. Very helpful and friendly staff.
Stayed 7 nights in May 2019
Response from Front desk / Kanako Honda on 14 Jun 2019
Thank you for staying at our hotel this time. We are very happy that you were comfortable during your stay. We will continue our efforts to improve our services. When you visit Tokyo again, we look forward to seeing you.

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Nice and safe hotel. Very helpgul staff. Lots of affordable restaurants and cafes, shops, and convenient stores. Walking distance to train station.
Stayed 2 nights in Jan 2019

10/10 Excellent

Derek, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little bit hard to find but in a nice quiet area. Really nice soup every morning for breakfast.
Stayed 6 nights in Aug 2018

10/10 Excellent

Verified traveller

The location was excellent!
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveller

Modest facility with varying quality of staff from very good to not so good. Good value. I will stay there again.
Stayed 5 nights in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2018

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location for all of the delights of Shinbashi! The room was quite small - but adequate.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Difficult to find
This hotel is difficult to find... you can see that from far away, thats true, but once onthe surrounds it is difficult to find the entrance. And if you use the map that the application provides then it will guide you to the wrong place. I tried to report it to the staff, but they just laughed and ignored what I was saying.
Stayed 1 night in Mar 2018

8/10 Good

Peter, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, convenient for transport
Nice business hotel in Shimbashi, great location on the Yamanote line gives easy access to everywhere in Tokyo. Plenty of restaurants and bars in the area but still prwtty quiet and much less crowded than Shinjuku or Ikebukuro.
Stayed 3 nights in Dec 2017

8/10 Good

Mary Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Tiny but nice.
The room was clean and in good shape..very modern...but it was too tiny for 2 people. We only spent one night there before leaving for home so worked for us as it is close to the train and makes getting to Tokyo-Heaneda airport easy. The bathroom has only clear glass on 2 walls - you can lower the shades for privacy. Overall- tiny but nice. Best for one person.
Stayed 1 night in Aug 2017

8/10 Good

JD, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good location
Everything went well with my stay here. The staff allowed me to check in a little early and showed flexibility.