City view

Reviews of APA Villa Hotel Akasaka Mitsuke

3 out of 5
APA Villa Hotel Akasaka Mitsuke
3-19-10 Akasaka, Minato-ku, Tokyo, Tokyo-to

Reviews

7.6

Good

Rating 10 - Excellent. 244 out of 1000 reviews" "
Rating 8 - Good. 410 out of 1000 reviews" "
Rating 6 - Okay. 235 out of 1000 reviews" "
Rating 4 - Poor. 82 out of 1000 reviews" "
Rating 2 - Terrible. 29 out of 1000 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Zhen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staffs very friendly and helpful. Thanks
Stayed 1 night in Apr 2024
Response from Receptionist Kanno on 15 Apr 2024
Thank you very much for staying at our hotel.Thank you for your compliments on our staff's service. Your kind words are very encouraging.We look forward to welcoming you back to our hotel again.

4/10 Poor

kenichi

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and nice. It was of course a little small, but that is to be expected. It's a business hotel I'm pretty sure. So it's just meant to sleep in after you explore. Inexpensive. Amazing restaurants in the area. 5 minute walk from 2 different stations. I wish the window opened a little more in my smoking room. But I have no real complaints. Very happy with my stay. 5/5 stars.
Stayed 4 nights in Mar 2024
Response from Receptionist Kanno on 15 Apr 2024
Thank you very much for staying at our hotel.Our location has often been appreciated by our guests and we are very happy to hear that you had a pleasant stay with us. Thank you also for your many compliments. Your words are an encouragement to us.We look forward to welcoming you back to our hotel.

8/10 Good

Lisardo, San Diego

Liked: Cleanliness
Very convenient for exploring Tokio and just hit the hotel to recover and sleep, very clean and very helpful staff
Stayed 3 nights in Mar 2024

4/10 Poor

Dulguun

Liked: Cleanliness
Disliked: Staff & service
Stayed 7 nights in Feb 2024

8/10 Good

TZE KING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Akasaka Mitsuke is a good base for Tokyo tour
Excellent location, close to FIVE subway lines. Eateries and stores are ubiquitous.
Stayed 7 nights in Nov 2023

6/10 Okay

Kazumi

Cleaning isn’t appropriate.
Stayed 14 nights in Nov 2023

6/10 Okay

Josif

Liked: Cleanliness, staff & service, property conditions & facilities
Room was just bjg enough for a bed but the bed was comfy
Stayed 1 night in Nov 2023

8/10 Good

Annie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: helpful front desk staff, close walk from train station and variety of food options Cons: we booked the double room which was very small (even by NYC hotel standards), and should only be for a solo traveler, as there was pretty much no room to move between my partner and i with our 2 suitcases and the full size desk in the room.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

6/10 Okay

Blake

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Oct 2023

10/10 Excellent

Junko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love them!
Stayed 1 night in Sep 2023

10/10 Excellent

Tamafaiga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Fujiwara / Receptionist on 20 Jun 2023
Thank you for staying with us here at APA VILLA HOTEL Akasaka-Mitsuke.We will do our best to keep or make our hotel better.Thank you for your kind review.We sincerely hope to see you again.

8/10 Good

Sunshine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from フロント 村田 on 31 May 2023
この度は、アパヴィラホテル〈赤坂見附〉をご利用いただき、誠にありがとうございます。またのご利用をお待ちしております。フロント 村田

2/10 Terrible

Ilya

Stayed 1 night in May 2023
Response from フロント 藤原 on 3 Jun 2023
この度は、アパヴィラホテル〈赤坂見附〉をご利用いただきまして、誠にありがとうございます。当館のサービスに至らない点があったのではないかと推察し、大変心苦しく存じております。お客様のご評価を冷静に受け止め、スタッフ間で改めて見直しを行い、サービスの改善に努めてまいります。僭越ながら、お客様のまたのご利用を心よりお待ちしております。

8/10 Good

CHANG CHIA

Business traveller
Liked: Staff & service
Noisy around hotel during late evening particular if you stay at lower floor
Stayed 2 nights in Apr 2023
Response from Fujiwara / Receptionist on 8 Apr 2023
Thank you for staying with us here at APA VILLA HOTEL Akasaka-Mitsuke. Our hotel is at the flourish area of Tokyo, so there are many Izakayas, bars, and restaurants around it. That's why guests could enjoy convenient stay. However, as you say, it might be noisy for some guests.Thank you for sending message to us instead of your worse experience.

8/10 Good

Arnoldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place ,good area,central and close
Stayed 2 nights in Mar 2023
Response from Fujiwara / Receptionist on 3 Apr 2023
Thank you for staying with us here at APA VILLA HOTEL Akasaka-Mitsuke.Our hotel is easy to come because a subway station is very close. If you stay here, you can go Tokyo station without changing trains. In addition, there are many convinience stores, bars, cafes near our hotel. Thank you for your kind review.

10/10 Excellent

Marivic

Stayed 4 nights in Feb 2023
Response from Receptionist / Murata on 24 Mar 2023
Thank you very much for staying at APA Villa Hotel Akasaka-Mitsuke with us.We look forward to the opportunity to provide you our service for your another stay.

10/10 Excellent

Ayako

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I got everything what I needed. very practical
I got what I needed for my trip. It was very reasonable, convenient, and comfortable. I stayed at a nearby hotel which was more expensive in the past. This was much better value. No luxury, but you cannot beat the price.
Stayed 7 nights in Feb 2023
Response from Suzuki / Receptionist on 21 Feb 2023
Thank you for staying with us here at APA VILLA HOTEL Akasaka Mitsuke.We appreciate for your kind review.We are glad that you have had a great time here.We are looking forward to seeing you again.

8/10 Good

Kazumi

Liked: Cleanliness, staff & service, property conditions & facilities
My evaluation is 70 percent satisfactory.
Stayed 10 nights in Jan 2023
Response from Receptionist / Miho Kato on 12 Feb 2023
Thank you very much for staying with us here APA Villa HOTEL〈AKASAKAMITSUKE〉and taking your time to write your experience.We are really delighted that you found our hotel to be comfortable.We are sure that your review about our services will make all the members of the team highly motivated and help us provide better service to guests.It would be a great pleasure to welcome you back soon and many thanks again for your kind review. Warm Regards, Miho Kato/ Receptionist.

6/10 Okay

Dinesh

4/10 Poor

CHANG CHIA

4/10 Poor

Amanda

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities

8/10 Good

PANKITA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient place to stay
Response from Receptionist / Shibata on 27 Dec 2022
Thank you for staying at APA VILLA HOTEL〈AKASAKA-MITSUKE〉.We hope to see you soon.

2/10 Terrible

Blake

Stayed 2 nights in Nov 2022
Response from Receptionist Hatanaka on 21 Nov 2022
Thank you very much for staying at APA HOTEL AKASAKAMITSUKE with us.We appereciate you have given us your kind review in detail.We hope to see you soon.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Watch out for water temperature control in shower
Stayed 2 nights in Oct 2022
Response from Receptionist / Suzuki on 16 Oct 2022
Thank you for staying with us here at APA Villa Hotel Akasaka-Mitsuke.Also we appreciate for your kind review.We apologize that we have made you feel unconfortable abot the shower temperature control.We are looking forward to seeing you again.

8/10 Good

CHANG CHIA

Business traveller
Liked: Staff & service
Short stay not much demand
Stayed 1 night in Oct 2022
Response from Matsubayashi Receptionist on 8 Oct 2022
We appreciate your staying at APA Villa Hotel 〈Akasaka Mitsuke〉. We hope your coming again to stay for a long time. We look forward to see you from the bottom of our heart.

8/10 Good

CHANG CHIA

Business traveller
Liked: Staff & service, property conditions & facilities
They don’t provide free Bottle of water only one for 4 days stay not like other HTL free for daily and I was unlucky to have noisy neighbors resided around my room. I guess because the class of some clients were not well educated would choose this HTL. The reason I choose this HTL is the convenience to my destination. Staff manner good but have poor English communication
Stayed 3 nights in Apr 2022
Response from Receptionist Yamazaki on 30 Apr 2022
Thank you for staying at APA Villa Hotel 〈Akasaka Mitsuke〉. We chanded to provide guests bottles of water for the "Welcome Water" and we must apologize you for the noises. We will improve our service and English skills. We hope to see you again.

8/10 Good

NicoAnjello

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2021
Response from フロント 柴田 on 4 Dec 2021
この度はアパヴィラホテル〈赤坂見附〉にご宿泊いただきまして誠にありがとうございます。 またお忙しい中、評価をいただき大変光栄でございます。 お客様のまたのご利用を心よりお待ちしております。

4/10 Poor

CHANG CHIA

Business traveller
Disliked: Cleanliness
I found couple pieces of very long hair in bath room floor and on my bed when I lifted bed cover, too obvious to have excuses not clean them up before next client checked in. Couple months ago I check in no smoking room but I almost was suffocated by smoking Oder remaining inside of room although they changed room for me but I really doubt they are care about their facilities conditions for serious businesses
Stayed 3 nights in Sep 2021
Response from Nagashima / Receptionist on 13 Sept 2021
Thank you very much for staying at APA VILLA HOTEL with us and posting a review. We apologize you for making you uncomfortable while you were staying here. We will improve our room cleaning service better to make you satisfied for your next stay. We hopefully have the next opportunity to see you again.

6/10 Okay

Verified traveller

Business traveller
She was suspicious my son going to stay with me over night without asking why my son was showing up with me while I CK in. The trip for staying in Apa HTL because the medical treatment my condition would better to have someone assist to move with luggage. I don’t like the the way she approached us before she clarified the truth
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Staff’s attitude were good. But English were poor they rather give away beer for free but not willing switch to a bottle of water for the guest who is not drinking beer, very stubborn no service sense, I
Stayed 2 nights in Jun 2021
Response from Nagashima / Receptionist on 25 Jun 2021
Thank you very much for staying at APA HOTEL with us and posting a review. We apologize for the inconvenience caused by our English skilles. There was no substitute for the beer because it was s sample product provided by another company. We hope for your understanding We will improve our service better to make you satisfied for your next stay.We look forward to see you at our hotel again. Nagashima / Receptionist

8/10 Good

Rosemali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from フロント 岩井 on 18 Dec 2020
この度はアパヴィラホテル〈赤坂見附〉をご利用頂き誠にありがとうございました。 当館でのご滞在を、概ねご満足頂けたようで嬉しく思います。 お客様のまたのご利用を心よりお待ちしております。

8/10 Good

Chahnaz, Dallas

Business traveller
Liked: Staff & service
Disliked: Amenities
They didn’t provide regular pillow instead a very thin & flat one until I request regular one to replace it. Room is very small, if you are bigger size person or stay couple of days there, you'd better book bigger one otherwise you may feel like Jammed
Stayed 1 night in Nov 2020
Response from Iwai / Receptionisr on 26 Nov 2020
Greeting from APA VILLA HOTEL〈AkasakaMitsuke〉. Thank you very much for staying with us and providing your feedback. We are sorry that we could not meet your expectation. APA has three major concepts which are 'high quality', 'high function' and 'eco friendly'. To minimize CO2 emission, we provide compact rooms. Although, there are high-quality equipments in each room such as big screen LCD TV or high grade amenities. Plus, we installed original bed 'Cloud Fit' which is quite softer than regular mattress. To suit with the mattress, we provided thinner pillow. We take youe review seriously and will share it with our team members. We certenly hope we have the oppotunity to serve you again in the near future. Warm redards,

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No regrets!
They gave me the 11th floor and a view of Tokyo tower. Woke up every morning with the city in my sight
Stayed 2 nights in Mar 2020
Response from Tezuka / Receptionist on 23 Mar 2020
Thank you for staying in APA VILLA HOTEL. We are happy to hear your great comment. I can't wait to serve you again soon! Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from フロント 手塚 on 26 Mar 2020
この度はアパヴィラホテル〈赤坂見附〉をご利用下さいまして誠にありがとうございます。 お客様のまたのご利用、心よりお待ち申し上げております。

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly staff, great location and easy access to subway.
Stayed 1 night in Feb 2020
Response from Tezuka / Receptionist on 29 Feb 2020
Thank you for your positive comments for us. We really appreciate that, and can't wait to serve you again soon! Please come visit us soon. Best regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020
Response from 手塚 on 24 Feb 2020
この度はアパヴィラホテル〈赤坂見附〉をご利用下さいまして誠にありがとうございます。 またのご利用、心よりお待ちしております。

6/10 Okay

JOONKEAT

Liked: Property conditions & facilities
Disliked: Room comfort
Super cramp room, room changing/cleaning doesn’t
Stayed 4 nights in Jan 2020
Response from Front desk Tanaka on 8 Jan 2020
Thank you very much for staying with us. We are so sorry your room was mess. We will try to find a solution to this problem. We are looking forward to serving you again.

10/10 Excellent

Akemi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and value for money.
Stayed 8 nights in Dec 2019
Response from Front desk Torigai on 3 Jan 2020
Thank you very much for staying our hotel, APA Villa Hotel . We really appreciate that you rate our service with 10 out of 10. As you mentioned, it is convenient for guests to take subways from both Akasaka-Mitsuke and Akasaka station. We are looking forward to seeing you again soon.

6/10 Okay

Terushi

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Over all, with this rate, it is good. Convenient location, only 5 minutes walk to the subway station.
Stayed 1 night in Dec 2019
Response from Front desk, Torigai on 23 Dec 2019
Thank you for staying our hotel, APA Villa Hotel. As you mentioned, it takes approximately 5 minutes to get the subway stations, which enables guests to access sightseeing places around central Tokyo area. We are looking forward to seeing you again at our hotel.

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019
Response from フロント 手塚 on 2 Dec 2019
この度はアパヴィラホテル〈赤坂見附〉をご利用下さいまして誠にありがとうございます。 またのご利用、心よりお待ちしております。

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
some facilities are out of order and getting dirty
Stayed 5 nights in Oct 2019
Response from Receptionist Miyata on 27 Nov 2019
Thank you for staying in APA VILLA HOTEL . We often get a good words from many customers about its location because it only takes a couple of minutes from the closest station. On the other hand, we apologize for the facilities trouble.We will make sure the room condition and want to increase customer satisfaction. Best regards,

8/10 Good

WAN FENN

Liked: Cleanliness, staff & service
Small room easily accessible
We book a room with double bed. Room is quite small, you can only open one luggage at a time with no extra space to walk. However the area is very accessible with few metro line in walkable distance. Area is more lively during weekdays and lots of food choice around.
Stayed 3 nights in Nov 2019
Response from アパヴィラホテル<赤坂見附> on 14 Nov 2019
Thank you very much for staying with us here in APA HOTEL. We are extremely sorry that we let you down and did not meet your expectations. Although rooms are relatively compact, there are high-quality equipment in each room such as big screen LCD TV, original wide bed Cloud fit and high grade amenities toothbrush and razor. They will surely make guest's stay comfortable. We take your review seriously and will share it with our team members. We certainly hope we will have the opportunity to serve you again in the near future to extend you a better stay experience.

10/10 Excellent

shigetoshi

Stayed 1 night in Nov 2019

4/10 Poor

James

Disliked: Cleanliness, staff & service
Only as a last option
We were at this property during the typhoon. No food service was offered nor was any notice given by the mgmt as to what we should do- we like many other travelers had to stock up at the local 7 11. Also the front desk would not make dinner reservation for us the following evening.. very disappointed in this attitude ..
Stayed 3 nights in Oct 2019
Response from Tezuka / Receptionist on 30 Oct 2019
Thank you for staying in APA VILLA HOTEL We apologize that we could not meet your expectations in many cases. We hope you have a great stay next time here.

10/10 Excellent

Verified traveller

Stayed 8 nights in Oct 2019
Response from フロント 手塚 on 17 Oct 2019
この度はアパヴィラホテル〈赤坂見附〉をご利用下さいまして誠にありがとうございます。 お客様のまたのご利用、心よりお待ちしております。

8/10 Good

Rosita

Disliked: Room comfort
Stayed 8 nights in Sep 2019
Response from フロント 末吉 on 3 Oct 2019
この度は、アパヴィラホテル〈赤坂見附〉にご宿泊いただきまして誠に有難うございます。お客様のまたのご利用を心よりお待ちしております。

8/10 Good

yasuyuki

Stayed 5 nights in Sep 2019

8/10 Good

Soe Fong

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2019
Response from フロント 手塚 on 2 Oct 2019
この度はアパヴィラホテル〈赤坂見附〉にご宿泊いただき有難うございました。 お客様のまたのご来館、心よりお待ち申し上げております。