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Reviews of Hyde Park Lane

3 out of 5
Hyde Park Lane
C/ Hungría 6, Pto. Carmen, Puerto del Carmen, Tías, Lanzarote

Reviews

9.2

Wonderful

Rating 10 - Excellent. 106 out of 159 reviews" "
Rating 8 - Good. 44 out of 159 reviews" "
Rating 6 - Okay. 4 out of 159 reviews" "
Rating 4 - Poor. 3 out of 159 reviews" "
Rating 2 - Terrible. 2 out of 159 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

altug

Travelled with family
Liked: Cleanliness
Broken aircon, lack of communication. Kids pool with flaky paint which ended up my daughter injuring her toe and ending in a medical centre costing €220. Do not think i will rush to go back there
Stayed 11 nights in Aug 2023

8/10 Good

Mairead

Liked: Cleanliness, room comfort
Stayed 7 nights in Dec 2023

10/10 Excellent

K J

Travelled with group
Liked: Cleanliness, room comfort
Amazing place
Hyde Park Lane. What can i say? Perfect love the place. So clean, food great, staff amazing, been there 45 days over 12 month period!, addiition of live music is good though more staff required on the bar. Maids in every 2 days love the smell of the cleanliness.
Stayed 17 nights in Nov 2023

10/10 Excellent

Carol

Liked: Cleanliness, room comfort
Lovely quiet apartment with all you need, beds comfortable. Only one slight criticism is that there was no air conditioning only available over the summer months and was really warm in the bedroom
Stayed 4 nights in Dec 2023

8/10 Good

Sarah

Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

JAMES

Liked: Cleanliness, room comfort
Relaxing surroundings in ideal location
Just love this place.We return regularly! It ‘ticks all the boxes’: The location is perfect, set back in quiet area just on the outskirts of Puerto Del Carmen, but only a few minutes walk to the seafront which leads to the main resort. The property is immaculately maintained and cleanliness in the restaurant outstanding.Food is excellent and beautifully presented.The bungalows are well equipped and there is a huge pool with abundance of sunbeds. The staff are all so pleasant and helpful.
Stayed 7 nights in Nov 2023

4/10 Poor

MICHAEL

Travelled with partner
Liked: Cleanliness
The hotel reception and catering staff were not caring or helpful and never engaged with their guests displaying poor people and communication skills. Their was one male breakfast chef, one female evening barmaid, and a male entertainment manager who did stand out from the rest and worked hard to communicate and please all residents . The choice of food was repetitive at best ,tasteless and cold everyday with various choices running out early in the evening restricting the poor choice further.Evening entertainment was good although most residents did not attend therfore lacked any atmosphere. Drink price's were competitive with other establishment's, and the pool and garden areas were nice. I would not recommend due to poor staff attitudes, cold tastless food, and the poor location of hotel with no bars or shops close by.
Stayed 12 nights in Nov 2023
Response from Customer manager on 29 Nov 2023
We are very surprised by your comment as our staff usually have a good rating. As a team, we are committed to achieving 100% guest satisfaction and appreciate comments such as yours’ as a powerful wake-up call on areas where we need to do a better job. I am sorry that we did not live up to your expectations on this occasion and assure you that we will take immediate action to improve for the benefit of future guests. we are sorry if the buffet did not meet your expectations.

10/10 Excellent

Patrick

Liked: Cleanliness, room comfort
Relaxing and comfortable
I was eager to stay at Hyde park lane again after 1 previous visit and it didnt dissapoint.Very comfortable apartments with staff very quick and eager to respond if i needed anything.lovely swimming pool and allways plenty of sunbeds available.Nice restaurant and staff allways very friendly and helpful.will definitely stay here again and would recommend to others
Stayed 3 nights in Oct 2023
Response from Customer manager on 29 Nov 2023
We are thrilled to hear that you enjoyed our excellent service, friendly team. We always strive to provide a memorable stay for our guests, and it's great to know that we met your expectations. We wait for the 3rd time

10/10 Excellent

David

Liked: Cleanliness, room comfort
Stayed 7 nights in Oct 2023
Response from Customer manager on 24 Oct 2023
Thank you for giving Hyde Park Lane the highest score, we wait for you for another memorable experience.

10/10 Excellent

Malgorzata

Liked: Cleanliness, room comfort
Perfect location, staff friendly, house very clean. We spent wonderful holiday,
Stayed 7 nights in Sep 2023
Response from Customer manager on 24 Oct 2023
We thank you for your positive feedback, we are glad our location and the house met your expectation. We wait for your next visit.

10/10 Excellent

Will

Liked: Cleanliness, room comfort
Stayed 7 nights in Sep 2023
Response from Customer manager on 24 Oct 2023
It is wonderful to know that you enjoyed your stay with us and we appreciate the high score you gave us.We look forward to welcoming you back on a future occasion.

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, room comfort
Amazing stay
We decided to come out a few days earlier for our family trip but our accommodation wasnt available so we booked Hyde Park Lane for a few days. It was amazing and we didnt want to leave! Staff were friendly, pools were fantastic and we really enjoyed breakfast!
Stayed 3 nights in Aug 2023

10/10 Excellent

Julie

Liked: Cleanliness, amenities, property conditions & facilities
Loved the location. Spotless rooms. Fruendly staff.
Stayed 3 nights in Jun 2023
Response from Customer manager on 11 Jul 2023
Our complex aims to provide a memorable experience and we are delighted that we were able to exceed your expectations. Your kind comments regarding our team members are greatly appreciated! Thank you again for staying with us and for your kind review.

8/10 Good

Craig

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay could do with proper bacon and sausage for the english breakfast.
Stayed 3 nights in May 2023
Response from Customer manager on 25 May 2023
We are delighted that you had an enjoyable stay, and our facilities helped you make the most of your experience, we thank you for recommending Hyde Park Lane and we take note about your suggestion.

10/10 Excellent

Chris

Liked: Cleanliness, amenities, property conditions & facilities
The half board buffet was outstanding and the staff were extremely polite and helpful .
Stayed 3 nights in May 2023
Response from Customer manager on 25 May 2023
We appreciate your kind words about our team, their helpfulness being undoubtedly one of our hotel's main assets. We will definitely congratulate them all on your behalf for their contribution to your well-being while you were staying with us. We also thank you for highlighting the board buffet.We look forward to the pleasure of welcoming you back on future occasions.

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Nice Hotel. Value for money
Stayed 4 nights in May 2023
Response from Customer manager on 25 May 2023
Thank you for your positive feedback.We are pleased that you had an enjoyable stay with us.We look forward to welcoming you back on a future occasion.Best regards,

10/10 Excellent

Alan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Customer manager on 29 Mar 2023
Dear sirWe thank you for giving Hyde Park Lane the highest score, that means you really enjoyed your stay with us. we hope seeing you again in our complex.Kind regards

10/10 Excellent

Justyna

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We will come back, great pool family friendly
Stayed 3 nights in Mar 2023
Response from Customer manager on 29 Mar 2023
Dear JustynaThank you for your positive feedback.We are pleased that you had an enjoyable stay with us.We look forward to welcoming you back on a second occasion.Best regards,

8/10 Good

Kirsty

Liked: Cleanliness, room comfort
A long weekend
we Love Hyde park as its close to the airport and take about 10 minutes to walk to the strip along the seafront so enjoyable. we like the accommodation cute little apartments the breakfast is great. the pool was freezing, unfortunately the hot tub was out of order, and in January we like the use of the hot tub, we were also next to an access gate and with people coming and going the gate banged, so request a chalet away from the gate!
Stayed 4 nights in Jan 2023
Response from Customer manager on 7 Mar 2023
Dear clientWe are glad you enjoyed the location and the facilities of Hyde Park Lane, on the other hand the pool temperature the whole year is not less than 23 degrees, I supposed on January were not very nice weather to get into the pool. We are sorry if the location of your apartment didnt meet your expectations. Best regards

10/10 Excellent

DAVID

Liked: Cleanliness, amenities, property conditions & facilities
Everything great apart from a lukewarm breakfast. Staff lovely
Stayed 3 nights in Dec 2022
Response from Hyde Park Lane on 14 Dec 2022
Thank you for your feedback.We are looking forward to welcoming you soon again.We wish you a Merry Christmas and a Happy New Year

10/10 Excellent

K J

Travelled with group
Liked: Cleanliness, room comfort
Great place very economical, clean, great staff.5*
Stayed 7 nights in Dec 2022
Response from Hyde Park Lane on 13 Dec 2022
Thank you for your feedback.We hope to seeing you soon again in Hyde Park Lane.

10/10 Excellent

Ross

Stayed 7 nights in Nov 2022
Response from Hyde Park Lane on 5 Dec 2022
Thanks for your review. We hope to welcome you soon again in Hyde Park Lane.

8/10 Good

Claire

Stayed 10 nights in Aug 2022
Response from Recepción on 10 Oct 2022
Graciaspor su comentario.

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, room comfort
Great hotel - would happily stay again
Stayed 3 nights in Aug 2022
Response from Hyde Park lane on 17 Sept 2022
Thank you for your coment, we are dellighted you will chose us once again. Kind regards

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, room comfort
Perfect place to stay
Hyde Park Lane is a lovely, clean, friendly complex - we had a wonderful time. The suite we had was perfect for our needs - immaculately clean with comfortable beds and sofa, plenty of utensils and crockery in the kitchenette and a powerful shower with an constant supply of hot water. This was an excellent, value for money holiday in a lovely part of the resort and I would not hesitate to recommend and to book again. Thank you for a perfect holiday.
Stayed 7 nights in Aug 2022
Response from Hyde Park lane on 9 Sept 2022
We are delighted you have enjoyed in Hyde Park lane, thank you for your comment, we hope to see you againKind regards

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in May 2022

10/10 Excellent

Dominika

Liked: Cleanliness, room comfort
The little studio apartment I stayed in was perfect for my solo trip. Had everything I needed and was extremely clean. Staff were very helpful in any queries I had. Couldn’t recommend this place anymore it was in the middle of all the shops and bars and restaurants. Amazing place.
Stayed 4 nights in May 2022
Response from Hyde Park Lane on 24 May 2022
Thank you for your comment, we hope you can visit us again. Kind regards

10/10 Excellent

Carl

Liked: Cleanliness, room comfort
Stayed 7 nights in May 2022
Response from Recepción on 25 May 2022
Nos complace saber que ha disfrutado de su estancia con nosotros. Esperamos verles de nuevo en un futuro en nuestro establecimiento. Un saludo cordial

8/10 Good

Michael

Liked: Cleanliness, room comfort
Stayed 7 nights in May 2022
Response from Recepción on 25 May 2022
Nos complace saber que ha disfrutado de su estancia con nosotros. Esperamos verlos en una futura estancia con nosotros. Un saludo cordial.

10/10 Excellent

Thomas

Liked: Cleanliness, room comfort
Stayed 3 nights in May 2022
Response from Recepción on 13 May 2022
Gracias por su comentario

10/10 Excellent

Marcin

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stunning
Stayed 4 nights in Apr 2022
Response from Recepción on 9 May 2022
Good Morning We are glad to know that you enjoyed your stay with us. Best regards. Recepción

10/10 Excellent

Declan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved everything about Hyde Park Lane. Fantastic friendly and professional staff. Food was great We had Half Board and there was a great variety throughout the stay. Nice amenities at the end to shower etc when you have to vacate the apartment. My most impressive experience is the honesty of the staff, i left my iphone after me at the breakfast table and that was horrible. But a wonderful honest member of staff handed it into reception and i got my phone back. Now that’s a class place to stay in. I highly recommend Thanks again Declan. Cork Ireland.
Stayed 7 nights in Apr 2022
Response from Recepción on 29 Apr 2022
We are pleased to know that you have enjoyed your stay. We hope to see you back in our Complex. Best Regards. Recepción

4/10 Poor

Anna

Liked: Cleanliness
Disliked: Room comfort
Sleepless nights ruined holiday
We have stayed at this hotle many times over the years and this occasion was a huge dissapointment in comparison. The beds were very uncomfortable so much so that we asked to have the beds changed. This was declined and we were offered two aditional mattresses which we tried but were no improvement. The bedroom was left in a total shambles when they added the new mattresses and we had to tidy up after they left because the house keeping people who “would be along shortly” took two days to put an appearance in. The whole stay was a total dissapointment. Reception Staff attitude was unfriendly and dismissive when we discussed the bed comfort situation, other solutions were not forthcoming. We asked for a refund as were prepared to move to a new hotel. This was declined, even after Hotels.com got involved. We will be looking for a new place to stay and will not return, ever.
Stayed 7 nights in Apr 2022
Response from Recepción on 29 Apr 2022
We are sorry that you had that feeling, we have tried to solve his request, offering a change of room, apart from the option of extra mattresses, which was what the client requested. The cleaning service goes through the rooms every 2 days, the cleaning is not daily, as the detailed information that is given to the clients at the entrance on check in. And the conditions of the reservations and cancellation policy are set by the website or agency in which the clients reserve, not our Establishment. We are very sorry that we could not have helped you more but it is what could be offered. We hope you continue to enjoy our Island anyway.+

10/10 Excellent

Joss

Liked: Cleanliness, room comfort
Stayed 7 nights in Mar 2022
Response from Recepción on 11 Mar 2022
Nos complace saber que ha disfrutado de su estancia con nosotros. Esperamos verle de nuevo en nuestras instalaciones. Un saludo cordial de parte de todo el Equipo de Hyde Park Lane.

8/10 Good

Simon

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
A little bit of a walk into town but that can be a positive for some people! Staff and accommodation were great and price of food, snacks and drinks very good too!
Stayed 7 nights in Dec 2021
Response from Recepción on 10 Dec 2021
Thank you very much for your Coment! Regards.

10/10 Excellent

Elaine

Liked: Cleanliness, room comfort
Stayed 10 nights in Oct 2021
Response from Recepción on 19 Oct 2021
Muchas gracias por su comentario.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, room comfort
Amazing hotel, just perfect
Second time there in a month, just as perfect as the last time. Bood with absolute confidence
Stayed 4 nights in Sep 2021
Response from Recepción on 6 Oct 2021
Thank you very much for your words, we are pleased to know that you had a pleasant stay with us. We hope to see you again in our establishment in the future. Best Regards. Recepción.

10/10 Excellent

Niall

Liked: Cleanliness, room comfort
Hyde Park Lanzarote😁😁😁
Always a fab stay in Hyde Park, chilled, spotless, tasty breakfast and lovely staff. Can't wait till another visit.
Stayed 7 nights in Sep 2021
Response from Recepción on 6 Oct 2021
Thank you very much for your words, we are pleased to know that you had a pleasant stay with us. We hope to see you again in our establishment in the future. Best Regards. Recepción.

8/10 Good

Karandeep

Liked: Cleanliness, room comfort
Good value
Comfortable stay, very good breakfast for only €5 at the hotel. Good value for money, but would not like to spend a lot of time at the hotel.
Stayed 3 nights in Jul 2021

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, room comfort
clean and quite
Lovely clean resort with friendly staff. Quiet location only several minutes walk from the beach
Stayed 4 nights in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 7 nights in Feb 2020

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location . Five minutes walk to the beach about twenty minutes stroll to the strip. Spotlessly clean . Great for families . Two lovely pools.
Stayed 8 nights in Feb 2020

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good times
Clean and friendly complex
Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is very quiet.very clean but only 10minutes walk to restaurants and shop.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was surprisef to pay for use of TV-but people are using internet more frequently than tv nowadays... Annoyingly water in the shower was not emptied and created pool everyday. Other than that, the location is great- close to restaurants, shops and beach. The close proximity of the airport is not disturbing at all. I have not heard landing planes as often I thought I would. Clean property, not disturbing cleaning staff, kitchen amenities are another benefits. Pools are small but ok And entertainment at the small pool is acceptable noise wise. I enjoyed my stay there.
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immaculate apartments and pool area, fab kids club will definitely be returning.
Stayed 7 nights in Dec 2019
Response from Aída Pérez on 7 Jan 2020
Thank you for contacting us, We hope you had a great holidays with us and enjoy the Lanzarote island. See you soon in Hyde park lane, regards.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Value for money.quiet location The pool was too cold for time of year
Stayed 2 nights in Nov 2019
Response from Aída Pérez on 18 Dec 2019
Thank you for contacting us, We hope you had a great holidays with us and enjoy the Lanzarote island. See you soon in Hyde park lane, regards.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean. All staff were friendly. Check in and out very good.
Stayed 7 nights in Nov 2019
Response from Aída Pérez on 18 Dec 2019
Thank you for contacting us, We hope you had a great holidays with us and enjoy the Lanzarote island. See you soon in Hyde park lane, regards.

8/10 Good

Kieran Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Returning to Hyde Park Lane
Stayed 12 nights in Nov 2019
Response from Aída Pérez on 18 Dec 2019
Thank you for contacting us, We hope you had a great holidays with us and enjoy the Lanzarote island. See you soon in Hyde park lane, regards.

10/10 Excellent

Henrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2019
Response from Aída Pérez on 18 Dec 2019
Thank you for contacting us, We hope you had a great holidays with us and enjoy the Lanzarote island. See you soon in Hyde park lane, regards.