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Reviews of Diamond Mountain Casino Hotel

2.5 out of 5
Diamond Mountain Casino Hotel
900 Skyline, Susanville, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 337 out of 720 reviews" "
Rating 8 - Good. 250 out of 720 reviews" "
Rating 6 - Okay. 78 out of 720 reviews" "
Rating 4 - Poor. 40 out of 720 reviews" "
Rating 2 - Terrible. 15 out of 720 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Xavier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Donna Heath on 16 Apr 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

leora

Business traveller
Liked: Cleanliness, staff & service, amenities
The room is extremely clean. The lack of outlets and ability to charge phone and use my computer was difficult. The is on the small side but no big deal.
Stayed 3 nights in Apr 2024
Response from Merly R on 16 Apr 2024
Thank you for staying with us. We will inform the proper management team to address this issue. We appreciate your feedback.

10/10 Excellent

Aaron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always enjoy my stay here!
Stayed 3 nights in Apr 2024
Response from Donna Heath on 16 Apr 2024
Thank you for staying with us. We hope to see you again soon.

8/10 Good

Lea Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Merly R on 9 Apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Merly R on 8 Apr 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Bobijo, Klamath Falls

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was quiet.
Stayed 1 night in Mar 2024
Response from Merly R on 2 Apr 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Don

Liked: Cleanliness, property conditions & facilities
Rooms were clean and nice. Beds were very comfortable. HVAC was very noisy.
Stayed 1 night in Mar 2024
Response from Merly R on 12 Mar 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Neil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found this casino very pleasant. I am from New Mexico and found that your casino was not a smoke free environment in the inside of the casino. IN NM our casinos are smoke free. That was a little disappointing. Did love the bar area, "z" was a friendly and fun bar tender. The room was very comfortable. The mattress was a little uncomfortable but not bad. Close to my family, that was a big plus. I would stay at this casino again. Thank you.
Stayed 6 nights in Feb 2024
Response from Merly R on 20 Feb 2024
Thank you for staying with us. We appreciate your feedback! We hope to host you and your family in the future.

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel so we did not have to drive home to Redding after our daughter’s basketball team competed at Lassen High. We did not enter the casino or eat at the restaurant. There was a strong smell of cigarette smoke from the casino that lingered in the lobby, but we were so thankful it did not enter the actual rooms. We were also delighted to see it was not a pet-friendly hotel. (Nothing worse than being subjected to other people’s dogs barking nonstop when they are left alone. Or, having them lunge at you or your children in the hallways.) The room was clean and comfortable and well appointed. We have stayed at many hotels over the years, and we agree that this was one of the most pleasant stays. A big thank you to the kind and welcoming staff too!
Response from Merly R on 11 Feb 2024
Thank you for staying with us Dawn. We appreciate your feedback!

8/10 Good

darrin

Liked: Cleanliness, property conditions & facilities
The staff is not too friendly.
Stayed 2 nights in Feb 2024
Response from Merly R on 5 Feb 2024
I'm sorry to hear that you found our staff less than friendly during your recent visit. We genuinely appreciate your feedback as it helps us identify areas for improvement. Providing excellent customer service is our top priority, and I apologize if we fell short of your expectations.To address this concern, could you provide more details about the specific interactions or incidents that led to this perception? Your insights will be valuable in helping us take the necessary steps to enhance the guest experience.We are committed to making your next stay more enjoyable, and your feedback is crucial in achieving that goal. Thank you for bringing this to our attention.

10/10 Excellent

Gabriel, Kuna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this place to anyone staff is friendly and they embody customer service 5 stars from me
Stayed 1 night in Feb 2024
Response from Merly R on 4 Feb 2024
Thank you Gabriel! We appreciate your feedback and look forward to your next visit!

8/10 Good

Mariah

Stayed 1 night in Jan 2024
Response from Merly R on 2 Apr 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Sonya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very cozy, friendly staff and clean. Enjoy the onsite restaurant. I did not like the shower, that had water run out onto the floor and into the carpet. They really need to add something from letting the water out. Everything else was great.
Stayed 1 night in Dec 2023
Response from Donna Heath on 28 Jan 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Javier, Puyallup

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Merly R on 28 Jan 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Michael

Stayed 1 night in Dec 2023
Response from Merly R on 30 Jan 2024
Thank you for staying with us Michael. We appreciate your feedback!

6/10 Okay

Nancy

Stayed 1 night in Dec 2023
Response from Merly R on 3 Jan 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Elizebeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick getaway
Stayed 1 night in Dec 2023
Response from Merly R on 31 Dec 2023
Thank you for staying with us! We appreciate your feedback!

8/10 Good

Angela

Stayed 1 night in Dec 2023
Response from Merly R on 25 Jan 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Mike

Stayed 1 night in Dec 2023
Response from Merly R on 25 Jan 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Rodney

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Merly R on 31 Dec 2023
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Terrea

Stayed 1 night in Dec 2023
Response from Merly R on 19 Dec 2023
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No early check ins
Great place to stay, stayed here a couple of times the only thing that’s a bummer is no early check ins considering I driver over 6hrs
Stayed 2 nights in Dec 2023
Response from Merly R on 18 Dec 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Teresa

Great stay
Stayed 3 nights in Dec 2023
Response from Merly R on 25 Jan 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place.
I come to Susanville a few times a year on business and have stayed at Diamond Mountain in the past. It's always clean and comfy with a fantastic staff. The restaurant is very good, too. It doesn't smell like smoke like.many other casinos.
Stayed 1 night in Dec 2023
Response from Merly R on 18 Dec 2023
Hey Elizabeth! Thank you for choosing Diamond Mountain Casino & Hotel during your visits to Susanville! We're thrilled you found our accommodations clean, comfy, and enjoyed our fantastic staff and restaurant. Maintaining a fresh atmosphere is important to us, and we're glad you noticed!Your continued support means a lot to us. We can't wait to welcome you back for another wonderful stay!

8/10 Good

Holly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Merly R on 18 Dec 2023
Thank you for staying with us.We appreciate your feedback!

10/10 Excellent

Cynthia

Stayed 2 nights in Nov 2023
Response from Merly R on 18 Dec 2023
Thank you for staying with us Cynthia! We appreciate your feedback!

10/10 Excellent

richard

Stayed 4 nights in Nov 2023
Response from Merly R on 18 Dec 2023
Thank you Richard for staying with us! We appreciate your feedback!

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic rooms, great food, and the server's are awesome
Stayed 1 night in Nov 2023
Response from Donna Heath on 22 Nov 2023
Thank you for staying with us. We appreciate your feedback!

2/10 Terrible

James

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Donna Heath on 8 Nov 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt like this was a great place to stop on our trip south. Our first time but we will stop every year. Had fun playing the slots and bacon burger with egg was the best!
Stayed 1 night in Nov 2023
Response from Donna Heath on 2 Nov 2023
Thank you for staying with us Kim. We appreciate your feedback!

6/10 Okay

Serena

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Not worth the money.
Scheduled for 2 nights, left after one. No breakfast as listed for stay. Charged a $126 deposit instead of $50 /stay as listed. Room clean. Bed too soft, dipped so stuck in middle all night, not comfortable. Room 222 right on road, traffic all night long, very noisy. Noisy water running through walls all night. Would not recommend or stay here again. Staff very friendly and helpful.
Stayed 2 nights in Oct 2023
Response from Donna Heath on 8 Nov 2023
Thank you for sharing your recent experience at Diamond Mountain Casino & Hotel. Your feedback is immensely important to us as we continuously strive to improve and enhance our guests' experiences.I sincerely apologize for the discrepancies you encountered during your stay. It's unfortunate that the issues with the charges and the absence of the listed breakfast were a result of incorrect information provided by a third-party booking platform. Your frustration is completely understandable, and we deeply regret any inconvenience this may have caused.I understand your decision to leave after one night, and I genuinely wish your experience had been more aligned with the quality of service and comfort we endeavor to offer. We're working to rectify these discrepancies with the third-party site to prevent similar issues for our future guests.Your feedback regarding the bed's comfort, noise disturbances, and the other inconveniences is incredibly valuable as it helps us address and improve upon these specific concerns. Please know that steps are being taken to rectify these issues to ensure a more pleasant and comfortable stay for our guests.I completely understand your hesitation to return, but I sincerely hope you might reconsider. Your satisfaction is of utmost importance to us, and I would like to extend a heartfelt invitation for another stay in the future. We would be delighted to provide you with an enhanced experience that truly reflects the quality and comfort we aim to offer.Thank you once again for your valuable feedback. We truly hope to have the opportunity to welcome you back and provide you with the outstanding service and comfort that Diamond Mountain Casino & Hotel is dedicated to offering.Warm regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Donna Heath on 2 Nov 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Eleazar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Donna Heath on 2 Nov 2023
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Room was nice, clean and comfortable. Staff was great. Restaurant was OK, food was warm, not hot. Casino was small but fun -- slots only. The hotel was noisy and it was hard to sleep. Check in was easy as was parking. Check out was quick but they did not ask if my stay was ok or not.
Stayed 1 night in Oct 2023
Response from Donna Heath on 2 Nov 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Leslie

Stayed 1 night in Oct 2023
Response from Donna Heath on 2 Nov 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Cami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PERFECT TRIP!
Stayed 4 nights in Oct 2023
Response from Donna Heath on 2 Nov 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a fun time!
Stayed 1 night in Oct 2023
Response from Donna Heath on 15 Oct 2023
Glad you enjoyed your stay. We appreciate your feedback!

6/10 Okay

Donnie

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Donna Heathe on 5 Oct 2023
Thank you for staying with us. We appreciate your feedback!

4/10 Poor

Ana, Corvallis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So so hotel. Old and not appealing
Stayed 1 night in Jul 2023
Response from Donna Heath on 2 Oct 2023
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

wendell

Stayed 3 nights in Sep 2023
Response from Donna Heath on 2 Nov 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Mary

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Room, cafe and casino
Stayed 1 night in Sep 2023
Response from Donna Heath on 2 Oct 2023
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Still Smokey even though advertised as non smoking.
Stayed 2 nights in Sep 2023
Response from Donna Heath on 2 Oct 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed there four times for short stays and it's always been to a high standard.
Stayed 1 night in Sep 2023
Response from Donna Heath on 2 Oct 2023
Thank you for staying with us Henry. We appreciate your feedback!

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean, and big. Very quiet. Lots of parking. Check in was easy and fast. Small drive to downtown.
Stayed 1 night in Sep 2023
Response from Donna Heath on 2 Oct 2023
Thank you for staying with us Beth. We appreciate your feedback!

8/10 Good

Tamisha

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Donna Heath on 2 Oct 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
was a nice room with a comfortable bed,,,
Stayed 1 night in Sep 2023
Response from Donna Heath on 2 Oct 2023
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Noreen

Liked: Cleanliness, staff & service, room comfort
Smoke in lower level was bothersome. My reservation was for a Mountain View room - my view was of a satellite dish and a roof of another part of the casino.
Stayed 2 nights in Aug 2023
Response from Donna Heath on 2 Oct 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

WILLIAM

Liked: Amenities
All employees are very nice and helpful
Stayed 1 night in Aug 2023
Response from Donna Heath on 15 Aug 2023
Thank you for staying with us William. We appreciate your feedback!

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Quite clean and friendly place
Stayed 2 nights in Aug 2023
Response from Donna Heath on 15 Aug 2023
Thank you for staying with us Albert. We're glad to hear you find our place quiet and friendly. We hope to see you again soon. We appreciate your feedback!

8/10 Good

Dennis

Stayed 1 night in Jul 2023
Response from Donna Heath on 2 Oct 2023
Thank you for staying with us. We appreciate your feedback!