In general, there was a good stay friendly staff, and freebies like bath sponge, toothbrush, and hair mask among other stuff was available. Also, I found it very convenient that they had a hair dryer & curl-flat iron. We were placed in a smoking room even though when I booked said “smoke-free property” and they tried to charge me ¥1,000 for an upgrade to place us in a non-smoking room, I showed them where it said “non-smoke property” on the app I booked and after that, they agreed to move us to a smoke-free room without any cost. Communication was a little troubled but nothing that you can fix with the translation app.