Mercure Serpong Alam Sutera

4.0 star property
Upscale hotel, walk to Living World

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

Mercure Serpong Alam Sutera

Photo gallery for Mercure Serpong Alam Sutera

2 bars/lounges, lobby lounge
Exterior
Exterior
Minibar, in-room safe, desk, iron/ironing board
Breakfast, lunch, dinner served; international cuisine

Overview of Mercure Serpong Alam Sutera

Reviews
8.6

Excellent

Popular amenities

  • Breakfast available
  • Pool
  • Free WiFi
  • Laundry
  • Parking included
  • Air conditioning
The price is RM 251
Price available on 14/04/2024

Explore the area

Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang, Banten, 15325
  • Popular LocationLiving World2 min walk
  • Popular LocationSummarecon Mall Serpong6 min drive
  • Popular LocationAeon Mall BSD City11 min drive
  • AirportJakarta (CGK-Soekarno-Hatta Intl.)34 min drive
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Room options

Superior Room, 1 Queen Bed

cleanliness

Highlights

Air conditioning
LED TV
Private bathroom
Eco-friendly toiletries
Hairdryer
Minibar
Eco-friendly cleaning supplies
Free bottled water
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

Privilege, Double Room, 1 Double Bed

cleanliness

Highlights

Air conditioning
LED TV
Private bathroom
Eco-friendly toiletries
Bathrobes
Hairdryer
Minibar
Eco-friendly cleaning supplies
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

Superior Room, 1 Queen Bed, Pool View

cleanliness

Highlights

Air conditioning
LED TV
Private bathroom
Eco-friendly toiletries
Hairdryer
Minibar
Eco-friendly cleaning supplies
Free bottled water
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

Privilege, Twin Room, 2 Single Beds

cleanliness

Highlights

Air conditioning
LED TV
Private bathroom
Eco-friendly toiletries
Bathrobes
Hairdryer
Minibar
Eco-friendly cleaning supplies
  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Superior Twin Room, 2 Single Beds

cleanliness

Highlights

Air conditioning
LED TV
Private bathroom
Eco-friendly toiletries
Hairdryer
Minibar
Eco-friendly cleaning supplies
Free bottled water
  • 26 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Similar properties

About the area

South Tangerang

Located in South Tangerang, Mercure Serpong Alam Sutera is in the business district and near a train station. Living World and Summarecon Mall Serpong are worth exploring if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Ocean Park. Scientia Square Park and Indonesia Convention Exhibition (ICE) - BSD City are two other places to visit that come recommended. Take some time off to enjoy the health/beauty spas in the area, or get some fresh air with adventures like hiking/biking trails nearby.

What's nearby

  • Living World - 2 min walk
  • Summarecon Mall Serpong - 6 min drive
  • Indonesia Convention Exhibition - 7 min drive
  • Indonesia Convention Exhibition (ICE) - BSD City - 10 min drive
  • Aeon Mall BSD City - 11 min drive

Getting around

  • Serpong Station - 10 min drive
  • Jakarta (CGK-Soekarno-Hatta Intl.) - 35 min drive

Restaurants

  • The Flavor Bliss - 4 min walk
  • Bandar Djakarta - 3 min walk
  • Pepper Lunch - 2 min walk
  • Ikkudo Ichi - 4 min walk
  • Zenbu House of Mozaru - 3 min walk

About this property

Mercure Serpong Alam Sutera

Upscale family-friendly hotel near Summarecon Mall Serpong
Located close to Living World and Scientia Square Park, Mercure Serpong Alam Sutera provides a poolside bar, a terrace and a coffee shop/cafe. Treat yourself to a massage or other spa services. The on-site restaurant, Mint & Pepper, features international cuisine. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, with sunloungers
  • Free self-parking
  • Buffet breakfast (surcharge), a free shopping centre shuttle and free bike hire
  • A round-trip airport shuttle (surcharge), ATM/banking services and luggage storage
Room features
All 171 rooms include comforts such as 24-hour room service and air conditioning, in addition to perks such as free WiFi and safes.
Other amenities include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and showers
  • LED TVs with premium channels
  • Coffee/tea makers, daily housekeeping and desks

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free shopping centre shuttle
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 6:00 AM–11:00 AM on weekends; IDR 188,000 for adults and IDR 94,000 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Maniz Pool Deck
  • Mint & Pepper
  • Mocca

Things to do

  • Children's pool
  • Free bicycle rentals
  • Games
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • 5,920 square feet of conference space
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchairs on site

More

  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels

Entertainment

  • LED TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 4 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for IDR 450000.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately IDR 188000 for adults and from IDR 94000 for children
  • Airport shuttle fee: IDR 363000 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 450000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Alam Sutera Serpong
Mercure Alam Sutera
Mercure Serpong
Mercure Serpong Alam
Mercure Serpong Alam Sutera
Mercure Serpong Alam Sutera Hotel
Mercure Serpong Alam Sutera Hotel Tangerang
Mercure Serpong Alam Sutera Tangerang

Frequently asked questions

Does Mercure Serpong Alam Sutera have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Mercure Serpong Alam Sutera?

As of 28 Mar 2024, prices found for a 1-night stay for 2 adults at Mercure Serpong Alam Sutera on 14 Apr 2024 start from RM 250.75, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Mercure Serpong Alam Sutera pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mercure Serpong Alam Sutera?

Self-parking is free at this property.

What time is check-in at Mercure Serpong Alam Sutera?

Check-in start time: 2 PM; check-in end time: 4 PM. Late check-in is available during limited hours.

What time is check-out at Mercure Serpong Alam Sutera?

Checkout is at noon. Late checkout is available for a fee (subject to availability).

Does Mercure Serpong Alam Sutera provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 363000 per vehicle applies.

Where is Mercure Serpong Alam Sutera located?

This family-friendly South Tangerang hotel is located in the entertainment district, within 3 mi (5 km) of Living World and Summarecon Mall Serpong. Ocean Park and Scientia Square Park are also within 6 mi (10 km).

Mercure Serpong Alam Sutera Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 119 out of 251 reviews" "
Rating 8 - Good. 99 out of 251 reviews" "
Rating 6 - Okay. 25 out of 251 reviews" "
Rating 4 - Poor. 5 out of 251 reviews" "
Rating 2 - Terrible. 3 out of 251 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

HARIADI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great amenities. The restaurants and shopping mall just across the road.
Stayed 3 nights in Feb 2024

8/10 Good

Young Cherl

Liked: Cleanliness, staff & service
near to shopping mall
Stayed 3 nights in Oct 2023

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Turmudji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Stephane

Business traveller
Liked: Cleanliness, staff & service, amenities
The overall quality of the hotel is high, but the low water pressure of the shower and the difficulty to adjust the water temperature were a bit annoying.
Stayed 3 nights in Aug 2023

6/10 Okay

Chong, Kuala Lumpur

Stayed 2 nights in Jul 2023

6/10 Okay

Vincent

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Disappointment
Room maintenance not up to standard. Power failure on check-in and aircon failure after power repair. Changed room with problem of Aircon not controllable, freezing and Refrigerator not cold but noise very disturbing.
Stayed 3 nights in Jun 2023

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

8/10 Good

Yan

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great location. Fantastic staff and facilities. Unfortunately the room feels a bit dated. Bed sheets and bathroom generally were not too clean.
Stayed 3 nights in Mar 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great short stay.
Great short stay with mum.
Stayed 2 nights in Feb 2023