6/10 Okay
Bijal
Travelled with family and small children
2 Apr 2024
Liked: Cleanliness, staff & service
We were a family of 5 and stayed 2 nights at this hotel;
Pros:
Lovely spa, we all had a really relaxing Balinese massage with Maha (she is from Bali and her contract with this hotel ends in December). Be sure to ask for Maha if you have a massage here.
Lovely grounds
Close to the lions Rock
Excellent view of the Lions Rock from the pool
Lovely pool and attentive pool guy
Helpful staff (apart from the staff at the buffet breakfast)
Cons;
Tired rooms
We are vegan and vegetarian and this is the most disappointing buffet breakfast we have ever had in Asia. The taste of food was average, labelling of food was incorrect, no fresh juice provided in a country that produces ample fresh fruits. No non dairy alternative milk offered for tea or coffee. Tables not set up for dining half of the time. Staff in the restaurant did not care for our requests. I have stayed in hotels where chefs have gone out of their way to cater for vegan and vegetarian diets. If you are vegan or vegetarian don’t bother eating here.
One of our rooms had a leak in the bathroom which they were aware of 4 days prior to our arrival however they did not inform us about this. We had to stay in this room on our first night as they were fully booked. We were transferred to another room on the following day and it was a nice room. I would have appreciated being informed of the bathroom issue in advance giving me a choice to book elsewhere. Instead I had to put up with a leaking bathroom once checked in.
Bijal
Stayed 2 nights in Mar 2024