Exterior

Reviews of Totem Square Hotel & Marina

2.5 out of 5
Totem Square Hotel & Marina
201 Katlian Street, Sitka, AK

Reviews

7.4

Good

Rating 10 - Excellent. 48 out of 150 reviews" "
Rating 8 - Good. 42 out of 150 reviews" "
Rating 6 - Okay. 33 out of 150 reviews" "
Rating 4 - Poor. 20 out of 150 reviews" "
Rating 2 - Terrible. 7 out of 150 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great time! Very clean and staff was very nice and helpful
Stayed 3 nights in Aug 2022

8/10 Good

DAVID

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect for anyone visiting the area for business in town or just sight seeing. Room was clean. No air conditioning available, but only needed for a short period of the year, so understandable. Facility is well kept and meets the basic needs of the individual or family.
Stayed 3 nights in Aug 2022

6/10 Okay

Allen

Stayed 2 nights in Aug 2022

10/10 Excellent

Janelle

Stayed 1 night in Aug 2022

10/10 Excellent

Frank

Travelled with group
Liked: Cleanliness, staff & service
The view of the harbor from our room was nice.
Stayed 1 night in Aug 2022

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff is amiable and we liked being within walking distance to dining and sightseeing!
Stayed 1 night in Aug 2022

8/10 Good

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to town and friendly staff. Breakfast is not recommended
Stayed 2 nights in Aug 2022

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

George F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Robert

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to downtown. clean, modern room.
Stayed 1 night in Jul 2022

10/10 Excellent

Kelly M.

Stayed 1 night in Jul 2022

10/10 Excellent

Kelly

Stayed 3 nights in Jun 2022

10/10 Excellent

JOHN, Bullard

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and knowledgeable. Very helpful also!
Stayed 4 nights in Jul 2022

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is great and it was nice and clean!
Stayed 1 night in Jun 2022

10/10 Excellent

debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of the bay!
Stayed 1 night in May 2022

10/10 Excellent

Caullen

Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveller

Business traveller
Virtual credit card supplied by Hotels.com declind
Upon check in, hotel manager stated the “virtual” credit card used by Hotels.com to pay for my room was declined? I produced my receipt from Hotels.com confirming payment on my credit card but that meant nothing to her and she demanded I charge room directly to my charge card, again, and contact Hotels.com. Adding to this, she initially charged me $30 more for the room than rare I was originally charged despite showing her the receipt? I’m the end, after spending over an hour dealing with this issue, Hotels.com refunded me the charge, the hotel charged the originally room rate I booked and refunded me the balance. A headache I don’t expect….
Stayed 1 night in Aug 2021

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Totem Square on 14 Sept 2021
We are glad you enjoyed your stay and hope to see you again. Thank you for your review

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a fancy place, but clean and met all our needs. Front desk was exceptional. Alyssa gave us a lot of great dining tips and was super friendly and helpful. Would highly recommend to anyone visiting Sitka.
Stayed 2 nights in Aug 2021
Response from Totem Square on 24 Aug 2021
We appreciate your review value your perspective. The Hotel is getting renovated this winter. Thank you for staying with us and we are glad you enjoyed your stay.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing
Che k in began at 1230 but our room wasn’t ready until after 500 pm! The bed was soggy, the sink drained very poorly and we only had one channel on our TV. I called for TV service but no one ever came. The shuttle to the airport (we had a reservation on it) was 25 minutes late.
Stayed 2 nights in Aug 2021
Response from Totem Square on 25 Aug 2021
We apologize that your stay wasn't satisfactory. We are looking at renovations in the fall, we are also working hard to get more staff. We hope to see you again.

4/10 Poor

David

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Run down.
Stayed 2 nights in Aug 2021
Response from Totem Square on 14 Aug 2021
Thank you for your review. We do have renovations coming this winter and are looking forward to it. Hope to see you again

6/10 Okay

Verified traveller

Totem Square struggling after covid
This hotel is adequate. A bit tired. The staff is good, but short-handed and struggling a bit. The doors are locked and front desk is not manned overnight, so don't lose or demagnetize your key card. There is a limited breakfast served by a very nice lady from 5-8 am. She also has coffee ready at 4 am for those taking the early shuttle to the airport. Although the website states that there is an onsite restaurant, it did not survive covid.
Stayed 3 nights in Aug 2021
Response from Totem Square on 14 Aug 2021
Thank you for your review. Your opinion matters to us. We are looking at renovations this winter. Going forward we are looking at a bright future. Hope to see you again soon.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Bed was comfortable.
Stayed 1 night in Aug 2021
Response from Totem Square on 11 Aug 2021
Thank you for your review. Your opinion matters to us.

10/10 Excellent

Wendy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel Great Location
Stayed 1 night in Aug 2021
Response from cgiliam on 10 Aug 2021
Thank you for your 10 out of 10 Wendy! We hope to see you in Sitka again!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totem Square Inn
Wonderful hotel room had everything I needed and was a convenient walk to most places I wanted to go. Free airport shuttle and hot breakfast also great!
Stayed 5 nights in Aug 2021
Response from Totem Square on 8 Aug 2021
Thank you for your review. We will be sharing this with the rest of the staff. Hope to see you again soon.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
the property is run down. They have limited staff. There is no air conditioning in the rooms and this summer has been very warm.
Stayed 1 night in Jul 2021
Response from Totem Square on 7 Aug 2021
We are looking for more staff. The future has a floor by floor plan for renovations. We would love to see you again.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing special only nice staff
Stayed 1 night in Jul 2021
Response from Totem Square on 7 Aug 2021
Thank you for your review. Your opinion matters to us. We are looking at a floor by floor renovation this winter and hope to see you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Front desk staff was super friendly and knowledgable about the area. It's close to everything. Not a super clean hotel and the cleaning staff a little grumpy.
Stayed 2 nights in Jul 2021
Response from Totem Square on 4 Aug 2021
Thank you for your review. Your opinion matters to us. I will be sharing this with the staff to be able to make an improvement. We would like to see you again in the future.

4/10 Poor

Ines

Disliked: Staff & service
Poor experience
The check in process was atrocious. Stood in lobby for 45 minutes only to be told that our room as not ready. Returned hours later and she had to re-do the check in o the computer. The room was functional and that is all. Breakfast was really really poor. (no toast, only biscuits). I will not return at all.
Stayed 1 night in Jul 2021
Response from Totem Square on 4 Aug 2021
Your opinion matters to us. We are working hard to get enough staff to cover the desk properly. Also the property is getting an overhaul this winter. We would really like to see again to show all the changes being made.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and close to everything.
Stayed 1 night in Jul 2021
Response from Totem Square on 4 Aug 2021
Thank you for your review. Your opinion matters to us. We hope to see you again soon.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Staff are friendly and efficient. Sheila in the breakfast room is the best!
Stayed 2 nights in Jul 2021
Response from Totem Square on 27 Jul 2021
Thank you for your review. Your opinion matters to us. We are glad that you enjoyed your stay with us and hope to see you in the future.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff is very helpful. Location is very good. However, the property needs a reboot. Rooms smell, doors slam, walls are paper thin. Furniture is past its expiration date.
Stayed 5 nights in Jul 2021
Response from Totem Square on 27 Jul 2021
Your opinion does matter to us. Renovations are coming this fall. We hope to see you again in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Jul 2021
Response from Totem Square on 27 Jul 2021
Thank you for your review. Your opinion matters to us. We are glad you had a pleasant trip. Hoping to see you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful on what to see & do. Very accommodating and genuinely friendly.
Stayed 3 nights in Jul 2021
Response from Totem Square on 13 Jul 2021
Thank you for your review. Your opinion matters to us. We hope to see you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good one
Stayed 6 nights in Jul 2021
Response from Totem Square on 13 Jul 2021
Thank you for your review. Your opinion matters to us. We hope to see you again soon.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
There was nothing exceptional. Just a room to sleep which is what we needed.
Stayed 2 nights in Jul 2021
Response from Totem Square on 13 Jul 2021
Thank you for your review. Your opinion matters to us. We hope to see you again soon. There is a remodel coming this fall.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very Basic for the price, and they are short handed.
Stayed 1 night in Jul 2021
Response from Totem Square on 10 Jul 2021
Thank you for your review. Your opinion matters to us. We hope to see you again soon.

10/10 Excellent

Catherine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Totem Square on 2 Jul 2021
Thank you for your review. Your opinion matters to us. We are glad you had a wonderful stay and hope to see you again soon.

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Totem Square on 2 Jul 2021
Thank you for your review. Your opinion matters. Glad you had a wonderful stay and hope to see you again soon.

10/10 Excellent

Jenifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Totem Square on 13 Jun 2021
Thank you for your review. We appreciate you staying with us and hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Hotel is in good location for travelers that are on foot. Everything was in walking distance. Shopping, restaurants etc.
Stayed 1 night in May 2021
Response from Totem Square on 23 Jun 2021
Thank you for your review. Your opinion matters to us. Glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at front desk excellent
Stayed 2 nights in May 2021
Response from Totem Square on 30 May 2021
Thank you for the review. I am glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Verified traveller

Stayed 1 night in May 2021
Response from Totem Square on 26 May 2021
Thank you for staying with us. Hope to see you again soon.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Nice view of the harbor, great distance from down town.
Stayed 6 nights in Apr 2021
Response from Totem Square on 14 Apr 2021
Thank you for your review. I am glad you had a good stay and hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has an amazing view. It’s down town by all the stores.
Stayed 2 nights in Apr 2021
Response from Totem Square on 10 Apr 2021
Thank you for your review. I am glad you enjoyed your stay and hope to see you again in the future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff, easy walking around town Beautiful view of the ocean
Stayed 4 nights in Apr 2021
Response from Totem Square on 9 Apr 2021
Thank you very much for your review. I hope you stay with us again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2020
Response from Totem Square on 22 Sept 2020
Thank you for your review.

10/10 Excellent

Reid, Sitka

Liked: Cleanliness, amenities, property conditions & facilities
Hospitality from staff was nice rooms are presentable although they provide you with shampoo but not soap or toothpaste
Stayed 3 nights in Aug 2020
Response from Totem Square on 25 Aug 2020
We are sorry about no soap. Staff does have bar soap for the asking. Some of the dispenser supplies have been impossible to receive this year. Toothpaste kits are available in our gift shop. I do hope you will give us another chance to make your stay pleasant. Thank you for your review.