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Reviews of Zetter Suites

3 out of 5
Zetter Suites
C-G-31, Barrington Square, Jalan, Golden Hills 1, Cameron Golden Hills, Tanah Rata

Reviews

7.6

Good

Rating 10 - Excellent. 45 out of 146 reviews" "
Rating 8 - Good. 48 out of 146 reviews" "
Rating 6 - Okay. 33 out of 146 reviews" "
Rating 4 - Poor. 13 out of 146 reviews" "
Rating 2 - Terrible. 7 out of 146 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Elena

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Hai

Travelled with group
Liked: Cleanliness, room comfort
Hotel with nice view
Amazing location with night market just right below the hotel. Just need to come check in before 6pm else traffic jam along the way in.
Stayed 1 night in Aug 2023

8/10 Good

Yee Ling

8/10 Good

Loo

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2022

4/10 Poor

BOON HWA

Disliked: Cleanliness, room comfort
Stayed 1 night in Sep 2022

6/10 Okay

Siti Rohani

Travelled with family
Bed sheet and towel got stained. Toilet dirty. Overall stay ok only.
Stayed 1 night in Sep 2022

10/10 Excellent

NORHANISHAH

Stayed 1 night in Apr 2022

10/10 Excellent

Soon Kong

Stayed 1 night in Apr 2022

4/10 Poor

Sharliza

Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
It's had perfect design. Rooms are spacious n clean.. But lack of kitchen utensil. So cooking is impossible.. But overall is great.
Stayed 1 night in Jan 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty even the toilet all have very dirty bed shifts have black sport and brown sport all over and cockroach all over livingroom and spider wipe
Stayed 1 night in Dec 2020

6/10 Okay

Shanti

Travelled with family
Disliked: Cleanliness, room comfort
Cleanliness Improvement Must Be Done
We had a 2 days stay in Zetter Suites. The front office staff was very friendly and informative. Had an easy check in and check out. Location was good.... located near the night market. But When we came out from the lift to the Block C ...Level 3 corridor..... to enter our suites after check in , we saw a lot of rubbish scattered along it. I thought they will sweep later but it was left that way untill we check out. Such an eye sore. In the room.... the cleanliness I would say okay only because the bedsheets and towels provided had a lot of stains on it. Luckily we brought our own towel. We also used the stairway to go down from 3rd floor to ground floor.... the cleanliness of it also quite disappointing. I feel that The management must look into the cleanliness of the property seriously.
Stayed 2 nights in Dec 2020

10/10 Excellent

MOHD SHAHRIL

Business traveller
Liked: Cleanliness, room comfort
Excellent
Amazing
Stayed 1 night in Oct 2020

4/10 Poor

Verified traveller

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The back balcony very dirty, seems like didn’t clean up every check out. Maybe slept at the 1st floor facing the road, can’t sleep the whole night as noisy.
Stayed 1 night in Oct 2020

8/10 Good

Prema, Malaysia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I were expecting to cook over there n spent time but in that suite you didn't provide us kitchen utensils such as proper bowl. The kitchen ware also can't be used.
Stayed 2 nights in Sep 2020

6/10 Okay

Christopher

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Average at best
The good: pleanty of space, and the microwave and fridge were invaluable with young children. The bad: the communal areas (lifts, hallway etc). were dirty and smelled, very offputting. Though clean the apartment was in need of work; doors were rusty and squeeked (not great when trying to get a baby to sleep), and walls and furniture were run down. There was a hub for cooking , but no pots or pans to use on it. There was an extra charge for additional bedding or towels. Breakfast was average at best with limited options.
Stayed 2 nights in Jan 2020

10/10 Excellent

HARMAIN

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

6/10 Okay

Robynne, Sydney, Australia

Travelled with partner
Disliked: Amenities
Spacious, nice decor. Coackroaces infested first suite, had to purchase insecticide from nearby 7Eleven as Reception closed at 8pm. Upgraded to 2 bedroom suite next moning, no bugs. Cooking forbidden despite microwave and induction hot plate built in.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pasar malam is just infront of the suite...very convinient for us to get food and drinks (walking distance). The apt is just right for 5 family members. Need to bring along a sleeping bag for the 5th member. The property need to provide at least a box of tissues in the apt beside the toilet rolls.. Apart from that, everything's 👍.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Apartment location was convenient surroundings have shop and near to night market street. The property building environment is extremely dirty and smelly. Inside the apartment decor design is nice but disappointed is the bathroom not clean got fungus on floor and at wash basin, the bed quilt cover have stain, towel is super dirty. Kitchen have stove but no fry pan or pot, serving plate and cups have full of cockcoach eggs we hv to buy disposal plate and cup. Check in for 2 days suffer for 2 days. Not value for money is really dirty. Suggest Host inspect personally the unit fitness before handover to guest..
Stayed 2 nights in Dec 2019

8/10 Good

Norasmadi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall ok
Stayed 1 night in Dec 2019
Response from Zetter Suites on 4 Jan 2020
Dear guest, Thank you for your feedback. we will try our best to provide a good experience to our guest. Thank you.

10/10 Excellent

Azrina, Selangor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The design of the property is nice.
Stayed 1 night in Dec 2019

6/10 Okay

Muhammad

Travelled with family
Liked: Cleanliness, staff & service
To provide more quality breakfast, such as buffet breakfast.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

norhazila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

TinieFandi, Kuala Lumpur

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The unit of property is very nice, the furniture deco is very classic modern. We happy for this unit property. 👍
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Cannot use the word SUITE in zetter due to incompatible location
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Soooo goodddddd
Stayed 1 night in Aug 2019

8/10 Good

Mohammad Ariff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
ok
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness
Cleanliness of this property is the biggest issue... as i dont see there is frequent upkeepjng by the managenent. The corridor along the walkway to hotel room are full of birds poo poo.. Inside the unit... though things are very tidy. But the hygiene and cleanliness are not up to par for the price we paying.... i still remember very clearly the scene that freak me and my family out.. that is when i saw a cocroache crawling over my food while i was eating on the dining table. The bedsheet comes with stains... not to sure it was changed.... The food was digusting... generally they are cold and i can see the utensils are not properly cleaned.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
V nice loft we stay in. Hot water heater is shared in 3 bathrooms. There is a direct heater in 1 bathroom. We love how friendly the staff were. I left my juice at the reception and the receptionist remember and send to our room. Will definitely come back stay again. There is weekend Street pasar Malam just next to hotel. 7-11 and other food restaurants are just below the hotel. V convenient
Stayed 2 nights in Jun 2019

8/10 Good

kang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Overall condition considered ok for the price paid.weekend night market just in front of the building is very convenient
Stayed 2 nights in Jul 2019

6/10 Okay

H🌸

Travelled with group
Liked: Cleanliness, property conditions & facilities
Interior design was beautiful. But, please let yr customers for early check in around 12pm.
Stayed 1 night in Jun 2019
Response from Zetter on 5 Jul 2019
Dear Customer, Thank you for your valuable feedback, we try to fulfill every customer requirement, as for early check in its all depend on room availability. Thank you. your sincerely zettersuites Management

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staffs are helpful but the property condition is terrible. The bed sheet and pillows are yellowish. The water heater for master room is not working. The room is noisy as we can hear the door sound of upstairs and voices outside the corridor.
Stayed 1 night in May 2019
Response from zetter Suites on 19 Jun 2019
Thank you for taking time to share your review with us. We appreciate your valuable feedback . We are disappointed to learn of the personal shortcomings you have experiences and we are taking preventive measure to ensure it does not recur. We hope your stay at Zetter Suites was otherwise enjoyable and hope to see you back some day. Thank you.

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The room itself is ok but the property outside in the hallways and lifts reminds you of a shanty town accommodation. There are absolutely no kitchen utensils except for a few mugs - no cutlery, now bowls, plates, tongs nothing. Bathrooms are below average and there was no way that the sheets and towels were professionally cleaned - they were clean but its like they put them in a domestic washing machine and hang them out to dry as all the "white linen" is yellow. Floors were not swept properly or vacuumed.
Stayed 2 nights in Apr 2019
Response from Zetter Suites on 19 Jun 2019
Thank you and we appreciate your valuable feedback as it helps us identify the areas we can improve our guest experience. We are taking preventive measure to ensure it does not recur. We hope your stay at Zetter Suites was otherwise enjoyable and hope to see you back someday. Thank you

2/10 Terrible

Ong

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Once I reached the apartment,they told me that they don't have my booking even I showed them my confirmation email from Expedia. They never receive any booking from Expedia and don't allowed me to check in. I even showed them my credit card amount that I've paid. They told me that they can't give me the room because they don't have this booking. They told me that it's not their fault. It's Expedia fault so asked me to deal with Expedia myself. They can't do anything with this but I showed them all my confirmation and prove that I've received. It's a terrible experience. Lucky I'm local. If it's happen to a tourist, what can they do in others country. They are not allowed to check in and been told that they don't have the booking with the confirmation letter. Pity them
Stayed 1 night in May 2019
Response from Mr. E on 19 Jun 2019
Dear Ong, We are truly grateful for your constructive feedback. needless to say we are very distressed to learn of the negative implication of your visit. the scenario that is happen to you is indeed a rare marketing misunderstanding that involve many party, nevertheless, we appreciate your comments on our shortcomings and we have taken it seriously and positive actions have been initiated to ensure there will be no recurrence in future. Thank you. your sincerely, The management.

2/10 Terrible

Gary

Travelled with group
Disliked: Cleanliness, staff & service, amenities
The room was so so. Towels actually smells bad. U can actually smell body odor. Check in was horribly slow.
Stayed 1 night in May 2019
Response from Zetter Suites on 24 May 2019
Dear Gary, we are truly grateful for your constructive feedback. needless to say, we are very distress to learn of the negative implication of your visit. Please be assured that the matters highlighted have been brought to the attention of the department head concerned. We sincerely hope that you will not let this experience deter you from visiting us again. you sincerely, Zetter Suites.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Zetter Suites on 19 Jun 2019
greetings for Zetter Suites, Thank you for your review of your recent stay at Zetter Suites. we are glad to have been your gracious host and look forward to welcoming you back. Thank you

6/10 Okay

azhar

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from zetter Suites on 19 Jun 2019
Greetings from Zetter Suites . thank you very much for your feedback.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The design was awesome...big in size...convenient for big group...also very nearby to the Pasar Malam..
Stayed 1 night in Apr 2019
Response from Zetter Suites on 19 Jun 2019
Greetings From the Zetter Suites. Thank you very much for your positive feedback. we are glad to have been your gracious host and look forward to having you stay with us, once again, in very near future.

8/10 Good

JUNYEE, SINGAPORE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The weekend night market is at your doorstep. But this also affect you in the other way (traffic,noisy....)
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Saya suka sgt suana blik rumah tamu yg cantik ala rumah org putih.
Stayed 2 nights in Mar 2019

8/10 Good

Norfarkhana, Jb

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Just walking distance from pasar malam. Very convenient.. but only a bit dirty on every wall in the apartment..
Stayed 2 nights in Mar 2019