Outdoor pool, open 7:00 AM to 10:00 PM, free pool cabanas, pool loungers

Reviews of Novotel Singapore on Kitchener

4 out of 5
Novotel Singapore on Kitchener
181 Kitchener Road, Singapore

Reviews

8.8

Excellent

Rating 10 - Excellent. 14 out of 24 reviews" "
Rating 8 - Good. 6 out of 24 reviews" "
Rating 6 - Okay. 2 out of 24 reviews" "
Rating 4 - Poor. 2 out of 24 reviews" "
Rating 2 - Terrible. 0 out of 24 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy location to MRT, shopping across the street and good buffet breakfast options and room service.
Stayed 3 nights in Mar 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at Novotel. We are returning Park Royal guests, and are delighted with the makeover. The room was fresh and very comfortable, all the staff were as helpful and charming as ever. We will certainly be back, this will always be our home in Singapore. Thank you everyone at Novotel!
Stayed 2 nights in Mar 2024

10/10 Excellent

Pratibh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient proximity for shopping
Stayed 5 nights in Feb 2024

4/10 Poor

Yuen Ting

Stayed 5 nights in Feb 2024

10/10 Excellent

Jiehui

Liked: Cleanliness, staff & service, property conditions & facilities
Transportation, services
Stayed 1 night in Feb 2024

8/10 Good

Hon Chiu

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The floor is not well cleaned or mop The table only clean the surface but not the side The sofa has some sticky The comb with hair
Stayed 2 nights in Feb 2024
Response from Andrew Lee on 20 Feb 2024
Dear Hon Chiu,Thank you for taking the time to let us know about your recent stay experience. While I am disappointed to hear that your stay here was not up to your expectations, I truly appreciate your valued feedback so that we can identify the aspects where we can improve in to enhance the experience for our guests.We hope to have the opportunity to welcome you back for an improved experience in the near future. Best regards,Andrew LeeGeneral Manager

8/10 Good

Arjun Ramkumar

Liked: Cleanliness
Good
Stayed 4 nights in Feb 2024
Response from Andrew Lee on 20 Feb 2024
Dear Arjun Ramkumar,Thank you for choosing Novotel Singapore on Kitchener for your recent stay. We greatly appreciate your positive feedback and are delighted to hear that you had a great experience with us. We look forward to welcoming you back in the near future.Best regards,Andrew LeeGeneral Manager

8/10 Good

Shiung Chye

Travelled with partner
Liked: Cleanliness, staff & service
The drainage pipe below the sink was leaking hence dirty the bath towel placed below the sink. Otherwise overall stay was good.
Stayed 1 night in Feb 2024
Response from Andrew Lee on 20 Feb 2024
Dear Shiung Chye,Thank you for choosing Novotel Singapore on Kitchener for your recent stay and taking the time to share your feedback. We are delighted to hear that you enjoyed your overall stay with us. We genuinely appreciate hearing your valued feedback, as it is important in helping us to identify various aspects of the experience to improve for our guests. Please rest assured that we will conduct checks on the leaking sink so that we may improve and enhance the experience for our guests.We hope to have the opportunity to welcome you back for an improved experience in the near future. Best regards,Andrew LeeGeneral Manager

10/10 Excellent

bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Andrew Lee on 9 Feb 2024
Dear bobby,Thank you so much for taking the time to share your wonderful experience with us here at Novotel Singapore on Kitchener.We are delighted to hear that you have enjoyed your stay with us, and we look forward to welcoming you and your family back again in the near future.Warm regards,Andrew LeeGeneral Manager

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Andrew Lee on 9 Feb 2024
Dear Julian,Thank you so much for taking the time to share your pleasant experience with us here at Novotel Singapore on Kitchener.We are delighted to hear that you have enjoyed your stay with us, and we look forward to welcoming you back again in the very near future.Warm regards,Andrew LeeGeneral Manager

10/10 Excellent

Amish Vallabh

Stayed 7 nights in Dec 2023
Response from Andrew Lee on 9 Feb 2024
Dear Amish Vallabh,Thank you for choosing Novotel Singapore on Kitchener for your stay. We greatly appreciate your positive feedback and are delighted to hear that you had a great experience with us. We look forward to welcoming you back in the near future.Warm regards,Andrew LeeGeneral Manager

6/10 Okay

SUNDARAM

Liked: Cleanliness, amenities
Stayed 4 nights in Dec 2023
Response from Andrew Lee on 9 Feb 2024
Dear SUNDARAM,Thank You for taking the time to leave us this rating of your stay here at Novotel Singapore on Kitchener. We look forward to welcoming you back in the near future.Best regards,Andrew Lee General Manager

10/10 Excellent

Andrew

Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Andrew Lee on 9 Feb 2024
Dear Andrew,Thank you so much for taking the time to share your pleasant experience with us here at Novotel Singapore on Kitchener.We are delighted to hear that you have enjoyed your stay with us, and we look forward to welcoming you and your family back again in the near future.Best regards,Andrew LeeGeneral Manager

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Yuiko

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフが優しく対応してくれた
Stayed 2 nights in Mar 2024

8/10 Good

Nobuyuki

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
部屋が広い
Stayed 5 nights in Mar 2024

8/10 Good

Tomoya

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 4 nights in Feb 2024

8/10 Good

Hirotaka

Stayed 3 nights in Feb 2024
Response from Andrew Lee on 20 Feb 2024
Dear Hirotaka,Thank You for taking the time to leave us this wonderful review of your stay here at Novotel Singapore on Kitchener. We look forward to welcoming you back in the near future.Best regards,Andrew LeeGeneral Manager