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Reviews of The Jensen Potts Point

2.5 out of 5
The Jensen Potts Point
71 Macleay Street, Potts Point, NSW

Reviews

8.4

Very good

Rating 10 - Excellent. 51 out of 108 reviews" "
Rating 8 - Good. 36 out of 108 reviews" "
Rating 6 - Okay. 12 out of 108 reviews" "
Rating 4 - Poor. 4 out of 108 reviews" "
Rating 2 - Terrible. 5 out of 108 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facilities. Loved being able to walk to market and Circle quay! Our neighbors were very loud one night. There is no staff at night.
Stayed 2 nights in Mar 2024

8/10 Good

Amie

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

8/10 Good

paul

Stayed 2 nights in Dec 2023

6/10 Okay

Susan

Liked: Cleanliness, property conditions & facilities
My Tv remote did not work. I wanted to escape heat and watch movie , could not . tried to ring for help. No help came. next morning talked to reception who said yes its a problem but you can still turn on manually . I could not navigate to any choice of program . AT night a young woman banged on my door in a towel having locked herself out of her room. she tried to call for help on intercom as I had tried re tv NO REPLY . she slept in hall ! If there had been an emergency we would not have been able to reach anyone. That made me feel slightly unsafe.
Stayed 1 night in Dec 2023

6/10 Okay

Michael

Liked: Cleanliness, staff & service
The Jensen is a well presented old style accomodation. It was very clean and fitted out with very comfortable beds and the bathrooms were very nice even though they were shared. The carpark is 600m away which was not convenient for me and made the check in a checkout process about an hr. No attendants on duty when I arrived, carparking instructions and parking coupons were not provided till next day. I expect a receptionist to be on hand and I should not have to go around the corner everytime I need something attended to. My aircon was not functioning, management responded quickly but was not able to be fixed. I was relocated to another room the next night. The ammenities shelves in the room were not well designed as a combined clothes hanger and kettle stand. The stairwell to the 400 level rooms was very narrow and could not comfortably carry up my bags. The fridge was ultra small, I was lucky to put in milk and a few items. The space could have easily accommodated a wider and deeper bar fridge. The rooms were very small and when you set down your bags there simply was insufficient room to move around and found myself standing on my bags. I did stay for 4 nights. Probably the most inconvenient was the parking situation. The team were apologetic and did their best. management need to make improvements for arriving a leaving.
Stayed 4 nights in Dec 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023

6/10 Okay

Steve

Liked: Cleanliness, staff & service
Was fair noisy both from the street, and within the building itself. Shared bathrooms were a bit of a pain. But room was nice.
Stayed 4 nights in Nov 2023

6/10 Okay

Meghna

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
No one to assist
The hotel was good only thing that am desapointed is than on my arrival from a long flight there was no one to assist me I was exhausted and need to go and buy food by Walk
Stayed 1 night in Nov 2023

2/10 Terrible

Fabrizio

Stayed 2 nights in Nov 2023

10/10 Excellent

PHILAMER

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is near to different dine-in restaurants, cafe's, coles, wolies and metro. It is a walking distance to iconic Harry's, botanical, museum, st may of the cross cathedral, westfield mall, hyde, opera and the rocks.
Stayed 8 nights in Oct 2023

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & quiet
The Jensen was clean, simple, and quiet! The staff were very friendly and accommodating, even coordinated an early check in at no cost, on the spot. A great location too, right by Kings Cross for public transit access. The only thing I wish they had was a shared kitchen space! There is a shared station with a toaster, microwave, and hot water pot; I was able to make some easy meals but would have loved somewhere to eat besides my room. Overall, a great spot to stay.
Stayed 2 nights in Oct 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and characterful!
Had a good time the the jenson. I hadn’t realised when I’d booked it was a shared bathroom but it honestly wasn’t an issue. Room itself was great with loads of period character and a nice balcony on to the street. Late check in was very easy. Would recommend!
Stayed 2 nights in Oct 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
The only downside to this hotel is the shared bathroom other than that very nice indeed
Stayed 6 nights in Oct 2023

10/10 Excellent

Daniel Olof

Stayed 7 nights in Sep 2023

10/10 Excellent

caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Front desk was super helpful, and made checking in a breeze. Shared facilities were super clean. I would definitely stay here again.
Stayed 4 nights in Sep 2023

8/10 Good

Peter

Liked: Cleanliness, amenities, property conditions & facilities
It’s an ok stay, though rooms do not have double glazed windows, which can be a problem when garbage trucks come buy. Try to get a front room if you can.
Stayed 4 nights in Sep 2023
Response from Nicole on 11 Sept 2023
Thanks for staying with us, Peter.

10/10 Excellent

Annie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved it!
Stayed 2 nights in Sep 2023
Response from Zo on 7 Sept 2023
Thanks

10/10 Excellent

YEWAN

Stayed 3 nights in Aug 2023
Response from Zo on 7 Sept 2023
Thanks

6/10 Okay

Tomoko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Aug 2023
Response from Zo on 7 Sept 2023
Thanks

2/10 Terrible

Dinithi

Disliked: Staff & service, amenities
No private washroom and no elevator. No heating cold inside. No one to talk when you come early
Stayed 2 nights in Aug 2023
Response from ZO on 18 Aug 2023
Hello Dinihi, you can read more about our offering on our website. It looks like you might have missed a few of the details when making your booking. Thanks for the feedback, we will take it on board.

8/10 Good

Stewart

Liked: Cleanliness, property conditions & facilities
The property was good but far too much noise through the night. Exterior noise.
Stayed 1 night in Aug 2023
Response from Zo on 7 Sept 2023
Thanks

10/10 Excellent

Divina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean place to stay. Would book again
Stayed 1 night in Jun 2023
Response from Zoe on 24 Jun 2023
Thanks so much Divina! See you again - Zoe

10/10 Excellent

John

Stayed 4 nights in Jun 2023

10/10 Excellent

Alison

Stayed 2 nights in May 2023

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Coleen

Stayed 2 nights in Mar 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Good cheap accommodation for a backpacker couple for a short stay. Shared toilets were extremely small and shower not draining properly. Good location. Thin walls so was able to hear everything around the building.
Stayed 2 nights in Mar 2023

8/10 Good

Joel

Liked: Cleanliness
Disliked: Property conditions & facilities
There
Stayed 1 night in Mar 2023

8/10 Good

Brian

Stayed 1 night in Mar 2023

10/10 Excellent

Jacob

Stayed 1 night in Feb 2023

8/10 Good

Sunday ojukwu

Stayed 4 nights in Feb 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spartan accommodations. Perfect for a solo traveler. Excellent location.
Stayed 3 nights in Jan 2023
Response from Zoe on 27 Jan 2023
We love hearing from our guests and with such a top score hope to see you again with us soon.

10/10 Excellent

Phillip

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great for price. Short Uber ride to the rocks. Will definitely stay again
Stayed 1 night in Jan 2023
Response from Zoe on 27 Jan 2023
5 stars! We sincerely love hearing from our guests and with such a top score hope to see you again with us soon.

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023

8/10 Good

Hang Yi

Liked: Cleanliness
Stayed 2 nights in Jan 2023

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, room comfort
Great Potts Pointbstay
Lovely hotel great staff very happy with our room
Stayed 2 nights in Jan 2023
Response from Zoe on 27 Jan 2023
5 stars! We sincerely love hearing from our guests and with such a top score hope to see you again with us soon.

10/10 Excellent

Edward

8/10 Good

Marisa

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

6/10 Okay

Olivia

Travelled with family
Disliked: Amenities, property conditions & facilities
Family room is tiny. Tv didn't work. 3 flights of stairs, no elevator. No cutlery left in communal kitchenette. No soap in room. Noisy.

10/10 Excellent

Lillian

Stayed 2 nights in Nov 2022

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming ambience, clean and fresh , great location at the nice end of Macleay St . Easy walk to the Opera House through Botanical Gardens. Tony Kevin.
Stayed 2 nights in Nov 2022

10/10 Excellent

Juliet

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean Very quiet Very convenient Helpful staff
Stayed 1 night in Oct 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
We shared our bathroom with a bit of a slob who left his underwear hanging in the shower and sprayed water all over the bathroom including toilet seat. Otherwise the experience was great. Clean room and so convenient for the Bondi to Manley walk going right past.
Stayed 2 nights in Oct 2022
Response from Rachel on 8 Oct 2022
Thank you so much for your kind feedback. Our team is thrilled to know you had an enjoyable stay with us. We look forward to welcoming you back Jensen!

2/10 Terrible

Ana

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed for five days and my room was not cleaned once. Tv in room did not work.
Stayed 5 nights in Sep 2022
Response from Rachel on 8 Oct 2022
Hi Ana, your feedback is of great importance to us! Currently Jensen only provides basic room service every second day, and our guest services agents working in the lobby area are more than happy to deliver fresh towels and amenities to guest's room during our hotel operation hours. We are so sorry to know you are not 100% satisfied with our service. Thank you so much for helping our team at Jensen to improve our service!

10/10 Excellent

Erin

Liked: Staff & service, amenities, property conditions & facilities
Clean !
Stayed 2 nights in Sep 2022

8/10 Good

Alex

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean and neat. Basic, but value for money. Great location.
Stayed 2 nights in Sep 2022
Response from Rachel on 8 Oct 2022
Hi Alex, thank you so much for your lovely feedback. We are so glad your enjoyed your stay, and looking forward to see you agian at Jensen!

6/10 Okay

James

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The card left for me didn't open the door, so I was locked out. No staff were contactable via the Intercom. I pressed the buzzer 100 times before anyone answered. Very stressful.
Stayed 1 night in Sep 2022
Response from RZ on 16 Sept 2022
Dear James, We are so sorry to know you experienced a stressful moment while using our afterhour service on check-in. Upon receiving your feebback on your arrival day, the hotel management immediately checked hotel intercom call log and realised your first intercom call was made at 8:12pm, but was answered at 8:20pm. Once again we are sorry for the delay and thank you so much for your valuble feedback that will help us improving our afterhours serive. Best regards,RachelHotel ManagerThe Jensen Potts Point

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Self check-in for late at night was super convenient
Stayed 1 night in Aug 2022
Response from Zo - Guest services on 10 Aug 2022
Thanks for the woderful review!

6/10 Okay

Kiara

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beautifully renovated property. Air-conditioner wasn’t working in our room so it was quite hot. Limited access to basic items like iron and iron board. No lift in building so expect to carry luggage up stairs. Ok price considering it’s location.
Stayed 2 nights in Aug 2022
Response from Zo - Guest services on 10 Aug 2022
Thanks for the wonderful review