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Iberostar Heritage Grand Mencey
5.0 star property

Luxury hotel with 4 restaurants and full-service spa

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

Iberostar Heritage Grand Mencey

Photo gallery for Iberostar Heritage Grand Mencey

Outdoor pool
Exterior
Minibar, in-room safe, individually decorated, individually furnished
4 restaurants, breakfast, lunch, dinner served; international cuisine
View from room

Overview of Iberostar Heritage Grand Mencey

VIP Access
9.2

Wonderful

Highlight
  • Offers an on-site restaurant. Only 5% of properties have this in Santa Cruz de Tenerife.

Popular amenities

  • Pool
  • SpaSpaSpa
  • Breakfast availableBreakfast availableBreakfast available
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • BarBarBar

Check out the area

Calle Doctor Jose Naveiras, 38, Santa Cruz de Tenerife, Tenerife, 38004
  • Popular LocationLos Menceyes1 min walk
  • Popular LocationTasca Tagoror1 min walk
  • Popular LocationChimisay10 min drive
  • AirportTenerife (TFS-Tenerife South)47 min drive
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Room options

Suite

cleanliness

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
Separate bedroom
  • 51 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

Superior Double Room

cleanliness

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
Private bathroom
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 1 King Bed

Family Room

cleanliness

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

Double Room Single Use

cleanliness

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
HDTV
Private bathroom
  • 31 sq m
  • City view
  • Sleeps 1
  • 1 Queen Bed OR 1 King Bed

Junior Suite

cleanliness

Highlights

Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
  • 45 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Double Room

cleanliness

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 1 Queen Bed

Double Room (with Garden)

cleanliness

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
  • 31 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 King Bed

Double Room, Garden View (single use)

cleanliness

Highlights

Balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
HDTV
Private bathroom
  • 36 sq m
  • Sleeps 1
  • 1 Queen Bed OR 1 King Bed

Similar properties

About the area

Santa Cruz de Tenerife

Iberostar Heritage Grand Mencey is located in Santa Cruz de Tenerife. Teresitas Beach and El Cedro reflect the area's natural beauty and area attractions include La Granja Park and Cesar Manrique Waterpark. Jardin Victoria and Palmetum of Santa Cruz de Tenerife are also worth visiting. Practise your golf swing with lessons and a golf course nearby, or enjoy other activities in the great outdoors, such as mountain biking and hiking/biking trails in the area.

What's nearby

  • Rambla de Santa Cruz - 1 min walk
  • Garcia Sanabria Park - 1 min walk
  • Plaza de Espana - 14 min walk
  • Tenerife Auditorium - 3 min drive
  • Centro Comercial Meridiano - 4 min drive

Getting around

  • Chimisay - 11 min drive
  • Tenerife (TFS-Tenerife South) - 48 min drive

Restaurants

  • Strasse Park - 2 min walk
  • Bar-Terraza Parque García Sanabria - 5 min walk
  • Los Menceyes - 1 min walk
  • Cerveceria Santa Cruz Bulevar - 8 min walk
  • La Verdulería - 7 min walk

About this property

Iberostar Heritage Grand Mencey

Luxury eco-certified hotel
Take advantage of a poolside bar, a terrace and a garden at Iberostar Heritage Grand Mencey. Treat yourself to a body treatment, a massage or a facial at SPA Sensations, the on-site spa. Be sure to enjoy a meal at any of the 4 on-site restaurants, which feature international cuisine and a poolside location. Yoga classes and Pilates classes are offered at the health club; Iberostar Heritage Grand Mencey also has dry cleaning/laundry services, 2 bars and a business centre. Free in-room WiFi, with a speed of 25+ Mbps, is available to all guests, along with a steam room and a sauna.
Other perks include:
  • An outdoor pool
  • Buffet breakfast (surcharge), express check-out and express check-in
  • A porter/bellboy, multilingual staff and 9 meeting rooms
  • A reception hall, a water dispenser and laundry services
  • Guest reviews say great things about the helpful staff
Room features
All 261 individually furnished rooms have comforts such as laptop-friendly workspaces and air conditioning, in addition to amenities such as free WiFi and safes.
Other conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and baths or showers
  • HDTVs with satellite channels
  • Coffee/tea makers, daily housekeeping and desks

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available (EUR 12 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM–10:30 AM for a fee: EUR 20–30 for adults and EUR 20–30 for children
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Los Laureles
  • Los Menceyes
  • Restaurante Kon·Tiki
  • Restaurante Papa Negra

Things to do

  • Full-service spa
  • Health club
  • Outdoor pool
  • Piano
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 100% renewable energy
  • 4 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Banquet hall
  • Building
  • Built in 1950
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimming costumes, sleeveless clothing, flip-flops are not permitted and closed shoes are required.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 20 to 30 for adults and from EUR 20 to 30 for children
  • Nearby parking fee: EUR 12 per day (66 ft away)
  • Facilities fee: EUR 20 per person, per day and includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
This property is professionally cleaned
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Grand Hotel Mencey
Hotel Iberostar Mencey
Iberostar Heritage Mencey
Iberostar Grand Hotel Mencey Santa Cruz de Tenerife
Iberostar Grand Mencey
Iberostar Heritage Grand Mencey Hotel
Iberostar Hotel Grand Mencey
Iberostar Hotel Mencey
Iberostar Mencey
Iberostar Mencey Grand Hotel
Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife
Iberostar Heritage Grand Mencey Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Hotel Santa Cruz de Tenerife
Iberostar Heritage Grand Mencey Tenerife/santa Cruz De Tenerife

Frequently asked questions

Does Iberostar Heritage Grand Mencey have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Iberostar Heritage Grand Mencey?

As of 28 Mar 2024, prices found for a 1-night stay for 2 adults at Iberostar Heritage Grand Mencey on 21 Apr 2024 start from RM 634.05, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Iberostar Heritage Grand Mencey pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Iberostar Heritage Grand Mencey?

Limited spots are available.

What time is check-in at Iberostar Heritage Grand Mencey?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Iberostar Heritage Grand Mencey?

Checkout is at 11:00 AM.

Where is Iberostar Heritage Grand Mencey located?

Situated in Santa Cruz de Tenerife, this luxury hotel is steps away from Rambla de Santa Cruz and Garcia Sanabria Park. Nuestra Senora del Pilar Parish and Almeyda Military Museum are also within 10 minutes.

Iberostar Heritage Grand Mencey Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 679 out of 1005 reviews" "
Rating 8 - Good. 253 out of 1005 reviews" "
Rating 6 - Okay. 55 out of 1005 reviews" "
Rating 4 - Poor. 14 out of 1005 reviews" "
Rating 2 - Terrible. 4 out of 1005 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

jodi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel Friendly, clean, beautiful hotel
Stayed 4 nights in Mar 2024

10/10 Excellent

Monica, cutler bay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel it’s very good, and nice for walking around!!!!
Stayed 2 nights in Feb 2024

10/10 Excellent

ingrid Aida

Liked: Property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Christopher, Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property is beautiful and staff is beyond great!
Stayed 4 nights in Feb 2024

4/10 Poor

Amelia

Stayed 3 nights in Feb 2024

6/10 Okay

Garry

Business traveller
Liked: Property conditions & facilities
No water in rooms no turn down service. Poor slippers, non cosy room. More like a medical room.
Stayed 1 night in Feb 2024

10/10 Excellent

Carmen Eloisa

Stayed 2 nights in Jan 2024

10/10 Excellent

EDMUND

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great historical character snd lovely gardens, very good breakfast and dinner menu. One big disappointment which will be shared with every other English guest is the lack of a kettle, tea and milk in the rooms which really should be remedied.
Stayed 5 nights in Jan 2024

10/10 Excellent

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely comfortable beds, excellent staff, pool area,gym and sauna facility
Stayed 1 night in Jan 2024

10/10 Excellent

Andrew, St Helens

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel, great location and super helpful staff!
Stayed 3 nights in Jan 2024