Children’s activities

Reviews of Kachina Lodge

2.5 out of 5
Kachina Lodge
413 Paseo Del Pueblo Norte, Taos, NM

Reviews

7.4

Good

Rating 10 - Excellent. 213 out of 687 reviews" "
Rating 8 - Good. 211 out of 687 reviews" "
Rating 6 - Okay. 125 out of 687 reviews" "
Rating 4 - Poor. 72 out of 687 reviews" "
Rating 2 - Terrible. 66 out of 687 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the ambiance-- friendly, peaceful.

10/10 Excellent

Carolyn

Liked: Cleanliness, property conditions & facilities, room comfort
Affordable & Clean
Big, clean spacious room with microwave & refrigerator. Staff was very friendly and helpful!
Stayed 1 night in Feb 2022

2/10 Terrible

Peter

Travelled with family
The property was closed for renovations the day after my reservation was scheduled to begin. If I hadn't called them, I wouldn't have known that until the day I was supposed to check in.
Stayed 4 nights in Feb 2022

6/10 Okay

Carolina

Disliked: Staff & service
Stayed 1 night in Feb 2022

8/10 Good

Daryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Funky lodge in Taos
I usually stay at the Kachina Lodge when visiting Taos. The rooms we had this time were more spacious, so that was an added bonus. Overall a nice, quiet place. I only wish that it offered breakfast.
Stayed 1 night in Feb 2022

4/10 Poor

Shawn

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2022

6/10 Okay

Mary

Liked: Staff & service
Basically fine, you get what you pay for. There were no problems it’s just kind of old and needs updating. We didn’t spend much time in our room so it was fine. Marginally clean. Just a place to sleep.
Stayed 2 nights in Feb 2022

4/10 Poor

Aidan

Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 1 night in Feb 2022

10/10 Excellent

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from pinder on 19 Feb 2022
Thanks for your stay.

8/10 Good

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2022
Response from pinder on 19 Feb 2022
Thanks for your stay.

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2022
Response from pinder on 19 Feb 2022
Thanks for your stay.

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They was exactly as expected based on previous reviews. The room and bathroom were very good size. We had no significant issues other than the TV remote. The heaters were enough to keep the room warm. We had all the the amenities expected. The room was clean.
Stayed 2 nights in Feb 2022
Response from pinder on 19 Feb 2022
Thanks for your stay.

10/10 Excellent

Guillermina

Stayed 1 night in Feb 2022
Response from pinder on 19 Feb 2022
Thanks for your stay.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Space Heaters...Bring Blankets.
Check in went well. Then was told i had space heaters and if i moved either one of them the power would go out in the room. The room was pretty big so the heaters helped very little. The temperature outside was -14 that night. Good thing i was by myself...was not a comfortable time. Was just glad i wasnt outside. In the morning was cold...but the water was hot!! Was like camping inside. Was a drag...just glad the power didnt go out on me again.
Stayed 1 night in Feb 2022

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2022
Response from pinder on 9 Feb 2022
Thanks for your stay

4/10 Poor

Kent

Disliked: Cleanliness, amenities, property conditions & facilities
There was an unprecedented amount of noise from the upstairs rooms. This was not a fault of the upstairs tenants, but of the structural integrity (or lack thereof) of the building. This facility should be condemned
Stayed 2 nights in Feb 2022
Response from pinder on 9 Feb 2022
thanks for your stay and comments, we are very sorry for the IN convince, next time we will try to get you a room on the top floor.

4/10 Poor

Hayley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SLEEPLESS
The renovations are looking nice. The room was clean and comfortable. I'm not sure if the room next door was a smoking room or just the porch but there was an unpleasant but mild cigarette odor in the room. I got past that. The only real problem was that the people next door made a lot of noise all night! I gave them untill 11pm to wind down even though I wanted to sleep but they only seemed to pick up momentum. I don't know what they were on but the yelling, laughing and volume of their voices didn't subside despite a call to management. They only responded by turning down the terrible music they had been blasting but that hadn't even been loud enough to drown the voices out. I got up and banged on the wall (not a thin wall) several times throughout the night with little response. I messaged management a few times but these f***ers continued until about 6am. I finally dozed off only to be awakened less than an hour later by music blaring from the other side. then the all nighters were back up. UGH! no sleep!! I should get a refund or at least a credit since I didn't even sleep there! I used to make this my go to with my family for ski trips but I was really glad I didn't bring them along this time. The front desk seemed indifferent to my complaints and I'm not sure if I will go back
Stayed 1 night in Jan 2022
Response from pinder on 28 Jan 2022
Thanks for the stay very sorry for the inconvenient guest next door. Management did speak to the guest, and they promised to be quiet, you were requested to contact us, if the noise didn't stop. there was no communication from you till next morning. We hope to provide you a better experience during your next visit

6/10 Okay

James

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Dont use the microwave!!
Check in was good. The clerk knew my name when i walked in. Was in and out in 5 minutes. Room was clean and warm. Brought my stuff into the room and left for some business i had to attend to. Came back to the room around 10pm. There was no power. I called the emergency number and they had the power back on in 20 minutes, but was told not to use the microwave because it would kill the power again. So no warming up food or drinks in the micro. Was a Apollo 13 expierence...dont open the fridge unless you turn the light off in the right order. Haha!! So was kind of paranoid that the heat would shut off in the middle of the night.
Stayed 1 night in Jan 2022
Response from pinder on 28 Jan 2022
Thanks for the stay and comments, APOLLO -13 EXPERINCE!!!. we are sorry to hear that you were paranoid. All the request was to turn the heater off, during the usage of the microwave. Again, we are here to help you, if anything goes wrong in the room. Next time no inhibition's, call us so we can help. We are here for you and only you, our Guest.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for families with adjoining rooms
A classic New Mexican motel in Taos. Big rooms, clean, and comfortable. Close to Taos Pueblo, Taos Ski Valley, Rio Grande Gorge Bridge, and more. Friendly staff, but short handed and no breakfast due to COVID. We asked and received adjoining rooms for our stay.
Stayed 2 nights in Jan 2022
Response from pinder on 28 Jan 2022
Thanks, hope to see you back soon at the lodge, during your next visit to our enchanting Town of Taos.

10/10 Excellent

Thomas

Stayed 1 night in Jan 2022

8/10 Good

Mei HUi

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Served our ski purpose
We stayed here for a night to ski at the Taos . The front desk service was great . Room was big and they have amenities but just wasn't open . This served our ski purpose . The value was good . The heater was not working and the main heating source was two space heaters . We didnt feel cold at night . The pet is additional 20 just to share with anyone . Room has fridge and microwave
Stayed 1 night in Jan 2022
Response from pinder on 28 Jan 2022
Thanks for the stay and your comments, Onsite restaurant is closed, and we are looking for a good fit for enchanting town of Taos, since covid and with labor shortage, it has been a struggle to find a proficient operator for the restaurant. The old basement heaters are being phased out. Hence, we have two heaters in the room, and these are well oversized for the rooms.

6/10 Okay

Brittany

Travelled with family
Liked: Cleanliness, staff & service
Family stay
Their staff was great. The only issue was that we could hear the party above us walking around all night long. If I stay there again, I would just request to stay in one of their one story buildings. Very large, spacious rooms!
Stayed 1 night in Jan 2022
Response from pinder on 17 Jan 2022
Thanks for the stay and comments, we are very sorry for the gust above you room, hope to give you a better experience with your next visit.

2/10 Terrible

Kim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful!
Awful, will never stay there again.
Stayed 3 nights in Jan 2022
Response from pinder on 17 Jan 2022
THANKS, COULDN'T GIVE YOU THE ITEMIZED BILLING, WHICH WAS PAID TO EXPEDIA. DID ADVISE TO CONTACT EXPEDIA FOR THE BILLING PAID TO EXPEDIA.

8/10 Good

Larry, Castell

Travelled with partner
Liked: Cleanliness, staff & service
Location and price are perfect for skiers. Older property that hasn’t been updated, but still a great value. No restaurant was a bummer. They used to have a great breakfast deal. Staff is very friendly and helpful.
Stayed 3 nights in Jan 2022
Response from pinder on 11 Jan 2022
Thanks, we are glad you enjoyed your stay with us, we are looking for a right candidate for the restaurant, after Covid, it has been a uphill struggle for everyone in the restaurant industry. May be next visit, we can overcome all the shortcomings.

8/10 Good

Tyson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms, great staff
Stayed 1 night in Jan 2022
Response from pinder on 11 Jan 2022
Thanks, will love to have you back.

8/10 Good

Earnie

Liked: Cleanliness, staff & service, room comfort
Bang for your buck
Kachina is what it is. Moderately priced with a decent location. Front desk was extremely helpful. Rooms were big. Walking distance to most things. Will stay again.
Stayed 3 nights in Jan 2022
Response from pinder on 11 Jan 2022
Thanks for your stay and comments, will love to haave you back soon.

2/10 Terrible

Giovanni

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 2 nights in Dec 2021

6/10 Okay

Lauren

Travelled with family
Liked: Cleanliness, staff & service
It was alright overall. The window by the bathroom had a broken lock, so we didn’t really feel all that safe. They did have a fire pit that was nice and the room was large. I feel like for the money we paid, it was just ok.
Stayed 2 nights in Dec 2021
Response from pinder on 11 Jan 2022
Thanks for your stay and comments, wish you had brought this up during your stay, would have certainly addressed the issues.

6/10 Okay

stuart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Towels like sandpaper
Comfotable enough, the space heaters helped to warm things up. The towels were like sandpaper, though. I don't expect a brand new towel in a hotel, but I run a short-term rental and we generally upgrade our towels every year. This one felt like it was a decade old.
Stayed 1 night in Dec 2021
Response from pinder on 11 Jan 2022
Thanks, Thanks for your stay and comments, it is just sad folks, who are in the business will not see anything positive during their stay, like brand new window treatment, tubs, tiling in the room, new shower mixers, coffee makers, new linens and much more. we took over the property in 2019, and all the linen, including towels were introduced, all inventory is examined on quarterly basis and culled hence decade old is a bit of ........ We hope to see you again, and will try our level best to satisfy your requirements.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
This is a nice hotel, but it definitely took a hit due to COVID. However, it seems to be bouncing back. It is within walking distance to the plaza and all of the nice restaurants and shops on the Paseo. Pet friendly too.
Stayed 2 nights in Dec 2021
Response from pinder on 11 Jan 2022
Thanks for your stay and comments, hope to see you back soon.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Dec 2021
Response from pinder on 11 Jan 2022
Thanks

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes I have reviewed here before. It is my favorite place to stay in Taos. Is it the Ritz? no but for my money it has rustic charm and great amentites. I would take my family here no problem!
Stayed 1 night in Dec 2021
Response from pinder on 11 Jan 2022
Thanks for the stay and comments. Will love to have all the family in the summer.

10/10 Excellent

Raju

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location and aesthetics
Stayed 1 night in Dec 2021
Response from pinder on 11 Jan 2022
Thanks, for the stay.

6/10 Okay

Susan

Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was a little bumpy initially when they told us up front at check-in: the room heating system hasn't been working, give it about 2 hours to warm the room." On a 7 degree night, it was not what we wanted to hear. Eventually they did offer us additional room heater and blankets but I think the communication could have been better.
Stayed 3 nights in Dec 2021
Response from pinder on 11 Jan 2022
Thanks, we knew you will enjoy your stay, thanks for all the positivity during your stay and hope to see you back soon at the lodge.

8/10 Good

Cari

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and nice clean rooms. Towels were a little stiff. Didn’t know about the pet fees associated so wish that had been more transparent in the booking. Overall good experience!
Stayed 1 night in Dec 2021
Response from pinder on 11 Jan 2022
Thanks, for the stay and look forward to your next visit.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice hotel. Ww will stsy again
Stayed 2 nights in Dec 2021
Response from pinder on 11 Jan 2022
Thanks for the stay and comments.

6/10 Okay

Becky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was basic, but very clean. Great to have fridge and microwave. We did have a dog room. It smelled strongly of smoke initially. Guessing they smoker's rooms and dog rooms are the same. Staff was helpful and friendly.
Stayed 1 night in Dec 2021
Response from pinder on 11 Jan 2022
Thanks for the stay.

10/10 Excellent

Shaun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from pinder on 11 Jan 2022
thanks

2/10 Terrible

Robert

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away, not what it used to be.
I am writing this after just being yelled at in front of my room, by "management", Miles the person who checked us in last night. "You can checkout or you can stay, you have to decide right now!" Literally yelling at me after pounding on my door. Why? Because I requested a room change. The night before, the people above us were up stomping around until 1 AM. Then they got up at 4AM stomping about until they left at 630AM. In the meantime they came out, started their truck and left it running for 45 minutes while having a loud conversation this morning. Apparently, they are workers staying here long term. Which is why I requested the room change. I checked on hotels.com, and there were rooms available for tonight, but I was told they were sold out and would not change our room. When I brought this up to Miles, he just said, well we are not changing your room. When we got to the room the night before, the bathroom sink was still dirty, still had soap residue from before, the shower was not clean, the bottom of the toilet was dirty, spots on the bathroom wall that had not been cleaned. My wife used a washcloth to wipe the table, nightstand, and dresser tops. It came up gray and dingy. The remote still had ice cream (?) drippings on it. After showering last night and walking around on the bare floor this morning, our feet were dirty. Been coming here since 1986, this will be our last stay here, especially after being treated like WE did something wrong. Miles is a disgrace.
Stayed 2 nights in Dec 2021
Response from pinder on 11 Jan 2022
Thanks, would love to respond, but better said, HAVE A BLESSED DAY. Not the facts, you abused near enough every staff, you came across.

6/10 Okay

Anton

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
The property is very well located, close to Fechin House that we wanted to visit. However, the staff is untrained and lacks good manners and has strange idea that they can joke at visitor’s expense for no reason. One person while talking about incidental temporary hold on a credit card explained that it is done in case we steal a TV set or something like that. Phrasing it like that is simply demeaning to law abiding customers. The property is rather old and is not in a good condition. The rooms were warm, but the heating system was very noisy, and because of that we did not sleep well at night. The electric sockets are very old and can barely hold the power cord plugs. The lamp on the night stand near the bed did not work at all, and it was very inconvenient.
Stayed 1 night in Dec 2021
Response from pinder on 11 Jan 2022
Sorry for the bad experince, will certainly take your comments, and train staff better on the interaction with the guests.

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice staff
The room we were assigned had no power and no heat. Miles at the front desk was very accommodating and friendly. We were reassigned a room after mild complaining.
Stayed 1 night in Dec 2021
Response from pinder on 11 Jan 2022
Thanks for your stay, all town was out of one phase of power, and we tried our level best to accommodate our Guest to the best of our ability, and it is always great to have Guest like yourself with so much of understanding. Will love to have you back soon at the lodge.

10/10 Excellent

DONNA M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love
We have stayed here several times. It is close to our favorite place to eat (Michael’s kitchen). It just across from a convent store as well. Room was nice. We have pets and they are a very friendly motel for pets.
Stayed 3 nights in Oct 2021
Response from pinder on 11 Jan 2022
Thanks

8/10 Good

Almir

Liked: Cleanliness, staff & service, property conditions & facilities
Rustic style
Stayed 1 night in Nov 2021
Response from pinder on 29 Nov 2021
thanks for your stay and comments, we are glad you enjoyed your stay with us and hope to see you back soon at the lodge.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcomed change
This is a quaint motel in the process of being moderized. Comfortable, safe and affordable. Will stay again! Miles at the front desk deserves a raise! Very personable and helpful! Thank you!!
Standard queen room
Stayed 1 night in Nov 2021
Response from pinder on 29 Nov 2021
thanks for your stay and comments, we are glad you enjoyed your stay with us, We are so happy you enjoyed our staff's hospitality and saw the upgrades, we to hope to see you back soon at the lodge.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
The whole sray was quiet and it was solitude that i needed. And though my stay was cut short, i really enjoyed my visit there.
Stayed 7 nights in Nov 2021
Response from pinder on 29 Nov 2021
thanks for your stay and comments, we are glad you enjoyed your stay with us and hope to see you back soon at the lodge.

2/10 Terrible

Joseph M

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This was the worst hotel experience I’ve had in Taos. Late at night we heard a loud banging on our door and saw a truck driving like a mad man in the parking lot. The next day as were leave a man came from the stairwell without a shirt on chasing our car down. We told staff we about the incident and asked to change rooms, and instead management scolded us saying the property is safe and nothing is wrong. I stated I don’t feel heard or validated and this made on of the men get even more upset continuing to argue. I thought I’d be met with a staff willing to help but instead they wanted to confront. Besides this the rooms are dirty with stained walls and be ready for the bathroom doors not to shut. No WiFi but the land is beautiful.
Stayed 2 nights in Nov 2021
Response from pinder on 15 Dec 2021
Thanks for your stay and review, with all the problems you still stayed at the property for two days. Sorry couldn't satisfy you. please have a blessed day.

6/10 Okay

Mark

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The room wasn’t clean the bottom of the toilet hasn’t been clean in awhile. I cleaned the top myself. The guy at the desk when we Checked in was great.
Stayed 1 night in Nov 2021
Response from pinder on 29 Nov 2021
thanks for your stay and comments, we are very sorry for the oversight of the housekeeping in regards to the cleanliness, we certainly will share your feedback with the housekeeping staff.

10/10 Excellent

wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious rooms. While there was no room service, the staff was responsive to requests. Requests were left on the table outside our room.
Stayed 3 nights in Oct 2021
Response from pinder on 29 Nov 2021
thanks for your stay and comments, we are glad you enjoyed your stay with us and hope to see you back soon at the lodge.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved it.!
Everyone was so friendly and recommended great activities to do. I definitely enjoyed it and will be going back soon to enjoy another few days of beautiful Taos.
Stayed 1 night in Oct 2021
Response from pinder on 29 Nov 2021
thanks for your stay and comments, we are glad you enjoyed your stay with us and looking forward to see you back soon at the lodge.