Restaurant

Reviews of Hotel Harry, Ascend Hotel Collection

3.5 out of 5
Hotel Harry, Ascend Hotel Collection
40-44 Wentworth Avenue, Surry Hills, NSW

Reviews

7.4

Good

Rating 10 - Excellent. 59 out of 258 reviews" "
Rating 8 - Good. 107 out of 258 reviews" "
Rating 6 - Okay. 51 out of 258 reviews" "
Rating 4 - Poor. 27 out of 258 reviews" "
Rating 2 - Terrible. 14 out of 258 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Alan, Goleta

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately, the room had a strong chemical odor (new carpeting I was told put in during the pandemic) and was also musty/mildewy. Left the following morning physically ill. The manager on duty tried to help, but he had no real options. If you have any sort of allergies, this is not the place for you.
Stayed 1 night in Mar 2024

8/10 Good

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Bryan

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great base to the capital theatre as well as great food.
Stayed 2 nights in Sep 2023

10/10 Excellent

Mitch

Stayed 1 night in Sep 2023

4/10 Poor

MARK

Liked: Cleanliness, amenities, property conditions & facilities
Was charged twice for the room as they couldn’t see my payment through this website. $150 room became a $300 room. Not happy about that at all.
Stayed 1 night in Sep 2023
Response from Hotel Manager on 12 Sept 2023
Hi Mark,Thank you for your time leaving us a review.Our sincere apologies for your bad experience staying with us.We had system problems and unfortunately, the information that you had paid for your reservation to Wotif was not clear in our system.I have request a refund to Wotif as we have never charged them for your reservation.A refund will be process whitin 7-10 days and you will be notify via email onde the refund is processed.Again, our sincere apologies for the inconvenience.Hope you give us another chance to host you in the future.If you would like to further discuss this, please email us on stay@hotelharry.com.auKind Regards,Hotel Manager

8/10 Good

JANETIAN

Travelled with group
Liked: Cleanliness
The hotel location is superb right in Surry Hills, walking distance to a lot of good cafes and restaurants. My friend and I like being able to walk around and head back up for an afternoon break. The only thing that I think travellers intending to book here is to take note they have a very lively restaurant/bar downstairs and the music got really loud in the evening during my stays (Thursday nights to Saturday nights). We stayed on 2nd floor and right above it so took a while to sleep. If you would prefer a quiet night rest maybe not here. Also if there are better shower partition in the bathroom that will be great as the floor gets really wet.
Stayed 3 nights in Sep 2023

10/10 Excellent

Neil

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Not Provided

Stayed 2 nights in Apr 2023

8/10 Good

Jaemes

Stayed 1 night in Mar 2023

6/10 Okay

Aubrey

Good location, very busy pub style restaurant, evenings, rooms need an urgent upgrade, for the price !!!!!!!!
Stayed 4 nights in Mar 2023

8/10 Good

Troy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ne aware it is a pub and some nights have loud music. If staying in there is no full tange of stations to watch. Good food and a great bar
Stayed 2 nights in Feb 2023

2/10 Terrible

Melissa

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed in room 216 which has a loft-style layout but with a winding and narrow wooden staircase. I'm unsure why I was allocated this room when it seemed like the majority of other rooms were vacant. There's no water connection upstairs, you need to trek up and down the staircase just to fill the kettle. The worst thing about the stay was how many things didn't work or weren't provided. I wasn't given bath towels, only a hand towel to dry myself with. There weren't any hotel staff clocked on when I discovered this at 8am. After an earlier check in during daylight hours, I arrived back at my hotel late at night to find out that the upstairs ceiling lights don't work. The two lamps in the room didn't work either. Decided to turn on the TV for background light, it also didn't work despite changing the cord on different power outlets. I had to use my phone torch to go up and down the dodgy stairs to the toilet in the middle of the night. I gave up and tried to get some sleep instead, only to discover I didn't have pillow cases. Just 4 pillows with the pillow protector slips on them. Checked out the following morning at 8.30am to find the pub still shut up and in pitch black darkness. No one at the reception desk to hand my key back in, not a soul in sight. So I paid $240 a night for a room that didn't provide half the bedding, towels, a working TV, any working lamps, or any working lights.

6/10 Okay

Andrew

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Really friendly staff and great location. I expected it to be noisy being above the pub, but actually the noise levels were minimal. But there were maintenance issues with the rooms - bathrooms felt very tired and in need of refurbishment or deep cleaning; fridges and air con were noisy; rooms overall felt unclean. Room cleaning was an issue - for 3 days no rubbish was removed, and no toilet paper / toiletries replenished. At the end of the day this is affordable pub accommodation, but if you're going to position yourself as elevated pub accommodation then you need to be addressing these things.

8/10 Good

Malanda

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Cute and quirky hotel, staff were super friendly and welcoming.

10/10 Excellent

Felicity

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very helpful, carried our bags up the stairs when the lift wasn’t big enough for us and them! Bed extremely comfortable (firm) but pillows a bit hard. Spotless rooms and quirky decor. If you love peace and quiet though bring your earplugs as hotel has music and is open until 3am
Stayed 1 night in Nov 2022

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My day in the Big Smoke
Nice staff - very helpful. liked the Olde world feel. Very handy location.
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay!
Lovely staff, great location and great vibe! Building is older but well fitted out.
Stayed 4 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ridiculously cute hotel. Will definately be going back
Stayed 1 night in Jan 2020

6/10 Okay

Claire

Stayed 2 nights in Jan 2020

8/10 Good

Pora

Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Liked: decor, chairs, comfy bed, thick carpet, 12pm checkout. Disliked: room 216 - very small bathroom with old fixtures. This room was split over two levels with the bathroom downstairs and everything else upstairs. It was inconvenient to go down to fill up the kettle The upper floor only had one spotlight that worked, the rest were broken. Both bedside lamps did not work, so I had to turn the tv on for some light. Please update the bathroom and fix the lights!
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Decent room, good vibes, fair price
Stayed 1 night in Nov 2019

4/10 Poor

Jim, Westmont, IL

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was quirky and fun, but the bed was not a queen, maybe a double, there was nowhere to store any clothes (no drawers, no closet, nothing) and the bathroom was INCREDIBLY small, no place to even set anything down on the sink.
Stayed 2 nights in Nov 2019

6/10 Okay

Sophia, Toront

Travelled with group
Liked: Cleanliness, staff & service
the room is clean, you can get everything you need. its very convenient for everything except the small room and mini miniwashroom.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

SS

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was so comfy. Quick easy check-in. Great easy location. Close to train and fab snitzel.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, all amenities available. News paper provided, mini bar facilities.
Stayed 1 night in Oct 2019

10/10 Excellent

Reg, Perth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very cosy one bed room. Everything looks fresh and nice in the room. Building is old but has charm.
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the room does not fit the image online.....................................................................................................................................................................
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Good value for central location. Clean and comfortable.
Stayed 1 night in Oct 2019

10/10 Excellent

ElzieO, Sydney

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff in reception and bar areas. Room comfy homely feel. Only suggestion a brighter light in the bathroom with little shelf to put toiletries on and better drainage of the overflow water from shower onto bathroom floor. I found it very easy to get to everywhere i needed to. Either by walking distace or by bus. The food in the restaurant was fresh and delish large portions even on the sides. Great price for a central location. Stayed during the week so no noise while i was there, but possibly different on the weekend. I would recommend.
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Harry's is cozy and comfortable and quiet. Happy stay here every trip.
Stayed 2 nights in Sep 2019

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night in Sydney
I just stayed overnight in this impressive old Hotel. The building is most interesting with nooks and crannies, a small but functional lift running up the centre of a stairwell, and many heritage features including stain glass windows. The room itself was thoroughly modern, being renovated to a high standard including the ensuite (with WC and shower). Compact but functional, with a comfortable bed.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean, spacious and cosy. Very nice decor, however very very noisy if you stay on the weekend till about 2am, which was fine if you had been out yourself till late
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

Andrew

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Amenities
The location was conveniently located in Surry Hills neighbourhood. It was a sassy heritage building.
Stayed 6 nights in Aug 2019

8/10 Good

Verified traveller

Stayed 3 nights in Aug 2019

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot and Cold
Great place to stay. But we did have an issue with the shower. The water kept going extremely hot then very cold. Also It was every hard to find staff when needed
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Phil, Wellington

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was a study in tiny living, but it was at a fantastic price and an unbeatable location. I'm looking forward to staying there again.
Stayed 1 night in Apr 2019

2/10 Terrible

Michelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful smoke-filled hotel - Do not stay here
This hotel was awful. I checked in and checked back out 15 minutes later, promptly realizing that although the hotel is listed as non-smoking, access to the hotel rooms requires going through smoke filled stairways. I have asthma and medically cannot stay anywhere with smoke. This was not on the website and I requested a refund which was not granted. I was told a manager would contact me and he did not until I emailed and called multiple times. I am appalled at the lack of customer service and do not recommend staying at this hotel.
Stayed 2 nights in Jun 2019

8/10 Good

Andrew

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019

8/10 Good

Andrew

Stayed 1 night in Jun 2019

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old Time Charm
Well designed renovated old hotel. Very good meals and hotel ambiance. Very popular in evenings. Went week nights so no music so very quite. Walking distance to transport and CBD. Very friendly efficient staff
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff person was really great. The hotel appears old yet with character. It could use attention to detail i.e., food wrappers under the bed and the shower had trouble with maintaining constant temperature. Good location.
Stayed 1 night in Apr 2019

8/10 Good

Andrew

Liked: Cleanliness
Stayed 2 nights in Mar 2019