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Reviews of Hilton Sydney

5 out of 5
Hilton Sydney
488 George Street, Sydney, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 567 out of 1000 reviews" "
Rating 8 - Good. 246 out of 1000 reviews" "
Rating 6 - Okay. 93 out of 1000 reviews" "
Rating 4 - Poor. 56 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Juanita

Travelled with partner
Liked: Cleanliness, staff & service, amenities
My experience overall was very pleasing! However, the room I booked and paid for online was unfortunately not up to standard. I booked a Junior Suite to celebrate and spoil my partner for their birthday. The absolute selling point for me and the whole reason I booked that room was the retracting glass doors separating the bathroom from the bedroom which allowed us to watch TV/movies while enjoying the spa bath and then secondly, the room rate worked with my budget. I was very excited to surprise my partner with this only to find on arriving to our room that one of the glass doors was completely unusable having broken away from the track sliding device and not able to be moved at all. I rang reception straight away who had a maintenance person at the room within 10mins. The man was very polite and pleasant and understood immediately what was wrong. I asked if the hotel could possibly move the door just so we could see and watch the TV we would be happy with that but he explained it was too dangerous to even attempt. So I asked if we could be moved to another room with working glass doors. He said he would need to speak with his duty manager and returned within 5 minutes to advise us we had been assigned to a new, bigger suite. Wow!! Absolutely stunning room with superb views from every window! And the bathroom had a bigger spa bath with its own TV on the wall. Thank you Hilton Sydney, we appreciate your excellent customer care and service.
Stayed 1 night in Apr 2024
Response from Von on 15 Apr 2024
Dear JuanitaMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.We take on board and greatly appreciate your detailed comments and pleased to see that our team actioned your requests efficiently and to your ultimate satisfaction. Rest assured that your comments have been shared with our operational leadership team for their review and attention, particularly the suite glass doors.Thanks again for your input, and we hope to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to where. I wanted. To go
Stayed 1 night in Apr 2024
Response from Von on 15 Apr 2024
Dear JoanneMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.We greatly appreciate the very positive rating and hope to have another opportunity to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office

8/10 Good

Anita, Middle Park

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Well located for attractions, especially the museum for the Ramses 11 exhibition and good public transport options. In house Glass Brasseire good but not open Monday nights. Not many decent dining options close by. We did find Bambini in Elizabeth Street which was good. The concierge couldn't help with this. The hotel itself was very comfortable.
Stayed 3 nights in Apr 2024
Response from Von on 12 Apr 2024
Dear AnitaMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.We greatly appreciate the detailed feedback, mostly positive, which will be shared with our team.You will be pleased to know that Glass Brasserie will open on Mondays from 29 April and anticipate that this will make a positive addition to our dining options.Thanks again for your input, and we hope to welcome you back in the future.Kind regardsAngela BlackExecutive Office

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Cheryl, Terre Haute

Travelled with partner
Liked: Property conditions & facilities
Staff was superb very helpful and friendly. Hotel is right in the middle of downtown with tons of shopping and good eats. Easy access to public transportation. The only negative, the amenity list shows laundry facilities and laundry service available. We stayed here between two extended cruises and being able to wash our clothes while at the hotel was extremely important. After checking in we found there were no laundry facilities available. They only offered laundry service. (Pay by the piece). We had to rent a car and drive to a laundromat.
Stayed 3 nights in Apr 2024
Response from Von on 10 Apr 2024
Dear CherylMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.We greatly appreciate your positive and detailed feedback, which will be shared with our teams.Our apologies for the inconvenience about the laundry. Whilst we do offer a laundry service, this is processed by the hotel.Thanks again for your input, and we hope to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office

10/10 Excellent

Simun

Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom needs to be bigger
Stayed 2 nights in Apr 2024
Response from Von on 8 Apr 2024
Dear SimunMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.Your feedback is very important to us and we take on board your comments. Thank you, also, for your positive rating, which is much appreciated.We hope to have another opportunity to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office

8/10 Good

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton is a central, convenient and accessible to all of Sydney's major drawcards. A smooth operator. I loved the breakfast buffet which was great value, and the staff were always warm and attentive. I was disappointed with my television which had a problem with its reception/sound/connection. I reported this the first day and the attendant at reception said it would be fixed but it wasn't, so my viewing of morning and evening news was interrupted by poor quality viewing.
Stayed 4 nights in Apr 2024
Response from Von on 8 Apr 2024
Dear DanielaMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.We greatly appreciate your positive and detailed feedback, which will be shared with our teams. Our apologies, however, for the poor TV connection. We are very sorry that this disrupted your viewing. Thanks again for your input, and we hope to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office

10/10 Excellent

Graeme

Travelled with family
The concierge asked if we would stay in a noisy room.He then offered us a free breakfast.
Stayed 1 night in Mar 2024
Response from Von on 2 Apr 2024
Dear GraemeMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.Your feedback is very important to us and will be shared with our operational leadership team for further review and action. Thanks again for your valuable input, and we hope to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office

8/10 Good

tony

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Von on 27 Mar 2024
Dear TonyMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.We greatly appreciate the positive feedback and hope to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office

10/10 Excellent

randall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was extremely clean with an outstanding team of employees
Stayed 2 nights in Mar 2024
Response from Von on 25 Mar 2024
Dear RandallMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.We greatly appreciate your positive feedback, particularly about our cleanliness and staff, and will certainly share your kind words with our teams.Thanks again for your input, and we hope to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office

2/10 Terrible

Li

Stayed 4 nights in Mar 2024
Response from Von on 4 Apr 2024
Dear LiMany thanks for taking the time to post a rating of your recent stay at Hilton Sydney.We do apologise for falling short of your expectations on this visit but hope to have another opportunity to extend our hospitality to you in the future.Kind regardsAngela BlackExecutive Office

10/10 Excellent

Marisa

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great weekend at an amazing place
Stayed 2 nights in Mar 2024
Response from Von on 11 Mar 2024
Dear MarisaMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.We greatly appreciate your positive feedback and will certainly share your kind comments with our teams.Thanks again for the input, and we look forward to welcoming you back to our hotel in the future.Kind regardsAngela BlackExecutive Office

10/10 Excellent

Thomas, Laguna Niguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 start hotel with a very nice room and fantastic breakfast. Location is great. The only negative is the pool and spa which is actually operated by a local gym. The sauna and steam room and locker room were dirty. Nevertheless, overall the hotel is very good.
Stayed 1 night in Mar 2024
Response from Von on 6 Mar 2024
Dear ThomasMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.We greatly appreciate your positive feedback, particularly about the room and breakfast. Our sincere apologies, however, if we fell short of your expectations with regard to the pool and spa. Rest assured that your comments have been shared with the management for further review and attention.Thanks again for your input, and we hope to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office

2/10 Terrible

Nadine

Stayed 2 nights in Feb 2024
Response from Von on 25 Mar 2024
Dear NadineMany thanks for taking the time to post a rating of your recent visit to Hilton Sydney.We do apologise for falling short of your expectations on this occasion and wonder what more we could have done to improve your guest experience. If you have the time, please do not hesitate to reach out to the hotel to provide any further feedback.Thanks again for your input, and we hope you will give us another opportunity to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office

10/10 Excellent

lia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service!
Stayed 10 nights in Feb 2024
Response from Von on 22 Feb 2024
Dear liaMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.Your positive feedback, particularly about our service, was very much appreciated and will be shared with our teams.Thanks again for your input, and we hope to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Location! Friendly and Helpful Staff, Comfortable Beds.
Stayed 2 nights in Feb 2024
Response from Von on 22 Feb 2024
Dear MargaretMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.Your positive feedback about our location, staff and beds was very much appreciated and will be shared with our teams.Thanks again for your input, and we hope to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
We only stayed 1 night, it was conveniently located and was more than expected. View from the 41st floor was a nice surprise.
Stayed 1 night in Feb 2024
Response from Von on 12 Feb 2024
Dear PaulMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.We greatly appreciate your positive feedback and will certainly share your kind comments with our teams. Thanks again for your input, and we hope to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office

8/10 Good

Zhanwei

Stayed 2 nights in Jan 2024
Response from Von on 25 Mar 2024
Dear ZhanweiMany thanks for taking the time to post a rating of your recent stay at Hilton Sydney.It was pleasing to see that you were happy with most aspects of your stay, and we hope to have another opportunity to welcome you back in the future.Kind regardsAngela BlackExecutive Office

10/10 Excellent

María

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 5 nights in Jan 2024
Response from Von on 2 Feb 2024
Dear MariaMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.We greatly appreciate your glowing feedback, which will be shared with our teams.Thanks again for your input, and we hope to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office

10/10 Excellent

Chiajen, Renton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location A lot of activities around
Stayed 2 nights in Jan 2024
Response from Von on 31 Jan 2024
Dear ChiajenMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.We greatly appreciate your positive feedback, particularly about our location, and hope to have another opportunity to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location excellent
Stayed 4 nights in Jan 2024
Response from Von on 30 Jan 2024
Dear FernandoMany thanks for taking the time to post a rating of your recent stay at Hilton Sydney.We greatly appreciate your positive feedback and hope to have another opportunity of welcoming you back in the future.Kind regardsAngela BlackExecutive Office

10/10 Excellent

Jeannie, Glenadale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent place to stay in the Sydney CBD. I stayed 6 nights and had a grand time. Easy tram ride or walk to get to Circular Quay, botanical gardens, and art galleries. Close to Hyde Park for a daily morning stroll. Plenty of restaurants to choose a variety of meals.
Stayed 5 nights in Jan 2024
Response from Von on 30 Jan 2024
Dear JeannieMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.We greatly appreciate your glowing feedback, particularly about our location, and will share your kind comments with our teams.Thanks again for your input, and we hope to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office

10/10 Excellent

Yiu Fung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and the cleanliness of the room are above standard. Had a comfortable stay.
Stayed 3 nights in Jan 2024
Response from Von on 30 Jan 2024
Dear Yiu FungMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.Your positive feedback, particularly about our service and cleanliness, was very much appreciated and will be shared with our teams.Thanks again for your input, and we hope to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office

4/10 Poor

Andrea

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Air-conditioning did not work properly, kept reseting to 22.5c. No bed top sheet only had heavy duvet-comforter. Seemed cheap for the price.
Stayed 2 nights in Jan 2024
Response from Von on 30 Jan 2024
Dear AndreaMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.Your feedback is very important to us, and we do apologise for falling short of your expectations on this visit. Rest assured that your comments about the air conditioning have since been referred to our maintenance team for their investigation. Please also note that top sheets can be provided upon request.Thanks again for your input, and we hope to have another opportunity to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office

10/10 Excellent

Darren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great location
Stayed 1 night in Dec 2023
Response from Von on 25 Jan 2024
Dear DarrenMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.We greatly appreciate your positive feedback, particularly about our location, and hope to have another opportunity to welcome you back in the future.Thanks again for your input.Kind regardsAngela BlackExecutive Office

10/10 Excellent

Joseph V

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Von on 22 Jan 2024
Dear Joseph VMany thanks for taking the time to post a rating of your recent stay at Hilton Sydney.We greatly appreciate your positive score and hope to have another opportunity to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office

10/10 Excellent

Lyndel

Stayed 2 nights in Jan 2024
Response from Von on 5 Feb 2024
Dear LyndelMany thanks for taking the time to post a rating of your recent stay at Hilton Sydney.We greatly appreciate your positive feedback and hope to have another opportunity to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Usually lovely
Its always lovely a Hilton Stay but unfortunately this time after a flight from Hawaii-Auckland-Sydney we were shattered & looking forward to a sleep in. We were woken before 9am with drilling, hammering etc coming from the room above, it sounded like they were coming through the floor. We were very annoyed to be woken by this before 9am
Stayed 1 night in Jan 2024
Response from Von on 15 Jan 2024
Dear AndrewMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.Your feedback is very important to us, and we do apologise for falling short of your expectations on this occasion, particularly concerning noise disturbance. Rest assured that your comments have been referred to our operational leadership team for their attention and actions.Thanks again for your input and hope you will give us another opportunity to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and convenient
Room is small but comfortable, perfect for one or two person. This hotel is ideal for short stay in the middle of the city, close to transport and shops.
Stayed 1 night in Jan 2024
Response from Von on 15 Jan 2024
Dear AlexMany thanks for taking the time to post a review of your recent stay at Hilton Sydney. We greatly appreciate your valuable feedback, particularly about the room and location, and hope to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office

10/10 Excellent

ZIYU

Stayed 4 nights in Jan 2024
Response from Von on 15 Jan 2024
Dear ZIYUMany thanks for taking the time to post a rating of your recent stay at Hilton Sydney.We greatly appreciate your positive feedback and hope to have another opportunity to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office

6/10 Okay

Clark

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Toilet and bathroom too small
Stayed 1 night in Dec 2023
Response from Von on 9 Jan 2024
Dear ClarkMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.Your feedback, particularly about the size of the toilet and bathroom, is very important to us and has been shared with our leadership team for their further review.Thanks again for your input, and we hope to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office

10/10 Excellent

Jacquie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location. Heart of shopping precinct. Light rail to Circular Quay or sporting stadiums at front door. Central Station so close. It was perfect 👌
Stayed 4 nights in Jan 2024
Response from Von on 9 Jan 2024
Dear JacquieMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.We greatly appreciate your very positive feedback, which will be shared with our teams.Thanks again for your input, and we hope to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office

6/10 Okay

Ashish

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Overall, underwhelmed with my stay at such a famous hotel. The location is great and rooms are also ok but the service is quite ordinary with several reminders required for anything you need in your room even for things that you expect at any hotel such as housekeeping.
Stayed 2 nights in Jan 2024
Response from Von on 9 Jan 2024
Dear AshishMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.We do apologise for falling short of your expectations on this visit, particularly concerning service. Rest assured that this is not indicative of our usually very high standards of service and hospitality, however, your feedback has been shared with our operational leadership team for their review and attention.Thanks again for your input, and we hope to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Getaway
A great location Bed very comfortable Easy access and central
Stayed 3 nights in Jan 2024
Response from Von on 9 Jan 2024
Dear ColinMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.We greatly appreciate your positive feedback, particularly about the bed, access and location, and will certainly share your kind comments and excellent rating with our teams.Thanks again for your input, and we hope to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The HIlton never disappoints when we stay there.
Stayed 1 night in Jan 2024
Response from Von on 11 Jan 2024
Dear PaulMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.We greatly appreciate your positive rating and feedback and hope to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office

10/10 Excellent

Glenn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Sydney
Stayed 1 night in Jan 2024
Response from Von on 9 Jan 2024
Dear GlennMany thanks for taking the time to post a rating of your recent stay at Hilton Sydney.We greatly appreciate your positive feedback and hope to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office

8/10 Good

Natalie

Stayed 4 nights in Dec 2023
Response from Von on 9 Jan 2024
Dear NatalieMany thanks for taking the time to post a rating of your recent stay at Hilton Sydney.We greatly appreciate your feedback and hope to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Von on 9 Jan 2024
Dear AnonymousMany thanks for taking the time to post a rating of your recent stay at Hilton Sydney.We do apologise for falling short of your expectations on this visit but hope you will give us another opportunity to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office

8/10 Good

Amy, North Nowra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We ended off with Room 3502 which was so loud due to the lifts going up and down, we called and expressed how loud it was, we were looked after straight away and moved which we were grateful. Ended up on Level 42 away from the lifts and had a great night here. Valet parking was great. The only things we were not keen on was the buffet breakfast. This was a 2/10. We will be back but will not chose the breakfast included.
Stayed 1 night in Jan 2024
Response from Von on 9 Jan 2024
Dear AmyMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.Your detailed feedback is greatly appreciated, and whilst it was pleasing to see that you were happy with your overall stay, we do apologise if our buffet breakfast did not meet your expectations. Rest assured that your comments have been shared with our Food & Beverage leadership team for their review and attention.Thanks again for your input, and we hope to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office

10/10 Excellent

Warren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed staying at Hilton Sydney. The hotel was ideally situated, being in the centre of the city, close to shopping and Hyde Park - excellent place for walking about. Great facilities, with in-hotel access to the gym, pool, sauna and steam rooms, as well as the wellness centre.
Stayed 2 nights in Dec 2023
Response from Von on 9 Jan 2024
Dear WarrenMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.Your glowing feedback was very much appreciated and will be shared with our teams.Thanks again for your input, and we hope to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office

8/10 Good

Sreenivasa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart off downtown Sydney short distance to shopping, experiences including Sydney tower eye, opera house and harbour bridge. Room is spacious and clean.
Stayed 2 nights in Dec 2023
Response from Von on 9 Jan 2024
Dear SreenivasaMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.We do appreciate your positive feedback, particularly about the room and location, and will share your kind comments with our teams.Thanks again for your input, and we hope to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office

6/10 Okay

Sa

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Reception Disasters!
Although the overall service and the quality of the hotel was good, there were certainly a few incidents where we have been let down. The most ridiculous of them all was that on our third night of stay, the hotel decided to deduct $1,500 from my bank account, noting this was before check-out. Upon consulting with the receptionist whose reaction, she said and I quote, ‘oh that’s strange. But it’s still pending and once you have checked out, the funds will be returned to you’. The lack of professionalism and customer care the way this was handled amazed me! The attitude was more like ‘well, too bad, I didn’t do this, and you will get your money back anyway, lady, what else do you want?!’ What frustrates me is that my money has been taken without an explanation while I am still a staying guest! Shocking! FYI - I have not received a cent to date! Due to limited word count, I am only going to raise one other matter with a male receptionist regarding arranging the breakfast for the next day. Upon checking in, we have been advised to prebook the breakfast at reception for better rates. The male receptionist insisted on explaining that better rates only apply upon arrival and that they don’t take reservations for breakfast. Noting that we had arranged the breakfast this way for the previous 2 days without any issues. When I saw the same lady who helped us the day before, the male receptionist said and I quote ‘you will get the same information from her!’. Well, obviously not!
Stayed 3 nights in Dec 2023
Response from Von on 9 Jan 2024
Dear SaMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.We do apologise for the miscommunication and lack of clarity about the pre-authorisation bond and query about breakfast arrangements. Your comments have since been referred to our Front Office leadership team for their immediate attention and action with their frontline team members to ensure that all details are communicated clearly and to the entire satisfaction of our guests. We are indeed very sorry that this experience marred your otherwise enjoyable stay.Thanks again for your input, and we hope to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service
Stayed 1 night in Dec 2023
Response from Von on 9 Jan 2024
Dear MaxMany thanks for taking the time to post a rating of your recent stay at Hilton Sydney.We greatly appreciate your positive feedback and hope to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities
I liked everything
Stayed 2 nights in Dec 2023
Response from Von on 9 Jan 2024
Dear ThomasMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.We greatly appreciate your positive feedback and hope to welcome you back to our hotel in the future.Kind regardsAngela BlackExecutive Office

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Von on 22 Dec 2023
Dear RobertMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.We greatly appreciate your 5-star rating and will share your generous feedback with our teams.Thanks again for your input, and we hope to welcome you back in the future.Kind regardsAngela BlackExecutive Office

8/10 Good

Barry

Stayed 2 nights in Dec 2023
Response from Von on 22 Dec 2023
Dear BarryMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.We greatly appreciate your positive rating and hope to welcome you back in the future.Kind regardsAngela BlackExecutive Office

6/10 Okay

Iaen

Travelled with partner
Liked: Staff & service
The room was booked through Wotif and I was lead to believe we were getting a great deal. The room was OK, the bathroom very small and the view from the lowest floor in the apartment dismal. Towel were threadbare and the wall paper was peeling off the walls. I suggest we got the cheapest room or maybe the room that is the hardest to sell. Ah well, once bitten. I deffinitly do my research next time.
Stayed 3 nights in Dec 2023
Response from Von on 20 Dec 2023
Dear IaenMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.Your feedback is very important to us, and we do apologise for falling short of your expectations on this visit. Rest assured that this is not indicative of our usually very high standards of quality, and your comments have since been shared with our operational leadership team for their review and attention.Thanks again for your input, and we hope you will give us another opportunity to welcome you back in the future.Kind regardsAngela BlackExecutive Office

4/10 Poor

Amy

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Check in took over half an hour and no apology offered. Without notice given the pool was closed, the executive lounge closed for a function & the day spa closed for a function. We booked the hotel for the 5 star amenities- which were unavailable. The technology on the TV used for everything is really outdated & clunky. The room was clean, breakfast was good. Not what we were expecting from a 5 star hotel, not impressed.
Stayed 1 night in Dec 2023
Response from Von on 22 Dec 2023
Dear AmyMany thanks for taking the time to post a review of your recent stay at Hilton Sydney.We do apologise for falling short of your expectations on this occasion, particularly the delayed check-in. Kindly note that our Executive Lounge does not close for private functions, and we are very sorry if there was some miscommunication in this regard. Furthermore, the pool closure was unforeseen, as urgent repairs had to be made. Otherwise, we do take on board your valuable comments, which have been referred to our operational leadership team for their review and attention.Thanks again for your input, and we hope you will give us another opportunity to welcome you back in the future.Kind regardsAngela BlackExecutive Office

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Von on 18 Dec 2023
Dear NickMany thanks for taking the time to post a rating of your recent stay at Hilton Sydney.We greatly appreciate your positive feedback and hope to welcome you back in the future.Kind regardsAngela BlackExecutive Office

8/10 Good

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Von on 18 Dec 2023
Dear EmmaMany thanks for taking the time to post a rating of your recent stay at Hilton Sydney.Your positive rating was very much appreciated, and we hope to welcome you back in the future.Kind regardsAngela BlackExecutive Office