View from property

Reviews of Annam Serviced Apartments

Annam Serviced Apartments
21 Ward Avenue, Potts Point, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 293 out of 690 reviews" "
Rating 8 - Good. 303 out of 690 reviews" "
Rating 6 - Okay. 66 out of 690 reviews" "
Rating 4 - Poor. 18 out of 690 reviews" "
Rating 2 - Terrible. 10 out of 690 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Joseph

Stayed 3 nights in Mar 2024

6/10 Okay

Marilen

Liked: Cleanliness
Disliked: Property conditions & facilities
Close to everything, easy to find, friendly reception, cosy. Dated, bathroom needs a blind as gets very hot in the morning sun, fridge very noisy throughout the night, aircon working but incredibly old but did get warned not to touch temp control. Reception not open until 9am so sign on front door needs to be changed to match the sign only guests can see inside.
Stayed 1 night in Feb 2024

10/10 Excellent

Katheryn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Always a great stay, walking distance to the centre of Sydney and with great transport links.
Stayed 14 nights in Jan 2024

8/10 Good

Keith

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
1br apartment was spacious & had everything to make for a comfortable stay. We stayed 3 nights. The location was good with supermarkets & restaurants close by. The bed was both large & comfortable & my back problem didn't flare up which was good news. The staff on reception were both friendly and helpful. The cleaners serviced the rooms each day, changing towels & making the bed- thank-you! While the apartment had everything it was somewhat dated & drab & in need of renovations.
Stayed 3 nights in Dec 2023

10/10 Excellent

Katheryn

Travelled with partner
Liked: Amenities, property conditions & facilities
This is our ‘go to’ place in the city. Good sized accommodation with comfortable beds. Friendly, helpful staff. Stayed here several times. Never disappointed.
Stayed 8 nights in Dec 2023

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fitted our needs
Stayed 3 nights in Nov 2023

10/10 Excellent

Lynette

Business traveller, Travelled with partner
Liked: Cleanliness
The apartments were well appointed and comfortable. The area was leafy and full of neighbourhood charm.
Stayed 2 nights in Oct 2023

6/10 Okay

Vladimir, Surrey

Stayed 2 nights in Oct 2023

8/10 Good

Emma

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice place but can be very noisy at night outside on the streets.
Stayed 5 nights in Sep 2023

10/10 Excellent

David

Stayed 2 nights in Aug 2023

4/10 Poor

Paul

Travelled with partner
Disliked: Property conditions & facilities
Very noisy rooms as they are only single glazed and face a busy road. Strange smell in the rooms too.
Stayed 2 nights in Aug 2023

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Have stayed at this property previously. Location is great and easily accessible to public transport. Units are clean. Only thing i would suggest, units facing Ward Street dont block out noise and can make for a restless nights sleep. Also, i stayed at the property earlier in the year and had the same unit this time. The front of the air conditioner still needs replacing. Its horrible to look at and degrades a nice unit
Stayed 1 night in Aug 2023

8/10 Good

Peter

Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2023

10/10 Excellent

Annie

Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and spacious, comfortable bed. Kitchen was well equipped. Also had laundry facilities. Will definitely stay again.
Stayed 3 nights in Jul 2023

8/10 Good

Wendy

Liked: Cleanliness, amenities, property conditions & facilities
Very close to the places I needed to visit. Very moderately priced Full kitchen saving significant costs Manager was most accommodating and helpful
Stayed 4 nights in Jun 2023

10/10 Excellent

Stuart

Stayed 4 nights in May 2023

8/10 Good

Oskaras

Not a bad budget accommodation; however, it is quite tired. I booked a room for a weekend (Friday to Monday) that specifically indicated ‘daily housekeeping’ in the booking type; however, I was surprised when my room was not cleaned/refreshed on Saturday. Upon my enquiry, I was told that daily service refers to business days only… so if you’re there for a weekend and your booking says daily housekeeping, there will be none. Maybe because I asked about this, they cleaned my room on Sunday…
Stayed 3 nights in May 2023

6/10 Okay

Katrina

Travelled with family
Liked: Cleanliness
Location !!!
The apartment is in a fantastic position, close to everything. The rooms are huge with everything I needed. Staff were very accommodating when I needed to move rooms due to a strong smell in my room. If you’re a light sleeper like I am, the outside noise my be an issue as the apartment is on a main road and close to the train line. Swipe entry cards are a bit temperamental, and needed recalibrating a few times, and unfortunately with no Carpark, I had to park about 1km for all day parking.
Stayed 2 nights in May 2023

10/10 Excellent

Marcus

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent value for money. Nice and clean. No Parking but I found somewhere nearby at $17.00 per day. Holiday inn carpark. Will definitely stay here again.
Stayed 4 nights in May 2023

8/10 Good

eileen

Liked: Cleanliness, room comfort
Wonderful!
Amazing efforts by staff to correct minor issues. Great place to stay and super close to transit lines.
Stayed 4 nights in Apr 2023

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

David

Stayed 2 nights in Mar 2023

8/10 Good

Ming

Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2023

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Great location within walking distance of a wide variety of shops and restaurants. Apartment was medium sized but had an unusual layout that would annoy during a longer stay. And the WiFi was slow and very unreliable so effectively useless.
Stayed 3 nights in Feb 2023

2/10 Terrible

Thomas

Disliked: Cleanliness, room comfort
Okay place but Wi-Fi was terrible
Wi-Fi was horrible! Could not even load emails to my phone. I have to cancel my stay and find a new place to stay.
Stayed 4 nights in Feb 2023

8/10 Good

Guy

Liked: Cleanliness, amenities, property conditions & facilities
Excellent value for money, great location, clean, studio was spacious and adequately equipped. Some of the decoration is a little tired but expected at this price point. Noise complained of in some reviews wasn't an issue. WiFi is awful but decent cell signal so not too much of a problem.
Stayed 17 nights in Feb 2023

6/10 Okay

Sirisak

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The location near KingsCross station is brilliant, easy access to everywhere and city. Apartment is affordable price and in good condition. Housekeeping doing excellent job! Just one thing is a curtain not blocking all light. Day time is fine but at night time, the room is not totally dark, changing a new curtain to darken the room will get 5 stars to all.

2/10 Terrible

Mason

Travelled with family
Disliked: Cleanliness
True Roach Motel
My girlfriend and I stayed at your hotel for three nights between November 17th and November 20th. On November 18th at night I opened a kitchen cabinet to grab a glass and in there I saw a Roach running around. I trapped the Roach with one of the glass and put the glass on the floor for the housekeeper to remove it the next day. The housekeeper did remove it the next day. On November 20th at the middle of the night I woke up to use the wash room and after I came out I felt something brush by feet and I turned on the lights to see two roach running on the kitchen floor. I screamed waking up my girlfriend. One of the two roaches was giant, I grabbed a pot and hit the roach with it. The bottom half of the roach was crushed but it was still running. I was able to trouble the big roach under a glass and was able to trap the other roach under a glass as well. I can understand seeing 1 roach over the stay, but to see catch 3 roaches over two days given that we were only in the room at night to sleep is absolutely unacceptable and an indication that there a is much larger problem with the building.
Stayed 3 nights in Nov 2022

8/10 Good

Michael

Liked: Cleanliness, room comfort
A great value apartment in a convenient location
Not the smartest apartment on the block but in a quiet setting, clean with helpful staff. Excellent value for money. Would definitely stay there again
Stayed 7 nights in Feb 2023

10/10 Excellent

Lauren

Stayed 2 nights in Feb 2023

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, amenities
The location of the apartments is great. Close to everything you could need. Few things that could do with some attention. I was in an apartment close to the road (Ward Ave) on Level 1. * no fly screens on the windows facing the road * a small blind for the bathroom window would be good * tiles under the washing machine in bathroom look like they havent been cleaned * a/c in lounge room had no cover where the air blows out and direction slides on the inside are broken * no bed side lamps/lights Outside of the door of the apartment, the walls could do with a touch up as well. Overall though, the experience was good
Stayed 2 nights in Jan 2023

8/10 Good

Francene

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
We loved our stay at Annum Appartments. The location was great and just what we were looking for in the price range. Staff were very helpful and always a smile on their face

10/10 Excellent

Samantha

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed here for 6 nights and it was amazing! Beautiful room was serviced everyday. Friendly and trustworthy staff. Super close to King’s Cross Station which was very convenient.

10/10 Excellent

Krushna Chandra

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Had a great stay!!

6/10 Okay

Imelda

Disliked: Amenities
The property is ok. I used the toilet in the receptionist area . So disgusting, towels on the floor, there’s dirty plates, mugs and cutleries inside the toilet. I couldn’t stand looking at it feel like vomiting , toilet bowl is yuk
Stayed 3 nights in Nov 2022

10/10 Excellent

Nathan

Stayed 5 nights in Sep 2022

10/10 Excellent

David

Stayed 7 nights in Nov 2022

8/10 Good

Guanshan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The apartment was well equipped with everything we needed. It's only few minutes walk from Kings Cross station, so convenient. The only down side was the noise, especial on the weekends, it will keep you up all night.

8/10 Good

Leo

Liked: Room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful Staff. We had a slight problem with our shower and they upgraded us right away.
Stayed 6 nights in Oct 2022

4/10 Poor

Kim

Stayed 2 nights in Oct 2022

6/10 Okay

David

Travelled with partner
Liked: Cleanliness
Good location but pretty basic place which looks a bit tired.
Stayed 2 nights in Oct 2022

10/10 Excellent

Alice

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2022

8/10 Good

Yasseen

Liked: Cleanliness, amenities, property conditions & facilities
Great place, great location and great price
Stayed 6 nights in Sep 2022

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Appartment was clean, self contained, house keeping daily, staff wonderful. Location great. Only suggestion if possible to have a 2 seater couch instead of a single chair. Would definitely be back.
Stayed 7 nights in Sep 2022

4/10 Poor

Verified traveller

Disliked: Room comfort
Not an enjoyable stay
The apartment is dated and very noisy during the night (from traffic). The reception hour is limited, making it difficult if you need to leave/pick up your luggage.
Stayed 1 night in Sep 2022

10/10 Excellent

Isabelle

Liked: Cleanliness, amenities, property conditions & facilities
Booked a studio apartment & upgraded to a wonderful 1br. Quiet, spacious & very comfortable. Close to everything I needed. Definitely will stay again. Thank you.
Stayed 3 nights in Jul 2022

8/10 Good

Verified traveller

Liked: Room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Aimie

Business traveller
Liked: Cleanliness, room comfort
Amazing service
Amazing experience let me check in early and even gave us an upgrade. Would recommend and definitely stay here again.
Stayed 2 nights in May 2022

10/10 Excellent

Wendy

Liked: Cleanliness, amenities, property conditions & facilities
I particularly liked the location. It was so close to everywhere. So great to not need a car.
Stayed 15 nights in Apr 2022