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Reviews of Angel Fire Resort

3 out of 5
Angel Fire Resort
10 Miller Lane, Angel Fire, NM

Reviews

7.6

Good

Rating 10 - Excellent. 181 out of 660 reviews" "
Rating 8 - Good. 237 out of 660 reviews" "
Rating 6 - Okay. 156 out of 660 reviews" "
Rating 4 - Poor. 60 out of 660 reviews" "
Rating 2 - Terrible. 26 out of 660 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

MJ, San Antonio, TX

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was great from check in to departure. The bathrooms need to be updated. There was mold on the tile in the bathtub and the tub was very old. Everything else was perfect!
Stayed 4 nights in Jan 2020

8/10 Good

Dawn, San Angelo, tx

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such a convenient location for skiing! My only complaint is the room was dated and lacked adequate lighting.
Stayed 5 nights in Dec 2019

6/10 Okay

Stacy

Travelled with family
Disliked: Cleanliness
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was always friendly and helpful! The facilities are a little older than other resorts but clean and comfortable.
Stayed 4 nights in Dec 2019

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Courtesy Coffee like other Resorts!
Nice Place but NO courtesy coffee!😮
Stayed 1 night in Aug 2019
Response from RedAwning Guest Engagement on 22 Oct 2019
Hi Nancy, We're happy you enjoyed your stay and we hope to host you again soon.

8/10 Good

Robert

Stayed 1 night in Aug 2019

8/10 Good

Marsha

Liked: Staff & service, room comfort
Room with a View
The service was the best part of this stay. We were given an upgrade in order to have a room with a balcony. The road leading to the Lodge was under repair and was muddy and very rough. It appeared they are doing work on some of the rooms that need updating and repairs. The room was clean but needed some touch up repairs on the balcony and baseboards in the bathroom. We would stay here again.
Stayed 4 nights in Oct 2019
Response from RedAwning Guest Engagement on 9 Oct 2019
Hi Marsha, We're happy to hear our property manager provided you with great service and you enjoyed the views. We hope to host you again soon.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2019
Response from RedAwning Guest Engagement on 9 Oct 2019
Hello, We're happy you had a great stay and we hope to host you again soon.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
The hotel is badly in need of maintenance and upgrades.
Stayed 3 nights in Sep 2019
Response from RedAwning Guest Engagement on 23 Sept 2019
Hello, We will note your feedback on the hotel and we are sorry it is out of date. We hope to host you again soon.

8/10 Good

Michael

Stayed 1 night in Sep 2019

10/10 Excellent

TCWH, Blue Eye, Mo.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the environment . Room was beautiful, comfortable, quiet. We were there off season so they were not crowded. Will definitely come again this time of year. Everyone was helpful and friendly. Nice hot tub and indoor pool. Great fitness center w/ ellipticals and weights. Loved the area. Close enough to Taos drive and enjoy the day there.
Stayed 2 nights in Sep 2019
Response from RedAwning Guest Engagement on 23 Sept 2019
Hello, The property sounds great and we are happy you enjoyed the room and amenities. We hope to host you again soon.

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019
Response from RedAwning Guest Engagement on 23 Sept 2019
Hello, The property sounds great and we hope to host you again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
No air conditioning in rooms 3 rd dloor was humid and smelled lime clorine
Stayed 1 night in Sep 2019
Response from Aaron O'Dell on 10 Sept 2019
Thank you for your feedback; it is very important to us! Please visit again soon.

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2019
Response from Aaron O'Dell on 10 Sept 2019
Thank you for taking the time to rate us.

6/10 Okay

Isabelle

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2019
Response from Aaron O'Dell on 10 Sept 2019
Thank you for the rating Isabelle!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the proximity to zip lining, dining, hiking and beautiful views right out our doorstep!
Stayed 1 night in Sep 2019
Response from Aaron O'Dell on 3 Sept 2019
Thank you so much for your review! We hope you return soon...

10/10 Excellent

Jane, Humble, Tx

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location. Need more full service restaurants and cooler hall ways. Need more Summer activities like Red River
Stayed 1 night in Sep 2019
Response from Aaron O'Dell on 3 Sept 2019
Jane, thank you for your feedback. I agree with your suggestions; and we are working on it! Have a great day.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff at Angel Fire Lodge were helpful and friendly. My daughter misplaced her wallet in a box that was thrown away. The hotel staff retrieved the wallet from the main trash in the garage without hesitation. We will stay again!
Stayed 3 nights in Aug 2019
Response from Aaron O'Dell on 3 Sept 2019
I'm so happy that you enjoyed yourself...and that we found your daughter's wallet! See you soon.

4/10 Poor

Terri

Business traveller
Disliked: Staff & service, room comfort
Stayed 1 night in Aug 2019
Response from Aaron O'Dell on 3 Sept 2019
Thank you for your rating Terri. Please join us again soon!

8/10 Good

Petra

Liked: Staff & service, room comfort
Nice location, Very accommodating service, but stained carpeting in room, esp bathroom area, needs updating.
Stayed 1 night in Aug 2019
Response from Aaron O'Dell on 2 Sept 2019
Petra, we appreciate your feedback. We also appreciate you. Which is why we are currently in the process of replacing carpets and updating! Come visit again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Aaron O'Dell on 2 Sept 2019
Thank you for your rating!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019
Response from Aaron O'Dell on 2 Sept 2019
Thank you for your rating.

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Refurbishing needed!!!
Arrived to discover handicap accessible room only had one bed. I reserved 2 queen bed room with handicap accessible. Had called to verify room but was not told handicap rooms only have one bed. Took a room with 2 beds without handicap accessibilty. Carpet was stained in many places with 2 ft or larger stains. Room in general greatly in need of refurbishing as well as hallway and other rooms I saw. Sure wouldn't stay again until it is refurbished!
Stayed 2 nights in Aug 2019
Response from Aaron O'Dell on 2 Sept 2019
Thank you for your feedback. I am happy to report that we are in the process of replacing carpets as we speak! We hope that you join us again so that you can see our process and let us know how we are doing.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is close to ski slopes, it was also comfortable and the rooms were large.
Stayed 1 night in Aug 2019
Response from Aaron O'Dell on 2 Sept 2019
Thank you for your response. Join us again soon!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a room that had a balcony overlooking the pool, we thought this was really neat. The room was large but we could of used extra blankets which I'm sure they would of given us if we had asked. Front desk ladies were so nice and pleasant to speak with. We enjoyed our stay.
Stayed 2 nights in Aug 2019
Response from Aaron O'Dell on 2 Sept 2019
We are delighted that you enjoyed your stay. Thank you for taking the time out of your busy day to share!

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Liked that room was large and comfortable. Rug was stained and altho there was a comfy chair and ottoman for reading there was no light nearby. Overall lighting very dim.
Stayed 1 night in Aug 2019
Response from Aaron O'Dell on 2 Sept 2019
Thank you for the feedback. We are currently in the process of rectifying the two items that you outlined as needed improvement. Thank you for choosing us and we hope to see you again soon!

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Air conditioners would be great.
Really good location and friendly staff clean rooms just needs air conditioning.
Stayed 1 night in Aug 2019
Response from Aaron O'Dell on 21 Aug 2019
Miguel, thank you for your kind words. We really appreciate you sharing your experience. Please join us again soon!

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Stayed 5 nights in Aug 2019
Response from Aaron O'Dell on 21 Aug 2019
Thank you for your rating

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2019
Response from Aaron O'Dell on 20 Aug 2019
Thank you so much for your rating! Come see us again.

6/10 Okay

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ADA rating gets a B
No air conditioning so large noisy floor fans provided. ADA accommodations get a B. Unique concept of a roll in shower and a separate bathtub. Toilet was very low and bar behind it is useless also hand dryer is to high to reach by wheelchair users.
Stayed 1 night in Aug 2019
Response from Aaron O'Dell on 20 Aug 2019
Curtis, Thank you for your feedback. We will see what can be done to improve the ADA experience.

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019
Response from Aaron O'Dell on 16 Aug 2019
Thank you for your rating!

8/10 Good

Thomas

Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in Aug 2019
Response from Aaron O'Dell on 7 Aug 2019
Thomas, thank you for your rating!

4/10 Poor

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Misery - No relief from hot, damp, chlorine air
Some rooms clearly are not acceptable for Summer rental! Our room was one in a bank of rooms that was off the pool area, no AC, and no outside window. The smell of chlorine was overwhelming, the room was hot, damp, and very uncomfortable with only a box fan to try and provide relief. These rooms are only suited for winter temps and kids who don’t mind sleeping in chlorine laden air. Room was clean, staff was nice and apologetic, but mgmt/owner is irresponsible to rent these rooms in summer!
Stayed 1 night in Aug 2019
Response from Aaron O'Dell on 6 Aug 2019
Tom, Thank you for your feedback and I understand your concern. We are working on a solution to this issue. The majority of our rooms are away from the pool and do not have this issue. I'm sorry we weren't able to connect while you were here in order to move you to a room that would be better suited for your needs. We hope that you give us the opportunity to change your perceptions of us on a future visit.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Large rooms which was good, but terrible pillows, beds, and linens. No access to snacks or any food after 4. They had no bottled water, and 2 cups left for water at front desk.
Stayed 1 night in Aug 2019
Response from Aaron O'Dell on 5 Aug 2019
I am sorry that you did not have a more exceptional experience. I truly wish you had let us make this right for you prior to departure. I hope that next time you visit everything is perfect. If it is not please let us know and we will make it right! Your satisfaction is our priority.

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019
Response from Aaron O'Dell on 5 Aug 2019
Thank you for your rating.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2019
Response from Aaron O'Dell on 5 Aug 2019
Thank you for your rating.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No airconditioning. Because we couldnt sleep at all due to the heat, we only stayed 1 might. They refused to credit us for the 2 nights we didnt stay.
Stayed 3 nights in Jul 2019

6/10 Okay

Chris

Travelled with partner
Liked: Cleanliness, staff & service
Old....needs a complete update - i stayed here 30 years ago and nothing has changed - literally
Stayed 2 nights in Jul 2019
Response from Aaron O'Dell on 5 Aug 2019
Chris, We are diligently working on updating so that you will have a better experience. Please join us again and see the progress we have made!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Have stayed there previously with nothing urgent to complain about. This visit we stayed in a different wing of the lodge and it was unairconditioned! We had to put a box fan in a window to cool our room. Our west facing room was hot and we had to leave the curtains open day and night to run the box fan. Our room was unbearable during the day, especially late afternoon and early evening. Finally cooled off enough to sleep around midnight!
Stayed 1 night in Jul 2019
Response from Aaron O'Dell on 30 Jul 2019
Thank you for your feedback. I know we have had some exceptionally warm weather of late. We are working on a solution to provide a better experience for guests like you. We hope that you return soon.

8/10 Good

Charles

Liked: Cleanliness, staff & service, room comfort
Great retreat spot
Wonderful area Lodge is showing some age. Only a pseudo coffee shop. No restaurant at present
Stayed 1 night in Jul 2019
Response from Aaron O'Dell on 30 Jul 2019
Charles, Thank you for your feedback. We are in the process of updating at this moment. We hope that you return and see our progress. Have a great day!

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Aaron O'Dell on 30 Jul 2019
Thank you for the rating. We hope that you join us again so that we may provide a better experience.

6/10 Okay

Ravonda

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Will look elsewhere
This room was huge. There were always plenty of towels. The linens were clean. Now - It is very old and not updated. The floors/carpets are well stained. Everything feels a bit dirty because of the wear and tear. There is no a/c. They have a fan in the heater, but it does nothing. There is a box fan in the room. It doesn't do much but does help. However, it is extremely noisy. You can choose to talk/ watch tv or have some air circulating - not both.
Stayed 3 nights in Jul 2019
Response from Aaron O'Dell on 30 Jul 2019
Ravonda, Thank you for your feedback. We do have rooms that have been updated; and are in the process of updating the others. I know that doesn't help your experience after the fact. This time of year the weather is unpredictable. Normally, no air conditioning in the mountains is fine. However, the last couple of summers have not been kind. Therefore, we are also looking into a remedy for this situation. We hope that you give us the opportunity to provide and exceptional stay in the future. Have a great day, and thank you again.

8/10 Good

Verified traveller

Stayed 3 nights in Jul 2019
Response from Aaron O'Dell on 30 Jul 2019
Thank you for your rating!

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019
Response from Aaron O'Dell on 30 Jul 2019
Thank you so much for your rating!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located at the base of the beautiful Angel Fire ski hill, the resort is positioned for easy access to the mountain. The room was large and clean, but not the most modern. A pool, hot tub and Starbucks are found on site in the main resort - keep in mind, if you are staying in a condo or on a property off-site, the pools are not accessible for you.
Stayed 1 night in Jul 2019
Response from Aaron O'Dell on 22 Jul 2019
Thank you for taking the time to provide your feedback. We hope you join us again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Aaron O'Dell on 22 Jul 2019
Thank you so much for your rating!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, beautiful views, close to the zip line and bicycle park,
Stayed 1 night in Jul 2019
Response from Aaron O'Dell on 22 Jul 2019
Thank you for your feedback!

2/10 Terrible

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
My wife was hurt in a rafting accident. She had asked for the room to be available but ending up waiting for over 2 hours. She was traveling with our 12 year granddaughter. She asked for help getting to their room but no one did. Our granddaughter had to push her in a wheel chair then push the luggage cart ,then push her in the wheel chair then etc. I feel someone could have helped them to their room. And could have had the room ready sooner than over 2 hours. I was very disappointed with the resort.
Stayed 1 night in Jul 2019
Response from Aaron O'Dell on 17 Jul 2019
Michael, I am so sorry to hear about your wife's rafting disaster. I’m sure it didn’t help things that her room was not ready for an arrival as early as she would have preferred. Check-in time is at 4 pm and we were able to get her checked in at 2:30pm. We do make every effort to accommodate early arrivals; however, check-out time is not until 11:00 am and she arrived around 12:30 pm which gives us very little time to prepare the room. I assure you that all of our guests and their expectations are our first priority. I’m sorry we could not meet her expectations on this occasion. I do hope that you give us the opportunity to create a more positive experience in the future.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A shame that the cafe n shop was not open in the evening
Stayed 1 night in Jul 2019
Response from Aaron O'Dell on 17 Jul 2019
It looks like you enjoyed your experience overall. I'm sorry that the cafe wasn't available at the time you preferred. However, we do have other venues to eat around the resort at later hours. I do hope that you return soon!