Lobby lounge

Reviews of Plaza Premium Lounge - Singapore T1 - Hostel

2 out of 5
Plaza Premium Lounge - Singapore T1 - Hostel
Level 3, Departure/Transit Lounge West, Terminal 1, Singapore

Reviews

7.4

Good

Rating 10 - Excellent. 43 out of 132 reviews" "
Rating 8 - Good. 44 out of 132 reviews" "
Rating 6 - Okay. 16 out of 132 reviews" "
Rating 4 - Poor. 13 out of 132 reviews" "
Rating 2 - Terrible. 16 out of 132 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Nitesh

Liked: Cleanliness, property conditions & facilities
good view, okay seating, good food but plates are too small. one has to keep going back to serve themselves. overall okay to good.
Stayed 1 night in Aug 2023

8/10 Good

Vu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Ong, Corona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Des

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great place rest.
Stayed 1 night in Jan 2024

6/10 Okay

Rose

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The place alright for resting when we transit, but the staff not friendly and they not communicating each other
Stayed 1 night in Dec 2023

10/10 Excellent

Saif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing before flying, fresh shower can never go wrong
Stayed 1 night in Nov 2023

2/10 Terrible

James

Stayed 1 night in Nov 2023

4/10 Poor

Shannon

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Inappropriate Listing
This stay was set up for issues from the beginning. The staff was fine. It was not a bad lounge. The shower room has a more than fetid odor. There are worse things. However, this listing was not a hostel. Whether the issue lies with hotel.com or the proprietors, I do not know. As a lounge it was crowded and noisy with limited space to rest between flights when I arrived at 11pm. I saw nothing of the sofa chairs advertised. It was at best a shower and a chair. The showers would have been nice without the odor. I don't feel it is bad lounge. I am still puzzled as to why it was listed on Hotel.com or as a hostel.
Stayed 1 night in Oct 2023

2/10 Terrible

Jason

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not recommend
Stayed 1 night in Sep 2023

8/10 Good

KAI WING

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay before flight
The food is great and refreshing, but as expected, the lounge is not quiet at all. People come and leave frequently, and sometimes there are children playing and crying. But I like the food and the drinks, which is provided for around 20 hours. However, in the hotels.com website, it stated that the lounge had to be checked in before 10pm, which is not true. I asked the lounge staff directly and it is allowed to check in anytime. Definitely recommend for all the travellers who would like a safe place to sleep at night, with overnight snacks and drinks provided.
Stayed 1 night in Jul 2023

4/10 Poor

Leonnel

Stayed 1 night in Sep 2023

4/10 Poor

Freda, Lae

Liked: Amenities
Disliked: Cleanliness
Just a normal lounge room. Not really quiet and kids crying made it hard to rest. Shower facilities nice though and private . Food was the same throughout the night . Toilet facilities for ladies needs to be checked regularly maybe hourly for cleaning
Stayed 1 night in Sep 2023

2/10 Terrible

Rodrigo, Littleton

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The listing in expedia does not make it clear you need to be traveling from that exact terminal in order to have access to the lounge. I booked and paid for this, yet was not allowed to go thru security with my boarding pass for a different terminal.
Stayed 1 night in Sep 2023

4/10 Poor

Robert

Liked: Cleanliness
Disliked: Room comfort
Receipt not received
Although it wasn't the lounge's fault. I didn't receive a QR code for my reservation in my email. I placed a reservation thinking that I can check-in anytime; therefore, after the check-in procedure, my 5 hour reservation starts. No I had to check in before 10 PM and not anytime I wanted to. So it's unfortunate for those individuals that fly in at a later time and can't make it before the check in time. Fortunately, they allowed me to check-in. However, I believed to be a favor done by the staff because I didn't receive a receipt and they wrote a check-out time on the back of my boarding ticket. The receipt was important for me later on. It is needed to verify my stay at the lounge because staff checks. So later on the night, staff were going around and checking people's receipts to verify their stay. When it came up to me, I didn't have anything to verify my stay other than my email. Luckily the staff allowed me to stay for my final hour without the receipt.
Stayed 1 night in Aug 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very affordable airport lounge
This is not a hostel but a typical airport lounge, but was well run and well priced
Stayed 1 night in Aug 2023

8/10 Good

Angie Yariza

Stayed 1 night in Aug 2023

6/10 Okay

Gary

Liked: Cleanliness, staff & service
I was really expecting more from this Lounge..... the food was extremely mediocre and the selection very poor. They did not even have lemonade like Sprite or something like that, and the food selection was mediocre at best. The only good thing about this place was the shower. The actual Lounge itself is very cramped, quite noisy, and extremely small.... next time I shall go to the pool Lounge hosted by aeratol, because there you can have a swim and sit in the jacuzzi and then have a shower afterwards and all the food would cost a little bit extra it is more worth it as I have done this last time. Do not go to this lounge if you pay full price as a walk-in because it is absolutely not worth it. I got this place on sale through Expedia for $38 Australian and even then I'm not completely happy. It is definitely not worth the full price.

10/10 Excellent

Ju

Liked: Cleanliness, staff & service, property conditions & facilities
Convenience. Just inside the airport.
Stayed 1 night in Jun 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient for transit stays
Stayed 1 night in Jun 2023

8/10 Good

Nayanie

Liked: Cleanliness, staff & service, property conditions & facilities
Good for resting
Stayed 1 night in May 2023

10/10 Excellent

Christine

Stayed 1 night in May 2023

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in May 2023

10/10 Excellent

Sze Chiang

Stayed 1 night in May 2023

10/10 Excellent

briony

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Lovely to rest and relax. A bit more hot food options would be nice . But would definitely rate , and use again
Stayed 1 night in May 2023

10/10 Excellent

cassandra may

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
all the employee from the front should always smile while helping customers out.
Stayed 1 night in Apr 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very much needed place to stay after a long vacation. A much needed place to shower, eat,relax and prepare for my next flight. Definitely will stay here again.
Stayed 1 night in Apr 2023

8/10 Good

Tinah

Liked: Cleanliness, staff & service, property conditions & facilities
Disappointed - will not book again
The service was great, but in all honesty, besides being able to shower, there is no different staying in this lounge and staying around the gate. In fact, some of the seats around the airport were more comfortable. What was annoying was the slamming of the doors of the people who did reserve rooms. For the life of me, I couldn't understand why you would pay for a room for only 3-5 hours, only to keep going in and out and slamming the door each time. And then there were the crying babies. Kind of suck to pay for a quiet place to shut your eyes and all you got were slamming doors and crying babies.
Stayed 1 night in Apr 2023

6/10 Okay

Javier, Carlsdad

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Not worth it
Stayed 1 night in Apr 2023

6/10 Okay

Wai Ho Brian

Stayed 1 night in Apr 2023

2/10 Terrible

Javier, Carlsdad

You can’t use this lounge if you’re in the airport for a long stopover which involves two different airlines and you need to collect your luggage and then check it in again for your next flight. Why? Because in order to collect it you need to go through immigration to get to the luggage claim area and then, you can not check back into the departure area which is where the Premium Lounge is with all your luggage with you. They don’t let you go in, nor can you check your luggage in with the next airline because they start checking luggage in 3 hours prior to your flight. So you end up unable to access the lounge and with all your suitcases with you.
Stayed 1 night in Apr 2023

8/10 Good

Amalina M.

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very convenient. Accessibility to T2 and T3 is good. Plenty of food and drinks, those are fresh. Affordable rate.
Stayed 1 night in Mar 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the peace and quiet. customer service from siew was fantastic! lovely lady. did not waste any time attending new customers coming in. well done siew!
Stayed 1 night in Mar 2023

10/10 Excellent

Vivek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

SINGTHAISONG

Good
Stayed 1 night in Feb 2023

8/10 Good

Peter

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Easy check in
Stayed 1 night in Feb 2023

2/10 Terrible

sebir, Scranton

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though when I booked it was saying twin sofa bed but after paying on Expedia it was saying ‘sofa’, request sofa bed ‘. This is sort of dishonesty and cheating.
Stayed 1 night in Feb 2023

10/10 Excellent

SINGTHAISONG

Good
Stayed 1 night in Feb 2023

8/10 Good

Shantelle

Travelled with family
Liked: Cleanliness
Standard lounge
Stayed 1 night in Feb 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

6/10 Okay

STEVE

Liked: Cleanliness, staff & service, property conditions & facilities
Overall it is a very good airport lounge but the seating could be improved so it is more comfortable to sleep
Stayed 1 night in Jan 2023

10/10 Excellent

Marion Kaz

Stayed 1 night in Jan 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Jaime

Stayed 1 night in Jan 2023

10/10 Excellent

phurita, alvin

Liked: Cleanliness, staff & service, amenities
Nice
Stayed 1 night in Jan 2023

4/10 Poor

Ma isel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Rajinder Singh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, excellent food.

8/10 Good

Rohani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than expected
At T1 departure, so if no need to get out of a-port Stay here and wait for your flight. Good atmophere, clean, nice food. Its place to stay if flight 4-8h away, better this than Gate chairs :)
Stayed 1 night in Dec 2022

10/10 Excellent

Catherine

Stayed 1 night in Jul 2022

6/10 Okay

CHI TECK

Disliked: Amenities
People talking on the phone all night.
Stayed 1 night in Nov 2022

4/10 Poor

Richard

Disliked: Staff & service, amenities, property conditions & facilities
Not much to like, seats were dirty and not sleep conducive. The lighting was very bright at 2 am in the morning is not good. Food was ordinary all yesterdays left over. Overall would not use this lounge again or recommend to others.
Stayed 1 night in Nov 2022