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Reviews of Ruby River Hotel

3.5 out of 5
Ruby River Hotel
700 N Division St, Spokane, WA

Reviews

8.8

Excellent

Rating 10 - Excellent. 858 out of 1485 reviews" "
Rating 8 - Good. 416 out of 1485 reviews" "
Rating 6 - Okay. 132 out of 1485 reviews" "
Rating 4 - Poor. 42 out of 1485 reviews" "
Rating 2 - Terrible. 37 out of 1485 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Doreen M.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Clean and well maintained
Stayed 4 nights in Mar 2024
Response from Ruby River Staff on 27 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 Good

IRENE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was centrally located to the Spokane arena Clean and convenient
Stayed 4 nights in Mar 2024
Response from Ruby River Staff on 27 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ruby River Staff on 27 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Shawn

Stayed 2 nights in Mar 2024
Response from Ruby River Staff on 27 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ruby River Staff on 23 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed walking along the river and through the park to the mall and other shops.
Stayed 4 nights in Mar 2024
Response from Ruby River Staff on 17 Mar 2024
Thank you for your feedback Barbara!

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on 17 Mar 2024
Thank you for staying with us!

8/10 Good

Garth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No charge parking, clean rooms and hotel as a whole. Kind friendly staff
Stayed 1 night in Mar 2024
Response from Ruby River Staff on 16 Mar 2024
Thank you so much for your feedback Garth!

10/10 Excellent

Peggy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of our favorite locations when we visit Spokane
Stayed 1 night in Mar 2024
Response from Ruby River Staff on 17 Mar 2024
Thank you so much for your feedback Peggy!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ruby River Staff on 16 Mar 2024
Thank you so much for your review John!

10/10 Excellent

JUDY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location to sports events an restaurants.
Stayed 2 nights in Mar 2024
Response from Ruby River Staff on 14 Mar 2024
Thank you! We appreciate your feedback Judy.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views! This place has come a long ways since my days living in this city. Once a place I’d never stay will now become my hotel of choice.
Stayed 2 nights in Mar 2024
Response from Ruby on 8 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Arielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is right off Spokane River close to the Falls and Riverside Park. Great for joggers and folks that want to walk to the Falls and walk around downtown. Do yourself a favor and book the premium Riverview rooms
Stayed 2 nights in Mar 2024
Response from Ruby River Front Desk on 7 Mar 2024
Thank you for staying with us, we appreciate your feedback. We look forward to seeing you soon!

6/10 Okay

Adama, EVERETT

Liked: Staff & service
Ogged sync. Dusty closet
Stayed 1 night in Mar 2024
Response from Ruby River Staff on 7 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your room upon your arrival. We have passed this along to the maintenance team for review to ensure something like this does not go unnoticed again. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences in the future.

6/10 Okay

Travis

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Overall was fine.
Stayed 2 nights in Mar 2024
Response from Ruby River Staff on 7 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 Good

Gaters

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Experience was good overall. However, lots of staff activity early Sunday evening.
Response from Ruby River Staff on 2 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

8/10 Good

Lynda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Gonzaga which was the reason for our visit. Front desk was very friendly. Clean hotel!
Stayed 2 nights in Feb 2024
Response from Ruby River Staff on 2 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay! Clean, comfortable, and attentive staff.
Stayed 2 nights in Feb 2024
Response from Ruby River Hotel on 27 Feb 2024
Thank you so much for staying with us! We appreciate your feedback.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful.
Stayed 1 night in Feb 2024
Response from Ruby on 24 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Tara, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room/bathroom, plenty of parking, and friendly staff!
Stayed 2 nights in Feb 2024
Response from Ruby on 24 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

8/10 Good

Jessica

Stayed 1 night in Feb 2024
Response from Front Desk Ruby on 20 Mar 2024
Thank you for your feedback Jessica!

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice. Upgraded to a river view for minimal amount. There was a baby crying on and off for many hours, but that is not the hotel’s fault.
Stayed 1 night in Feb 2024
Response from Ruby River Staff on 22 Feb 2024
Thank you for taking the time to give us a review! So glad to hear about the staff. Besides the baby crying, we hope you had a wonderful time while staying with us! Hopefully you decide to stay with us again in the future!

10/10 Excellent

Becky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very modern, completely up to date, smells good, has great ambience.. its very clean and the bed is comfortable. Best part is its so afforable.
Stayed 1 night in Feb 2024
Response from Ruby River Staff on 19 Feb 2024
Thank you so much for taking the time to give us a review, we are so glad to hear that you had a wonderful time with us! We look forward to seeing you back in the future!

8/10 Good

Shellie

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
There is a lot of construction going on in the same lot and a lot of homeless people hanging around the doors that are not the main doors. Then they followed me out to my car as I was leaving. Made me very nervous. Also the bathroom had makeup fingerprints on the inside door. Not very clean. The check in staff was very pleasant & gave good directions.
Stayed 1 night in Feb 2024
Response from ruby river staff on 20 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your room cleanliness upon your arrival. We have passed this along to the housekeeping manager for review to ensure something like this does not go unnoticed again. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences in the future.

10/10 Excellent

Tiffany

Stayed 1 night in Feb 2024
Response from Front Desk Ruby on 20 Mar 2024
Thank you for your feedback Tiffany!

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Why no hair dryer in room?
Stayed 2 nights in Feb 2024
Response from Ruby on 19 Feb 2024
Hello! I'm so sorry you were unable to locate the hair dryer in the room - we keep them either under the microwave or hanging in the closet - for future visits be sure to look in those 2 places. We appreciate your feedback & hope to see you again soon!

10/10 Excellent

Autumn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Dislike no free breakfast and no where does it say you have to have a actual bank card for deposit
Stayed 2 nights in Feb 2024
Response from Ruby on 19 Feb 2024
We apologize you were disappointed with the lack of breakfast included in your stay. You can find information about the cards we accept on our website: rubyriverhotelspokane.com. We hope you will visit again soon. Thank you for your feedback!

10/10 Excellent

wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and location.
Stayed 2 nights in Feb 2024
Response from Ruby on 19 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Alisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice.
Stayed 2 nights in Feb 2024
Response from Ruby on 19 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Aberdeen Klein, Moses Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ruby on 19 Feb 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
chic little boutique hotel. it has a lovely pool and hot tub area that over looks the river. The rooms were spacious and very well appointed.
Stayed 1 night in Feb 2024
Response from Ruby on 19 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has done a great job with the renovation. Everything was beyond great for the price except next time I would request and upper level room the noise with a bit much from above but not through the walls.
Stayed 1 night in Feb 2024
Response from Ruby on 12 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is so conveniently located close to GU and downtown. They’ve totally updated it since our last stay (years ago). Very nice updates. Beds were comfortable and room was quiet. We enjoyed a winter dip in the hot tub!
Stayed 1 night in Feb 2024
Response from Ruby on 12 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

8/10 Good

Deanna

Wish they would resurrect their complimentary breakfast.
Stayed 2 nights in Feb 2024
Response from Ruby on 12 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with regard to the breakfast option. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences in the future.Should you need additional support, please do not hesitate to reach out to usWe hope for an opportunity to make this up to you.

10/10 Excellent

Lara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ruby on 19 Feb 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Mark, Lewiston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good hotel, in a good location, with a very friendly, helpful staff. Our room was fine, but nothing special. My only complaint is that the rooms on the road side of the building do not have enough sound proofing. Lots of road noise. If you're a light sleeper, pay extra for a room on the river side.
Stayed 1 night in Feb 2024
Response from Ruby on 12 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with noise on the parking lot side. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences in the future.Should you need additional support, please do not hesitate to reach out to usWe hope for an opportunity to make this up to you.

8/10 Good

Starla

Liked: Staff & service
*
Stayed 3 nights in Feb 2024
Response from Ruby on 12 Feb 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Great price and location
Stayed 1 night in Feb 2024
Response from Ruby on 12 Feb 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.

8/10 Good

Tara, Metaline Falls

Stayed 1 night in Feb 2024
Response from Ruby River Staff on 21 Mar 2024
Thank you so much for your feedback Tara!

10/10 Excellent

mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here a couple times now and like the property, big parking for our RV and the restaurant. Reasonably priced.
Stayed 1 night in Feb 2024
Response from Ruby on 12 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Great outdoor hot tub
Stayed 1 night in Feb 2024
Response from Ruby on 12 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to Gonzaga
Stayed 1 night in Feb 2024
Response from Ruby on 12 Feb 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Rachel

Stayed 1 night in Feb 2024
Response from Ruby River Staff on 20 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Peggy

Travelled with pets, Travelled with group
Liked: Staff & service, property conditions & facilities
Love the outdoor hot tub on a cold night and it is open until 11pm. Dog play area was great and the outdoor seating areas were great.
Stayed 1 night in Feb 2024
Response from Ruby on 12 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Check in was quick. I liked the native murals around the property.
Stayed 2 nights in Jan 2024
Response from Ruby on 12 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The the property has been upgraded and is in great shape. Very clean. Nice location friendly staff.
Stayed 1 night in Jan 2024
Response from Ruby on 12 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area by the river, five minutes from convention center. Would definitely stay again here.
Stayed 1 night in Jan 2024
Response from Ruby on 30 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Ruby River Hotel. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like all the ammenities it has. The restaurant has delicious food. The staff was also very nice.
Stayed 1 night in Jan 2024
Response from Ruby on 29 Jan 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicer than the price indicates. On-prem restaurant and bar is great atmosphere ad good food.
Stayed 1 night in Jan 2024
Response from Ruby on 29 Jan 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guest is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future.