2 restaurants, lunch served

Reviews of The Russell Hotel

3 out of 5
The Russell Hotel
143a George Street, The Rocks, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 470 out of 998 reviews" "
Rating 8 - Good. 397 out of 998 reviews" "
Rating 6 - Okay. 88 out of 998 reviews" "
Rating 4 - Poor. 29 out of 998 reviews" "
Rating 2 - Terrible. 14 out of 998 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Birthe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely relaxed Hotel. And very handy being able to walk down the internal stairs to a bar :-)
Stayed 1 night in Feb 2021

8/10 Good

Henk

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2021

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy boutique accommodation
Tidy and cosy hotel in a great location. This is our Sydney go to hotel.
Stayed 1 night in Jan 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Dec 2020

8/10 Good

IanB, Hobart

Liked: Cleanliness, staff & service
Quaint, full of character. Excellent service and well portioned.
Stayed 1 night in Dec 2020

8/10 Good

Darryl

Liked: Staff & service, property conditions & facilities, room comfort
It was ok. Got breakfast in the morning. Close to cbd.
Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
We loved how close it was to EVERYTHING! It was so old and noisy outside with no insect screens.
Stayed 3 nights in Dec 2020

10/10 Excellent

Roger

Stayed 3 nights in Nov 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2020

10/10 Excellent

Rochelle, Blue Mountains NSW

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely clean room & super comfy bed. Not sure how the stay would be in the heat of summer without air con ... very friendly staff. Brilliant central location. Will definitely stay again
Stayed 1 night in Oct 2020
Response from Reception on 19 Oct 2020
Hello Rochelle, Thank you for staying with us and taking the time to leave a review. We do have rooms with air conditioning. They are our Classic Queen, Classic Triple, Classic King/Twin and Superior King/Twin.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pub accommodation at its best - loads of character, friendly staff and fabulous food!
Stayed 1 night in Oct 2020

10/10 Excellent

Bryant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romance in the Rocks
The Russell is a quaint hotel befitting the Rocks. We had a lovely room that opened on to an enclosed courtyard. The staff were very friendly and helpful. The discount at the Fortune of War bistro was welcome. It is an easy walk from the car park. If you like antique Cedar furniture you will be very happy here.
Stayed 1 night in Aug 2020

10/10 Excellent

Ell, Brisbane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and bathroom and most comfortable bed
Stayed 1 night in Jul 2020
Response from Gary on 28 Jul 2020
Hello Ell, Thank you for staying with us and thanks for taking the time to leave a review. We look forward to seeing you again soon.

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room and bed were very clean and comfortable and inviting
Stayed 1 night in Jul 2020
Response from Gary on 28 Jul 2020
Thank you for staying with us and thanks for taking the time to leave a review. We look forward to seeing you again soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place we stayed in The Rocks.
Very comfortable accommodations, and the buffet breakfast was surprisingly satisfying. Staff were completely professional.
Stayed 2 nights in Feb 2020

10/10 Excellent

Petra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff really helpful In a busy area, close to the action But weather was very changable, so the roof garden was never opened :(
Stayed 3 nights in Mar 2020

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally satisfied
Professional service and perfect location
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property while in transit from home to cruise ship. Close to all public transport. Clean, breakfast included everything you need and less than 300m to cruise terminal.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to cruise wharf. Great location. Friendly helpful staff. Breakfast included.
Stayed 1 night in Mar 2020

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2020

10/10 Excellent

Bruno, Breamlea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to attractions and fantastic staff , would stay again
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old building and a very nice room with stairs leading down to it and some nice antique furniture. Very nice buffet breakfast. Only complaint was a musty/mouldy smell in the bathroom; it was very clean though
Stayed 2 nights in Feb 2020

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location id perfect if you are going on a cruise. Just a quick walk to the ship. The area is fun with lots of shops and restaurants.
Stayed 1 night in Feb 2020

10/10 Excellent

tully

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Boutique Hotel in Sydney!
Had a wonderful stay as expected. Hotel staff are the best; helpful, friendly and always smiling. Will continue to make this accommodation my first choice when visiting Sydney.
Stayed 2 nights in Feb 2020

10/10 Excellent

Stephen, Auckland, New Zealand

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most outstanding thing about the Russell Hotel is the location. The Sydney Opera House, Harbour Bridge and Circular Quay with the transport links (train, tram and ferry) are all within walking distance. The Hop-On-Hop-Off tour bus (red line) starts literally over the road and the 'Rocks' weekend market (fabulous) was a few minutes walk away. The only thing I would have liked to see was a room safe.
Stayed 8 nights in Feb 2020

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Lovely hotel, good location, the staff were very friendly, and helpful.
Stayed 4 nights in Feb 2020

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I loved the hotel and the proximity to the wharf but it was over 100 degrees and our room had no air conditioning, only a ceiling fan. It was very difficult to get a good night's sleep.
Stayed 3 nights in Jan 2020

10/10 Excellent

Robert, Guelph, Ontario

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Perfect spot and very nice all around. Loved our room and sharing a bathroom was no worries.
Stayed 1 night in Feb 2020

10/10 Excellent

ScottT, Southern California

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Lovely period-authentic styling. Spacious rooms.
Stayed 1 night in Feb 2020

10/10 Excellent

Lee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool spot right in the heart of the rocks
Big room, awesome location and old fashioned charm. Will definitely stay again
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Great location. Historic building. No air conditioning
Stayed 5 nights in Feb 2020

10/10 Excellent

Marcelo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only good surprises!
There simply can not be a better spot to stay in Sydney for a quick sightseeing. The hotel was very surprising in every positive aspect. Only good surprises!
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful old building
Loved the heritage building and comfy bed
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful and quirky hotel. The rooms are spacious and the bed really comfortable. The shower facilities are superb. Staff will go out of their way to accomodate you in every way. Gary, the manager, was an excellent source of information, and really made our holiday there something to remember. Thank you everyone for a truly amazing time with you.
Stayed 4 nights in Feb 2020

10/10 Excellent

Naz, Melbourne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is excellent Staff are friendly Premises very clean
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is unique. Expect to step back in time and enjoy the comfortable yet basic accommodation. Surprising yourself that you don't need all the modern trimmings to have a relaxing overnight stay.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Bring your own aircon, and don't forget the ear plugs!
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would call this property a hidden gem! The staff were beyond amazing. We got to the hotel early and were not able to check into our room yet. Maxine let us shower and use another room until our room was ready. We had just gotten off of a 17 hour flight and it was so nice of her to let us freshen up! The staff also made great recommendations for restaurants and things to do around Sydney. The room was great! It had a big bathroom and was quiet. The property is also close to everything and easy to walk to the bridge and opera house. We stayed in multiple hotels on our trip to Australia and this one was our favorite. Thank you to the Russell for making our stay so memorable!
Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute space, all you need and very close to everything in CBD. Would definitely return.
Stayed 1 night in Jan 2020

8/10 Good

Herb, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location. Lots of stairs though even with a lift.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is the best. And breakfast was very good. Rooms are older but quaint. Loved the lounge and roof top terrace.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Very old and tired, but an excellent location. air con would have been good to have. Bags stored in the corridors.
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Rae, Newcastle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed, clean neat room, large clean bathroom Love the wallpaper
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Great view over George Street. Aircon would have made my stay even better as fan was quite noisy to have on all night.
Stayed 1 night in Dec 2019