Indoor pool, outdoor pool, free pool cabanas

Reviews of Oasia Hotel Novena, Singapore

4 out of 5
Oasia Hotel Novena, Singapore
8 Sinaran Drive, Singapore

Reviews

8.4

Very good

Rating 10 - Excellent. 428 out of 1008 reviews" "
Rating 8 - Good. 405 out of 1008 reviews" "
Rating 6 - Okay. 123 out of 1008 reviews" "
Rating 4 - Poor. 34 out of 1008 reviews" "
Rating 2 - Terrible. 18 out of 1008 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, Excellent Staff, Nice Accomodation.
Stayed 2 nights in Mar 2024

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Octavio

Business traveller
Service cordial but a bit amateur. Gym and pool have only ONE place for one person at a time to shower and change.
Stayed 5 nights in Mar 2024

8/10 Good

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to MRT. Get around easily to everywhere in the city.
Stayed 3 nights in Feb 2024

8/10 Good

Annabelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Seamless check in and check out. Linked to the mall, perfect for rainy days or super hot days.
Stayed 6 nights in Feb 2024

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with shopping mall and food options next door. Conveniently situated with direct link to Novena station in basement. Nice swimming pool in hotel although very cold even hot tub was luke warm. Generally friendly staff we would stay here again.
Stayed 6 nights in Feb 2024
Response from OHN on 20 Feb 2024
Dear Sir/Mdm,We appreciate you taking the time to share your experience here with us and thank you for your 4/5 rating!We hope to see you again in the near future.Once again, thank you for a fabulous review and wishing you a pleasant week ahead.Best Regards,HafizSenior Guest Service Executive

10/10 Excellent

Rabia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautifully maintained, clean and directly accessible to the subway line. The room was bright, had comfortable beds, a good shower and fluffy towels. The only issue I had was that the rooms were icy cold and changing the temperature on the airconditioning didn't make much difference.
Stayed 4 nights in Jan 2024

2/10 Terrible

cy

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Sing Yi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Convenient access to mrt station
Stayed 1 night in Feb 2024
Response from Charmine on 14 Feb 2024
Dear Valued Guest,It is great to hear that you had a first-class stay with us! We appreciate you taking the time to review our hotel. We hope to see you back here soon.Warm regards,Charmine GohAssistant Manager

10/10 Excellent

Annabelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The underground access to the shopping mall and MRT is great, especially when it rains or it's too hot outside. The hotel staff are friendly and helpful. The room was clean and quite spacious.
Stayed 2 nights in Feb 2024
Response from Charmine on 14 Feb 2024
Dear Valued Guest,It is great to hear that you had a first-class stay with us! We appreciate you taking the time to review our hotel. We hope to see you back here soon.Warmest Regards

10/10 Excellent

Nagie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was exactly what I needed for my first time in Singapore. The staff were friendly and helpful. The pool was very nice and always clean. The room was the perfect size for 1-2 people. And it is so close to the MRT (Singapore Metro). Definitely staying here again!
Stayed 6 nights in Jan 2024
Response from Charmine on 14 Feb 2024
Dear Valued Guest,It is great to hear that you had a first-class stay with us! We appreciate you taking the time to review our hotel. We hope to see you back here soon.Warm regards,Charmine GohAssistant Manager

6/10 Okay

WK

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Location was great but there were a few things wrong with the room. 1) the bathroom sink was shallow and the water from the tap splashed everywhere, first time I used it I got the front of my tee all wet 2) found a piece of broken glass on the ledge above my head where I was sleeping. Had visions of it falling on my face all night! 3) the bed was very comfy but the pillows were super high. They didn’t have a soft option when i asked. Had to use a folded up bath towel, wasn’t a good night’s sleep. T
Stayed 1 night in Jan 2024
Response from Charmine on 14 Feb 2024
Dear Value Guest,We want to sincerely apologize for your negative experience at Oasia Hotel Novena Singapore . However, we'd like to know what exactly happened and make things right.So, please write us and we will get back to you promptly. We look forward to hearing from you and earning back your business.Your Sincerely,Charmine GohClub Manager

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Charmine on 14 Feb 2024
Dear Value Guest,Thank you for taking the time to share your feedback. We had noted of your ratings of 3 on Expedia and we would appreciate if you could share with us on how we can make your stay more comfortable. Thank you once again for sharing your feedback and we hope we will have another opportunity to welcome you back to our hotel.Your Sincerely,Charmine GohClub Manager

6/10 Okay

Lily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was not proper, I checked in at about 4pm and the room was not ready. Need improvement here. Drains need some works though (clocked sink) But overall hotel is fine. Room is good, location is good and close to MRT
Stayed 2 nights in Jan 2024
Response from Charmine on 14 Feb 2024
Dear Value Guest,We want to sincerely apologize for your negative experience at Oasia Hotel Novena Singapore . However, we'd like to know what exactly happened and make things right.So, please write us and we will get back to you promptly. We look forward to hearing from you and earning back your business.Your Sincerely,Charmine GohClub Manager

4/10 Poor

Irene

Stayed 7 nights in Jan 2024
Response from Charmine on 14 Feb 2024
Dear Value Guest,Thank you for taking the time to share your feedback. We had noted of your ratings of 2 on Expedia and we would appreciate if you could share with us on how we can make your stay more comfortable. Thank you once again for sharing your feedback and we hope we will have another opportunity to welcome you back.Your Sincerely,Charmine GohDuty Manager

10/10 Excellent

bob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant in the hotel is overpriced and of average quality. Hours are limited. Fortunately there are plenty of good food options available very close .
Stayed 6 nights in Dec 2023
Response from Charmine on 14 Feb 2024
Dear bob, Thank you for dining at the Marmalade Pantry. We will surely share your feedback with them. Warmest Regards,Charmine Goh

8/10 Good

Jen

Travelled with family
Liked: Cleanliness, amenities
It is very convenient, has its own underpass to Novena MRT Station. Marmalade Pantry only serve buffet breakfast but sometimes guests may just want a piece of toast and coffee. Paid for two twin beds but given one single king, even though it was clearly specified two twin beds.
Stayed 11 nights in Dec 2023
Response from OHN on 23 Feb 2024
Dear Mr/Mrs Jen,We appreciate you taking the time to share your experience here with us and thank you for your 4 of 5 rating!We hope to see you again in the near future.Once again, thank you for a fabulous review and wishing you a pleasant week ahead.Best Regards,HafizSenior Guest Service Executive

2/10 Terrible

Belinda

Liked: Cleanliness, room comfort
Disliked: Staff & service
Worst Check-In ever and general disappointment
I got to the hotel at 1.58p. Peak check-in time. There was already a huge line at check-in with one man seemingly taking up 1 of 2 clerks time. A 3rd came on but by them two other parties had taken up quite a bit of time. I had walked an hour from Chinatown. There was a couple there with a baby that got so frustrated the husband wanted to cancel with no penalty. Their baby was crying, there were now more people behind me in line. It was chaos. I asked what the problem was and the man had wanted to change floors. The correct response would have been to politely tell him that this was going to take a while and could he move aside whilst she attended to the chaotic scene. Or wait in his room and she would call him when she had a solution. I got to my room at 2.25p. Just as I put my bag down, it started to rain. Had I been checked in in a timely manner, I would have gotten a quick swim in the pool. Which was my main reason for staying there, teh second being I stayed at the Oasia downtown when it first opened and it was excellent. Ive never seen anything like it. The bathroom wasn't in great shape and the toilet ran quite a bit randomly. I could hear sounds like toilets being flushed from upstairs. Then the buffet breakfast was very expensive for the poor quality and lack of choice. The Park Royal Pickering was only $8 the day before and was THE best buffet breakfast I'd ever had. Then when I went up to the room and when I shut the door something fell. Ceiling or wall plaster.
Stayed 1 night in Dec 2023
Response from OHN on 22 Feb 2024
Dear Mrs Belinda,Thank you for taking time off to share your experience through Expedia.I have noted your feedback on lapse in the the service delivery and will personally look into retraining and coaching of the team. I sincerely thank you for the opportunity given for improvement on the area cited and look forward to having another opportunity to regain your confidence and be of service to you again in the near future. Once again, I thank you for your feedback and wish you a pleasant week ahead. Best Regards,HafizSenior Guest Service Executive

10/10 Excellent

Joanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have been coming to this hotel for years. I love it! The service, staff and location are perfect !
Stayed 1 night in Dec 2023
Response from OHN on 22 Feb 2024
Dear Ms Joanne,We appreciate you taking the time to share your experience here with us and thank you for your rating!We hope to see you again in the near future.Once again, thank you for a fabulous review and wishing you a pleasant week ahead.Best Regards,HafizSenior Guest Service Executive

6/10 Okay

CHIU YIN

The hotel's prime location, directly connected to the train station (MRT) and close to shopping centres, was undeniably a major plus. The abundance of eateries and restaurants nearby made dining options diverse and easily accessible. However, one noticeable drawback was the peculiar height of the toilet. It seemed elevated, possibly to accommodate taller individuals without them feeling cramped in the tiny space. Unfortunately, this design choice made it quite uncomfortable for shorter guests like myself. Sitting on the toilet felt oddly high and uncomfortable, detracting from an otherwise pleasant stay. In summary, if you prioritise location and accessibility, Oasia Novena offers a prime spot with numerous conveniences. Yet, the unconventional toilet height might pose an issue for guests who are shorter in stature. Despite this quirk, the hotel's proximity to transportation and dining options makes it a viable choice for those seeking convenience in their stay.
Stayed 3 nights in Dec 2023
Response from OHN on 22 Feb 2024
Dear Mr/Ms Chiu Yin,We appreciate you taking the time to share your experience here with us and thank you for your rating!We hope to see you again in the near future.Once again, thank you for a fabulous review and wishing you a pleasant week ahead.Best Regards,HafizSenior Guest Service Executive

8/10 Good

Joseph

Stayed 2 nights in Dec 2023
Response from Charmine on 14 Feb 2024
Dear Value Guest,Thank you for taking the time to share your feedback. We had noted of your ratings of 4 on Expedia and we would appreciate if you could share with us on how we can make your stay more comfortable. Thank you once again for sharing your feedback and we hope we will have another opportunity to welcome you back to our hotel.Your Sincerely,Charmine GohClub Manager

10/10 Excellent

Terry

Stayed 3 nights in Nov 2023

8/10 Good

Raghbir

Liked: Property conditions & facilities, room comfort
Good Hotel, Easy Access to Trains
Stayed in the Executive Room with access to the Lounge. The room was basic and even with the air con turned off, there was a buss throughout the night. It didn't bother my husband but I did have ear plugs so that helped. I'm suffer from coelic and the hotel was informed in advance. Initially, The Executive Lounge didn't cater for this but downstairs breakfast team eventually got the message. Also, gin & tonic was only available once in The Lounge after that they had none! The Executive Lounge does have a lovely pool and hot tub area. The Novena N/S train is under the B3 of the hotel. Very handy. Very clean. There is a shopping area by the train station, which is handy.
Stayed 5 nights in Dec 2023

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

6/10 Okay

ROYAL

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor Services in Oasia Hotel Novena Singapore
Don't think to book or recommend this Oasia Hotel Novena in future. There are inserts on the room desk and with some smell for both rooms (booking 2 rooms). Staff: some are alright but some need to go for training again (poor management). In addition, our booking is One month ago. Hotel is offering the bed be King Bed for each room only. So, we assume this is King Bed room and request for same floor and giving one month time to arrange. At the end, the two rooms are arranged in the different floor. Hence, make the request and remind the request. However, the staff just answered this is your request. If you want, can try to search now. Finally, the rooms can be same floor but single bed and with inserts / dirty desk. Is it a quality services? Is it fair and reasonable services?? We booked the 2 rooms by one month ago and Paid The Full Amount at the same time after booking (SGD871.00) for one month ago. The request is same floor only. It seems the Staff showing / answering: this is your request and we will base on the room availability to arrange. Please understand that: this is one month in advance booking and payment is collected. In addition, during this one month, there are no news / update from the hotel. Anyway, the staff is on behalf of the hotel for poor services and the rooms are dirty and never experienced this before either in Singapore or Overseas (other countries)
Stayed 2 nights in Dec 2023

8/10 Good

vincenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and super helpful staff
Nice hotel friendly and helpful staff. Our room was on top floor with very large window. MRT transport right under the hotel. Easy access to everything.
Stayed 6 nights in Dec 2023

6/10 Okay

Terri

Liked: Staff & service
The Good/The Bad
The Good- The location is fantastic. Being right above the Novena MRT station is a huge bonus and makes getting around so easy. There is lots of food in the area and you don't need to brave the heat or rain to get something to eat. For that reason alone I would consider staying there in the future. The Bad - The hotel rooms are quite dated and beginning to show their age. We had to change rooms due to a rattling AC, flickering lights and blinds that were ripped and letting light in. The second room was better but still had issues. The AC started to make noise after a couple of nights but we found that keeping it on the middle setting kept it quiet. I dont think the thermostat was working. We would set it fairly high and on low fan and it would still be just as cold as if it was set to a low temp. The bedside reading light stopped working but it wasn't an inconvenience. We had our sheets changed and twice I found rips. Once in the sheet and once the duvet cover (see photo). Ripped bedding is very poor for hotel at any price. Once when we left for the day and requested housekeeping it was not done. I think they are just understaffed in the housekeeping department and they have too many rooms to change over and things get missed.
Ripped Duvet cover
Stayed 12 nights in Nov 2023

6/10 Okay

Chris

Liked: Cleanliness
Disliked: Room comfort
OK , nothing special
No real appreciation of gluten free diet. Picture advertising pool is a con. Can only access from premium rooms. They only have one type of pillow, too hard.
Stayed 5 nights in Nov 2023

10/10 Excellent

George

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Oasis Novena is located next door to the Novena MRT station.
Stayed 5 nights in Dec 2023

8/10 Good

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 nights stay in Oasia
Great Hotel, fantastic location. Breakfast lack of quality and selections.
Stayed 4 nights in Nov 2023

10/10 Excellent

Stella, Richmond

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in Nov 2023

6/10 Okay

john

Liked: Cleanliness
rooms tiny
Stayed 3 nights in Nov 2023

6/10 Okay

Victor, London

Disliked: Property conditions & facilities
.
Stayed 3 nights in Nov 2023
Response from OHN on 23 Feb 2024
Dear Mr/Mrs Guest Name,We appreciate you taking the time to share your experience here with us and thank you for your 3 of 5 rating!We hope to see you again in the near future.Once again, thank you for a fabulous review and wishing you a pleasant week ahead.Best Regards,HafizSenior Guest Service Executive

8/10 Good

Jefferson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel's location is perfect with a mall beside and mrt. It is very clean and staff were nice. What prevented me from giving it a 5 star is that room air conditioning does not work and half of the gym equiptment is broken. We stayed for 4 nights and they offered another room on our last day. We decided not to take the offer because it was too much of a hazzle to pack up things.
Stayed 2 nights in Nov 2023

10/10 Excellent

Pouya, Santa Clara

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is literally next to MRT station and a shopping center with lots of restaurants. I'd consider it again if I go to Singapore again.
Stayed 4 nights in Nov 2023

8/10 Good

Deiseree

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
great location. Will stay here again
Stayed 3 nights in Nov 2023

10/10 Excellent

Hilary

Travelled with group
Fantastic property and service. I highly recommend this property if you would like to stay in the centre of all of the healthcare centres, shoppings and restaurants. It’s above the subway so it’s easy to get anywhere in Singapore within an hour and a half.
Stayed 7 nights in Nov 2023

10/10 Excellent

King

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to mall and mrt. Super convenient. Great clean amenities overall and excellent service, just limited sound proof so sometimes I can hear my neighboring units at the hotel.
Stayed 5 nights in Nov 2023

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service
They had a flood on our floor (11th), the fans and drying equipment ran 24 hr for 4 days. It was loud enough in our room to qualify as white noise. It made viewing the tv or reading difficult.
Stayed 12 nights in Nov 2023

10/10 Excellent

Wan Choong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located with convenient access to MRT and surface transport. Check-in and check-out were expeditious. The room is spacious and new.
Stayed 2 nights in Nov 2023

6/10 Okay

Ajmar

Travelled with family
Liked: Cleanliness, staff & service
Shopping and food easily available. In the room - The cold tap was difficult to use as the rubber had come off for easy use. Facing the the large window - the side table on the left hand side of the bedside was very unsafe. We were not able to put anything on it as it was slanted. The speaker in the bathroom was much louder then the one in the room, in our opinion it was unnecessary to have a speaker in the bathroom. The volume button on the remote did not exceed to a high volume. All tea bags needs to be topped up at all times, as I have had to ask the ladies for extra. I only had one cup of tea at the hotel. The maids were very polite. We stayed in the hotel for 14 days. When we asked for an extension for 2 hours extra to vacate the hotel. It rejected and offered only one hour. Two weeks is long time to stay at a hotel. Surely that should have been granted free. Instead, we were told for extra amount of money we could extend our stay until 6pm.We had to leave for the airport at 2.30..
Stayed 13 nights in Nov 2023

2/10 Terrible

Dominic

Stayed 3 nights in Nov 2023
Response from Brandon Lim on 16 Nov 2023
Dear Dominic,We want to sincerely apologize for your negative experience at Oasia Hotel Novena . However, we'd like to know what exactly happened and make things right.So, please write us and we will get back to you promptly. We look forward to hearing from you and earning back your business.

6/10 Okay

KHEK CHEE

Liked: Cleanliness
The carpark to the hotel is inconvenient
Stayed 1 night in Nov 2023

10/10 Excellent

John, Emeryville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient connection to the Novena MRT station. Use the hotel elevator to B3.
Stayed 4 nights in Nov 2023

8/10 Good

Catherine

Stayed 2 nights in Nov 2023

10/10 Excellent

Agustina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second visit to Oasis Novena. The hotel is fabulous and made even better by the incredible staff. Our wedding anniversary celebration was made just perfect by so many individuals. A special thanks to Wendy for her delightful personality and her attentiveness in making our three day stay unforgettable. Thank you all and see you very soon.
Stayed 2 nights in Oct 2023

8/10 Good

LYDIA

Stayed 3 nights in Oct 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property
Stayed 4 nights in Oct 2023

10/10 Excellent

Sayaka

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is connected via pathway to the Novena MRT station so it is very easy to get around Singapore. The only thing I did not like was that the wall between the rooms are thin, I could hear things from the next door.
Stayed 5 nights in Oct 2023