Property entrance

Reviews of Hotel Ticuán

3.5 out of 5
Hotel Ticuán
Av. Miguel Hidalgo (8va) #8190, entre Constitución y Revolución, Tijuana, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1157 out of 1690 reviews" "
Rating 8 - Good. 312 out of 1690 reviews" "
Rating 6 - Okay. 92 out of 1690 reviews" "
Rating 4 - Poor. 46 out of 1690 reviews" "
Rating 2 - Terrible. 83 out of 1690 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Leonty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Always stay at the suites. Amazing.
Stayed 1 night in Mar 2024
Response from HOTEL TICUAN on 28 Mar 2024
Thank you for your preference, it is a pleasure to serve you and know that you enjoy the facilities and the service.

8/10 Good

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean just didn’t like restaurant food was cold,buffet was good it was free had breakfast everyday
Stayed 3 nights in Mar 2024
Response from HOTEL TICUAN on 28 Mar 2024
Thank you for your visit and we apologize for the inconvenience of the restaurant.

10/10 Excellent

Monolito, North Hollywood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their system for booking a massage is very inconvenient and I hope they can improve their process so the guest won’t have to go up and down the elevator to book an appointment
Stayed 1 night in Mar 2024

10/10 Excellent

Jaeyang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HOTEL TICUAN on 26 Mar 2024
Thank you for your preference, we hope the service was to your liking. We appreciate your visit.

2/10 Terrible

Tomas

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t recommend it dirty pillows and room noises untill the morning from the club next to the hotel no iron no guest allowed after 8pm sounds like hospital not hotel , and they are watching you all the time making you uncomfortable and the price is not cheep i don’t recommend i think you can get better place for the money you spend here .
Stayed 1 night in Mar 2024
Response from HOTEL TICUAN on 25 Mar 2024
Thanks for your visit; It is a shame that the security services have inconvenienced you and what you mention has a solution, but if you do not say anything during your stay it is impossible to give you a solution immediately.Thank you.

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 2 nights in Mar 2024
Response from HOTEL TICUAN on 24 Mar 2024
Thank you for your preference, it is a pleasure to serve you.

2/10 Terrible

MARIA

Travelled with family
Disliked: Cleanliness, amenities
Stayed 1 night in Mar 2024
Response from HOTEL TICUAN on 24 Mar 2024
Lamentamos lo sucedido en su estancia es un pena que no haya podido disfrutar de los servicios que reservo le pedimos diculpas por todos los inconvenientes.

10/10 Excellent

Federico

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Mar 2024
Response from HOTEL TICUAN on 22 Mar 2024
Thank you for your preference, it is a pleasure to serve you

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful and this time my room had a refrigerator
Stayed 1 night in Mar 2024
Response from HOTEL TICUAN on 22 Mar 2024
Thank you for your preference, it is a pleasure to serve you.

2/10 Terrible

Norma

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The receptionist name Esmeralda was very rude and racists she even informed me if I didn’t want to stay to request my refund through expidia. I felt they were very unprofessional no details were provided.
Stayed 1 night in Mar 2024
Response from HOTEL TICUAN on 19 Mar 2024
We appreciate your comments, which we will send to the corresponding area so that they can resolve it with the staff. We apologize for this situation.

2/10 Terrible

Tomas

Stayed 1 night in Mar 2024
Response from HOTEL TICUAN on 19 Mar 2024
We would like to know more about what service or what was the inconvenience that happened during the stay so that we can solve it and give you the best attention and improve the service that you indicate to us.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from HOTEL TICUAN on 19 Mar 2024
Thank you for your visit, it was a pleasure to serve you, we hope you visit us again.

10/10 Excellent

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from HOTEL TICUAN on 18 Mar 2024
We appreciate your preference, it was a pleasure to serve you, do not hesitate to return.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Good 👍
Stayed 1 night in Mar 2024
Response from HOTEL TICUAN on 17 Mar 2024
Thank you for your visit, it was a pleasure to serve you.

8/10 Good

alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay when in TJ
Response from HOTEL TICUAN on 14 Mar 2024
Thank you for your visit, we hope to see you again at the facilities, it is a pleasure to serve you.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No laundry facility or laundry service.
Stayed 2 nights in Mar 2024
Response from HOTEL TICUAN on 14 Mar 2024
Thank you for your visit, it was a pleasure to serve you.

10/10 Excellent

Rocio, Montclair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and comfy.
Stayed 1 night in Mar 2024
Response from HOTEL TICUAN on 12 Mar 2024
Thank you for your preference, it was a pleasure to serve you, we hope that the service was to your liking.

10/10 Excellent

Yvonne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place been staying here a lot of times recommended the clubs the stores very good environment
Stayed 1 night in Mar 2024
Response from HOTEL TICUAN on 12 Mar 2024
We appreciate your comments, it was a pleasure to serve you, we hope to see you again, we hope that the service was to your liking.

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice accommodations.The included breakfast exceeded our expectations.
Stayed 1 night in Mar 2024
Response from HOTEL TICUAN on 12 Mar 2024
It was a pleasure to serve you, we are happy to know that you liked the service, we hope you continue visiting us so we can continue offering you our services and it continues to improve. Thank you for your visit.

10/10 Excellent

Eric

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels on the boulevard and they have parking. You have to know you will hear music from Las Pulgas untill 3am. They have a taxi waiting, resturant and bar. Its close to the casino, bars, coffee, oxxo, money exchange etc. We will return.
Stayed 1 night in Mar 2024
Response from HOTEL TICUAN on 10 Mar 2024
Thank you for your visit, it was a pleasure to serve you, we hope you enjoyed the entire service, we hope to see you again.

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last minute booking was excellent.
Stayed 1 night in Mar 2024
Response from HOTEL TICUAN on 7 Mar 2024
We appreciate your visit, it was a pleasure to serve you, we hope you enjoyed the service. Thanks for your visit.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice breakfast
Stayed 1 night in Mar 2024
Response from HOTEL TICUAN on 6 Mar 2024
We appreciate your preference, it is a pleasure to serve you, we hope you return.

10/10 Excellent

Jose

Stayed 1 night in Mar 2024
Response from HOTEL TICUAN on 25 Mar 2024
Gracias por su preferencia es un placer atenderle apreciamos su visita y le agradecemos su estadia .

10/10 Excellent

layne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure
Stayed 1 night in Jan 2024
Response from HOTEL TICUAN on 5 Mar 2024
We appreciate your visit, it is a pleasure to serve you and we appreciate your comments, we hope to see you again at the facilities.

10/10 Excellent

Reza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from HOTEL TICUAN on 5 Mar 2024
It is a pleasure to serve you, we appreciate your preference.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay here. I chose the hotel for access to my dental clinic and its excellent hotel gym. Room is nicely remodeled. Hotel common areas are in good condition. Elevator access controlled by your room key. Breakfast buffet is very good - rice and pork besides usual breakfast fare. Good selection of fruit. I explored the area more on this visit: a chiropractor, massage therapy, and Telefonica Gastro Park for an excellent meal. Excellent burros (burritos) can be had on the same block. A grocery store is found on the next block (roast chicken, fruit, chips, snacks, and pastries for your room).
Stayed 3 nights in Feb 2024
Response from HOTEL TICUAN on 3 Mar 2024
It is a pleasure to serve you and to know that the service offered was to your liking. We hope to see you again and thus be able to continue making you feel at home. Thank you for your visit and for your good comments.

10/10 Excellent

mekidm

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love to stay in this place excellent place close to everything within walking distance great breakfast
Stayed 6 nights in Feb 2024
Response from HOTEL TICUAN on 3 Mar 2024
Thank you for your visit, we hope to see you again, we appreciate your preference, it is a pleasure to serve you.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, great location, friendly helpful staff, and feels very safe.
Stayed 1 night in Feb 2024
Response from HOTEL TICUAN on 3 Mar 2024
Thank you for your stay at the facilities, it is a pleasure to serve you and above all to know that the service offered was to your liking. Thank you for your comments.

10/10 Excellent

Uriel, Bell Gardens

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It waa great easy to find staff was helpful reallu clean. And bed was amazing
Stayed 1 night in Feb 2024
Response from HOTEL TICUAN on 3 Mar 2024
We appreciate your good comments, it is a pleasure to serve you, we hope to see you again very soon.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There free breakfast buffett was really nice. So many options. I dont eat much but wow u could fill up for the day. Service great. Secure elevators to get to room. Taxi n uber always .available. i had large room. Just queen or maybe king. But table huge room. For great price. No fridge at all. Split your meals. The places serve so much food. The restaurant there n bar great atmosphere. I work remote internet great. Thank you. Its downtown Tijuana. Near the main restaurant area.
Stayed 2 nights in Feb 2024
Response from HOTEL TICUAN on 1 Mar 2024
Thank you for your visit, it was a pleasure to serve you and to know that the service you received was to your liking. We hope to see you again. Thank you for your comments.

10/10 Excellent

Richard

Stayed 4 nights in Feb 2024
Response from HOTEL TICUAN on 20 Mar 2024
We appreciate your preference, it is a pleasure to serve you, we hope that you enjoyed the service.

10/10 Excellent

Max

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bit noisy in the evening. Children only. Not an issue
Stayed 1 night in Feb 2024
Response from HOTEL TICUAN on 26 Feb 2024
Thank you for your visit, it was a pleasure to serve you.

8/10 Good

Mario

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good service, very good location.
Stayed 3 nights in Feb 2024
Response from HOTEL TICUAN on 26 Feb 2024
We appreciate your preference, it is a pleasure to serve you.

8/10 Good

Kent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This a really nice property right at the end of Revolución. Can walk to everything. Unfortunately, it's right next to a disco that pounds music until 5am.
Stayed 2 nights in Feb 2024
Response from HOTEL TICUAN on 26 Feb 2024
We regret this inconvenience and hope that the service has made your stay more pleasant. We hope to see you again.

6/10 Okay

Jovany

Travelled with partner
Liked: Cleanliness, amenities
We were given a room upon arriving that was already occupied. When we got a room, the air conditioner remote did not work. We were unable to use the AC. It was stuffy and hot in the room. We’ve stayed there previously and did not have any issues.
Stayed 2 nights in Feb 2024
Response from HOTEL TICUAN on 25 Feb 2024
We regret this confusion on the part of our staff, we apologize for what happened, we will take your comments into account and we will provide a solution to the A/C. We thank you for your visit.

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It was a comfortable stay. Professional staff. I dont think they are aware of VIP Gold as I asked for a room upgrade but got the same room without an explanation. Area around the property is safe and lots of excellent places to visit and to eat nearby. Excellent location.
Stayed 3 nights in Feb 2024
Response from HOTEL TICUAN on 23 Feb 2024
Thank you for your preference, it was a pleasure to serve you and we apologize for the room.

8/10 Good

Liliana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
T
Stayed 1 night in Feb 2024
Response from HOTEL TICUAN on 19 Feb 2024
Gracias por su visita fue un placer atenderle.

8/10 Good

Margarita

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from HOTEL TICUAN on 20 Mar 2024
Thank you for your preference, it is a pleasure to serve you.

6/10 Okay

Ignacio

Stayed 1 night in Feb 2024
Response from HOTEL TICUAN on 20 Mar 2024
Thank you for your preference, it is a pleasure to serve you, we hope to continue counting on your visit. Do not hesitate to mention which service needs improvement to make your stay more pleasant.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location reasonable price good hotel in Tijuana.
Stayed 1 night in Feb 2024
Response from HOTEL TICUAN on 16 Feb 2024
We appreciate your visit, it is a pleasure to serve you. Do not hesitate to come back.

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, comfortable, free breakfast and free parking
Stayed 1 night in Feb 2024
Response from HOTEL TICUAN on 16 Feb 2024
Thank you for your visit, it is a pleasure to serve you. We hope to have you back in the facilities so we can continue providing good service.

10/10 Excellent

Jorge Mata

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and walking distance to everything
Stayed 2 nights in Feb 2024
Response from HOTEL TICUAN on 16 Feb 2024
Thank you for your visit, it is a pleasure to serve you and we are happy to know that the service offered was to your liking.

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from HOTEL TICUAN on 20 Mar 2024
We appreciate your preference, it is a pleasure to serve you, we hope that the service was to your liking, we hope to see you again.

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service
Property needs to be upgraded and the carpets cleaned.
Stayed 5 nights in Feb 2024
Response from HOTEL TICUAN on 16 Feb 2024
We appreciate your comments and we will improve the facilities, thank you for your preference.

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffet very good
Stayed 3 nights in Feb 2024
Response from HOTEL TICUAN on 13 Feb 2024
We appreciate your visit and appreciate your comments, it was a pleasure to serve you.

6/10 Okay

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Feb 2024
Response from HOTEL TICUAN on 13 Feb 2024
Thank you for your visit, it is a pleasure to serve you.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from HOTEL TICUAN on 20 Mar 2024
Thank you for your visit, it is a pleasure to serve you, we hope to see you again.

10/10 Excellent

Rocio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es muy amable.
Stayed 2 nights in Feb 2024
Response from HOTEL TICUAN on 13 Feb 2024
Gracias por su comentario es un gusto atenderle y sobre todo saber que el personal hace buen trabajo al atenderle .

10/10 Excellent

Armando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EV charging
Stayed 1 night in Feb 2024
Response from HOTEL TICUAN on 7 Feb 2024
Thank you for your visit, it is a pleasure to serve you and above all to have you and make you feel at home.

8/10 Good

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the convenient location and safety inside the hotel, no concern for leaving valuables inside the room. I didn’t like that I couldn’t sleep well because of the club blasting music until 6 in the morning
Stayed 6 nights in Jan 2024
Response from HOTEL TICUAN on 8 Feb 2024
Thank you for your visit, it is a pleasure to serve you and we appreciate your preference regarding music. We suggest that as soon as you make the reservation, ask for a room away from Revolucion Avenue in order to give you a room as far away from noise as possible.