Daily buffet breakfast (CHF 19 per person)

Reviews of Sorell Hotel City Weissenstein

4 out of 5
Sorell Hotel City Weissenstein
Davidstrasse 21, St. Gallen, SG

Reviews

8.6

Excellent

Rating 10 - Excellent. 95 out of 233 reviews" "
Rating 8 - Good. 109 out of 233 reviews" "
Rating 6 - Okay. 22 out of 233 reviews" "
Rating 4 - Poor. 5 out of 233 reviews" "
Rating 2 - Terrible. 2 out of 233 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

JOHN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just clean, friendly and excellent location to Town
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in centre, good size room.
Excellent hotel in centre, good size room.
Stayed 1 night in Jun 2022
Response from Andreas Seubert & Team on 18 Jul 2022
Dear Guest Thank you for having taken the time to share your positive experience during your stay with us at the Sorell Hotel City Weissenstein. . We look forward to seeing you again soon at the Sorell Hotel City Weissenstein. Best regards, Andreas Seubert & Team

4/10 Poor

Dena, Munich

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Liked: Location, breakfast at The Pinch next store, the place was clean. Disliked: The room and hotel lobby looked nothing like the pictures. Our room was plain and ugly and uncomfortable. Parking is stacked and you have to give your keys to the front desk (not as advertised). Service carts left in the hallways all night. It felt like the staff had given up making the place seem nice in the time of COVID and low occupancy. This should be rated as a 1 star or 2 star hotel. We checked out a night early partly due to the disappointment in the room. There was a mistake in the charge, and the hotel promised to refund the money. So far, it has not come through and multiple attempts to contact them have yielded silence. Very disappointed honestly.
Stayed 3 nights in Jul 2020
Response from Andreas Seubert on 17 Jul 2020
Dear Mrs. Mitchell Thank you again for having taken the time to share your experience of your stay with us at Sorell Hotel City Weissenstein. As I've written in my last mail, I regret very much that we were unable to provide you a nice stay at our hotel. Your review will help us to improve in terms of our cleaning service, for example the point with the service carts. But I am surprised regarding the point with the online photos. Could you please tell us where have you seen pictures that shows the hotel and your booked room in a different way. I understand your point, because this should not happen. Furthermore our Bar is open weekdays from 8am to 8pm and on weekend from 9am to 6pm. Could you tell me if someone did not serve you or told you that the bar is closed? Would it be possible to provide me with more information about this incident. Regarding the refund of the unused night. I have checked your booking and as it looks like you have booked a non-refundable rate through a Tour Operator. Have you contacted the Tour Operator in this case? Because changes have to be done through the agent. If not, please let me know, maybe we can support you. I would be grateful if you could provide me with more information about all the points so that I can arrange the appropriate compensation for you personally. I look forward to hearing from you in this regard. We would be more than happy to welcome you again at the Sorell Hotels and hope you will give us a second chance. Best regards Andreas Seubert

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness
Very friendly staff...good location, very clean, good business hitel
Stayed 2 nights in Sep 2019
Response from Andreas Seubert on 9 Sept 2019
Dear Guest Thank you for having taken the time to share your positive experience during your stay with us at the Sorell Hotel City Weissenstein. We are very pleased to hear that you found the location in particular commendable. We look forward to seeing you again soon at the Sorell Hotel City Weissenstein. Best regards, Andreas Seubert & Team

8/10 Good

SteveandSue, Camp Verde AZ USA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An older building with its share of quirks, but an extremely wonderful staff and an awesome breakfast. it also has the added benefit of being in a great location, just down the street from the historic old city and a five minute walk from the train station. Well worth the money.
Stayed 2 nights in Apr 2019
Response from Andreas Seubert on 7 May 2019
Dear SteveandSue Thank you for having taken the time to share your experience during your stay with us at Sorell Hotel City Weissenstein. We would really like to make your next stay as perfect as possible. The Sorell Hotels are a smart choice because of their central location and absolutely delicious Sorell breakfast. We would be pleased to welcome you back at the Sorell Hotels and to make your stay as perfect as possible. Best regards, Andreas Seubert & Team

10/10 Excellent

diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Andreas Seubert on 3 May 2019
Dear Diane Thank you for having taken the time to share your positive experience during your stay with us at the Sorell Hotel City Weissenstein. We look forward to seeing you again soon at the Sorell Hotel City Weissenstein. Best regards, Andreas Seubert & Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Andreas Seubert on 16 Apr 2019
Dear Guest Thank you for having taken the time to share your positive experience during your stay with us at the Sorell Hotel City Weissenstein. We look forward to seeing you again soon at the Sorell Hotel City Weissenstein. Best regards, Andreas Seubert & Team

10/10 Excellent

John, Geneva, ch

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and comfortable. The room was larger by European standards. The breakfast was above average. Mostly, the staff were incredibly friendly and helpful.
Stayed 2 nights in Feb 2019
Response from Andreas Seubert on 11 Mar 2019
Dear John Thank you for having taken the time to share your positive experience during your stay with us at the Sorell Hotel City Weissenstein. We look forward to seeing you again soon at the Sorell Hotel City Weissenstein. Best regards, Andreas Seubert & Team

10/10 Excellent

Sung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Andreas Seubert on 25 Feb 2019
Dear Mr. Sung Thank you for having taken the time to share your positive experience during your stay with us at the Sorell Hotel City Weissenstein. We look forward to seeing you again soon at the Sorell Hotel City Weissenstein. Best regards, Andreas Seubert & Team

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location
Very close to the stain and 10 mins walk from the old town. Friendly, helpful staff and excellent breakfast. Comfortable bed.
Stayed 3 nights in Feb 2019
Response from Andreas Seubert on 5 Feb 2019
Dear Rachel Thank you for having taken the time to share your positive experience during your stay with us at the Sorell Hotel City Weissenstein. We are very pleased to hear that you enjoyed our rich breakfast buffet. We look forward to seeing you again soon at the Sorell Hotel City Weissenstein. Best regards, Andreas Seubert & Team

8/10 Good

Mr R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Andreas Seubert on 13 Dec 2018
Dear Mr R Thank you for having taken the time to share your positive experience during your stay with us at the Sorell Hotel City Weissenstein. We look forward to seeing you again soon at the Sorell Hotel City Weissenstein. Best regards, Andreas Seubert & Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018
Response from Andreas Seubert on 21 Sept 2018
Dear Guest Thank you for having taken the time to share your positive experience during your stay with us at the Sorell Hotel City Weissenstein. We look forward to seeing you again soon at the Sorell Hotel City Weissenstein. Best regards, Andreas Seubert & Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Comfortable room, cramped bathroom. Noisy with windows open.
Stayed 1 night in Aug 2018
Response from Andreas Seubert on 26 Aug 2018
Dear guest Thank you for having taken the time to review the Sorell Hotel City Weissenstein and for sharing your experience. We would really like to make your next stay as perfect as possible and show that the hospitality at the Sorell Hotels is among the finest. Please let us know of any personal requirements and/or preferences you may have. We look forward to welcoming you back at the Sorell Hotels. Best regards, Andreas Seubert & Team

8/10 Good

Chih-Min

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and Convience
Great location, 3 mins walk from train station, bus stop and supermarket Migros. Easy access to all tourist attractions. Friendly staff and room is clean, spacious and well-equipped. Bed is very comfortable and our room was in the 4th floor with a great view. We would stay here again.
Stayed 1 night in Aug 2018
Response from Andreas Seubert on 25 Aug 2018
Dear Chih-Min Thank you for having taken the time to share your positive experience during your stay with us at the Sorell Hotel City Weissenstein. We are very pleased to hear that you found the location of our hotel in particular commendable. We look forward to seeing you again soon at the Sorell Hotels. Best regards, Andreas Seubert & Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The staff was extremely accommodating and helpful. I booked a one-night stay here because of a most excellent stay I had a dozen years ago. Still a wonderful staff and great breakfast, but the furnishings seem tired and worn and maybe could use a coat of paint. Nevertheless, I plan to return in a few months for a longer stay. :)
Stayed 1 night in Jul 2018
Response from Andreas Seubert on 25 Aug 2018
Dear guest Thank you for your encouraging review and for having taken the time to share your positive experience with us. We are very pleased to hear that you felt at home during your stay with us at the Sorell Hotel City Weissenstein and that the kindness you experienced at the Sorell Hotels was commendable. Thanks to our employees, we manage to surprise and delight our guests every day - that is our passion. We look forward to welcoming you again soon at the Sorell Hotels. Best regards, Andreas Seubert & Team

10/10 Excellent

wei ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment in a nice neighbourhood. Close to station and mcdonalds and city centre.
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location but noisy at night from revellers.

8/10 Good

geoffrey, Bromley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sorell City
Small hotel very close to main railway station. Comfortable, very nice staff. 10 minute walk to old town. Parking on site.

10/10 Excellent

H, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the city center
The hotel is very well located, only 2 mins from the main station. Staff are very helpful and friendly.
Stayed 2 nights in Sep 2017

8/10 Good

Antonia, Oslo & SF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice convenient and comfortable hotel
good location to both the train station (5 min walk), historic/tourist area and stores in general (12 min) very well kept building, pleasant staff, decent breakfast, good bed, decent bathroom/shower, nice terrace, quiet street generally only downside when there (which clearly will subside) was a side street construction going on starting at 7:30 am
Stayed 2 nights in Aug 2017

10/10 Excellent

Cynthia, St. Paul, Minnesota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff!
This hotel had the nicest employees we encountered on our stay in Switzerland! All staff were friendly and helpful, giving us excellent suggestions for restaurants and sightseeing. Upon arrival, they provided a parking pass so we could leave our car on the street, as access to their lot was blocked by construction. Our room was a good size, and the beds were comfortable. They even offered a variety of pillows, which was greatly appreciated after a long flight. The bathroom was roomy and spotless, the shower pressure was terrific, and the toiletries were high quality. Happily, there was a tea kettle in the room. There were adequate outlets for charging our electronics, reading lights on both sides of the bed, and great Wifi. Breakfast was quite tasty, with ample choices, very good bread, and lattes. Extra touches were the bowl of fruit set out for guests, the bowl of candy at the reception desk, and the brightly colored hardboiled eggs at breakfast. The hotel is on a quiet street and is a short walk to the old town.
Stayed 2 nights in Aug 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is closed when check-in
This is absolutely ridiculous, I've received all the room booking confirmation before I arrived on 24Dec, however, when I arrived there, the hotel is closed until 7Jan!!!!! I had to run around to find another hotel so that I don't need to sleep under the bridge!!! The hotel shouldn't accept any booking if they decided to shut it down completely during the festive season.

8/10 Good

Sue, Hobart

Liked: Cleanliness, staff & service, room comfort
Great location and pleasant room.
This hotel provides an excellent breakfast, staff are friendly. I had an apartment which was very spacious and comfortable. Building construction across the road commences weekdays at 7am so it was a little noisy but bearable

10/10 Excellent

Philipp

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room, friendly staff, great breakfast buffet. Unfortunately it was too warm without a way to turn down the heat, so we slept with the window open.

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartment is quiet and comfortable
Upgraded to apartment as the room iwas given was next to the old style noisy lift well. The apartment was large with separate lounge and kitchen.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warmth all round!
A practical, convenient, and cosy place to stay, and I would return again. There was a snow and hailstorm as we arrived shedding ice-balls on their floor, but the warmth of the hotel and the warmth of its receptionists, cheered us up immediately, and continued throughout our stay.

6/10 Okay

Leonard

Liked: Cleanliness, staff & service
Disliked: Room comfort
Thi hotel is lower on our Swiss hotel lists.
Up two blocks of road construction and over another two blocks, we reached the hotel from the train station. Hotel is half way between St. Gallen historical area and the train station. It was a very hot initial two days. They didi their best to get some air circulated with two fans in our room. The free breakfast was not held at proper temperatures, had run out of items and staff could not keep up with all the tables of guests especially over the weekend. The weekday was better as not as many folks stayed here. Became more watchful in the area at night as no one was around all of the high rise buildings.We wondered if it might be a low season?

6/10 Okay

Erica, Vancouver

Liked: Staff & service
Disliked: Room comfort
Not the best
Small rooms, extremely overpriced and it all comes with frayed bath towels! The positives, a generous and substantial breakfast is provided, a hot water kettle and refrigerator are provided in the room.

8/10 Good

Jessica, Davis

Liked: Cleanliness, property conditions & facilities
Big airport hotel
Stayed here to meet up with family from the airport. It was an easy place to meet while traveling from the train.

8/10 Good

Eric, Sioux Falls, SD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location for both Business and Tourism
Excellent choice for both business and tourism. It is a relatively small hotel which allows for more personal attention.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Jim, Houston, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff, close to the trains
Enjoyed our two night stay at the hotel. The staff was friendly, spoke some English and helped us find really great places to eat.
cathedral
View from funicular
Panorama from funicular

8/10 Good

Katharine, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice small friendly hotel
Very convenient for St Gallen train station. Friendly staff. Clean - all basic facilities provided. Nice shower gel/shampoo and moisturiser.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff, breakfast included and plentiful, bed was two rollerbeds (!!) not connected !!) but one of the most comfortable beds I ever slept in. Duvet was very good as well. Good budget hotel for family. Might stay there again if the price is right.

8/10 Good

Wan Kam Emily

Liked: Cleanliness, staff & service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Overall very nice, quiet hotel located only 5 minutes from the train station.

2/10 Terrible

nathanael, NANCY. FRANCE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
don't go there
arrived to the hotel at 23:00 hotel was totally closed ! "hotel is open from 07:00 to 22:00" no phone number .. no nothing this details is NOT mentioned on HOTELS.COM while booking so... at 23:00 ... i walked over St Gallen to find another available hotel... so nice..... !!!

8/10 Good

Steve, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay in St. gallen
Nice staff, and from previously staying at the hotel - upgraded to an apartment. Breakfast buffet is nice and the hotel is close to the station.

8/10 Good

Patricia, Conroe, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel, a walking distance to the station.
Pleasant experience, hotel staff were. very helpful

8/10 Good

Hany, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Comfortable

8/10 Good

Verified traveller

Liked: Staff & service
Conveniently close to rail station
Stayed overnight en-route to business meeting. Very helpful staff and typical breakfast All as expected

10/10 Excellent

CHRIS, Ayr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BASE WHILE TOURING ROUND SWITZERLAND.
USED THIS HOTEL WHILE VISITING ST GALLEN AND THE SURROUNDING AREA AND IT SERVED AS A GOOD BASE TO DO SO.I WAS SATISFIED WITH MY STAY AND WOULD CONSIDER REBOOKING IN THE FUTURE SHOULD I RETURN TO THE CITY.

10/10 Excellent

Gabi, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central great Staff
staff is very friendly. Room was quiet and even had a kettle. Unusual for hotels outside UK Close to train station

10/10 Excellent

Tom, Zurich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central, clean, fast service
all expectations met. 5 min from main station, nice street with nearby restaurants, friendly service, fast and efficient check-in/out

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

SA, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities
Convient location.
Ian easy walk from the train station. Close to the markets & shopping, and near the Abby & old town.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and nice location
The location was walking distance to old part of the city. The hotel room was clean and good amount of space for luggage. The breakfast was nice with a good selection of foods. I would recommend this hotel to a friend.

8/10 Good

paul richards, Neath, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
great little hotel with very helpful staff.

10/10 Excellent

trundle10, swansea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location from train station
had a great stay in the sorrell hotel as we were in st gallen for the st gallen v swansea city game. hotel was only a 5 minute walk from the train station + a 10 min walk from the centre of town (ideal as the taxi prices are extortionate) our apartment wasnt ready when we arrived so we were given free beer as we waited for our room (great as we had been travelling for over 12 hrs) only flaw was there was only a continental breakfast available but that was ok as there was plenty of choice. i would definately consider staying here again