4/10 Poor
Karen
Travelled with group
28 Mar 2024
Disliked: Amenities, property conditions & facilities
The online description, and the signage on the building, didn’t represent reality. The rooms may have appeared the same as the description at some point in the past, but no more. The carpeting is long gone. The promise of "food all day" was not just a bit wrong but totally so: there's now only a bar downstairs, though the dining area still exists. No food. You're supposed to be able to call them to arrange for check-in earlier than 2, but the central number resulted in someone totally unfamiliar with the Inn saying that my confirmation wasn’t legitimate and giving me a number to call, which got no answer, ever. Check-in begins at 2, apparently, because no one is there much before 2. Luckily on Tuesday, the guy who runs the bar did get there early--after we'd already missed our tickets to Westminster--and we were able to at least put our luggage in the office between the dining area and pub, but given that transport is nowhere near as simple as it was presented in the description, there was no place to go. Restaurants in walking distance didn't open till 2 or 4 p.m. The guy who ran the bar WAS very helpful and kind; and when the guy who runs the lodging side of the Inn came in, he was also kind, helpful, concerned with our satisfaction, and did everything he could to make us comfortable and take of the things we needed. But honestly, a true description of the place--which should include that it basically is a hostel—would’ve = an informed choice rather than dissatisfaction.
Karen
Stayed 1 night in Mar 2024