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We thoroughly enjoyed our stay at Novotel. We are returning Park Royal guests, and are delighted with the makeover. The room was fresh and very comfortable, all the staff were as helpful and charming as ever. We will certainly be back, this will always be our home in Singapore. Thank you everyone at Novotel!
The floor is not well cleaned or mop
The table only clean the surface but not the side
The sofa has some sticky
The comb with hair
Hon Chiu
Stayed 2 nights in Feb 2024
Response from Andrew Lee on 20 Feb 2024
Dear Hon Chiu,Thank you for taking the time to let us know about your recent stay experience. While I am disappointed to hear that your stay here was not up to your expectations, I truly appreciate your valued feedback so that we can identify the aspects where we can improve in to enhance the experience for our guests.We hope to have the opportunity to welcome you back for an improved experience in the near future. Best regards,Andrew LeeGeneral Manager
8/10 Good
Arjun Ramkumar
12 Feb 2024
Liked: Cleanliness
Good
Arjun Ramkumar
Stayed 4 nights in Feb 2024
Response from Andrew Lee on 20 Feb 2024
Dear Arjun Ramkumar,Thank you for choosing Novotel Singapore on Kitchener for your recent stay. We greatly appreciate your positive feedback and are delighted to hear that you had a great experience with us. We look forward to welcoming you back in the near future.Best regards,Andrew LeeGeneral Manager
8/10 Good
Shiung Chye
Travelled with partner
10 Feb 2024
Liked: Cleanliness, staff & service
The drainage pipe below the sink was leaking hence dirty the bath towel placed below the sink. Otherwise overall stay was good.
Shiung Chye
Stayed 1 night in Feb 2024
Response from Andrew Lee on 20 Feb 2024
Dear Shiung Chye,Thank you for choosing Novotel Singapore on Kitchener for your recent stay and taking the time to share your feedback. We are delighted to hear that you enjoyed your overall stay with us. We genuinely appreciate hearing your valued feedback, as it is important in helping us to identify various aspects of the experience to improve for our guests. Please rest assured that we will conduct checks on the leaking sink so that we may improve and enhance the experience for our guests.We hope to have the opportunity to welcome you back for an improved experience in the near future. Best regards,Andrew LeeGeneral Manager
Dear bobby,Thank you so much for taking the time to share your wonderful experience with us here at Novotel Singapore on Kitchener.We are delighted to hear that you have enjoyed your stay with us, and we look forward to welcoming you and your family back again in the near future.Warm regards,Andrew LeeGeneral Manager
Dear Julian,Thank you so much for taking the time to share your pleasant experience with us here at Novotel Singapore on Kitchener.We are delighted to hear that you have enjoyed your stay with us, and we look forward to welcoming you back again in the very near future.Warm regards,Andrew LeeGeneral Manager
10/10 Excellent
Amish Vallabh
6 Jan 2024
Amish Vallabh
Stayed 7 nights in Dec 2023
Response from Andrew Lee on 9 Feb 2024
Dear Amish Vallabh,Thank you for choosing Novotel Singapore on Kitchener for your stay. We greatly appreciate your positive feedback and are delighted to hear that you had a great experience with us. We look forward to welcoming you back in the near future.Warm regards,Andrew LeeGeneral Manager
6/10 Okay
SUNDARAM
31 Dec 2023
Liked: Cleanliness, amenities
SUNDARAM
Stayed 4 nights in Dec 2023
Response from Andrew Lee on 9 Feb 2024
Dear SUNDARAM,Thank You for taking the time to leave us this rating of your stay here at Novotel Singapore on Kitchener. We look forward to welcoming you back in the near future.Best regards,Andrew Lee General Manager
Dear Andrew,Thank you so much for taking the time to share your pleasant experience with us here at Novotel Singapore on Kitchener.We are delighted to hear that you have enjoyed your stay with us, and we look forward to welcoming you and your family back again in the near future.Best regards,Andrew LeeGeneral Manager
Dear Hirotaka,Thank You for taking the time to leave us this wonderful review of your stay here at Novotel Singapore on Kitchener. We look forward to welcoming you back in the near future.Best regards,Andrew LeeGeneral Manager