Outdoor pool

Reviews of Uga Residence

4.5 out of 5
Uga Residence
Park Street, Colombo

Reviews

9.6

Exceptional

Rating 10 - Excellent. 65 out of 82 reviews" "
Rating 8 - Good. 14 out of 82 reviews" "
Rating 6 - Okay. 3 out of 82 reviews" "
Rating 4 - Poor. 0 out of 82 reviews" "
Rating 2 - Terrible. 0 out of 82 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Aditya

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uga Residences - A fanciful home away from home!
The staff at Uga were amazing, and the room size and comfort is simply outstanding. To top it all off, each meal there is a culinary delight, from a simple croissant, to the amazing steaks for dinner. truly one of the best properties i have stayed at.
Stayed 3 nights in Dec 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A very comfortable oasis in the middle of Colombo. The beautiful pool only has 4 sunbeds round it, but while we were there this was never a problem. As is customary in Sri Lanka the service is glacially slow in the bar and restaurant. The restaurants in Park Street Mews next door are worth investigating.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis in Colombo
Friendly, helpful and service minded staff in a peaceful beautiful location. Fantastic breakfast. Highly recommended
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spacious room, friendly welcoming staff. A wonderful stay!
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with experience at this hotel. Room was very spacious and clean. Staff was very smiley, accommodating, and helpful. Breakfast at the restaurant was 10/10 delicious. Location was great too, only a short walk to a lot of temples and sightseeing places. Only slight con was that our bathroom door didn’t lock properly. Would recommend this place to anyone visiting Colombo!
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very quiet, sophisticated property at which to stay.
Stayed 5 nights in Jun 2019
Response from UGA RESIDENCE on 6 Jul 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Great hotel. Good breakfast. Rest of the meals not so good. Staff very friendly and helpful.
Stayed 3 nights in May 2019
Response from UGA RESIDENCE on 6 Jul 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The room was huge with a very comfy bed. The hotel is absolutely beautiful with a lovely pool. Very clean. The gym is very very basic. The staff were attentive but a little slow. The restaurant food was actually vile - weird fusion food like chicken with apple (?!). Overall a good stay. Loved that there’s tea making facilities in the room.
Stayed 1 night in May 2019
Response from UGA RESIDENCE on 6 Jul 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019
Response from Faiz on 14 Apr 2019
Thanks for staying with us. We work hard to make our guests happy and satisfied. Appreciate your feedback!

10/10 Excellent

Yuma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from UGA RESIDENCE on 12 Apr 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smart Property in Good Location with Superb Service & Excellent Fine Dining Restaurant
Stayed 1 night in Apr 2019
Response from UGA RESIDENCE on 12 Apr 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019
Response from UGA RESIDENCE on 12 Apr 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lanae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Uga Escape properties are the best! We watched the manager going over many details with different staff member s inside and out. Outstanding!!!
Stayed 1 night in Mar 2019
Response from Uga Residence on 6 Apr 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and calming building in the middle of Colombo.
Stayed 1 night in Mar 2019
Response from UGA RESIDENCE on 28 Mar 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The food here is superb. Love the fact that breakfast is a la cart, and you may have to wait a little, but it is worth it.
Stayed 2 nights in Feb 2019
Response from UGA RESIDENCE on 23 Mar 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019
Response from Uga Residence on 6 Apr 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Uga Residence on 26 Dec 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Uga Residence on 16 Dec 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hassle free staying
Amazing stay , enjoyed very much. Had a great time. Friendly staffs
Stayed 1 night in Dec 2018
Response from Uga Residence on 15 Dec 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2018
Response from Uga Residence on 18 Nov 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Penny, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, spacious (bigger than our HK apt), boutique hotel. Excellent service, friendly staff. Would absolutely stay again!
Stayed 2 nights in Oct 2018
Response from Uga Residence on 31 Oct 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City centre sanctuary!
The Residence is a wonderful small oasis of calm in the chaotic maelstrom that is Colombo. With the rooms, bar and restaurant wrapped around an inner courtyard, featuring the small lap pool, you get idyllic peace and quiet - until you venture out to enjoy the vibrate downtown Colombo.
Stayed 1 night in Oct 2018
Response from Uga Residence on 20 Oct 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Allana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Colonial Hotel in Heart of Colombo
Great small boutique hotel in the heart of Colombo. It is walking distance to all main 'attractions' and also provides a good quiet escape from the chaos going on around you. I would definitely stay here again if I was to return to Colombo.
Stayed 1 night in Sep 2018
Response from Uga Residence on 26 Sept 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

6/10 Okay

Buddhika

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not so great if you're "local"
The hotel looks amazing and it has been maintained really well. It was our second trip there and I must say I was disappointed by the service. The checking process was relatively pain-free but it all went downhill from there. I can't imagine how a simple request for an ice bucket could take up to an hour and when we sat around for breakfast we noticed that foreigners who came in after us were served before us. The restaurant manager made it a point to speak to everyone about their meals but never bothered with us. They went out of their way for foreign guests but dealt with our requests with nothing but apathy. It is really sad to see staff being prejudiced in this day and age, specially when we locals pay the same amount. I am thoroughly disgusted by this and will take it up with the management.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Uga Residence on 15 Aug 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Martha, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful boutique hotel, amazing services, amazing food, nice decoration, sweet people
Stayed 1 night in Jul 2018
Response from Uga Residence on 25 Jul 2018
Dear Martha, Thank you for your time in reviewing Uga Residence,. we hope you had a lovely stay here and hope to see you again...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Uga Residence on 25 Jul 2018
Thank you for your time in reviewing Uga Residence,. we hope you had a lovely stay here and hope to see you again...

10/10 Excellent

Tan, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
UGA, makes its great to be in Sri Lanka
For improvement:- 1) Mosquitoes and cockroaches, lots. But the team cleaned them out speedily 2) Bathroom layout, could have been more practical 3) Too many doors to open to come back to the hotel room, at least 3 Really Great:- 4) Fast to listen to feedback, acted on the feedback, which is crucial 5) fairly new hotel, noticed the owner is constantly on upgrading the property 6) a posh location for families and young hipsters to hang out and dine 7) 10 rooms and 1 suite, so the guests can feel at home without the crowds 8) the breakfast and dinner are amazingly good, asked for recommendations from the team 9) room is really large 10) Service is exceptionally well
Stayed 6 nights in Jun 2018
Response from Uga Residence on 25 Jul 2018
Dear Tan Thank you for your time in reviewing Uga Residence,. we hope you had a lovely stay. here and hope to see you again...

10/10 Excellent

Lyn, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful relaxing boutique hotel in a quiet but accessible part of Colombo. Our room was palatial and very comfortable. Welcome drink and tray of sweets and chocolate was a lovely touch. Staff were very attentive and efficient. The bar and restaurant were fantastic. Great cocktails, wonderful food- Euro-Asian fusion, but leaning more to European. We thoroughly enjoyed our visit, and hope to return there soon.
Stayed 2 nights in May 2018
Response from Uga Residence on 25 Jul 2018
Dear Lyn, Thank you for your time in reviewing Uga Residence,. we hope you had a lovely stay here and hope to see you again...

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have rented this venue while our visit to Colombo and instantly fell in love with its charm and colonial ambiance. The lobby/bar/restaurant/pool area etc. are very well maintained, cleaned every day, and has a nice vibe. The rooms are large, clean and well attended to. The service and food are excellent and the location is also well situated (Colombo 3). A street hosting numerous bars/cafés/restaurants is walking distance as well as a temple. I highly recommend this venue for your stay in Colombo.
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in the middle of the city
Amazing beautiful hotel. Staff superb, restaurant amazing. Had a wonderful stay, peaceful and calm get away in the middle of Colombo. Close to many facilities. Highly recommend!!
Stayed 1 night in Apr 2018

10/10 Excellent

Keith & Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely boutique hotel
Lovely hotel in the centre of the City. When you go through the gates you are in a different world which seems far away from the City. We used it as our last stop before flying out early the next morning. This was a mistake because we could not fully enjoy it and it was quite a drive to the airport. If you like boutique hotels you will not be disappointed.
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel I have ever stayed in. Exceptional. Delicious food. Friendly, approachable and helpful staff. Beautiful calm oasis in the middle of Colombo.
Stayed 2 nights in Mar 2018

10/10 Excellent

Waleed, Saudi Arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is the best
I think that the best hotel I stay on it ever. The small problem was there is no room for the driver.
Stayed 1 night in Feb 2018

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must for a short stay in Colombo.
From pulling up in our transfer until we left 3 days later the hotel exceeded our already high expectations. The restaurant is amazing and your stay should include an evening meal here. The rooms are spacious and you lack for nothing. The staff are helpful, above and beyond. The whole residence is a perfect oasis amidst skyscrapers going up all around. An absolute gem.
Stayed 3 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Beautiful historic hotel in Colombo, staff we amazing and the hotel facilities we wonderful.
Stayed 1 night in Dec 2017

10/10 Excellent

Will, Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and gracious option in Colombo
The core of the hotel is a 19 th century house that was the birthplace of Sri Lanka’s first Prime Minister. This very comfortable boutique hotel, with spacious rooms and a faultlessly pleasant and helpful staff, is a great base for a visit to Colombo. Laid back yet elegant. Breakfasts were to die for— creative options, cooked to order to the standards of what by night is one of the country’s top restaurants. I’d stay there again in a heartbeat. Bravo.
Stayed 4 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an incredible stay at a truly excellent hotel. Couldn't fault it!
Stayed 1 night in Oct 2017

10/10 Excellent

paul, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Colonial elegant oasis amid high rise mayhem
Arriving after midnight, really tired, to be welcomed and introduced to an 80+ square meter residence with massive high ceilings, made e the start of our week so relaxing. Everything was no problem. Staff in abundance awaiting our call. Privacy within one accommodation. We hardly saw another soul. Meals first class. Bar, library, meeting rooms and pool at your leisure. Front desk so helpful. Thick walls so no road or neighbour noise. Overall: visit UGA Residence in Colombo for your really special occasion.
Stayed 6 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Boutique Stay
Staff are really lovely. Not a large establishment as there are only 11 rooms as it is a boutique hotel. Neighbourhood is a bit quiet and remote.
Stayed 6 nights in Sep 2017

10/10 Excellent

SandyBaby, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful little break - Great Staff
wonderful inner city retreat close to Park St Mews. What really sets it apart (aside from the impeccable decor, lovely rooms, delightful food and beautiful and tranquil pool) is the exceptional staff. Service in a lot of hotels can be very hit or miss, but this was definitely above par. Really, really nice and attentive staff added to the overall experience greatly. Highly recomend and I would stay again.
Stayed 1 night in Jul 2017

6/10 Okay

Tammy

Liked: Room comfort
The stay left us feeling ill
I had high expectations of the this hotel. as it was highly rated. The front office and house keeping service was a bit dismal The hotel has only 10 rooms and you would have thought everything would be in top condition. There is a small courtyard attached to the room. It was never swept, and the chairs were covered with dust. This could be turned into a lovely private sit out area but not so. On the day of arrival the wifi didn't work in the room, it took couple of phone calls and the whole evening for it to get sorted out. The following day I asked for an iron and ironing board, it never arrived. The rooms weren't cleaned everyday. The bed sheets appeared to be discoloured, not crispy white, and there were mosquitoes in the room. My son had food poisoning and the following day I was throwing up too. Something in the food here here wasn't agreeing with us. I wanted to extend one more day, to give us a chance to recover and the front office told me I should do this online as that gave the best price. I didn't think, this was helpful or good customer service. My son was sick about 8 times and I had to take him to a doctor to get medicated. The hotel lobby area is kept beautifully clean with soft music . The entire property is dimly lit to give a romantic feel. If you have children this is not a good place to stay. As the food menu don't cater for kids, even though they will accommodate your requests for simple dishes. There were mosquitoes in the room, which further annoyed.
Stayed 4 nights in Jul 2017

8/10 Good

Sam, Anglesea, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Haven
We stayed at Residence for 4 nights. First stop during first time to Sri Lanka. The hospitality provided by the staff was fantastic. They could not do enough for us. We did not come with firm travel plans and were looking for local guidance which was not really forthcoming however all in all we had a great time. The residence is in a central location and easy to find. It is as the pictures portray.
Stayed 4 nights in Jun 2017

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Spacious and beautifully appointed room and bathroom. If anything the bathroom was too big - the soap and shampoo shelf was five or six feet away from the shower head! A minor complaint, it was a very comfortable room. The hotel itself is very elegantly decorated and the service is impeccable. I had dinner in the restaurant one evening and the food was excellent. My only reservation about the hotel, is that there was no security on the WiFi system.
Stayed 1 night in Jun 2017

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!
Great stay. Spacious and clean room.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Anila, United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous boutique hotel in Colombo
We were greeted by courteous staff who were more than obliging to help with anything we wanted. The rooms were excellent - very tastefully decorated. The meals too were good.. This is a wonderful place to stay in the heart of Colombo where discreet elegance is the focus. It is very handy for people who have to stay in Colombo and attend business meetings. I would not have any hesitation in recommending this hotel to anybody wanting to visit Colombo. This is the only hotel I will stay at when next visiting Colombo

10/10 Excellent

Donica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Fantastic stay with an amazing buffet breakfast. The pool was phenomenonal and the hotel room was extremely large which we loved, it felt like a classy apartment.

8/10 Good

saeed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Harold, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Great hotel! Great breakfast! Great service!