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Reviews of Play Residence at Golden Hills

Play Residence at Golden Hills
A-6-3, Jalan Sungai Ruil, Cameron Highlands, Tanah Rata, Pahang

Reviews

8.0

Very good

Rating 10 - Excellent. 14 out of 32 reviews" "
Rating 8 - Good. 8 out of 32 reviews" "
Rating 6 - Okay. 6 out of 32 reviews" "
Rating 4 - Poor. 1 out of 32 reviews" "
Rating 2 - Terrible. 3 out of 32 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

6/10 Okay

Lee

Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dust on the bed, and the quilt , sofa i think they didnt wash long time ago, is smelly already, and the second room is not comfortable to stay, because the bed also collapse.
Stayed 1 night in Mar 2019
Response from karen on 23 May 2019
Thank you very much for choosing Play Residence at Golden Hills as your preferred destination and for sharing your insights with us. Let me first sincerely apologize for your less than expected stay experience with us. Your feedback is of utmost importance to us and rest assured we have taken note on it and will review it with the team for improvements to be made. With this said, we hope that you will continue choosing us as your hospitality partner for future retreats. Until then, best wishes. Thank you Regards, Play Residence at Golden Hills

10/10 Excellent

mrs10

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean , nice location
Stayed 1 night in Mar 2019

2/10 Terrible

Ida, Kajang

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
This unit got bad smell. Leaking ceiling in the master bathroom. But this unit is facing the Pasar Malam Golden Hills.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018
Response from Karen, Booking and Reservations on 2 Jan 2019
Thank you very much for choosing Play Residence at Golden Hills as your preferred destination and for sharing your insights with us. Your feedback is of utmost importance to us. With this said, we hope that you will continue choosing us as your hospitality partner for future retreats. Until then, best wishes. Thank you Regards, Play Residence at Golden Hills

8/10 Good

Bryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just beside the pasar, local produce easy reach from there.
Stayed 2 nights in Dec 2018
Response from Karen, Booking and Reservations on 2 Jan 2019
Thank you very much for choosing Play Residence at Golden Hills as your preferred destination and for sharing your insights with us. Your feedback is of utmost importance to us. With this said, we hope that you will continue choosing us as your hospitality partner for future retreats. Until then, best wishes. Thank you Regards, Play Residence at Golden Hills

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2018
Response from Karen, Booking and Reservations on 2 Jan 2019
Thank you very much for choosing Play Residence at Golden Hills as your preferred destination and for sharing your insights with us. Your feedback is of utmost importance to us and rest assured we have taken note on it and will review it with the team for improvements to be made. With this said, we hope that you will continue choosing us as your hospitality partner for future retreats. Until then, best wishes. Thank you Regards, Play Residence at Golden Hills

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, they provided hair dryer, ironing board and the hot water works. Would prefer to have wi-fi on the property and the drying towels for wiping needed to be changed. Overall good amenities and near to pasar malam
Stayed 2 nights in Dec 2018
Response from Karen, Booking and Reservations on 2 Jan 2019
Thank you very much for choosing Play Residence at Golden Hills as your preferred destination and for sharing your insights with us. Let me first sincerely apologize for your less than expected stay experience with us. Your feedback is of utmost importance to us and rest assured we have taken note on it and will review it with the team for improvements to be made. With this said, we hope that you will continue choosing us as your hospitality partner for future retreats. Until then, best wishes. Thank you Regards, Play Residence at Golden Hills

8/10 Good

Verified traveller

Stayed 1 night in Sep 2018
Response from Karen, booking and reservations on 3 Oct 2018
Thank you very much for choosing Play Residence at Golden Hills as your preferred destination and for sharing your insights with us. Your feedback is of utmost importance to us. With this said, we hope that you will continue choosing us as your hospitality partner for future retreats. Until then, best wishes. Thank you Regards, Play Residence at Golden Hills

8/10 Good

Pauline, Penang

Liked: Cleanliness, staff & service, property conditions & facilities
Everythings is good. Just maybe the ventilation is not that good, make all the funiture in the house abit damp. The night market is just infront of the apartment, very convinience.
Stayed 1 night in Sep 2018
Response from Karen, booking and reservations on 27 Sept 2018
Thank you very much for choosing Play Residence at Golden Hills as your preferred destination and for sharing your insights with us. Let me first sincerely apologize for your less than expected stay experience with us. Your feedback is of utmost importance to us and rest assured we have taken note on it and will review it with the team for improvements to be made. With this said, we hope that you will continue choosing us as your hospitality partner for future retreats. Until then, best wishes. Thank you Regards, Play Residence at Golden Hills

10/10 Excellent

Fadila, Kuala Terengganu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just infront of Pasar malam
Great, easy parking, the best thing is right infront of psr malam. Level 5, so u will get a nice view but a pasar malam view n other apt view only..still great. Cleanliness, a bit dusty at the curtain. The build in water heater not work like it should be. Towel Refrigerator Electric stove Rice cooker Pan Utensil Tv Wifi After all, recommended place for a family stay. Will book again this place soon.
Stayed 1 night in Sep 2018
Response from Karen, booking and reservations on 27 Sept 2018
Thank you very much for choosing Play Residence at Golden Hills as your preferred destination and for sharing your insights with us. Let me first sincerely apologize for your less than expected stay experience with us. Your feedback is of utmost importance to us and rest assured we have taken note on it and will review it with the team for improvements to be made. With this said, we hope that you will continue choosing us as your hospitality partner for future retreats. Until then, best wishes. Thank you Regards, Play Residence at Golden Hills

8/10 Good

CJ, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy apartment near night market
Apartment and furnishings are quite new. At our unit, the rivets and handles of the master bedroom windows needsome minor repair, as well as, one of the dining chairs. None of this stopped us from having an enjoyable stay. The famous Brinchang Night Market is located just outside the building. There are a few coffee shops and restaurants, as well as, convenience shops on the ground floor. Quiet neighbourhood. We enjoyed the mountain sunrise from our unit. Property management staff were responsive and helpful with requests. All in all a pleasant stay.
Stayed 2 nights in Aug 2018
Response from Karen, booking and reservations on 27 Sept 2018
Thank you very much for choosing Play Residence at Golden Hills as your preferred destination and for sharing your insights with us. Let me first sincerely apologize for your less than expected stay experience with us. Your feedback is of utmost importance to us and rest assured we have taken note on it and will review it with the team for improvements to be made. With this said, we hope that you will continue choosing us as your hospitality partner for future retreats. Until then, best wishes. Thank you Regards, Play Residence at Golden Hills

10/10 Excellent

EL

Liked: Cleanliness, staff & service, room comfort
Very clean, affordable and comfortable. Runner also very helpful.
Stayed 1 night in Aug 2018
Response from Karen, booking and reservations on 27 Sept 2018
Thank you very much for choosing Play Residence at Golden Hills as your preferred destination and for sharing your insights with us. Your feedback is of utmost importance to us. With this said, we hope that you will continue choosing us as your hospitality partner for future retreats. Until then, best wishes. Thank you Regards, Play Residence at Golden Hills

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2018
Response from Karen, booking and reservations on 27 Sept 2018
Thank you very much for choosing Play Residence at Golden Hills as your preferred destination and for sharing your insights with us. Your feedback is of utmost importance to us. With this said, we hope that you will continue choosing us as your hospitality partner for future retreats. Until then, best wishes. Thank you Regards, Play Residence at Golden Hills

10/10 Excellent

zue, klang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
just a minutes walk to pasar malam
nice and love the surroundings. staft very friendly.
Stayed 1 night in Jul 2018

2/10 Terrible

Steve, Penang

Liked: Cleanliness
Disliked: Staff & service, room comfort
Terrible Check In Experience
I had an terrible check in experience upon arrival with my family on Sunday evening. There is no proper place for check in. You need to call the property agent and he will ask you to wait for another person to attend to you. It takes few minutes for the person in charge to arrive at the homestay. It is advice you call them before you arrive. The most terrible thing is when the person in charge arrive and said to me a different name had booked the unit. It is making me frustrated and call back the property agent and it is uncontactable. I had no choice but to call back Expedia for clarification and further action. The process had taken me at least 1/2 hour and my family member is there standing under the freezing temperature before we can really check in accordingly. If I had a second chance, I will not recommend to stay at those place in the future.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Staff & service
Near to the night
Stayed 2 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

4/10 Poor

Samantha, Malaysia

Disliked: Cleanliness, property conditions & facilities, room comfort
Good location but dusty
Good location which the walking distance from night market, convenient store, restaurants and easy parking as well. Just the apartment need to keep clean always, we found the curtain is full of dust and the table clothes also dirty while we washing it (before we start to use)!
Stayed 1 night in Jun 2018
Response from Karen, booking and reservations on 9 Jul 2018
Thank you very much for choosing Play Residence at Golden Hills as your preferred destination and for sharing your insights with us. Let me first sincerely apologize for your less than expected stay experience with us. Your feedback is of utmost importance to us and rest assured we have taken note on it and will review it with the team for improvements to be made. With this said, we hope that you will continue choosing us as your hospitality partner for future retreats. Until then, best wishes. Thank you Regards, Play Residence at Golden Hills

8/10 Good

Siew Lan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Karen, booking and reservations on 14 Jun 2018
Thank you very much for choosing Play Residence at Golden Hills as your preferred destination and for sharing your insights with us. Your feedback is of utmost importance to us and rest assured we have taken note on it and will review it with the team for improvements to be made. With this said, we hope that you will continue choosing us as your hospitality partner for future retreats. Until then, best wishes. Thank you Regards, Play Residence at Golden Hills

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Ok but have to travel for a distance to Tanah Rata.
Stayed 2 nights in Jun 2018
Response from Karen, booking and reservations on 14 Jun 2018
Thank you very much for choosing Play Residence at Golden Hills as your preferred destination and for sharing your insights with us. Your feedback is of utmost importance to us. With this said, we hope that you will continue choosing us as your hospitality partner for future retreats. Until then, best wishes. Thank you Regards, Play Residence at Golden Hills

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Jun 2018
Response from Karen, booking and reservations on 14 Jun 2018
Thank you very much for choosing Play Residence at Golden Hills as your preferred destination and for sharing your insights with us. Your feedback is of utmost importance to us. With this said, we hope that you will continue choosing us as your hospitality partner for future retreats. Until then, best wishes. Thank you Regards, Play Residence at Golden Hills

10/10 Excellent

Elia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The house is spacious
The house is spacious but the bed sheet a little bit dirty.
Stayed 1 night in Apr 2018
Response from Karen, booking and reservations on 18 May 2018
Thank you very much for choosing Play Residence at Golden Hills as your preferred destination and for sharing your insights with us. Let me first sincerely apologize for your less than expected stay experience with us. Your feedback is of utmost importance to us and rest assured we have taken note on it and will review it with the team for improvements to be made. With this said, we hope that you will continue choosing us as your hospitality partner for future retreats. Until then, best wishes. Thank you Regards, Play Residence at Golden Hills

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place , accomondation .. easy to parking ,, i will recommend to my friends and family..
Stayed 1 night in Dec 2017
Response from Booking and Reservations on 25 Jan 2018
Thank you very much for choosing Play Residence at Golden Hill as your preferred destination and for sharing your insights with us. Your feddback is of utmost importance to us and rest assured we have taken note on it and will review it with the team for improvements to be made. With this said, we hope that you will continue choosing us as your hospitality partner for future retreats. Until then, best wishes.

6/10 Okay

LL

Liked: Staff & service
Hotel close to night market
- water heater takes 20 mins to be used - forget to provide toilet paper - room for 4pax but only provide 3 slippers - dining chairs all broken leg cannot be seated - comforter seems dirty (weather so cold but don't dare to cover with it)
Stayed 1 night in Dec 2017
Response from Booking and Reservations on 13 Feb 2018
Let me first sincerely apologize for your less than expected stay experience with us. Your feddback is of utmost importance to us and rest assured we have taken note on it and will review it with the team for improvements to be made. Really sorry for the inconvenience caused. With this said, we hope that you will continue choosing us as your hospitality partner for future retreats. Until then, best wishes.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and spacious service apartment
I love the place because of the cleanliness and it is really spacious. The famous night market is now located within the same venue as the hotel, very convenient.
Stayed 2 nights in Dec 2017
Response from Booking and Reservations on 25 Jan 2018
Thank you very much for choosing Play Residence at Golden Hill as your preferred destination and for sharing your insights with us. Your feddback is of utmost importance to us and rest assured we have taken note on it and will review it with the team for improvements to be made. With this said, we hope that you will continue choosing us as your hospitality partner for future retreats. Until then, best wishes.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
I was told that my unit is facing the mountain before i check in but instead it was facing the pasar malam and it turns out to be a bit noisy. The person who was suppose to meet us was late even after we told him our arrival time and he was confused with the landmark of the blocks. We were surprised that the floor was sticky and the shower toiletries was not replenished. Even though the unit has 2 bathrooms, it only has one hot shower. It was quite inconvenient for a big family. It was just for one night stay so we were ok with that.
Stayed 1 night in Nov 2017
Response from frontdesk on 28 Nov 2017
Thank you very much for choosing Play Residence at Golden Hill as your preferred destination and for sharing your insights with us. Let me first sincerely apologize for your less than expected stay experience with us. Your feedback is of utmost importance to us and rest assured we have taken note on it and will review it with the team for improvements to be made. With this said, we hope that you will continue choosing us as your hospitality partner for future retreats. Until then, best wishes.

10/10 Excellent

Mohd Radzuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Karen, Booking and Reservations on 2 Jan 2019
Thank you very much for choosing Play Residence at Golden Hills as your preferred destination and for sharing your insights with us. Your feedback is of utmost importance to us. With this said, we hope that you will continue choosing us as your hospitality partner for future retreats. Until then, best wishes. Thank you Regards, Play Residence at Golden Hills

6/10 Okay

Mohammed

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
تغير جو
الشقة تحتاج إلى مزيد من العناية وخاصة بالنظافة والترتيب ،، القنوات لا تعمل لا يوجد خدمة الانترنت بالشقة الأسرة مريحة
Stayed 2 nights in Jan 2018
Response from Karen, booking and reservations on 7 Feb 2018
Thank you very much for choosing Play Residence at Golden Hill as your preferred destination and for sharing your insights with us. Your feedback is of utmost importance to us and rest assured we have taken note on it and will review it with the team for improvements to be made. With this said, we hope that you will continue choosing us as your hospitality partner for future retreats. Until then, best wishes. Thank you Regards, Play Residence at Golden Hill

8/10 Good

Khairul, Kedah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel yg strategik
Penginapan yg baik untuk family.Berdekatan dengn kemudahan-kemudahan yg diperlikan,tempat paking kereta yg mudah.
Stayed 1 night in Jan 2018
Response from Karen, booking and reservations on 1 Feb 2018
Thank you very much for choosing Play Residence at Golden Hill as your preferred destination and for sharing your insights with us. Your feedback is of utmost importance to us. With this said, we hope that you will continue choosing us as your hospitality partner for future retreats. Until then, best wishes. Thank you Regards, Play Residence at Golden Hill